Customer Direct jobs - 526 jobs

**Category :** **Compliance** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework.** **This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.** **This position requires occasional travel to the** **_Lima, Peru_** **location up to 4x per year. This person must have an active passport.** **Your Responsibilities** **_Operational Leadership & Customer Experience (CX):_** + **CX-Driven Compliance:** **Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations.** + **Player Journey Optimization:** **Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant.** + **Customer Support Collaboration:** **Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset.** + **Training & Communication:** **Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players.** **_Regulatory Oversight & Licensing Collaboration:_** + **Primary Regulatory Liaison:** **Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits.** + **Licensing Collaboration:** **Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes.** + **Regulatory Monitoring:** **Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly.** + **Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism.** + **Serves as a coach and mentor on the area internally.** + **Develops policies, processes & standards that support the implementation of short to medium term tactical direction.** **_Risk Management & Internal Controls:_** + **AML & Fraud Prevention:** **Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting.** + **Internal Controls & Auditing:** **Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits.** + **Responsible Gaming:** **Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures.** **Qualifications** + **Experience** **:** + **Expert with superior knowledge and experience within a specific area of expertise.** + **Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential.** + **Demonstrated experience managing regulatory relationships and leading audit processes.** + **Contributes and recommends operational strategies and plans with direct impact on the organization.** + **Experience collaborating with licensing teams or analysts on submission processes.** + **Education** **: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required.** + **Core Skills** **:** + **Regulatory Expertise** **: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions.** + **Strategic Thinking** **: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty.** + **Collaboration** **: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals.** + **Communication & Empathy** **: Excellent communication skills for liaising with regulators, team members, and players.** + **Licensing & Certifications** **:** + **Ability to obtain and maintain a personal gaming license through relevant regulatory bodies.** + **Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS))** + **Travel** + **Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements.** + **Must hold a valid passport to facilitate international travel.** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees. This position does require previous experience on the rec.gov program. Call Center Representatives are at the heart of our business and play a critical role in helping Senture succeed. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. At this time, Senture can only offer employment to individuals located in the following states: AL, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, TN, TX, VA. Qualifications High School Diploma or GED Prior call center or customer service experience highly desired Effective verbal and written communication skills Ability to multi-task Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs Ability to sit for extended periods of time Ability to successfully pass a background investigation and drug screen Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. Must be able to meet the minimum internet speed requirements for specific program Hotspots, satellite and wireless internet service is NOT allowed for this role. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Responsibilities Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Document each customers inquiry information into a database. Verify customers information, making corrections and updates as needed. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Follow-up with callers as necessary. Use statistical contact center data to make improvements to performance. Outbound calling for surveying to obtain client specific information. Shift and Schedule adherence. This is a work from home opportunity. Representatives will be provided with the equipment, training, and support needed to ensure they are successful. Employees are required to have fast and reliable internet in order to work from home. will review the multiple contracts available at Senture and help determine which is a best fit for you.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. Serves as a coach and mentor on the area internally. Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications Experience: Expert with superior knowledge and experience within a specific area of expertise. Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. Demonstrated experience managing regulatory relationships and leading audit processes. Contributes and recommends operational strategies and plans with direct impact on the organization. Experience collaborating with licensing teams or analysts on submission processes. Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. Core Skills: Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. Licensing & Certifications: Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) Travel Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. Must hold a valid passport to facilitate international travel. Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Customer Service Representative Terms: Full-time Pay: $15/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. Alorica will provide the equipment you need to conduct your work which may include a webcam. You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. What Senture has to offer: Work from home All equipment provided Competitive Paid training Growth & Development Opportunities Important: At the end of the application, you'll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer Fluent in Spanish (reading, writing, and comprehension) Prior call center or customer service experience highly desired Effective verbal and written communication skills Ability to multi-task Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs Ability to sit for extended periods of time Ability to successfully pass a background investigation and drug screen Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. Must be able to meet the minimum internet speed requirements for specific program Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role. Responsibilities Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Document each customers inquiry information into a database. Verify customers information, making corrections and updates as needed. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Follow-up with callers as necessary. Use statistical contact center data to make improvements to performance. Outbound calling for surveying to obtain client specific information. Shift and Schedule adherence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. Serves as a coach and mentor on the area internally. Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications Experience: Expert with superior knowledge and experience within a specific area of expertise. Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. Demonstrated experience managing regulatory relationships and leading audit processes. Contributes and recommends operational strategies and plans with direct impact on the organization. Experience collaborating with licensing teams or analysts on submission processes. Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. Core Skills: Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. Licensing & Certifications: Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) Travel Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. Must hold a valid passport to facilitate international travel. Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Customer Service Representative** **Terms: Full-time** **Pay: $15/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. **Responsibilities** + Assist customers with issues and concerns they are experiencing during the use of the product and/or service + Document call-related information for auditing and reporting purposes + Maintain and update customer information as necessary + Upsell current customers on new or enhanced services **Qualifications** + High school diploma or GED + Customer service experience is a plus + Strong computer navigational skills + Familiarity with Microsoft Office applications (Word, Excel) + Excellent oral and written communication skills + Exceptional listening/comprehension skills + Professional and courteous + Customer oriented **Work Environment** + Ongoing usage of phone and computer systems + Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. + Alorica will provide the equipment you need to conduct your work which may include a webcam. + You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. + Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. **Physical Demands** + Constant sedentary work **Benefits** + Health, dental, and vision coverage/HSA + PTO + Paid holidays and sick time + Optional daily pay or weekly pay + 401K retirement plan + Leadership programs + Paid training and tuition reimbursement + Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies + Employee assistance program + Additional voluntary benefits **Next Steps** 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. What Senture has to offer: Work from home All equipment provided Competitive Paid training Growth & Development Opportunities Important: At the end of the application, you'll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer Fluent in Spanish (reading, writing, and comprehension) Prior call center or customer service experience highly desired Effective verbal and written communication skills Ability to multi-task Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs Ability to sit for extended periods of time Ability to successfully pass a background investigation and drug screen Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. Must be able to meet the minimum internet speed requirements for specific program Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role. Responsibilities Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Document each customers inquiry information into a database. Verify customers information, making corrections and updates as needed. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Follow-up with callers as necessary. Use statistical contact center data to make improvements to performance. Outbound calling for surveying to obtain client specific information. Shift and Schedule adherence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Category :** **Compliance** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework.** **This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.** **This position requires occasional travel to the** **_Lima, Peru_** **location up to 4x per year. This person must have an active passport.** **Your Responsibilities** **_Operational Leadership & Customer Experience (CX):_** + **CX-Driven Compliance:** **Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations.** + **Player Journey Optimization:** **Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant.** + **Customer Support Collaboration:** **Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset.** + **Training & Communication:** **Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players.** **_Regulatory Oversight & Licensing Collaboration:_** + **Primary Regulatory Liaison:** **Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits.** + **Licensing Collaboration:** **Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes.** + **Regulatory Monitoring:** **Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly.** + **Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism.** + **Serves as a coach and mentor on the area internally.** + **Develops policies, processes & standards that support the implementation of short to medium term tactical direction.** **_Risk Management & Internal Controls:_** + **AML & Fraud Prevention:** **Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting.** + **Internal Controls & Auditing:** **Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits.** + **Responsible Gaming:** **Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures.** **Qualifications** + **Experience** **:** + **Expert with superior knowledge and experience within a specific area of expertise.** + **Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential.** + **Demonstrated experience managing regulatory relationships and leading audit processes.** + **Contributes and recommends operational strategies and plans with direct impact on the organization.** + **Experience collaborating with licensing teams or analysts on submission processes.** + **Education** **: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required.** + **Core Skills** **:** + **Regulatory Expertise** **: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions.** + **Strategic Thinking** **: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty.** + **Collaboration** **: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals.** + **Communication & Empathy** **: Excellent communication skills for liaising with regulators, team members, and players.** + **Licensing & Certifications** **:** + **Ability to obtain and maintain a personal gaming license through relevant regulatory bodies.** + **Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS))** + **Travel** + **Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements.** + **Must hold a valid passport to facilitate international travel.** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. Serves as a coach and mentor on the area internally. Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications Experience: Expert with superior knowledge and experience within a specific area of expertise. Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. Demonstrated experience managing regulatory relationships and leading audit processes. Contributes and recommends operational strategies and plans with direct impact on the organization. Experience collaborating with licensing teams or analysts on submission processes. Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. Core Skills: Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. Licensing & Certifications: Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) Travel Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. Must hold a valid passport to facilitate international travel. Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

**Category :** **Compliance** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework.** **This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.** **This position requires occasional travel to the** **_Lima, Peru_** **location up to 4x per year. This person must have an active passport.** **Your Responsibilities** **_Operational Leadership & Customer Experience (CX):_** + **CX-Driven Compliance:** **Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations.** + **Player Journey Optimization:** **Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant.** + **Customer Support Collaboration:** **Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset.** + **Training & Communication:** **Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players.** **_Regulatory Oversight & Licensing Collaboration:_** + **Primary Regulatory Liaison:** **Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits.** + **Licensing Collaboration:** **Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes.** + **Regulatory Monitoring:** **Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly.** + **Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism.** + **Serves as a coach and mentor on the area internally.** + **Develops policies, processes & standards that support the implementation of short to medium term tactical direction.** **_Risk Management & Internal Controls:_** + **AML & Fraud Prevention:** **Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting.** + **Internal Controls & Auditing:** **Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits.** + **Responsible Gaming:** **Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures.** **Qualifications** + **Experience** **:** + **Expert with superior knowledge and experience within a specific area of expertise.** + **Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential.** + **Demonstrated experience managing regulatory relationships and leading audit processes.** + **Contributes and recommends operational strategies and plans with direct impact on the organization.** + **Experience collaborating with licensing teams or analysts on submission processes.** + **Education** **: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required.** + **Core Skills** **:** + **Regulatory Expertise** **: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions.** + **Strategic Thinking** **: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty.** + **Collaboration** **: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals.** + **Communication & Empathy** **: Excellent communication skills for liaising with regulators, team members, and players.** + **Licensing & Certifications** **:** + **Ability to obtain and maintain a personal gaming license through relevant regulatory bodies.** + **Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS))** + **Travel** + **Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements.** + **Must hold a valid passport to facilitate international travel.** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): * CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. * Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. * Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. * Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: * Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. * Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. * Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. * Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. * Serves as a coach and mentor on the area internally. * Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: * AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. * Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. * Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications * Experience: * Expert with superior knowledge and experience within a specific area of expertise. * Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. * Demonstrated experience managing regulatory relationships and leading audit processes. * Contributes and recommends operational strategies and plans with direct impact on the organization. * Experience collaborating with licensing teams or analysts on submission processes. * Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. * Core Skills: * Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. * Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. * Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. * Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. * Licensing & Certifications: * Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. * Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) * Travel * Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. * Must hold a valid passport to facilitate international travel. Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

**Category :** **Compliance** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework.** **This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.** **This position requires occasional travel to the** **_Lima, Peru_** **location up to 4x per year. This person must have an active passport.** **Your Responsibilities** **_Operational Leadership & Customer Experience (CX):_** + **CX-Driven Compliance:** **Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations.** + **Player Journey Optimization:** **Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant.** + **Customer Support Collaboration:** **Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset.** + **Training & Communication:** **Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players.** **_Regulatory Oversight & Licensing Collaboration:_** + **Primary Regulatory Liaison:** **Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits.** + **Licensing Collaboration:** **Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes.** + **Regulatory Monitoring:** **Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly.** + **Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism.** + **Serves as a coach and mentor on the area internally.** + **Develops policies, processes & standards that support the implementation of short to medium term tactical direction.** **_Risk Management & Internal Controls:_** + **AML & Fraud Prevention:** **Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting.** + **Internal Controls & Auditing:** **Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits.** + **Responsible Gaming:** **Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures.** **Qualifications** + **Experience** **:** + **Expert with superior knowledge and experience within a specific area of expertise.** + **Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential.** + **Demonstrated experience managing regulatory relationships and leading audit processes.** + **Contributes and recommends operational strategies and plans with direct impact on the organization.** + **Experience collaborating with licensing teams or analysts on submission processes.** + **Education** **: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required.** + **Core Skills** **:** + **Regulatory Expertise** **: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions.** + **Strategic Thinking** **: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty.** + **Collaboration** **: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals.** + **Communication & Empathy** **: Excellent communication skills for liaising with regulators, team members, and players.** + **Licensing & Certifications** **:** + **Ability to obtain and maintain a personal gaming license through relevant regulatory bodies.** + **Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS))** + **Travel** + **Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements.** + **Must hold a valid passport to facilitate international travel.** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. Serves as a coach and mentor on the area internally. Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications Experience: Expert with superior knowledge and experience within a specific area of expertise. Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. Demonstrated experience managing regulatory relationships and leading audit processes. Contributes and recommends operational strategies and plans with direct impact on the organization. Experience collaborating with licensing teams or analysts on submission processes. Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. Core Skills: Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. Licensing & Certifications: Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) Travel Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. Must hold a valid passport to facilitate international travel. Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

**Category :** **Compliance** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework.** **This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.** **This position requires occasional travel to the** **_Lima, Peru_** **location up to 4x per year. This person must have an active passport.** **Your Responsibilities** **_Operational Leadership & Customer Experience (CX):_** + **CX-Driven Compliance:** **Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations.** + **Player Journey Optimization:** **Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant.** + **Customer Support Collaboration:** **Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset.** + **Training & Communication:** **Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players.** **_Regulatory Oversight & Licensing Collaboration:_** + **Primary Regulatory Liaison:** **Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits.** + **Licensing Collaboration:** **Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes.** + **Regulatory Monitoring:** **Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly.** + **Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism.** + **Serves as a coach and mentor on the area internally.** + **Develops policies, processes & standards that support the implementation of short to medium term tactical direction.** **_Risk Management & Internal Controls:_** + **AML & Fraud Prevention:** **Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting.** + **Internal Controls & Auditing:** **Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits.** + **Responsible Gaming:** **Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures.** **Qualifications** + **Experience** **:** + **Expert with superior knowledge and experience within a specific area of expertise.** + **Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential.** + **Demonstrated experience managing regulatory relationships and leading audit processes.** + **Contributes and recommends operational strategies and plans with direct impact on the organization.** + **Experience collaborating with licensing teams or analysts on submission processes.** + **Education** **: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required.** + **Core Skills** **:** + **Regulatory Expertise** **: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions.** + **Strategic Thinking** **: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty.** + **Collaboration** **: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals.** + **Communication & Empathy** **: Excellent communication skills for liaising with regulators, team members, and players.** + **Licensing & Certifications** **:** + **Ability to obtain and maintain a personal gaming license through relevant regulatory bodies.** + **Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS))** + **Travel** + **Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements.** + **Must hold a valid passport to facilitate international travel.** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. Serves as a coach and mentor on the area internally. Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications Experience: Expert with superior knowledge and experience within a specific area of expertise. Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. Demonstrated experience managing regulatory relationships and leading audit processes. Contributes and recommends operational strategies and plans with direct impact on the organization. Experience collaborating with licensing teams or analysts on submission processes. Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. Core Skills: Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. Licensing & Certifications: Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) Travel Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. Must hold a valid passport to facilitate international travel. Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): * CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. * Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. * Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. * Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: * Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. * Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. * Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. * Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. * Serves as a coach and mentor on the area internally. * Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: * AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. * Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. * Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications * Experience: * Expert with superior knowledge and experience within a specific area of expertise. * Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. * Demonstrated experience managing regulatory relationships and leading audit processes. * Contributes and recommends operational strategies and plans with direct impact on the organization. * Experience collaborating with licensing teams or analysts on submission processes. * Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. * Core Skills: * Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. * Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. * Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. * Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. * Licensing & Certifications: * Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. * Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) * Travel * Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. * Must hold a valid passport to facilitate international travel. Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): * CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. * Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. * Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. * Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: * Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. * Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. * Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. * Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. * Serves as a coach and mentor on the area internally. * Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: * AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. * Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. * Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications * Experience: * Expert with superior knowledge and experience within a specific area of expertise. * Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. * Demonstrated experience managing regulatory relationships and leading audit processes. * Contributes and recommends operational strategies and plans with direct impact on the organization. * Experience collaborating with licensing teams or analysts on submission processes. * Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. * Core Skills: * Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. * Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. * Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. * Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. * Licensing & Certifications: * Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. * Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) * Travel * Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. * Must hold a valid passport to facilitate international travel. Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): * CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. * Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. * Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. * Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: * Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. * Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. * Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. * Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. * Serves as a coach and mentor on the area internally. * Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: * AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. * Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. * Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications * Experience: * Expert with superior knowledge and experience within a specific area of expertise. * Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. * Demonstrated experience managing regulatory relationships and leading audit processes. * Contributes and recommends operational strategies and plans with direct impact on the organization. * Experience collaborating with licensing teams or analysts on submission processes. * Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. * Core Skills: * Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. * Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. * Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. * Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. * Licensing & Certifications: * Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. * Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) * Travel * Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. * Must hold a valid passport to facilitate international travel. Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer