How much do customer engagement managers make?

Customer engagement managers make $95,000 a year. A customer engagement manager, on average, makes $95,000 a year, with salaries ranging anywhere between $77,000 up to $115,000. Customer engagement managers are responsible for creating and maintaining business relationships with customers while also searching for new clients.

How much do customer managers make?

Customer managers make around $65,000 a year. However, the average salary range is from $60,000 to $100,000 annually. The average hourly rate for a customer manager is around $35 to $50 an hour.

How much does an engagement manager at McKinsey make?

An engagement manager at McKinsey makes $175,000 a year. McKinsey & Company is the largest management consultancy in the world, and as such, pays their employees handsomely. McKinsey Engagement Managers in the United States may earn up to $250,000 per year in salary, with a $175,000 base and up to $77,000 in performance bonuses.

What is a customer engagement manager and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Yeqiang Lin Ph.D.

A customer engagement manager is an individual responsible for building and maintaining positive relationships between a company and its customers. They analyze customer feedback and develop strategies to improve customer satisfaction and loyalty. Their duties include creating and implementing marketing campaigns, managing social media channels, monitoring customer interactions, and collaborating with other departments to ensure a positive customer experience. Overall, they play a key role in enhancing brand reputation, customer retention, and business growth.

What general advice would you give to a customer engagement manager?

Yeqiang Lin Ph.D.

Interim Department Head & Associate Professor, California Polytechnic State University-San Luis Obispo

For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.

ScoreCustomer Engagement ManagerUS Average

Salary

8.0

Avg. Salary $115,367

Avg. Salary $59,228

Stability level

8.0

Growth rate 5%

Growth rate 0.3%

Diversity

4.2

Race

American Indian and Alaska Native 0.67%

Asian 6.01%

Black or African American 9.06%

Hispanic or Latino 17.10%

Unknown 4.85%

White 62.31%

Gender

female 52.65%

male 47.35%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

What are the pros and cons of being a customer engagement manager?

Pros

Opportunity to interact with customers and build relationships
Chance to improve customer satisfaction and loyalty
Ability to influence business decisions based on customer feedback
Potential for creativity and innovation in developing engagement strategies
Potential for competitive salary and benefits

Cons

High pressure to meet customer expectations and KPIs
Need to handle difficult customers and situations
Potential for long hours or irregular schedules, especially during peak seasons
Need to stay up-to-date with technology and industry trends
Risk of negative feedback or reviews from dissatisfied customers

Key steps to become a customer engagement manager

Explore customer engagement manager education requirements

Most common customer engagement manager degrees

Bachelor's

65.0 %

Master's

18.5 %

Associate

11.5 %

Start to develop specific customer engagement manager skills

Skills	Percentages
PET	88.22%
Direct Reports	5.38%
Project Management	1.21%
Customer Satisfaction	0.56%
Digital Marketing	0.50%

Complete relevant customer engagement manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer engagement managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer engagement manager based on U.S. Bureau of Labor Statistics data and data from real customer engagement manager resumes.

Research customer engagement manager duties and responsibilities

Advise clients on the most effective approach to achieve the highest ROI base on their goals.
Lead all aspects of program including technology integration, communications, training, compliance, and vendor SLA development.
Project manage numerous data center migration engagements for migrating clients from internal infrastructure to manage hosting solutions.
Provide delivery oversight of strategic accounts, programs and projects while managing divisional portfolio through monitoring of profitability and performance.

Apply for customer engagement manager jobs

Now it's time to start searching for a customer engagement manager job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
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Average customer engagement manager salary

The average customer engagement manager salary in the United States is $115,367 per year or $55 per hour. Customer engagement manager salaries range between $77,000 and $172,000 per year.

Average customer engagement manager salary

$115,367 Yearly

$55.46 hourly

How do customer engagement managers rate their job?

4/5

Based on 1 ratings

5 stars

4 stars

3 stars

2 stars

1 star

Customer engagement manager reviews

4.0

A zippia user wrote a review on Jun 2020

Pros

Customer engagement manager needs to leverage strong skills in internal and external communications, cooperation, and collaboration, as well as make decisions and problem solving. This position has endless opportunities to develop.

Cons

So far, I did not find.

What is a customer engagement manager and how to become one

What general advice would you give to a customer engagement manager?

What are the pros and cons of being a customer engagement manager?

Key steps to become a customer engagement manager

Explore customer engagement manager education requirements

Most common customer engagement manager degrees

Start to develop specific customer engagement manager skills

Complete relevant customer engagement manager training and internships

Research customer engagement manager duties and responsibilities

Apply for customer engagement manager jobs

How did you land your first customer engagement manager job

Average customer engagement manager salary

How do customer engagement managers rate their job?

Customer engagement manager reviews

Customer engagement manager FAQs

How much do customer engagement managers make?

How much do customer managers make?

How much does an engagement manager at McKinsey make?

Search for customer engagement manager jobs