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Working As a Customer Engagement Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $118,000

    Average Salary

What Does A Customer Engagement Manager Do At Paypal

* PayPal, Inc. seeks Customer Engagement Manager in San Jose, CA: Conduct in-depth analysis of PayPal’s customer’s acquisition channels to develop campaigns and segmentation strategies in the Latin America business unit that best suit each customer group profile.
* Craft messaging that increases consumer’s and merchant’s comprehension around PayPal benefits and drive increase in transactions.
* Req’s: MS(or equiv.)
* yrs. exp.
* OR BS(or equiv.)
* yrs. exp.
* Must be legally authorized to work in US w/o sponsorship.
* Submit resume w/ ref. to: Req. #: PLADS1000(PC) to: HR, PayPal, Inc.
* HQ, Bldg.
* Cube 15
* North First Street, San Jose, CA 95131.
* EOE

What Does A Customer Engagement Manager Do At Medtronic

* Global lead for Aortic Pipeline customer engagement activities; primary events include: major customer “Immersion Events” held throughout the world, customer VIP visits at major global conferences, and physician visits to Santa Rosa.
* Initiate and lead cross-functional Customer Engagement Steering Committee to optimize planning, coordination, and execution of customer engagement activities noted above.
* Drive consensus on the productivity metrics of customer engagement activities; create and distribute a scorecard that measures, tracks, and demonstrates the value of our investment in customer engagement activities.
* Own the planning and execution of internal and external innovation campaign.
* This work stream includes many components, including the ownership of the pipeline presentation and communication of pipeline components and strategy across numerous channels (congresses, commercial activities, training events, etc.)
* Pipeline partnership lead, including coordination of support for regional pipeline events, congresses, and activities.
* Cultivate key relationships with and regularly obtain feedback from customers and field organization to gather information, identify needs, and assess opportunities to help drive marketing programs.
* Assist with other core pipeline opportunity assessments as needed.
* Ability to travel up to 30% of the time

What Does A Customer Engagement Manager Do At Lockheed Martin

Work closely with the program manager to understand and build strategies to respond to customer needs, client needs, market trends, and emerging technologies

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Customer Engagement Manager Typical Career Paths

Average Length of Employment
Engagement Manager 2.5 years
Top Careers Before Customer Engagement Manager
Consultant 5.3%
Internship 4.8%
Manager 4.3%
Cashier 4.3%
Supervisor 3.7%
Top Careers After Customer Engagement Manager
Consultant 10.8%
Director 3.6%
Cashier 3.6%

Do you work as a Customer Engagement Manager?

Average Yearly Salary
$118,000
Show Salaries
$88,000
Min 10%
$118,000
Median 50%
$118,000
Median 50%
$118,000
Median 50%
$118,000
Median 50%
$118,000
Median 50%
$118,000
Median 50%
$118,000
Median 50%
$156,000
Max 90%
Best Paying Company
Salesforce
Highest Paying City
Seattle, WA
Highest Paying State
Washington
Avg Experience Level
2.2 years
How much does a Customer Engagement Manager make at top companies?
The national average salary for a Customer Engagement Manager in the United States is $118,157 per year or $57 per hour. Those in the bottom 10 percent make under $89,000 a year, and the top 10 percent make over $156,000.

Real Customer Engagement Manager Salaries

Job Title Company Location Start Date Salary
Customer Engagement Manager Amdocs, Inc. Bethpage, NY Jul 14, 2016 $144,000
Senior Customer Engagement Manager Otsuka Pharmaceutical Develop. & Commercializ. Inc. Princeton, NJ Jan 02, 2016 $139,048 -
$144,024
Manager, Tech, Deloitte Digital, Customer Engagement, Commerce & Content Deloitte Consulting LLP Chicago, IL Sep 21, 2016 $137,975 -
$218,500
Customer Engagement Manager Paypal, Inc. San Jose, CA Oct 01, 2012 $130,000
Manager, Customer Engagement Team Avid Technology, Inc. Burlington, MA Feb 20, 2013 $125,000 -
$145,000
Customer Engagement Manager Paypal, Inc. San Jose, CA Aug 30, 2013 $120,000
Manager, Tech, Deloitte Digital, Customer Engagement, Commerce & Content Deloitte Consulting LLP San Diego, CA Sep 29, 2016 $114,315 -
$218,500
Engagement Manager, Custom Campaigns and Video Data Solutions Yahoo! Inc. Sunnyvale, CA Feb 17, 2015 $114,000 -
$134,000
Development Release & Customer Engagement Manager First Insight, Inc. PA Jan 10, 2016 $112,700
Customer Engagement Manager Apttus Corporation San Mateo, CA Aug 15, 2016 $110,989 -
$145,640
Customer Engagement Manager Gracenote, Inc. Emeryville, CA Nov 18, 2013 $110,000
Customer Engagement Manager Pactera Technologies Inc. Redmond, WA Jan 08, 2016 $108,852
Senior Customer Engagement Manager Otsuka Pharmaceutical Development & Commercialization, Inc. Princeton, NJ Jan 01, 2015 $106,452 -
$144,024
Senior Customer Engagement Manager Otsuka America Pharmaceutical, Inc. Princeton, NJ Oct 06, 2014 $106,452 -
$144,024
Customer Engagement Manager Marin Software Inc. San Francisco, CA Sep 11, 2015 $100,000
Development Release & Customer Engagement Manager First Insight, Inc. Sewickley, PA Oct 01, 2013 $99,225
Customer Engagement Manager Marin Software Inc. San Francisco, CA Jan 03, 2014 $95,000 -
$100,000
Customer Engagement Manager Square, Inc. San Francisco, CA Sep 28, 2015 $90,106 -
$125,000
Customer Engagement Manager Infotech Enterprises America, Inc. East Hartford, CT Jun 03, 2013 $90,064
Customer Engagement Manager Gracenote, Inc. Emeryville, CA Sep 17, 2015 $90,000
Development Release & Customer Engagement Manager First Insight, Inc. Pittsburgh, PA Oct 01, 2010 $90,000
Customer Engagement Manager Infotech Enterprises America, Inc. Middletown, CT Nov 21, 2013 $71,261
Customer Engagement Manager Cyient, Inc. Arlington, TX Jul 14, 2015 $70,933
Customer Engagement Manager Cyient, Inc. Middletown, CT Mar 12, 2015 $70,782

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Top Skills for A Customer Engagement Manager

  1. Customer Service
  2. Customer Engagement Strategy
  3. Pet Care Department
You can check out examples of real life uses of top skills on resumes here:
  • Coach and mentor a team 10-30 Customer Engagement Specialist on process of customer service improvement as well as performance management culture.
  • Developed customer engagement strategy and established Color Center of Excellence to facilitate global customer events for significant product portfolio.
  • Oversee and manage customer experience, front end cashier and pet care department.
  • Lead all aspects of global online and direct marketing for Amazon Prime TV.
  • End to end cross company customer relationship management.

Rank:

Average Salary:

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Top 10 Best States for Customer Engagement Managers

  1. Washington
  2. Rhode Island
  3. New Hampshire
  4. Minnesota
  5. Idaho
  6. Maine
  7. Colorado
  8. Delaware
  9. District of Columbia
  10. Connecticut
  • (395 jobs)
  • (48 jobs)
  • (79 jobs)
  • (275 jobs)
  • (41 jobs)
  • (41 jobs)
  • (314 jobs)
  • (55 jobs)
  • (123 jobs)
  • (156 jobs)

Customer Engagement Manager Demographics

Gender

Female

45.1%

Male

43.4%

Unknown

11.5%
Ethnicity

White

60.9%

Hispanic or Latino

14.8%

Black or African American

10.5%

Asian

9.6%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

25.0%

Portuguese

16.7%

Chinese

8.3%

German

8.3%

Hebrew

8.3%

Carrier

8.3%

Hindi

8.3%

Mandarin

8.3%

Arabic

8.3%
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Customer Engagement Manager Education

Schools

University of Phoenix

15.8%

San Jose State University

7.0%

Pennsylvania State University

7.0%

University of Maryland - University College

5.3%

New York University

5.3%

Villanova University

5.3%

Michigan State University

5.3%

Pace University - New York

5.3%

George Mason University

5.3%

University of Texas at Arlington

3.5%

University of Memphis

3.5%

Monmouth University

3.5%

North Carolina State University

3.5%

Arizona State University

3.5%

University of South Florida

3.5%

University of Rochester

3.5%

University of Kentucky

3.5%

Boston University

3.5%

Le Moyne College

3.5%

American University

3.5%
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Majors

Business

28.4%

Marketing

11.7%

Management

8.6%

Communication

6.1%

Psychology

5.6%

Project Management

4.1%

Finance

4.1%

Computer Science

3.0%

Political Science

3.0%

Management Information Systems

2.5%

Biology

2.5%

Economics

2.5%

Public Relations

2.5%

Information Technology

2.5%

Computer Information Systems

2.5%

General Studies

2.0%

Electrical Engineering

2.0%

English

2.0%

Criminal Justice

2.0%

Sociology

2.0%
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Degrees

Bachelors

46.2%

Masters

30.8%

Other

13.7%

Associate

5.1%

Certificate

2.4%

Diploma

1.4%

Doctorate

0.3%
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