What is a Customer Engagement Manager

Engagement managers maintain the business-customer relationship that drives most sales today. As an engagement manager, your job is to win and keep a client's business. You will also engage with clients, identify their needs and meet them.

A day in the life of a customer engagement manager may include meeting with potential clients and discussing offers. This may require you to work closely with the client to understand their project needs. After clients are signed, engagement managers become the point people for the client within the organization. They help to provide clarifications and resolve issues as they arise.

Customer engagement managers often have to keep growing their portfolio to sign more clients as they maintain current ones. Therefore, they need skills like problem-solving, listening, communication, and, most importantly, multitasking. To become a customer engagement manager, you also need a degree in business administration or a related field.

There is more than meets the eye when it comes to being a Customer Engagement Manager. For example, did you know that they make an average of $53.01 an hour? That's $110,268 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 20,600 job opportunities across the U.S.

What Does a Customer Engagement Manager Do

There are certain skills that many Customer Engagement Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Analytical skills and Communication skills.

Learn more about what a Customer Engagement Manager does

How To Become a Customer Engagement Manager

If you're interested in becoming a Customer Engagement Manager, one of the first things to consider is how much education you need. We've determined that 65.0% of Customer Engagement Managers have a bachelor's degree. In terms of higher education levels, we found that 18.5% of Customer Engagement Managers have master's degrees. Even though most Customer Engagement Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Engagement Manager. When we researched the most common majors for a Customer Engagement Manager, we found that they most commonly earn Bachelor's Degree degrees or Master's Degree degrees. Other degrees that we often see on Customer Engagement Manager resumes include Associate Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Customer Engagement Manager. In fact, many Customer Engagement Manager jobs require experience in a role such as Project Manager. Meanwhile, many Customer Engagement Managers also have previous career experience in roles such as Account Manager or Senior Project Manager.

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Average Salary
$110,268
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
43,575
Job Openings
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Average Salary for a Customer Engagement Manager

Customer Engagement Managers in America make an average salary of $110,268 per year or $53 per hour. The top 10 percent makes over $146,000 per year, while the bottom 10 percent under $82,000 per year.
Average Salary
$110,268
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Customer Engagement Manager Demographics

Customer Engagement Manager Gender Statistics

female

47.9 %

male

46.5 %

unknown

5.6 %

Customer Engagement Manager Ethnicity Statistics

White

66.5 %

Hispanic or Latino

16.1 %

Black or African American

8.9 %

Customer Engagement Manager Foreign Languages Spoken Statistics

Spanish

25.0 %

Portuguese

16.7 %

Chinese

8.3 %
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Customer Engagement Manager Education

Customer Engagement Manager Majors

24.7 %
12.6 %

Customer Engagement Manager Degrees

Bachelors

65.0 %

Masters

18.5 %

Associate

11.5 %

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High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Customer Engagement Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

6. University of Florida

Gainesville, FL • Private

In-State Tuition
$6,381
Enrollment
34,564

7. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

8. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

9. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

10. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105
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Top Skills For a Customer Engagement Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 53.9% of Customer Engagement Managers listed Business Units on their resume, but soft skills such as Customer-service skills and Analytical skills are important as well.

12 Customer Engagement Manager RESUME EXAMPLES

Best States For a Customer Engagement Manager

Some places are better than others when it comes to starting a career as a Customer Engagement Manager. The best states for people in this position are New York, Delaware, Virginia, and Connecticut. Customer Engagement Managers make the most in New York with an average salary of $127,071. Whereas in Delaware and Virginia, they would average $124,814 and $120,724, respectively. While Customer Engagement Managers would only make an average of $120,328 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Customer Engagement Manager Jobs:
1,176
Highest 10% Earn:
$193,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Customer Engagement Manager Jobs:
266
Highest 10% Earn:
$198,000
Location Quotient:
2.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Customer Engagement Manager Jobs:
98
Highest 10% Earn:
$191,000
Location Quotient:
1.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Engagement Managers

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