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Become A Customer Engagement Manager

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Working As A Customer Engagement Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $97,500

    Average Salary

What Does A Customer Engagement Manager Do At Xerox

* Partner with the GTMUs to establish the calendar of events and sponsorships to be implemented.
* Secure venues and sponsorships needed.
* Leverage the Strategic Meetings / Event Process.
* Leverage the ESP Process.
* Ensure any contracts meet Xerox requirements.
* Establish process to invite and register customers / prospects for each event.
* Ensure events are implemented within budget.
* Create logistical broadcasts for all attendees for each event.
* Track GTMU event spend against budget.
* Track event ROI.
* Travel to events to manage logistics and resolve any issues that may arise.
* Request tickets to events at the Barclays Center on behalf of the GC GTMU.
* Ensure Xerox hosts using the suite at the Barclays Center understand their roles and responsibilities.
* Ensue the Xerox host registers all attendees to a Barclays Center event at least 2 weeks in advance of the event

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Customer Engagement Manager jobs

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Customer Engagement Manager Typical Career Paths

Customer Engagement Manager Demographics

Gender

  • Female

    50.3%
  • Male

    48.0%
  • Unknown

    1.7%

Ethnicity

  • White

    74.4%
  • Hispanic or Latino

    11.3%
  • Asian

    11.1%
  • Unknown

    2.5%
  • Black or African American

    0.8%
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Languages Spoken

  • Portuguese

    33.3%
  • Carrier

    33.3%
  • Spanish

    33.3%

Customer Engagement Manager

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Customer Engagement Manager Education

Customer Engagement Manager

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Real Customer Engagement Manager Salaries

Job Title Company Location Start Date Salary
Customer Engagement Manager Amdocs, Inc. Bethpage, NY Jul 14, 2016 $144,000
Senior Customer Engagement Manager Otsuka Pharmaceutical Develop. & Commercializ. Inc. Princeton, NJ Jan 02, 2016 $139,048 -
$144,024
Manager, Tech, Deloitte Digital, Customer Engagement, Commerce & Content Deloitte Consulting LLP Chicago, IL Sep 21, 2016 $137,975 -
$218,500
Customer Engagement Manager Paypal, Inc. San Jose, CA Oct 01, 2012 $130,000
Manager, Customer Engagement Team Avid Technology, Inc. Burlington, MA Feb 20, 2013 $125,000 -
$145,000
Customer Engagement Manager Paypal, Inc. San Jose, CA Aug 30, 2013 $120,000
Manager, Tech, Deloitte Digital, Customer Engagement, Commerce & Content Deloitte Consulting LLP San Diego, CA Sep 29, 2016 $114,315 -
$218,500
Development Release & Customer Engagement Manager First Insight, Inc. PA Jan 10, 2016 $112,700
Customer Engagement Manager Apttus Corporation San Mateo, CA Aug 15, 2016 $110,989 -
$145,640
Customer Engagement Manager Gracenote, Inc. Emeryville, CA Nov 18, 2013 $110,000
Customer Engagement Manager Pactera Technologies Inc. Redmond, WA Jan 08, 2016 $108,852
Senior Customer Engagement Manager Otsuka Pharmaceutical Development & Commercialization, Inc. Princeton, NJ Jan 01, 2015 $106,452 -
$144,024
Senior Customer Engagement Manager Otsuka America Pharmaceutical, Inc. Princeton, NJ Oct 06, 2014 $106,452 -
$144,024
Customer Engagement Manager Hinduja Tech Inc. Novi, MI Jan 08, 2016 $100,000
Customer Engagement Manager Marin Software Inc. San Francisco, CA Sep 11, 2015 $100,000
Development Release & Customer Engagement Manager First Insight, Inc. Sewickley, PA Oct 01, 2013 $99,225
Customer Engagement Manager Marin Software Inc. San Francisco, CA Jan 03, 2014 $95,000 -
$100,000
Customer Engagement Manager Square, Inc. San Francisco, CA Sep 28, 2015 $90,106 -
$125,000
Customer Engagement Manager Infotech Enterprises America, Inc. East Hartford, CT Jun 03, 2013 $90,064
Customer Engagement Manager Gracenote, Inc. Emeryville, CA Sep 17, 2015 $90,000
Development Release & Customer Engagement Manager First Insight, Inc. Pittsburgh, PA Oct 01, 2010 $90,000
Customer Engagement Manager Infotech Enterprises America, Inc. Middletown, CT Nov 21, 2013 $71,261
Customer Engagement Manager Cyient, Inc. Arlington, TX Jul 14, 2015 $70,933
Customer Engagement Manager Cyient, Inc. Middletown, CT Mar 12, 2015 $70,782

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Top Skills for A Customer Engagement Manager

CustomerEngagementStrategyDeliveryCustomerServiceCustomerSatisfactionCRMRFPBusinessDevelopmentProjectManagementFacebookTwitterCustomerSupportAnnualRevenuePInstagramCustomerIssuesCustomerLoyaltyProcessImprovementsTechnicalSupportROIBusinessUnit

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Top Customer Engagement Manager Skills

  1. Customer Engagement Strategy
  2. Delivery
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Teamed with account teams and delivery architects to develop appropriate and cost effective solution proposals.
  • Coach and mentor a team 10-30 Customer Engagement Specialist on process of customer service improvement as well as performance management culture.
  • Improved customer satisfaction levels by establishing Service Level Improvement Plans with all regional customers.
  • Established new process to accurately track renewal percentages in CRM.
  • Participate in RfPs, RfQs and RfIs.

Top Customer Engagement Manager Employers

Customer Engagement Manager Videos

Microsoft Services - Engagement Manager Role

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