Engagement managers maintain the business-customer relationship that drives most sales today. As an engagement manager, your job is to win and keep a client's business. You will also engage with clients, identify their needs and meet them.
A day in the life of a customer engagement manager may include meeting with potential clients and discussing offers. This may require you to work closely with the client to understand their project needs. After clients are signed, engagement managers become the point people for the client within the organization. They help to provide clarifications and resolve issues as they arise.
Customer engagement managers often have to keep growing their portfolio to sign more clients as they maintain current ones. Therefore, they need skills like problem-solving, listening, communication, and, most importantly, multitasking. To become a customer engagement manager, you also need a degree in business administration or a related field.
There is more than meets the eye when it comes to being a Customer Engagement Manager. For example, did you know that they make an average of $53.01 an hour? That's $110,268 a year!
Between 2018 and 2028, the career is expected to grow 5% and produce 20,600 job opportunities across the U.S.
There are certain skills that many Customer Engagement Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Analytical skills and Communication skills.
If you're interested in becoming a Customer Engagement Manager, one of the first things to consider is how much education you need. We've determined that 65.0% of Customer Engagement Managers have a bachelor's degree. In terms of higher education levels, we found that 18.5% of Customer Engagement Managers have master's degrees. Even though most Customer Engagement Managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Engagement Manager. When we researched the most common majors for a Customer Engagement Manager, we found that they most commonly earn Bachelor's Degree degrees or Master's Degree degrees. Other degrees that we often see on Customer Engagement Manager resumes include Associate Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Customer Engagement Manager. In fact, many Customer Engagement Manager jobs require experience in a role such as Project Manager. Meanwhile, many Customer Engagement Managers also have previous career experience in roles such as Account Manager or Senior Project Manager.