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The differences between customer engagement managers and account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer engagement manager, becoming an account manager takes usually requires 6-8 years. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $68,535 average annual salary of an account manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for an account manager are customer service, account management, and healthcare.
| Customer Engagement Manager | Account Manager | |
| Yearly salary | $115,367 | $68,535 |
| Hourly rate | $55.46 | $32.95 |
| Growth rate | 5% | 5% |
| Number of jobs | 49,606 | 152,261 |
| Job satisfaction | 4 | 4 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 70% |
| Average age | 47 | 46 |
| Years of experience | 6 | 8 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.
Customer engagement managers and account managers have different pay scales, as shown below.
| Customer Engagement Manager | Account Manager | |
| Average salary | $115,367 | $68,535 |
| Salary range | Between $77,000 And $172,000 | Between $42,000 And $110,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | Rhode Island | Washington |
| Best paying company | Accenture | NVIDIA |
| Best paying industry | Technology | Technology |
There are a few differences between a customer engagement manager and an account manager in terms of educational background:
| Customer Engagement Manager | Account Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between customer engagement managers' and account managers' demographics:
| Customer Engagement Manager | Account Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 54.8% Female, 45.2% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 7% |