Customer engagement manager demographics and statistics in the US
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Customer engagement manager demographics by:
Customer engagement manager gender statistics
52.6% of customer engagement managers are women and 47.4% of customer engagement managers are men.
- Female, 52.6%
- Male, 47.4%
Customer engagement manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 52.6% |
| Male | 47.4% |
Customer engagement manager gender pay gap
Women earn 90¢ for every $1 earned by men
Male income
$131,809
Female income
$118,653
Customer engagement manager gender ratio over time
This data breaks down the percentage of men and women in customer engagement manager positions over time. Currently, 52.6% of customer engagement managers are female.
Customer engagement manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 54.08% | 45.92% |
| 2011 | 53.13% | 46.87% |
| 2012 | 55.39% | 44.61% |
| 2013 | 55.56% | 44.44% |
| 2014 | 54.89% | 45.11% |
| 2015 | 55.10% | 44.90% |
| 2016 | 56.73% | 43.27% |
| 2017 | 55.03% | 44.97% |
| 2018 | 53.31% | 46.69% |
| 2019 | 48.34% | 51.66% |
| 2020 | 46.25% | 53.75% |
| 2021 | 47.35% | 52.65% |
Customer engagement manager related jobs gender ratio
We compared customer engagement managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Engagement Manager | 47% | 53% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer engagement manager demographics by race
The most common ethnicity among customer engagement managers is White, which makes up 62.3% of all customer engagement managers. Comparatively, 17.1% of customer engagement managers are Hispanic or Latino and 9.1% of customer engagement managers are Black or African American.
- White, 62.3%
- Hispanic or Latino, 17.1%
- Black or African American, 9.1%
- Asian, 6.0%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.7%
Customer engagement manager race
| Customer engagement manager race | Percentages |
|---|---|
| White | 62.3% |
| Hispanic or Latino | 17.1% |
| Black or African American | 9.1% |
| Asian | 6.0% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.7% |
Customer engagement manager race and ethnicity over time
See how customer engagement manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer engagement manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 68.22% | 10.20% | 5.26% | 14.05% |
| 2011 | 67.42% | 10.96% | 5.18% | 13.99% |
| 2012 | 66.45% | 11.27% | 5.38% | 14.34% |
| 2013 | 67.09% | 10.74% | 5.63% | 14.21% |
| 2014 | 66.94% | 10.55% | 5.18% | 14.83% |
| 2015 | 66.12% | 10.62% | 5.66% | 15.00% |
| 2016 | 65.23% | 10.88% | 5.78% | 15.45% |
| 2017 | 65.40% | 10.03% | 6.12% | 15.61% |
| 2018 | 66.02% | 9.53% | 6.24% | 15.36% |
| 2019 | 66.55% | 8.86% | 5.72% | 16.14% |
| 2020 | 64.17% | 9.08% | 5.88% | 15.75% |
| 2021 | 62.31% | 9.06% | 6.01% | 17.10% |
Customer engagement manager wage gap by race
According to our data, asian customer engagement managers have the highest average salary compared to other ethnicities. Black or african american customer engagement managers have the lowest average salary at $128,618.
| Ethnicity | Salary |
|---|---|
| Unknown | $132,418 |
| White | $131,716 |
| Black or African American | $128,618 |
| Asian | $133,590 |
| Hispanic or Latino | $132,761 |
Average customer engagement manager age
See how the average age of customer engagement managers varies based on ethnicity and gender.
Male
Female
Customer engagement manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer engagement manager age breakdown
The average age of customer engagement managers is 40+ years years old, representing 72% of the customer engagement manager population.
Customer engagement manager age breakdown
| Customer Engagement Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer engagement manager educational attainment
The most common degree for customer engagement managers is bachelor's degree, with 65% of customer engagement managers earning that degree. The second and third most common degree levels are master's degree degree at 19% and master's degree degree at 12%.
- Bachelor's, 65%
- Master's, 19%
- Associate, 12%
- High School Diploma, 2%
- Other Degrees, 2%
Customer engagement managers by degree level
| Customer engagement manager degree | Percentages |
|---|---|
| Bachelor's | 65% |
| Master's | 19% |
| Associate | 12% |
| High School Diploma | 2% |
| Other Degrees | 2% |
Customer engagement manager jobs you might like
Customer engagement manager wage gap by degree level
According to the data, customer engagement managers with a Doctorate degree earn more than those without, at $167,805 annually. With a Master's degree, customer engagement managers earn a median annual income of $155,816 compared to $136,419 for customer engagement managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $155,816 |
| High School Diploma or Less | $114,339 |
| Bachelor's Degree | $136,419 |
| Doctorate Degree | $167,805 |
| Some College/ Associate Degree | $118,701 |
Customer engagement manager employment statistics
Most customer engagement managers work for a private in the technology industry.
Company size where customer engagement managers work
Below, you can see the size of companies where customer engagement managers work.
Customer engagement manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 12% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 37% |
Customer engagement manager jobs by company type
Employees with the customer engagement manager job title have their preferences when it comes to working for a company. For instance, most customer engagement managers prefer to work at private companies over public companies.
Customer engagement manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 43% |
| Private | 55% |
| Government | 1% |
Customer engagement manager jobs by industry
The most common industries for customer engagement managers are technology, retail and professional.
Customer engagement manager industry statistics
| Industry | Percentages |
|---|---|
| Technology | 22% |
| Fortune 500 | 17% |
| Retail | 11% |
| Start-up | 8% |
| Professional | 7% |
| Internet | 6% |
| Media | 5% |
| Telecommunication | 4% |
| Manufacturing | 4% |
| Health Care | 4% |
| Finance | 4% |
| Transportation | 2% |
| Education | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Hospitality | 1% |
| Government | 1% |
| Automotive | 1% |
| Construction | 1% |
| Non Profits | 1% |
| Insurance | 1% |
| Real Estate | 1% |
Customer engagement manager turnover and employment statistics
Customer engagement manager unemployment rate over time
The unemployment rate for customer engagement managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer engagement manager unemployment rate by year
| Year | Customer engagement manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer engagement manager tenure
The average customer engagement manager stays at their job for 1-2 years, based on the 343 customer engagement managers resumes in Zippia's database.
Customer engagement manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 14% |
| 1-2 years | 34% |
| 3-4 years | 14% |
| 5-7 years | 22% |
| 8-10 years | 8% |
| 11+ years | 8% |
Customer engagement manager LGBT ratio compared to similar jobs
Review the percent of customer engagement managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Operations/Dispatch | 6.75% | 60,313 |
| Accounting Technician | 6.76% | 39,972 |
| Coordinator/Executive Assistant | 7.79% | 111,626 |
| Customer Engagement Manager | 8.06% | - |
| Collections Associate | 8.49% | 20,297 |
| Postal Clerk | 8.68% | 93,101 |
| Mortgage Loan Specialist | 9.31% | 33,704 |
Similar customer engagement manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Operations/Dispatch | 6.75% | 60,313 |
| Accounting Technician | 6.76% | 39,972 |
| Coordinator/Executive Assistant | 7.79% | 111,626 |
| Collections Associate | 8.49% | 20,297 |
| Postal Clerk | 8.68% | 93,101 |
| Mortgage Loan Specialist | 9.31% | 33,704 |
Foreign languages spoken by customer engagement managers
The most common foreign language among customer engagement managers is Spanish at 25.0%. The second-most popular foreign language spoken is Portuguese at 16.7% and Chinese is the third-most popular at 8.3%.
- Spanish, 25.0%
- Portuguese, 16.7%
- Chinese, 8.3%
- German, 8.3%
- Carrier, 8.3%
- Other, 33.4%
Customer engagement manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 25.0% |
| Portuguese | 16.7% |
| Chinese | 8.3% |
| German | 8.3% |
| Carrier | 8.3% |
| Other | 33.4% |
