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Customer engagement manager entry level jobs

- 67 jobs
  • Dental Office Manager

    Tag-The Aspen Group

    Springfield, OH

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager, which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full - Time Salary: $48000 - $53000 /year + monthly and quarterly incentive earnings ** At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Hire, develop, manage and retain the office staff Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports High school diploma or equivalent; college degree is preferred A people centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. **Limitations apply, please see recruiter for details ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $48k-53k yearly 3d ago
  • Customer Success Manager

    Impact Technologies 4.5company rating

    Columbus, OH

    About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ experience in affiliate marketing Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio
    $80k-95k yearly Auto-Apply 6d ago
  • Community Engagement Manager

    Curana Health

    Columbus, OH

    At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults-and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we've grown quickly-now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place-and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary The Senior Living Community Engagement Manager is a new role designed to educate and engage with our senior living community partners and residents. The Community Engagement Manager will have a designated set of facility partners with whom he/she is on a first name basis, developing deep and lasting relationships. The facility staff experience with Curana, and to a certain extent the patient/family experience, should directly tie to the strengths and success of this role. We strive for exceptional experience, engagement, and retention of our facility partners. Essential Duties & Responsibilities Facility Staff Engagement Meet with community staff (e.g., Executive Director, Director of Health and Wellness, Director of Sales & Marketing, etc.) on a regular basis at designated set of senior living communities Identity a “Curana Champion” within each facility and nurture that relationship Share data and dashboards and highlight areas of opportunity Report back to Clinical Operations leaders on operational issues you are seeing on the ground Coordinate and attend facility and Curana Health educational/social events Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team Patient/Family Engagement Organize, schedule, and lead patient and family engagement / educational events Ensure the senior living residents are aware of Curana's service offering and sign residents up for services Other duties as assigned Qualifications Associates degree or college diploma Outgoing individual who loves interacting with people Prior experience in sales or consulting preferred Experience in the senior living setting strongly preferred Organized and effective communicator Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Willingness and ability to travel, up to 100% We're thrilled to announce that Curana Health has been named the 147 th fastest growing, privately owned company in the nation on Inc. magazine's prestigious Inc. 5000 list. Curana also ranked 16 th in the “Healthcare & Medical” industry category and 21 st in Texas. This recognition underscores Curana Health's impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.
    $97k-138k yearly est. Auto-Apply 60d+ ago
  • Community Engagement Manager

    Columbus Association for The Performing Arts 3.6company rating

    Columbus, OH

    The Opportunity Do you have a passion for introducing performing arts to new community groups Are you excellent at maintaining and developing community relationships Primary Function The Community Engagement Manager a member of CAPAs Education & Engagement team reporting to the Senior Director of Education & Engagement is responsible for the creation and management of new and existing programs partnerships and events that regularly engage with neighborhoods and communities The Community Engagement Manager works to advance CAPAs mission to engage inspire and serve central Ohio Duties Responsibilities and Key Performance Objectives First Month Learn about the existing community engagement programs Meet with supervisor department leaders community contacts and others to understand interactions with other departments and this role specifically and to gain their opinions on what is going well and what could be improved; document and share observations and suggestions with supervisor Work with the Senior Director of Education & Engagement to develop and maintain budgets for all current engagement programs First 3 6 Months Creation of New Community Engagement Opportunities Research current community engagement programs being offered in central Ohio communities CAPA is underserving and assess where there are gaps in current programming Collaborate with the Senior Director of Education & Engagement to create new community engagement opportunities for community members of all ages Measures of Success Create a pitch for 1 3 new engagement programs that will expand CAPAs reach into new communities Management of Existing Community Engagement Programs Responsible for the management of existing community engagement programs including but not limited to ARISE Da de los Nios Schooled on Poetry and CAPA Community Creates Manage the day of logistics for all events Meet the participation and engagement goals for the program set by the Senior Director Measures of Success Growth in individual program participationattendance and creation of new partnerships for programs eg 5 10 increase in program participationattendance creation of 1 2 new partnerships for each program First Year Creation of New Community Engagement Opportunities Create programs that travel to the communities they serve and reach the goals established by the organization and the department Develop support and promote relationships with artistic educational and social service communities in the region and recognize strategic opportunities to expand community engagement programming Plan and oversee all logistics for new community engagement opportunities Coordinate and when needed create support materials Work with Marketing to create strategies to promote new community engagement opportunitiesthrough websites social media emails flyers brochures and other advertising strategies Collaborate across departments to ensure the programmatic vision is communicated clearly to internal and external audiences and stakeholders Measures of Success Create and deliver 1 new engagement program that serves communities that CAPA does not currently serve eg reach 1 3 new central Ohio communities through new program Management of Existing Community Engagement Programs Manage and grow existing programs by serving as the administrator and point of contact for community partners artists participants ticketing house management contract services and other collaborators Work with the Senior Director of Education & Engagement and Marketing to create strategies to promote and sell programs through websites social media emails flyers brochures and other advertising strategies Measure of Success Growth in individual program participationattendance and creation of new partnerships for programs eg 5 10 increase in program participationattendance creation of 1 2 new partnerships for each program Other Duties Staff education and engagement events and activities assigned Implement strategic objectives and organizational initiatives set forth by the Senior Director of Education and Engagement With the Senior Director of Education & Engagement and the Development department implement and assist in fundraising strategies for community engagement events and programs When appropriate serve as a teaching artist for programs Assist with the coordination of CAPA Marquee Awards Showcase logistics Stay current on pertinent certifications and trainings including CPR and First Aid Training Sensory Inclusive Training DEIA and others as assigned This job description is not designed to cover or contain an exhaustive list of duties responsibilities and key performance objectives that are expected of the employee These items may change or new job related items may be assigned from time to time Knowledge Skills and Abilities Strong knowledge of social media marketing strategies Must be committed to fulfilling the mission of diversity equity access and inclusion in all Education & Engagement programs Excellent verbal and written communication skills Proficient in Microsoft Office Excel Outlook PowerPoint Word etc with the ability to learn other technology systems that support CAPAs operations including building systems security HVAC etc Excellent interpersonal skills are required to effectively present the departments priorities policies and positions to third parties Strong organizational skills with the ability to prioritize and handle multiple projects Exceptional attention to detail while maintaining the ability to meet all established deadlines Understand budgeting and the ability to create and maintain basic budgets Ability to be proactive and take initiative Ability to maintain confidentiality Credentials and Experience Bachelors degree in theatre music education arts management or related field andor equivalent work experience Typically 3 years of experience working in arts philanthropic non profit or higher education organizations are typically required to demonstrate the needed proficiency for proficiency Experience working in diverse communities as a teaching artisteducator Special Requirements This position will require a satisfactory background check; CAPA will determine the level of background check required based upon current industry standards for individuals working with youth The majority of CAPAs public events take place at night and on weekends This position requires occasional presence on site during nights and weekends
    $82k-118k yearly est. 9d ago
  • Customer Care Center - Account Manager I - III - Commercial Lines

    Cincinnati Financial Corporation 4.4company rating

    Fairfield, OH

    Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our Cincinnati Customer Care Center is currently seeking an account manager to handle policies being serviced by the Cincinnati Customer Care Center on behalf of our independent agents. This position is based at our Headquarters in Fairfield, Ohio. The pay range for this position is $50,000 - $80,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be ready to: * act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center * creatively resolve challenges or obstacles to provide superior customer service by taking ownership and initiative * effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration * identify and explain coverage gaps and exposures to insureds using language understandable to non-insurance professionals * underwrite and price policies, including direct correspondence with policyholders * use technology to analyze reports to determine profitability and pricing needs for renewal and new business opportunities * maintain overall quality and efficiency of work performed on the team * maintain an assigned territory size and volume * meet high demand of requests within stated service standards while maintaining accuracy * assist with training new associates as needed Be equipped with: * experience with underwriting and/or risk selection within a carrier or agency required * valid Insurance Agent P&C License * ability to analyze situations and make decisions * clearly explain complex insurance issues to customers with little to no insurance knowledge * learn coverage forms, company products, company appetite and procedures * work autonomously with attention to detail * use various software and operating systems * collaborate with others to get results, including being flexible and open to change Bring education and experience from: * high school diploma required, associate or bachelor's degree preferred * active Property & Casualty Insurance License * maintain license through continuing education according to state requirement Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.
    $50k-80k yearly 11d ago
  • Engagement Center Spec II PT

    First Commonwealth Bank 3.9company rating

    Powell, OH

    Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound non-sales calls to support various departmental and company initiatives. Initiates client conversations to determine and appropriately address client financial needs, actively seeking sales referrals of the broad range of financial services and accounts offered by the bank and its affiliates. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. Essential Job Responsibilities__________________________________ 1. Handles incoming service calls from customers including but not limited to: a. existing deposit and loan account inquiries , b. account maintenance requests, including name and address changes c. Online Banking and Mobile Banking access issues and inquiries, d. Online BillPay and Mobile Deposit inquiries, e. debit card transaction inquiries, hot cards, replacements, and new card account opening f. details on rates and promotional offerings , g. general "switchboard" type transfers to other employees, departments h. calls transferred from the integrated voice response system 2. Completes client follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients). 3. Makes outbound client service and support calls. 4. Initiates and actively participates in client conversations to determine and appropriately address client needs. 5. Actively seeks financial products and services referrals. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. 6. Participates in several departmental sales contests per year in support of sales referral goals. 7. Maintains a sense of urgency when handling phone inquiries, client follow up, and other daily activities, focusing on providing clients with the most effective and timely service possible. Ensures that the established Quality Service Goals are personally achieved on a consistent basis. 8. Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings/exercises). 9. Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge. Bona Fide Occupational Qualifications___________________________ 1. High school diploma or equivalent is required. 2. Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required. 3. Proficient computer skills and ability to learn company utilized systems is required. 4. Ability to work day, evening, and weekend hours, with possible shift changes, is required.
    $108k-137k yearly est. 60d+ ago
  • Mgr Customer Experience

    Connection 4.2company rating

    Wilmington, OH

    Working under the general supervision of the Sr Director of Customer Operations, relying on experience and judgment to plan and accomplish goals, the Manager of Customer Experience is responsible for the day-to-day operations of the customer experience (CX) team for an assigned business unit(s). Executes the CX strategy with a focus on achieving key quality and productivity performance metrics. Manages the development, implementation, and execution of organization and customer experience efforts and related initiatives designed to enhance overall customer experience results, customer engagement, and retention. Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Develops and executes a customer experience that meets or exceeds all customer service and performance KPIs, including efficiency, quality and CSAT Contributes to strategies that improve customer experience, account management and drives TIDC and Managed Services toward world class performance Manages relationship with Account Managers and Sales Leadership to drive customer service, customer engagement and customer retention programs Proactively identifies risks to customer satisfaction and takes immediate action to rectify Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism Builds resource plans, talent pipeline, and succession plans to ensure proactive staffing and hiring based on contact volume, project complexity, and service level goals Ensures performance management programs are executed and that goals are being met consistently Represents the needs of the customer and the CX organization on key initiatives and coordinates successful project implementation Identifies specific areas of opportunity across the business for enhancing our customer experience Obtains and understands customer analytics, identifying customer experience best practices across the organization and determines how to best leverage into the overall business Learns from best-in-class customer strategies where appropriate and leads continuous improvement Leads end-to-end delivery of multiple key projects and large product rollouts Develops project budgets, plans and strategies that support the Customer Experience goals Works cross-functionally to champions change management and drives toward customer focused organization Identifies opportunities to create a competitive advantage for Technology Integration and Distribution Center (TIDC) and Managed Services by differentiating in the marketplace with a customer-centric strategy. Listens to current customer issues. Puts key solutions in front of customers to stay ahead of their business, anticipate new needs and remain continuously relevant Develops and leads customer briefings Leverages data collected from customer interactions to yield insights into customer behavior and inform efforts to offer personalized, thoughtful and fruitful experiences at each touchpoint Identifies opportunities for application of artificial intelligence, analytics, and system enhancements of technology-enabled tools to expedite resolutions and create efficiencies Min USD $74,500.00/Yr. Max USD $94,244.00/Yr. Qualifications Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience Required competencies: · Proven experience and skills in customer service and remote management of a team · Demonstrated comprehensive working knowledge of contact / call center operations, performance metrics and technology · Working knowledge of order management and case management technology · Strong interpersonal and relationship skills · Analytical and problem-solving skills · Strong project management skills; working knowledge of group infrastructure · Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust · Strong communication and presentation skills, both verbal and written · Ability to influence change across internal teams, stakeholders, partners and leadership · Capable of developing high-performing teams and building a strong talent bench · Ability to effectively prioritize work and manage competing priorities · Understands the customer journey end-to-end, including each customer, their environment (digital and physical), processes, tools and employee mind-sets s/he experiences. Additional preferred competencies or preferred qualifications, if any: · ITIL Certification, preferred · IT Experience: Ability to integrate business and operations systems to an ERP solution, understanding of IT systems and tools, confidence learning and adopting new technology and applications
    $26k-43k yearly est. Auto-Apply 23d ago
  • Customer Experience Manager

    Home Depot 4.6company rating

    Toledo, OH

    Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. **Key Responsibilities:** + 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast. + 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. + 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. + 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. **Direct Manager/Direct Reports:** + This Position typically reports to Store Manager + This Position has 0 Direct Reports **Travel Requirements:** + No travel required. **Physical Requirements:** + Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + None **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** + None **Minimum Years of Work Experience:** + 1 **Preferred Years of Work Experience:** + None **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Action Oriented + Directs Work + Builds Effective Teams + Drives Engagement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $47,000.00 - $56,000.00
    $47k-56k yearly 10d ago
  • Restaurant Experience Wanted! Customer Service

    Four Pillars Executives

    Columbus, OH

    Here at Four Pillars Executives, we are committed to growth and development of people, and our clients are looking for us to continually expand to keep up with market growth. We want to give hard working people who simply want to achieve more, the chance to do just that! People from a background in bar work, waiting tables, hospitality, catering, hotel work, retail, reception or similar that would consider a career change in marketing, sales, leadership, business or management are encouraged to get in touch with us! Note: We are not a restaurant - we are looking for individuals from the restaurant or hospitality industry. Our management team, our clients and our network of business partners offer product training workshops, conference calls, seminars and on-site developmental opportunities, so no sales experience is required. Our teams are responsible for day-to-day professional client representation to spread awareness and expand their customer base. You will be interacting with the public face-to-face in areas with heavy footfall. Get ahead of the competition and apply today! Four Pillars believes in a business philosophy of: Advancement based on results, not seniority 100% Advancement from within with clear targets Your attitude and work ethic will determine your career path Social and travel related incentives for top performers Our Environment consists of: Teamwork and friendly competition Like-minded people working towards a common goal A productive place to learn and build business relationships When sending your application, please be sure to include your phone number and email address so we can respond to you in a timely manner. Apply now to take the next step towards the future you deserve! Additional Information All your information will be kept confidential according to EEO guidelines.
    $20k-32k yearly est. 19h ago
  • Guest Experience Associate- Columbus, OH

    Toca Football 3.2company rating

    Columbus, OH

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Columbus, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing: Guest Experience Hero (60%) Greet like a champ, answer like a pro, and make every guest feel like an MVP Handle questions, feedback, and concerns with good vibes and care Jump in to fix issues quickly or tag in a teammate Work together to keep things flowing and guests happy Work in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for action Help with scheduling, check-ins, sign-ups, and events Own the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your game Gain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibes Have top-tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on-site training) Are down for evening/weekend shifts (that's our peak time!) Can lift 30+ lbs and move with energy #twentry
    $20k-30k yearly est. 60d+ ago
  • Experience Guide (Front Desk Associate)

    The Now Worthington

    Worthington, OH

    Responsive recruiter Replies within 24 hours Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compensation + generous commissions Employee discounts Flexible schedule Free uniforms Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays **Please list your hours of operations and shift hours Job SummaryThe Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest's massage, and handling payment for services performed. Responsibilities Provide top-level service for guests and team members. Warmly greet and check in guests. Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings. Accurately and effectively book, edit, and cancel massage appointments. Open/close the boutique each day according to standard operating procedures. Resolve guest issues. Ensure guest areas are maintained to standard. Maintain a positive attitude and contribute toward a healthy & happy workplace. Collaborate with the leadership team to ensure best practices and foster innovation. Qualifications Sales and service-related experience preferred. Ability to be efficient and detail-oriented in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW Enjoy working with people and possess a friendly and outgoing personality. Possesses problem-solving and troubleshooting skills. Must be a team player. Company OverviewThe NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage's interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com. Company Purpose/MissionSelf-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world. Company ValuesBrand TruthsLIVE IN THE NOWBe Present. Take time to recharge and reconnect within.KINDNESS IS MAGICPositive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.CARE FOR THOSE WHO CARE FOR OTHERSFoster an environment where team members feel valued, recognized, and rewarded. AUTHENTICITY ALWAYSOpen and transparent communication with our inner circle and guests. The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage's interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com. This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.
    $20k-32k yearly est. Auto-Apply 60d ago
  • Middle School Engagement Manager

    Catholic School In Cuyahoga Falls 3.7company rating

    Cuyahoga Falls, OH

    Middle School Engagement Manager Walsh Jesuit High School is seeking a Manager of Middle School Engagement who is responsible for building and strengthening relationships with middle schools throughout Northeast Ohio. This full-time, 12-month position plays a vital role in developing early-stage interest, coordinating engagement events, and growing a robust, mission-aligned admissions pipeline for students in grades 5-8. The Manager of Middle School Engagement works under the supervision of the Vice President of Enrollment Management to drive middle school outreach, event planning, and early-stage enrollment engagement. Major Responsibilities Middle School Outreach and Relationship Development · Build and maintain relationships with principals, teachers, counselors, and community leaders at area middle schools. · Conduct regular school visits, presentations, and serve as the primary point of contact for middle school partners. · Identify and cultivate new partnerships with non-traditional feeder schools and underserved communities. Event Planning and Student Engagement · Plan and execute engagement events targeted at grades 5-8, including school-based visits, on-campus experiences, and collaborative outreach programs. · Coordinate spring 7th Grade Visitation Days, Warrior for a Day Shadow Visits, and other early-stage admissions initiatives · Collaborate with internal partners such as athletic coaches, performing arts moderators, ministry staff, and club moderators to create unique, mission-aligned on- campus events that invite prospective students into deeper connection with Walsh Jesuit. · Assist with larger admissions events including Open Houses, HSPT testing days, Information Nights, and related programming Ignite Summer Enrichment Program and Summer Camp Recruitment · Lead promotion, recruitment, and enrollment for Walsh Jesuit's Ignite Summer Camp for rising 7th and 8th graders. · Develop marketing strategies in partnership with Marketing team to maximize summer engagement activities. · Communicate regularly with prospective camp families before, during, and after the program to ensure a positive and mission-centered experience. · Achieve annual Ignite registration targets aligned with enrollment goals. Communication and Marketing Collaboration · Partner with Marketing to create targeted communications for middle school families, school partners, and community organizations. · Maintain and update a communication calendar aligned with outreach and admissions cycles. · Collaborate with the DEIB office, Athletics, Performing Arts, and other internal partners to promote broad-based middle school student engagement/outreach opportunities. Data Management and Reporting · Track school visits, events, and engagement activities within the school's CRM system. · Submit regular reports on middle school engagement and admissions pipeline development. · Analyze engagement trends and recommend adjustments to strategy as needed. Faith Formation · Embrace, display, and support Catholic/Christian values and spiritual formation. · Regular participation in Ignatian activities including the school's formal formation program, school masses, retreats, and other activities/events as scheduled. Qualifications Bachelor's degree in communications, marketing, or a related field. Experience working with student recruitment, community engagement, relationship management, or admissions. Strong public speaking, presentation, and interpersonal communication skills. Ability to manage multiple projects, deadlines, and relationships simultaneously. Proficiency in Microsoft Office; experience with CRM systems (Blackbaud) a plus. Willingness to travel locally and work occasional evenings/weekends for events as needed. Embrace and display Catholic/Christian values and spiritual life Compensation and Benefits Walsh Jesuit is a wonderful community to be a part of and, as a full-time employee, the Manager of Middle School Engagement will be eligible to participate in medical, dental, vision, life, and disability insurance immediately upon employment. A 401k plan with matching contributions is available within the first month of employment along with generous paid time off. Walsh Jesuit High School, a Catholic college-preparatory high school in Cuyahoga Falls, Ohio, held its first classes in 1965 and continues to reach beyond academic excellence to develop competence, conscience, and compassion within its students while teaching them to actively engage with their community as men and women for others.
    $67k-82k yearly est. 60d+ ago
  • Billing Manager

    Delta V Management, LLC

    Hartville, OH

    Job Title: Billing Manager Reports To: Operations Manager Position Type: Full-time, On-Site Schedule: Monday through Friday Hours: 8:30 AM - 5 PM (includes 30 minute paid lunch) Salary Range: $75,000-$100,000* *Salary range is based on skills and experience, including the potential to manage up to 4 different entities with the vision of managing more as we grow into different markets as a family of enterprises. About Us: Delta V Management, LLC. is a full-service management organization offering services such as: Talent Acquisition, Human Resources, Benefits Administration, Vehicle Dispatching, Appointment Verification, Vehicle Maintenance and Porting, Content Creation and Capture, Video Editing, etc. Currently, Delta V Management, LLC. services ReliaRide Medical Transportation, a family-oriented nonprofit, originally organized in 2007. ReliaRide specializes in providing non-emergent transportation services to the elderly, underprivileged, and disabled population to medical, non-medical, and other necessary appointments. This role will support both ReliaRide and Delta V Management, LLC., which currently oversees the day-to-day operations of ReliaRide. In the future, the position may expand to include similar responsibilities for other businesses managed by Delta V Management, LLC., based on future opportunities and the employee's capacity to grow into expanded responsibilities. Job Description: The Billing Manager will handle accounting tasks that support daily financial operations. The ideal candidate has a strong grasp of accounting principles, excellent attention to detail, and the ability to manage multiple tasks efficiently. Responsibilities include general ledger maintenance, account reconciliation, transaction processing, financial reporting, budgeting and forecasting, payroll, compliance, and A/P and A/R management. The role requires flexibility and the ability to adapt to organizational growth and business changes. Key Responsibilities (included but not limited to): General Ledger Maintenance: Accurately record all transactions in the general ledger, ensuring compliance with accounting principles and internal policies. Account Reconciliation: Reconcile bank statements, credit card accounts, and other balance sheet accounts on a regular basis to ensure accuracy and completeness. Transaction Processing: Process accounts payable and receivable transactions, ensuring timely payments and collections. Analyze cash flow and process accounts payable responsibly to ensure financial stability during times of limited financial capital (i.e., times of growth and expenditure). Financial Statement Preparation: Assist in the preparation of monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with accounting standards. Budgeting and Forecasting: Assist with the creation and tracking of budgets, providing regular updates and reports to the management team. Regulation & Compliance: Ensure the organization adheres to non-profit financial regulations and relevant compliance requirements. A/P and A/R Management: Manage the accounts payable and receivable cycles, including ensuring timely processing and addressing any discrepancies. Manage A/R reporting ensuring that overdue invoices do not exceed 90 days. Own the communication process with vendors who have overdue invoices; create action plans to ensure overdue invoices close promptly. Processing Invoices and Spreadsheets: Entering and maintaining accurate data in spreadsheets and managing invoice processing. Team Leadership and Development: Lead and supervise the billing team to ensure timely and accurate invoicing. Train and develop the billing team to ensure high levels of performance, accuracy, and compliance. Requirements: Education: Associates or Bachelors degree in accounting/ finance (required) Experience & Technical Skills: Overseeing A/P and A/R. QuickBooks Online or similar accounting software. Nonprofit accounting experience (preferred). Familiarity with financial accounting and reporting standards. Strong Excel/ spreadsheet skills (formulas, data analysis). Creating different chart of accounts for liabilities and deferred revenue. Understanding or experience with financial audits. Key Competencies: Detail-oriented with strong organizational skills. Ability to stay organized, take initiative, and meet deadlines. Strong communication skills, both written and verbal. High level of integrity and ability to maintain confidentiality. Strong problem-solving skills and a proactive approach to preventing, identifying, and resolving issues. Benefits: Tenure based PTO. Health insurance. 401(k) plan with company match and profit sharing. Competitive salary, based on experience and abilities. Delta V Management, LLC is an Equal Opportunity Employer and Title VI-compliant contractor. We are committed to providing equal employment opportunities to all individuals and to maintaining a workplace free from discrimination, harassment, and retaliation. Employment decisions are made without regard to race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age (40 and over), disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local laws. Delta V Management, LLC takes all reasonable steps to ensure compliance with applicable equal opportunity and nondiscrimination regulations, including those required by the Ohio Department of Transportation (ODOT) and Title VI of the Civil Rights Act of 1964 . We are dedicated to fostering a diverse, equitable, and inclusive workplace for all employees.
    $75k-100k yearly Auto-Apply 60d+ ago
  • Office Manager - HOME HEALTH CARE OFFICE

    Pricy Staffing & Homecare Agency LL

    Columbus, OH

    Job DescriptionBenefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement We are seeking an Office Manager to join our team. In this role, you will coordinate all administrative duties and office procedures, ensuring the workplace operates smoothly and efficiently. Your responsibilities will include scheduling meetings, paying invoices, negotiating with vendors, and maintaining office equipment. The ideal candidate is highly organized with excellent verbal and written communication skills and the ability to implement systems and procedures. Responsibilities Maintain calendar of appointments and meetings Design the office layout with efficiency and organization in mind Collaborate with human resources to create, update, and maintain office procedures Maintain office equipment in good working order with the assistance of the IT department Pay and record invoices Negotiate contracts and pricing with vendors and service providers Accurately maintain general office budget Qualifications High school diploma/GED required, some college preferred Previous experience as an Office Manager or similar position preferred Understanding of office equipment, systems, and procedures Skilled in Microsoft Office, Excel, and Outlook Excellent time management skills and ability to prioritize multiple tasks Strong problem-solving skills and attention to detail Excellent verbal and written communication skills
    $31k-49k yearly est. 12d ago
  • Golf Experience Associate

    Five Iron Golf

    Beachwood, OH

    Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they enjoy all the fun that golf and Five Iron have to offer! Responsibilities include but not limited to the following: * Provide a fun golf experience from check-in to check-out, gamifying the experience for added fun * Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times. Promptly address any concerns. * Serve as the in-house expert on our golf simulator technology and use your expertise to ensure guests have the best possible experience, highlighting everything Five Iron Golf has to offer * Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings. * Maintain a clean and presentable facility * Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness * Verify guests' legal drinking age * Assist with closing duties as needed Required Qualifications: * Golf, Sales and/or hospitality experience encouraged but NOT required * Strong customer service skills * Upbeat energy and enthusiasm * Positive attitude * Ability to work in a fast paced environment and work with a team * Ability to stand, walk and bend for long periods of time * Proficient verbal communication skills. * Ability to lift up to 50 lbs * Must obtain proper licensing/certifications for food/beverage handling Benefits (*applies only to full-time employees): * Health, Dental, and Vision insurance* * Long and Short Term Disability* * Accident and Critical Illness Insurance* * 401K * * Meals while working are included for free Pay: $14 / hr + tips and commission Job Type: Part-time, non-exempt Hours: Vary by week; Weekday afternoons/nights, and weekends Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
    $14 hourly 33d ago
  • Office Manager

    Wayne Savings 3.9company rating

    Ashland, OH

    Welcome to the New Main Street Bank! We are seeking an Office Manager to join our branch in Ashland, OH! The Office Manager is responsible for overseeing the daily operations of the branch, ensuring an efficient, professional, and customer-focused environment. This role supports the Market Development Manager by managing administrative tasks, coordinating branch activities, and providing leadership to staff to ensure excellent customer service and compliance with bank policies. The Office Manager plays a key role in operational efficiency, staff coordination, and customer satisfaction, while also ensuring that the branch operates in alignment with the bank's mission and values. Essential Duties and Responsibilities: Branch Operations & Administration * Oversee daily operational activities of the branch, ensuring smooth and efficient workflows. * Ensure compliance with bank policies, procedures, and regulatory requirements. * Assist in preparing operational and financial reports for branch performance tracking. * Maintain branch supplies and coordinate with vendors for office-related needs. Customer Service & Relationship Management * Help branch staff deliver exceptional customer service and resolve escalated customer inquiries. * Implement customer engagement programs and branch promotions. * Build strong relationships with customers, community members, and local businesses to support branch growth. Staff Coordination & Training * Assist with scheduling, training, and mentoring branch staff to ensure productivity and high service levels. * Conduct new employee onboarding and oversee ongoing training efforts in coordination with the Market Development Manager. * Conduct disciplinary actions and annual performance reviews for staff. * Foster a positive and collaborative work environment that aligns with the bank's core values. Compliance, Risk Management & Physical Security * Ensure adherence to internal control procedures, security measures, and regulatory requirements. * Conduct routine audits of cash handling, account transactions, and operational processes. * Oversee physical security measures at the branch, including access control, surveillance systems, and emergency preparedness. * Work with external security vendors and local law enforcement as needed to ensure the safety of employees, customers, and branch property. * Manage risk assessments and implement corrective actions related to operational and security concerns. Financial & Cash Management * Oversee cash handling procedures, ensuring proper controls are in place for vault and teller transactions. * Assist with balancing, reconciliation, and reporting of branch financial activities. * Monitor key branch metrics to identify areas for improvement. Work Experience Qualifications: Minimum of 3-5 years of experience in banking, retail, or office management, with a strong background in operations and customer service. Preferred Skills and Qualifications: * Strong understanding of branch operations, banking regulations, compliance standards, and physical security measures. * Excellent leadership, problem-solving, and communication skills. * Ability to manage multiple priorities in a fast-paced environment. * Proficiency in Microsoft Office (Excel, Word, Outlook) and banking software. * Strong attention to detail and organizational skills. Education Requirements: High school diploma or equivalent required; Associate's or bachelor's degree in business, finance, or a related field preferred. Licensing or Certification Requirements: Notary required. Required to obtain registration with NMLS Work Environment / Physical Demands: Being able to sit or stand for long periods of time and being able to effectively communicate with others; ability to lift 25 lbs, bend, stretch, twist. Reasonable accommodations can be made if needed. Think this might be a great fit for you? Then we would love to chat - apply today! The HR Team at Main Street Bank!
    $48k-76k yearly est. 4d ago
  • Home Coordinator - manager

    Ohio Valley Residential Services 3.7company rating

    Kenwood, OH

    Found your career helping people with developmental disabilities? Ready to advance? OVRS has a Group Home Manager job open. Our live recruiter is watching for your resume. We want to help you shine. Title of Position: Home Coordinator - Home Coordinator (management position) manage one single group home Starting at $42, 300/yr - salaried, exempt position Addt'l compensation for 4 year degree or STNA State of Ohio Longevity Add on Full time based on a 40hr week. Starting base schedule 11a-7p Mon - Fri, schedule adjusted per needs of home. Basic Function of Position: In accordance with the principles of normalization, the employee will contribute to a supportive homelike environment; meeting the physical, social and psychological needs of the residents. The employee will provide experiences which allow the resident to develop to his/her fullest potential in areas of self direction, independent living, self care, self sufficiency, language learning and mobility utilizing the Individualized Plan [IP] structure. This position is to directly manage, supervise, train and provide for the residents, staff and facilities of the site they are responsible for. Job Standards: Minimum of High School Diploma or equivalency. College experience and/or degree helpful. Valid driver license and ability to pass OVRS auto insurability requirements. ( 4pts or less) Ability to pass employment standards as defined by the Ohio Revised Code Management and supervision experience preferred. Must pass required Delegated Nursing Training. Must be physically able to and capable of assisting with the physical needs of residents, including but not limited to - - lifting a minimum of 50lbs. - driving during day and night conditions - frequently climbing stairs - participation is resident recreational programs - and other physical assistance as needed Job Requirements: • Ability to monitor and provide for the safety and health needs of the residents. • Knowledge of and sensitivity to individuals with disabilities, including, but not limited to developmental and physical disabilities. • Commitment to the concept of individuals supported by OVRS being fully functioning human beings. • Ability to promote independence through physical and social integration into the community. • Ability to participate and give feedback in a team process to develop I.P. goals for residents. • Ability to carry out I.P. plans and assist residents to achieve those goals. • Ability to develop and organize a prepared schedule and supervised routine. • Ability to hire, supervise, train and evaluate staff. • Ability to build a team and participate as an active team member to meet the needs of the residents with regard to staff input and need. • Ability to give direction and delegate responsibilities. • Ability to advocate for each resident supported and represent the agency [OVRS] in a professional manner. • Ability to complete written documents in a clear and timely fashion and maintain house records that are organized and up to date. • Attend staff meetings and training as required by the needs of the residents supported by OVRS. • Ability to monitor and assess the condition of property and equipment and report safety issues to the appropriate person as needed to ensure overall operation of site(s) responsible for. • Ability to follow and implement policies and procedures of OVRS. This listing of job requirements is not intended to be all inclusive. The Home Coordinator will perform other related duties as assigned by immediate supervisor and/or as required by the program needs of the residents supported. Line of Authority: Will report to/be accountable to the Program Coordinator The following staff will report/be accountable to the Home Coordinator: - Direct Care Support Staff Process for Changing : Changes in this may be made at any time. Revisions will only be made after discussed and approved by the Executive Director. Ohio Valley Residential Services, Inc. [OVRS] reserves the right to change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. Employees of OVRS are employed at will.
    $42.3k yearly 60d+ ago
  • Office Manager

    Savatree 4.0company rating

    Dayton, OH

    What a day is like: As an Office Manager, your focus will be to lead, train, and support the sales and service team in the office. You and your team will respond promptly and professionally to client inquiries, as well as assist the sales force with marketing calls. In this position you oversee all aspects of daily office operations including invoicing, scheduling, data entry, as well as order and maintain all internal office equipment and supplies. You will support your specialists in the field by tracking and reporting on performance, while also supporting the corporate Human Resources team by completing all necessary employee paperwork during employment. What kind of person we're looking for: The desire to grow yourself, your team and your business 2 -5 years managing an office and staff Experience working with a sales team helpful but not required Associates degree or higher preferred Ability to work efficiently and effectively with little supervision Excellent organizational, verbal, and written communications skills Data entry and Microsoft Office proficiency Ability to work in fast-paced, high-volume environment An attitude to lead and support continuous improvement Must be authorized to lawfully work in the U.S. Why you might love working here: We have lots of training and developments opportunities and will support your continuing education in the industry You'll work alongside some of the best trained and equipped teams in the industry, with an emphasis on quality and safety We're collaborative, so you'll have the ability to connect and collaborate with people in your specialty field We offer a competitive salary and benefits, including matched 401(K), health care benefits, a flexible spending plan, paid time off and more You want to work in a company striving to ensure all employees are engaged Physical demands of this role: These physical demands described must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is subject to frequently lift and/or move up to fifty (50) pounds. SavATree's mission is to take our passion for nature and keep this country's outdoors beautiful and flourishing. Through our comprehensive lawn and tree care, we work hard to make sure our customers have attractive, healthy and cared-for green spaces to enjoy. Over the last thirty years, we have opened new offices across the country, and we are looking for people who want to grow with us. We want everyone to be able to identify and achieve their own version of success, which means giving each team member the room and opportunity to grow. To ensure that everyone has the best chance to succeed, we invest heavily in training and continuing education. We make it easy for you to reach out and get the help you need, even when it's from the other side of the country. This means actively fostering a collaborative culture where we come together to learn from each other and help each other succeed. We pride ourselves on creating an environment where each employee has the resources and opportunities to advance his or her career and become a go-to subject matter expert. That's why we often say that when you work here, you thrive here. SavATree is an equal opportunity employer and a Drug Free Workplace This position pays $52,000 - $57,000 annually PLUS $2500 sign-on bonus depending on experience, in addition to full benefits including health, vision, dental, and 401k with a match.
    $52k-57k yearly 60d+ ago
  • Office Manager- School of Arts, Sciences and Education

    Hocking College 3.7company rating

    Ohio

    Office Manager- School of Arts, Sciences and Education Salary: $45,000.00-$50,000.00 I. The Office Manager provides office management and administrative support to the Dean. The coordinator assists with coordinating departmental initiatives, maintaining accreditation standards and manages the admissions application process for designated selective admissions programs. The Office Manager will work with sensitive information, which will require a very high level of professionalism and confidentiality including, but not limited to, student records (FERPA). Independent judgment is required to plan, prioritize, and organize a highly diversified workload. I. Duties and Responsibilities Greet all students, staff, and visitors to the School, and direct all inquiries in person, by phone, or electronically to the appropriate destination. Monitor ongoing status of projects, program reviews, accreditation reports, book orders, student files and records, and advising rosters. Prepare purchase orders, requisitions and place orders for supplies and equipment. Maintain proper phone coverage for the department; take messages, monitor front desk phones, and see that all messages are returned promptly. Work as a Designated School Official to assist our international student population. Utilize appropriate resources (e.g. Microsoft Office, Access, Excel, Word, PowerPoint and Google Docs etc.) to develop reports, maintain records, draft and edit letters, memos, and agendas. Maintain academic advisor rosters Compile data for departmental efforts as needed. Maintain supply and equipment inventory for the School. Assist with registering students. Prepare, maintain, and manage accurate files and follow-up of purchase orders and requisitions. Attend Advisory Board meetings as needed to take minutes. Document and record Associate of Individualized Studies and Associate of Technical Studies applications. Perform other tasks and projects as assigned. I. Qualifications - Education, Experience, and Skills Associates required, Bachelor preferred. (Communication, office management, business, or related field). Critical to this position is enthusiasm, dependability, and responsiveness Excellent attention to detail, initiative, and follow-through in order to achieve goals The ability to anticipate needs and proactively address them, to learn quickly, and to reliably complete work in a timely manner to high standards in a fast-paced environment Ability to continuously prioritize work, set and achieve effective goals, and meet deadlines Ability to handle high volume workloads and juggle priorities and deadlines Willingness to seek out guidance or information needed to perform duties Strong computer skills - MS Office including Word, Excel, PowerPoint, Google Docs and willingness to learn new computer skills as needed Demonstrate excellent communication, interpersonal and public relation skills Maintain a neat, well organized work space which projects a high level of professionalism for interactions with all students and visitors to the Arts, Business, & Sciences office. Excellent organizational, prioritization and problem solving skills, along with the ability to take initiative and make decisions Ability to work independently and within a team environment Demonstrated capacity to perform complex administrative duties. Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).
    $45k-50k yearly 43d ago
  • Warehouse Support Manager

    K&M Tire 3.7company rating

    Delphos, OH

    Full-time Description The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse Managers. Job Duties and Responsibilities Live and uphold our Mission, Vision and Values. Assist the Director of Operations where necessary. Assist with training of W/H manager, W/H employees and drivers. Fill in as W/H manager as needed. Responsible for managing and resolving workplace conflict by using the company values as a guide. Assist in preparing and getting warehouses ready for implementation of W/H management software. Provide training on warehouse management software. Analyze and document areas for improvement during warehouse visits. Provide leadership and direction to other Operations team members. Visit and work with locations on special projects. Help out where needed to help reach the goals of K&M Tire. Requirements Job Requirements Ability to express ideas clearly both in written and oral communications. Must possess a friendly and helpful attitude. Must possess strong organizational skills. Ability to work in a multi-tasking, professional environment. Must pay close attention to details. Ability to lift up to 75-100 lbs. continuously. Must have a valid driver's license. Must be at least 21. May need to stay at one location for several weeks or even several months at a time. Must have the ability to adapt to change. Must have the ability to organize a team and mobilize them to achieve a common strategy. Must be DOT certified and insurable to drive company vehicles. Minimum Qualifications High School Diploma or equivalent 2 years K&M Operations experience preferred but not required Prior leadership/management experience preferred but not required Salary: $50,000-55,000 per year
    $50k-55k yearly 60d+ ago

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