How to hire a customer engagement manager

How to hire a customer engagement manager, step by step

Here's a step-by-step customer engagement manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer engagement manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer engagement manager
• Step 8: Go through the hiring process checklist

What does a customer engagement manager do?

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1. Identify your hiring needs

   First, determine the employments status of the customer engagement manager you need to hire. Certain customer engagement manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer engagement manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer engagement managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents customer engagement manager salaries for various positions.

   Type of Customer Engagement Manager	Description	Hourly rate
   Customer Engagement Manager		$37-82
   Project Coordinator	Project coordinators act as the liaising body between different departments involved in a specific project. They are members of the group assigned to work together for special projects or undertakings that will benefit the organization... Show more	$15-36
   Client Service Supervisor	A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction... Show more	$16-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • PET
   • Direct Reports
   • Project Management
   • Customer Satisfaction
   • Digital Marketing
   • Cloud
   • Business Objectives
   • Customer Feedback
   • Digital Transformation
   • Pre Sales
   • Customer Accounts
   • Business Development
   • Marketing Campaigns
   • Client Relationships

   Check all skills

   Responsibilities:

   • Advise clients on the most effective approach to achieve the highest ROI base on their goals.
   • Lead all aspects of program including technology integration, communications, training, compliance, and vendor SLA development.
   • Project manage numerous data center migration engagements for migrating clients from internal infrastructure to manage hosting solutions.
   • Provide delivery oversight of strategic accounts, programs and projects while managing divisional portfolio through monitoring of profitability and performance.
   • Interface with key stakeholders to forecast and produce strategic logistics plans to shorten the delivery/shipping cycle.
   • Use advance analytics, CRM data and business/marketing intelligence to increase response rates that demonstrate compelling ROI.

   More customer engagement manager duties

3. Make a budget

   Including a salary range in your customer engagement manager job description is a great way to entice the best and brightest candidates. A customer engagement manager salary can vary based on several factors:

   • Location. For example, customer engagement managers' average salary in utah is 40% less than in district of columbia.
   • Seniority. Entry-level customer engagement managers earn 55% less than senior-level customer engagement managers.
   • Certifications. A customer engagement manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer engagement manager's salary.

   Average customer engagement manager salary

   $115,367yearly

   $55.46 hourly rate

   ---

   Entry-level customer engagement manager salary

   $77,000 yearly salary

   Updated December 15, 2025

   Average customer engagement manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$137,543	$66
   2	Illinois	$137,039	$66
   3	New York	$130,211	$63
   4	California	$126,808	$61
   5	Massachusetts	$123,584	$59
   6	Michigan	$120,244	$58
   7	New Jersey	$117,857	$57
   8	Wisconsin	$117,344	$56
   9	Minnesota	$117,104	$56
   10	Washington	$116,001	$56
   11	New Hampshire	$114,548	$55
   12	South Dakota	$113,953	$55
   13	Pennsylvania	$112,485	$54
   14	Nevada	$110,336	$53
   15	North Carolina	$108,781	$52
   16	Virginia	$108,028	$52
   17	South Carolina	$107,987	$52
   18	Georgia	$106,214	$51
   19	Florida	$104,343	$50
   20	Connecticut	$103,192	$50

   Average customer engagement manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Accenture	$153,293	$73.70	455
   2	PayPal	$152,491	$73.31
   3	Avid	$145,278	$69.85
   4	Deloitte	$142,373	$68.45	42
   5	Google	$141,556	$68.06	11
   6	SAP	$140,923	$67.75	7
   7	Sanofi US	$137,257	$65.99
   8	Cornerstone	$135,428	$65.11
   9	Yahoo	$135,145	$64.97
   10	Citi	$133,430	$64.15	1
   11	Regeneron	$133,396	$64.13
   12	Amazon	$133,196	$64.04	139
   13	Marin Software	$129,684	$62.35
   14	Dotdash	$128,947	$61.99
   15	Mastercard	$128,885	$61.96	3
   16	OpenTable	$128,275	$61.67
   17	Autodesk	$126,891	$61.01	3
   18	Survios	$126,432	$60.78
   19	AMETEK	$122,492	$58.89
   20	HP	$122,326	$58.81	1

4. Writing a customer engagement manager job description

   A customer engagement manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a customer engagement manager job description:

   Customer engagement manager job description example

   • Gain experience in a different business unit-from the store to the salon or the Pets Hotel
   • Develop your leadership skills as an Assistant Manager or Store Manager
   • Tackle the challenge of a new store opening
   • Transfer to any one of our 1600 stores nationwide

   THE WARM AND FUZZIES:

   We've highlighted job responsibilities as best as we could above-but the best parts of working at PetSmart can't be fully described in the job description.

   • It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!
   • It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!
   • It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!
   • It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
   • It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.
   • It's the little things we do that add up to really big things that pets need.

   Working at PetSmart is not a job, it's a community of those who work together for the love of pets.

   Apply now to experience a career that loves you back.

   We look forward to seeing your application to join our Department Management team!

   This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

   PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

   The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles, San Francisco, and Waterloo Fair Chance Initiative for Hiring. Applicants must be the age of 18 or over, unless located in Montana or where otherwise required by local or state law.

   
   
   

   Copy this example

   

5. Post your job

   To find customer engagement managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any customer engagement managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level customer engagement managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your customer engagement manager job on Zippia to find and recruit customer engagement manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit customer engagement managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer engagement manager

   Once you've selected the best customer engagement manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a customer engagement manager?