Customer engagement manager job description

• Gain experience in a different business unit-from the store to the salon or the Pets Hotel
• Develop your leadership skills as an Assistant Manager or Store Manager
• Tackle the challenge of a new store opening
• Transfer to any one of our 1600 stores nationwide

THE WARM AND FUZZIES:

We've highlighted job responsibilities as best as we could above-but the best parts of working at PetSmart can't be fully described in the job description.

• It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!
• It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!
• It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!
• It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
• It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.
• It's the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it's a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Department Management team!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles, San Francisco, and Waterloo Fair Chance Initiative for Hiring. Applicants must be the age of 18 or over, unless located in Montana or where otherwise required by local or state law.

Minimum qualifications:

+ Bachelor's degree in Business, a related technical field (e.g., Computer Science or Engineering), or equivalent practical experience.

+ 7 years of experience in an engineering field or equivalent work experience in client service or management consulting.

+ Experience in planning, building, supporting, or migrating public cloud workloads in the enterprise space.

Preferred qualifications:

+ 10 years of experience in client service and management consulting, a related engineering field, or equivalent practical experience.

+ Experience with program management, enterprise technology implementation, strategy development, and customer advocacy.

+ Experience with core system administration tools, basic networking protocols, and Cloud security and compliance.

+ Excellent verbal and written communication skills, with an ability to communicate effectively with C-level executives and a diverse array of stakeholders.

+ Excellent presentation, cross-functional project management, and stakeholder management skills.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Cloud Customer Onboarding Manager, you will be part of a team responsible for the execution of our process to onboard customers into Google Cloud. You will help define the steps required to guide customers through the onboarding process and will be a part of a Global team executing on this effort. You will work closely with our Cloud Sales teams to ensure successful onboarding. You will work cross-functionally with Customer Success, Professional Services Organization (PSO), Partnerships, Sales, and other organizations to ensure a unified customer onboarding experience.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

+ Engage with sales teams and customers to define technical requirements for onboarding and workload migration. Qualify and scope onboarding engagements for Google Cloud onboarding programs.

+ Provide technical guidance to customers during the onboarding process, including core services related to billing, organizational node, cloud identity, and basic connectivity.

+ Leverage product telemetry to determine where customers are needing assistance with Google Cloud Platform ( GCP) foundation setup.

+ Understand available onboarding programs to effectively triage customer onboarding requests. Ensure a suitable match for the customer's requirements and the assigned onboarding program.

+ Work cross-functionally with Customer Success, PSO, Partnerships, and Product teams to deliver customer onboarding, provide product roadmaps, and promote feature improvements related to the onboarding process.

**_What Account Management contributes to Cardinal Health_**

Account Management is responsible for cultivating and maintaining on\-going customer relationships with an assigned set of customers\. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity\. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships\.

**_Qualifications_**

+ Bachelors degree or equivalent work experience preferred
+ 2\-6 years experience preferred
+ Previous leadership experience highly preferred
+ A Covid\-19 vaccination is required in order to be employed in this position\. This includes either:
+ 2 doses of the Moderna or Pfizer vaccine
+ 1 dose of the Johnson & Johnson vaccine
+ 1 booster dose of the vaccine \(Johnson & Johnson, Moderna, or Pfizer\)
+ Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements

_Accountabilities_

+ Strong team leader, with ability to be effective in a performance\-oriented culture

+ Team Management with accountability for all internal and external customers relationships in their region
+ Excellent interpersonal skills with the ability to influence decisions and processes
+ Proven track record of ability to coach, provide feedback, and develop the team
+ Advanced organizational, project execution, analysis, and multi\-tasking skills
+ Excellent business acumen, reasoning, critical thinking skills and ability to navigate ambiguity
+ Advanced experience with root cause problem solving
+ Advanced data and analytics skills utilized to track and sustain continuous improvement for initiatives and routine business needs
+ Demonstrate comprehensive knowledge of Cardinal Health and client industry \(ex\. competition, terminology, technology, reimbursement, and govt\. regulation, etc\.\) that contribute to discussions regarding optimal service offering, business plans, etc\.
+ Present Key Performance Indicators and Scoreboards to internal stakeholders\.
+ Develop and implement programs designed to address profitability, safety, and business continuity objectives
+ Facilitate communication between team and various Cardinal Health departments to enhance Customer Experience and drive significant performance improvement including inventory/sourcing, supply chain quality, pricing management and customer service\.

_What is expected of you and others at this level_

+ **May require up to 25% travel\.**
+ Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
+ Participates in the development of policies and procedures to achieve specific goals
+ Recommends new practices, processes, metrics, or models
+ Works on or may lead complex projects of large scope
+ Projects may have significant and long\-term impact
+ Provides solutions which may set precedent
+ Completes work Independently and determines method for completion of new projects
+ Development of and adherence to Leader Standard Work
+ Acts as a mentor to less experienced colleagues

_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background\. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day\. Cardinal Health is an Equal Opportunity/Affirmative Action employer\. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law\._

_To read and review this privacy notice click_ here \(https://www\.cardinalhealth\.com/content/dam/corp/email/documents/corp/cardinal\-health\-online\-application\-privacy\-policy\.pdf\)

Cardinal Health is an Equal Opportunity/Affirmative Action employer\. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status\.