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Job outlook for customer engagement managers in the United States
Are customer engagement manager jobs in demand?
Customer engagement manager job and salary trends over time
Customer engagement manager jobs over time
Customer engagement manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 331 | 0.00% |
| 2020 | 327 | 0.00% |
| 2019 | 341 | 0.00% |
| 2018 | 339 | 0.00% |
| 2017 | 334 | 0.00% |
Average customer engagement manager salary over time
Customer engagement manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $115,367 | $55.46 | +3.2% |
| 2024 | $111,755 | $53.73 | +1.5% |
| 2023 | $110,156 | $52.96 | +1.4% |
| 2022 | $108,676 | $52.25 | +1.3% |
| 2021 | $107,255 | $51.56 | +3.2% |
Customer engagement manager jobs by state
Most common states for customer engagement managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 266 | 38% |
| 2 | North Dakota | 755,393 | 95 | 13% |
| 3 | Rhode Island | 1,059,639 | 125 | 12% |
| 4 | Vermont | 623,657 | 75 | 12% |
| 5 | Virginia | 8,470,020 | 816 | 10% |
| 6 | Massachusetts | 6,859,819 | 654 | 10% |
| 7 | Oregon | 4,142,776 | 397 | 10% |
| 8 | Utah | 3,101,833 | 323 | 10% |
| 9 | New Hampshire | 1,342,795 | 130 | 10% |
| 10 | Delaware | 961,939 | 98 | 10% |
| 11 | Illinois | 12,802,023 | 1,048 | 8% |
| 12 | Georgia | 10,429,379 | 789 | 8% |
| 13 | Washington | 7,405,743 | 571 | 8% |
| 14 | Maryland | 6,052,177 | 479 | 8% |
| 15 | Minnesota | 5,576,606 | 446 | 8% |
| 16 | Montana | 1,050,493 | 82 | 8% |
| 17 | Pennsylvania | 12,805,537 | 846 | 7% |
| 18 | North Carolina | 10,273,419 | 737 | 7% |
| 19 | New Jersey | 9,005,644 | 642 | 7% |
| 20 | Colorado | 5,607,154 | 374 | 7% |
Most common cities for customer engagement managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | San Luis Obispo | 2 | 4% | $122,934 |
| 2 | Alabaster | 1 | 3% | $101,402 |
| 3 | Newark | 5 | 2% | $118,061 |
| 4 | Melbourne | 2 | 2% | $102,360 |
| 5 | Alexandria | 1 | 2% | $94,877 |
| 6 | Aliso Viejo | 1 | 2% | $118,113 |
| 7 | Alpharetta | 1 | 2% | $106,686 |
| 8 | Altamonte Springs | 1 | 2% | $102,949 |
| 9 | Anderson | 1 | 2% | $103,422 |
| 10 | Ankeny | 1 | 2% | $100,734 |
| 11 | Albany | 1 | 1% | $102,690 |
| 12 | Alhambra | 1 | 1% | $118,800 |
| 13 | Ann Arbor | 1 | 1% | $119,891 |
| 14 | Chicago | 2 | 0% | $137,039 |
| 15 | Indianapolis | 2 | 0% | $102,437 |
| 16 | Phoenix | 2 | 0% | $110,006 |
| 17 | Anchorage | 1 | 0% | $110,697 |
Customer Engagement Manager job outlook: Expert opinions
Our panel of customer engagement manager experts
California Polytechnic State University-San Luis Obispo
What general advice would you give to a Customer Engagement Manager?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.
What Customer Engagement Manager skills would you recommend for someone trying to advance their career?
Yeqiang Lin Ph.D.: In the next 3-5 years, skills in artificial intelligence, user experience design, and sustainable practice will become increasingly important in the experience industry. Proficiency in technology that enhances virtual and augmented realities will also be valuable, given the growing trend towards digital integration in creating immersive experiences.
What will help Customer Engagement Managers increase their earning potential?
Yeqiang Lin Ph.D.: To maximize salary potential early in your career, focus on gaining diverse experiences and specialized skills that are in high demand, such as digital marketing, data analytics, and experience design. Pursuing certifications in experience design and management and attending industry networking events can also elevate your visibility and desirability to potential employers.