Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a customer engagement specialist and how to become one
A customer engagement specialist builds and maintains relationships with customers. They work to create positive experiences for customers, through channels such as social media, email, chat, and phone. They are responsible for managing customer interactions, providing solutions to customer issues, and ensuring that customers are satisfied with the company's products or services. A customer engagement specialist also uses data and analytics to improve the customer experience, identify trends, and develop strategies to increase customer retention.
What general advice would you give to a customer engagement specialist?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $41,014
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.63%
Asian 6.09%
Black or African American 10.74%
Hispanic or Latino 18.37%
Unknown 5.00%
White 59.18%
Genderfemale 67.28%
male 32.72%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a customer engagement specialist?
Pros
Opportunities for career growth and advancement
Chance to build strong relationships with customers
Potential for flexible work arrangements, such as remote work
Access to training and development programs
Opportunity to develop problem-solving and communication skills
Cons
Dealing with difficult or irate customers can be stressful
Need to stay up-to-date on company products and services, which can be time-consuming
Limited ability to make decisions without approval from higher-ups
May need to handle a large volume of customer inquiries, which can be overwhelming
Dealing with technical issues can be challenging and require specialized knowledge
Customer engagement specialist career paths
Key steps to become a customer engagement specialist
Explore customer engagement specialist education requirements
Start to develop specific customer engagement specialist skills
Skills Percentages Brand Awareness 55.30% Wine 7.59% Customer Service 5.09% Customer Satisfaction 4.90% Customer Accounts 2.70% Complete relevant customer engagement specialist training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer engagement specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer engagement specialist based on U.S. Bureau of Labor Statistics data and data from real customer engagement specialist resumes.Research customer engagement specialist duties and responsibilities
- Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
- Maintain strict patient and physician confidentiality through HIPAA.
- Ensure consistent verification of all demographic, and HIPAA.
- Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Prepare your customer engagement specialist resume
When your background is strong enough, you can start writing your customer engagement specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer engagement specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer engagement specialist resume templates
Build a professional customer engagement specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer engagement specialist resume.
Apply for customer engagement specialist jobs
Now it's time to start searching for a customer engagement specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer engagement specialist job
Are you a customer engagement specialist?
Share your story for a free salary report.
Average customer engagement specialist salary
The average customer engagement specialist salary in the United States is $41,014 per year or $20 per hour. Customer engagement specialist salaries range between $25,000 and $64,000 per year.
What am I worth?
How do customer engagement specialists rate their job?
Customer engagement specialist reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
The people and helping them solve their problems, also being first to help the customers.
not being able to communicate with a customer
Updated January 8, 2025
