Find The Best Customer Engagement Specialist Jobs For You

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Average Salary
$44,127
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
132,841
Job Openings

Customer Engagement Specialist Careers

Customer engagement specialists encourage customers to use their product or service. They engage with customers in person, over the phone, or online to build professional relationships by investigating their issues and developing appropriate solutions. Customer engagement specialists earn an average salary of $40,000 annually or $19 per hour.

The job of a customer engagement specialist involves making inquiries, addressing concerns, and resolving any issues promptly. They use online systems to track and resolve customer issues and provide daily predictions about the sales organization to executive management. A good customer service specialist has an exceptional computer, communication, and listening skills.

Customer engagement specialists typically hold a bachelor's degree in a relevant concentration. They usually also have experience in marketing or customer management. Part of their role might involve the memorization of product information for customer discussion, making abilities in this area crucial.

There is more than meets the eye when it comes to being a customer engagement specialist. For example, did you know that they make an average of $21.21 an hour? That's $44,127 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Engagement Specialist Do

There are certain skills that many customer engagement specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer engagement specialist, we found that a lot of resumes listed 39.1% of customer engagement specialists included email, while 38.5% of resumes included internet, and 3.8% of resumes included sales goals. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer engagement specialist job title. But what industry to start with? Most customer engagement specialists actually find jobs in the technology and retail industries.

How To Become a Customer Engagement Specialist

If you're interested in becoming a customer engagement specialist, one of the first things to consider is how much education you need. We've determined that 34.9% of customer engagement specialists have a bachelor's degree. In terms of higher education levels, we found that 4.6% of customer engagement specialists have master's degrees. Even though some customer engagement specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer engagement specialist. When we researched the most common majors for a customer engagement specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer engagement specialist resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer engagement specialist. In fact, many customer engagement specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer engagement specialists also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$44,127
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
132,841
Job Openings

Customer Engagement Specialist Career Paths

Top Careers Before Customer Engagement Specialist

Cashier
18.0 %

Top Careers After Customer Engagement Specialist

Cashier
13.8 %

Customer Engagement Specialist Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Engagement Specialist

Customer Engagement Specialists in America make an average salary of $44,127 per year or $21 per hour. The top 10 percent makes over $77,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$44,127
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Best Paying Cities

City
ascdesc
Average Salarydesc
Sunnyvale, CA
Salary Range51k - 96k$71k$70,771
New York, NY
Salary Range42k - 82k$60k$59,519
Boston, MA
Salary Range41k - 82k$59k$58,682
Washington, DC
Salary Range41k - 80k$58k$57,880
Las Vegas, NV
Salary Range34k - 63k$47k$46,555
Madison, WI
Salary Range32k - 64k$46k$45,868
$23k
$96k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Member Engagement Specialist
Member Engagement Specialist
YMCA of Central Stark County
YMCA of Central Stark County
06/29/2021
06/29/2021
$19,72206/29/2021
$19,722
Volunteer Engagement & Gifts-In-Kind Specialist
Volunteer Engagement & Gifts-In-Kind Specialist
Valley of The Sun United Way
Valley of The Sun United Way
06/29/2021
06/29/2021
$33,39206/29/2021
$33,392
Diversity Engagement Specialist
Diversity Engagement Specialist
Binghamton University
Binghamton University
06/19/2021
06/19/2021
$51,00006/19/2021
$51,000
Engagement Specialist
Engagement Specialist
Institute for Nonprofit News
Institute for Nonprofit News
06/19/2021
06/19/2021
$45,00006/19/2021
$45,000
Dcyf Caregiver Engagement Specialist (Sss3)-Spokane Central
Dcyf Caregiver Engagement Specialist (Sss3)-Spokane Central
Washington State
Washington State
06/18/2021
06/18/2021
$54,10806/18/2021
$54,108
See More Recent Salaries

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Customer Engagement Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Engagement Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Engagement Specialist Resume

At Zippia, we went through countless Customer Engagement Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Customer Engagement Specialist Demographics

Gender

female

65.2 %

male

31.0 %

unknown

3.8 %

Ethnicity

White

63.2 %

Hispanic or Latino

17.3 %

Black or African American

10.3 %

Foreign Languages Spoken

Spanish

64.8 %

French

9.3 %

Portuguese

3.7 %
See More Demographics

Customer Engagement Specialist Education

Majors

Business
23.8 %

Degrees

Bachelors

34.9 %

Certificate

19.9 %

High School Diploma

19.7 %
See More Education Info

Online Courses For Customer Engagement Specialist That You May Like

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Brilliant Customer Service: How to Impress your Customers!
udemy
4.5
(8,379)

Enhance your customer support and truly differentiate yourself from your competition!...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

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Top Skills For a Customer Engagement Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 39.1% of customer engagement specialists listed email on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Engagement Specialist

Some places are better than others when it comes to starting a career as a customer engagement specialist. The best states for people in this position are Connecticut, California, Washington, and New York. Customer engagement specialists make the most in Connecticut with an average salary of $69,969. Whereas in California and Washington, they would average $61,994 and $59,513, respectively. While customer engagement specialists would only make an average of $59,266 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Engagement Specialist Jobs:
985
Highest 10% Earn:
$95,000
Location Quotient:
2.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Customer Engagement Specialist Jobs:
1,142
Highest 10% Earn:
$128,000
Location Quotient:
0.94
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Customer Engagement Specialist Jobs:
679
Highest 10% Earn:
$105,000
Location Quotient:
1.06
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Engagement Specialist Employers

1. StarTek
3.7
Avg. Salary: 
$25,906
Customer Engagement Specialists Hired: 
401+
2. Dick's Sporting Goods
4.4
Avg. Salary: 
$27,049
Customer Engagement Specialists Hired: 
277+
3. Accent Furniture
3.6
Avg. Salary: 
$29,491
Customer Engagement Specialists Hired: 
114+
4. Constant Contact
4.7
Avg. Salary: 
$30,472
Customer Engagement Specialists Hired: 
84+
5. Tivity Health
4.2
Avg. Salary: 
$30,478
Customer Engagement Specialists Hired: 
81+
6. Electrolux
4.8
Avg. Salary: 
$73,321
Customer Engagement Specialists Hired: 
51+

Customer Engagement Specialist Videos

Updated October 2, 2020