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Become A Customer Engagement Specialist

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Working As A Customer Engagement Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $68,000

    Average Salary

What Does A Customer Engagement Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Engagement Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Engagement Specialist Jobs

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Customer Engagement Specialist Career Paths

Customer Engagement Specialist
Home Health Aid Specialist Account Manager
Business Development Manager
9 Yearsyrs
Aide Service Representative Branch Manager
Business Development Officer
7 Yearsyrs
Sales Agent Account Executive Sales Manager
Business Owner
6 Yearsyrs
Teller Banker Cage Supervisor
Cage Manager
5 Yearsyrs
Sales Agent Sales Manager Property Manager
Communications Manager
6 Yearsyrs
Member Service Representative Office Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Senior Specialist Management Consultant Engagement Manager
Engagement Director
10 Yearsyrs
Retention Specialist Customer Support Specialist Customer Support Manager
Escalations Manager
6 Yearsyrs
Aide Program Coordinator Human Resources Coordinator
Human Resources Lead
8 Yearsyrs
Support Specialist Project Manager Owner
Owner/Manager
6 Yearsyrs
Service Representative Office Administrator Paralegal
Paralegal/Office Manager
5 Yearsyrs
Service Representative Project Manager Information Technology Project Manager
Program/Project Manager
10 Yearsyrs
Member Service Representative Service Representative Account Executive
Relationship Manager
6 Yearsyrs
Senior Specialist Service Manager Food Service Director
Resource Manager
6 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
6 Yearsyrs
Security Officer Dispatcher Operations Manager
Site Manager
7 Yearsyrs
Support Specialist Support Supervisor
Support Manager
5 Yearsyrs
Security Officer Account Manager Account Executive
Territory Manager
7 Yearsyrs
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Do you work as a Customer Engagement Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Customer Agent 2.0 years
Customer Associate 1.8 years
Top Careers Before Customer Engagement Specialist
Cashier 16.7%
Internship 4.3%
Waitress 3.9%
Teller 3.8%
Server 3.5%
Manager 2.7%
Volunteer 2.6%
Supervisor 2.3%
Top Careers After Customer Engagement Specialist
Cashier 14.0%
Server 4.3%
Internship 4.2%
Teller 3.8%
Specialist 2.8%
Associate 2.6%
Manager 2.4%
Supervisor 2.2%

Do you work as a Customer Engagement Specialist?

Customer Engagement Specialist Demographics

Gender

Female

67.9%

Male

30.7%

Unknown

1.4%
Ethnicity

White

64.4%

Hispanic or Latino

15.3%

Black or African American

11.0%

Asian

6.1%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

68.5%

French

9.6%

Portuguese

4.1%

Mandarin

4.1%

Russian

2.7%

Tagalog

2.7%

Cantonese

2.7%

German

1.4%

Korean

1.4%

Arabic

1.4%

Italian

1.4%
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Customer Engagement Specialist Education

Schools

Mineral Area College

21.0%

University of Phoenix

12.6%

National Park College

9.3%

Community College of Rhode Island

7.5%

Liberty University

6.1%

University of Central Arkansas

4.2%

Strayer University

3.7%

Grambling State University

3.3%

University of Louisiana at Monroe

3.3%

University of Central Missouri

2.8%

Valencia College

2.8%

Ashford University

2.8%

San Antonio College

2.8%

Indiana University Southeast

2.8%

Southeast Missouri State University

2.8%

Capella University

2.8%

University of Arkansas at Pine Bluff

2.3%

Michigan State University

2.3%

Middle Tennessee State University

2.3%

University of Arkansas at Monticello

2.3%
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Majors

Business

23.3%

Psychology

7.4%

Nursing

6.9%

Criminal Justice

6.4%

Communication

5.8%

General Studies

5.6%

Medical Assisting Services

5.0%

Health Care Administration

4.7%

Accounting

4.7%

Marketing

3.7%

Social Work

3.5%

Education

3.4%

Kinesiology

2.7%

Management

2.7%

Computer Science

2.4%

Liberal Arts

2.4%

Graphic Design

2.4%

Computer Information Systems

2.4%

Biology

2.3%

Human Resources Management

2.1%
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Degrees

Bachelors

35.2%

Other

33.1%

Associate

13.7%

Masters

10.5%

Certificate

4.8%

Diploma

1.1%

License

0.8%

Doctorate

0.7%
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Job type you want
Full Time
Part Time
Internship
Temporary

AVERAGE SALARY FOR A Customer Engagement Specialist

Average Yearly Salary
$68,000
View Detailed Salary Report
$41,000
Min 10%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$113,000
Max 90%
Best Paying Company
Pitney Bowes
Highest Paying City
Chico, CA
Highest Paying State
North Dakota
Avg Experience Level
1.2 years
How much does a Customer Engagement Specialist make at top companies?
The national average salary for a Customer Engagement Specialist in the United States is $68,829 per year or $33 per hour. Those in the bottom 10 percent make under $41,000 a year, and the top 10 percent make over $113,000.

How Would You Rate The Salary Of a Customer Engagement Specialist?

Have you worked as a Customer Engagement Specialist? Help other job seekers by rating your experience as a Customer Engagement Specialist.

Top Skills for A Customer Engagement Specialist

  1. Customer Service
  2. Phone Calls
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Managed a high-volume of inbound/outbound customer service and collection calls and 2 yrs receptionist experience
  • Answered telephone calls from potential customers who have been solicited through advertisements.
  • Handle customer inquiries by effective means of communication and offer efficient technical support.
  • Call various Health Care Members to make schedules for Visiting Registered Nurse to perform home visit.
  • Developed and implemented email marketing strategies to improve perception of value delivered at each customer communication touch point.

How Would You Rate Working As a Customer Engagement Specialist?

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Average Salary:

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Top 10 Best States for Customer Engagement Specialists

  1. Rhode Island
  2. Minnesota
  3. New Hampshire
  4. Wisconsin
  5. Massachusetts
  6. Wyoming
  7. Ohio
  8. Connecticut
  9. Delaware
  10. North Dakota
  • (261 jobs)
  • (1,564 jobs)
  • (509 jobs)
  • (1,511 jobs)
  • (1,560 jobs)
  • (171 jobs)
  • (3,269 jobs)
  • (598 jobs)
  • (255 jobs)
  • (175 jobs)

Top Customer Engagement Specialist Employers

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