Customer engagement specialists encourage customers to use their product or service. They engage with customers in person, over the phone, or online to build professional relationships by investigating their issues and developing appropriate solutions. Customer engagement specialists earn an average salary of $40,000 annually or $19 per hour.
The job of a customer engagement specialist involves making inquiries, addressing concerns, and resolving any issues promptly. They use online systems to track and resolve customer issues and provide daily predictions about the sales organization to executive management. A good customer service specialist has an exceptional computer, communication, and listening skills.
Customer engagement specialists typically hold a bachelor's degree in a relevant concentration. They usually also have experience in marketing or customer management. Part of their role might involve the memorization of product information for customer discussion, making abilities in this area crucial.
There is more than meets the eye when it comes to being a customer engagement specialist. For example, did you know that they make an average of $21.21 an hour? That's $44,127 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer engagement specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer engagement specialist, we found that a lot of resumes listed 39.1% of customer engagement specialists included email, while 38.5% of resumes included internet, and 3.8% of resumes included sales goals. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer engagement specialist job title. But what industry to start with? Most customer engagement specialists actually find jobs in the technology and retail industries.
If you're interested in becoming a customer engagement specialist, one of the first things to consider is how much education you need. We've determined that 34.9% of customer engagement specialists have a bachelor's degree. In terms of higher education levels, we found that 4.6% of customer engagement specialists have master's degrees. Even though some customer engagement specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer engagement specialist. When we researched the most common majors for a customer engagement specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer engagement specialist resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer engagement specialist. In fact, many customer engagement specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer engagement specialists also have previous career experience in roles such as cashier or sales associate.