Customer engagement specialist demographics and statistics in the US
Customer engagement specialist demographics research summary. Zippia estimates customer engagement specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer engagement specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer engagement specialists after extensive research and analysis:
- There are over 221,080 customer engagement specialists currently employed in the United States.
- 67.3% of all customer engagement specialists are women, while 32.7% are men.
- The average customer engagement specialist age is 40 years old.
- The most common ethnicity of customer engagement specialists is White (59.2%), followed by Hispanic or Latino (18.4%), Black or African American (10.7%) and Asian (6.1%).
- Customer engagement specialists are most in-demand in New York, NY.
- The health care industry is the highest-paying for customer engagement specialists.
- 7% of all customer engagement specialists are LGBT.
On this page
Customer engagement specialist demographics by:
Customer engagement specialist gender statistics
67.3% of customer engagement specialists are women and 32.7% of customer engagement specialists are men.
- Female, 67.3%
- Male, 32.7%
Customer engagement specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.3% |
| Male | 32.7% |
Customer engagement specialist gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$44,967
Female income
$42,230
Customer engagement specialist gender ratio over time
This data breaks down the percentage of men and women in customer engagement specialist positions over time. Currently, 67.3% of customer engagement specialists are female.
Customer engagement specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 31.03% | 68.97% |
| 2011 | 30.88% | 69.12% |
| 2012 | 32.38% | 67.62% |
| 2013 | 32.82% | 67.18% |
| 2014 | 33.33% | 66.67% |
| 2015 | 33.21% | 66.79% |
| 2016 | 33.78% | 66.22% |
| 2017 | 34.21% | 65.79% |
| 2018 | 32.90% | 67.10% |
| 2019 | 32.47% | 67.53% |
| 2020 | 33.11% | 66.89% |
| 2021 | 32.72% | 67.28% |
Customer engagement specialist related jobs gender ratio
We compared customer engagement specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Engagement Specialist | 33% | 67% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer engagement specialist demographics by race
The most common ethnicity among customer engagement specialists is White, which makes up 59.2% of all customer engagement specialists. Comparatively, 18.4% of customer engagement specialists are Hispanic or Latino and 10.7% of customer engagement specialists are Black or African American.
- White, 59.2%
- Hispanic or Latino, 18.4%
- Black or African American, 10.7%
- Asian, 6.1%
- Unknown, 5.0%
- American Indian and Alaska Native, 0.6%
Customer engagement specialist race
| Customer engagement specialist race | Percentages |
|---|---|
| White | 59.2% |
| Hispanic or Latino | 18.4% |
| Black or African American | 10.7% |
| Asian | 6.1% |
| Unknown | 5.0% |
| American Indian and Alaska Native | 0.6% |
Customer engagement specialist race and ethnicity over time
See how customer engagement specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer engagement specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.58% | 11.00% | 5.37% | 14.42% |
| 2011 | 66.30% | 11.29% | 5.51% | 14.29% |
| 2012 | 65.50% | 11.17% | 5.32% | 15.14% |
| 2013 | 65.85% | 11.00% | 5.49% | 14.82% |
| 2014 | 65.22% | 10.94% | 5.80% | 15.00% |
| 2015 | 64.61% | 10.69% | 5.58% | 16.12% |
| 2016 | 63.72% | 11.18% | 5.83% | 16.01% |
| 2017 | 64.64% | 10.60% | 5.79% | 15.84% |
| 2018 | 64.45% | 10.18% | 5.96% | 16.22% |
| 2019 | 64.05% | 10.37% | 5.77% | 16.73% |
| 2020 | 61.49% | 9.77% | 5.92% | 17.34% |
| 2021 | 59.18% | 10.74% | 6.09% | 18.37% |
Customer engagement specialist wage gap by race
According to our data, asian customer engagement specialists have the highest average salary compared to other ethnicities. Black or african american customer engagement specialists have the lowest average salary at $44,132.
| Ethnicity | Salary |
|---|---|
| Unknown | $44,242 |
| White | $45,110 |
| Black or African American | $44,132 |
| Asian | $46,511 |
| Hispanic or Latino | $44,880 |
Average customer engagement specialist age
See how the average age of customer engagement specialists varies based on ethnicity and gender.
Male
Female
Customer engagement specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer engagement specialist age breakdown
The average age of customer engagement specialists is 40+ years years old, representing 49% of the customer engagement specialist population.
Customer engagement specialist age breakdown
| Customer Engagement Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer engagement specialist educational attainment
The most common degree for customer engagement specialists is bachelor's degree, with 42% of customer engagement specialists earning that degree. The second and third most common degree levels are high school diploma degree at 24% and high school diploma degree at 18%.
- Bachelor's, 42%
- High School Diploma, 24%
- Associate, 18%
- Diploma, 6%
- Other Degrees, 10%
Customer engagement specialists by degree level
| Customer engagement specialist degree | Percentages |
|---|---|
| Bachelor's | 42% |
| High School Diploma | 24% |
| Associate | 18% |
| Diploma | 6% |
| Other Degrees | 10% |
Customer engagement specialist jobs you might like
Customer engagement specialist wage gap by degree level
According to the data, customer engagement specialists with a Master's degree earn more than those without, at $54,065 annually. With a Bachelor's degree, customer engagement specialists earn a median annual income of $50,404 compared to $42,834 for customer engagement specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $54,065 |
| High School Diploma or Less | $40,326 |
| Bachelor's Degree | $50,404 |
| Some College/ Associate Degree | $42,834 |
Customer engagement specialist employment statistics
Most customer engagement specialists work for a private in the health care industry.
Company size where customer engagement specialists work
Below, you can see the size of companies where customer engagement specialists work.
Customer engagement specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 10% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 27% |
Customer engagement specialist jobs by company type
Employees with the customer engagement specialist job title have their preferences when it comes to working for a company. For instance, most customer engagement specialists prefer to work at private companies over public companies.
Customer engagement specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 11% |
| Public | 32% |
| Private | 47% |
| Government | 10% |
Customer engagement specialist jobs by industry
The most common industries for customer engagement specialists are health care, professional and education.
Customer engagement specialist industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 16% |
| Fortune 500 | 12% |
| Professional | 10% |
| Education | 8% |
| Government | 7% |
| Non Profits | 7% |
| Finance | 6% |
| Retail | 6% |
| Technology | 6% |
| Media | 4% |
| Internet | 3% |
| Manufacturing | 3% |
| Transportation | 2% |
| Telecommunication | 2% |
| Start-up | 2% |
| Insurance | 2% |
| Hospitality | 1% |
| Utilities | 1% |
| Energy | 1% |
Customer engagement specialist turnover and employment statistics
Customer engagement specialist unemployment rate over time
The unemployment rate for customer engagement specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer engagement specialist unemployment rate by year
| Year | Customer engagement specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer engagement specialist tenure
The average customer engagement specialist stays at their job for 1-2 years, based on the 3,494 customer engagement specialists resumes in Zippia's database.
Customer engagement specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 39% |
| 1-2 years | 30% |
| 3-4 years | 9% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 3% |
Customer engagement specialist LGBT ratio compared to similar jobs
Review the percent of customer engagement specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Trade Clerk | 5.53% | 67,178 |
| Eligibility Worker | 6.73% | 19,954 |
| Customer Engagement Specialist | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Charge Authorizer | 8.99% | 8,729 |
| Bookmobile Driver | 11.16% | 43,043 |
| Employment Assistant | 15.31% | 4,946 |
Similar customer engagement specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Trade Clerk | 5.53% | 67,178 |
| Eligibility Worker | 6.73% | 19,954 |
| Document Scanner | 8.60% | 3,124 |
| Charge Authorizer | 8.99% | 8,729 |
| Bookmobile Driver | 11.16% | 43,043 |
| Employment Assistant | 15.31% | 4,946 |
Foreign languages spoken by customer engagement specialists
The most common foreign language among customer engagement specialists is Spanish at 64.8%. The second-most popular foreign language spoken is French at 9.3% and Portuguese is the third-most popular at 3.7%.
- Spanish, 64.8%
- French, 9.3%
- Portuguese, 3.7%
- Mandarin, 3.7%
- Cantonese, 2.8%
- Other, 15.7%
Customer engagement specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 64.8% |
| French | 9.3% |
| Portuguese | 3.7% |
| Mandarin | 3.7% |
| Cantonese | 2.8% |
| Other | 15.7% |
