Customer engagement specialist job description

• Web design skills

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.

Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking
Engagement Specialist to join our team at our program in Sharon Hill, PA.



Earn $24.54/hour with the selection of the Enhanced Pay Option.



Position Details


Our Engagement Specialist will assess and evaluate new target population adults by locating and linking to the appropriate resources. Prepares and completes all regulatory mandated paperwork and reports, as required. Coordinate and provide access to available drug and alcohol services and providers.



BENEFITS


Merakey offers Medical, Dental, Vision insurance plans, competitive compensation plans, Work/Life balance, flexible schedules, cell phone discount plan, employee referral bonuses, tuition reimbursement and much more!



To fill out an on-line application: www.merakey.org/careers




ABOUT MERAKEY


Merakey is a leading developmental, behavioral health, and education non-profit provider with a fifty-year history. We offer a breadth of integrated services to individuals and communities across the country. Our belief that every individual has the right to achieve growth, dignity, and fulfillment guides all of our decisions. At Merakey, we care about each other and are committed to providing the very best care to those we serve. Merakey strictly follows a zero-tolerance policy for abuse.



Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.
Our ideal candidate will possess the following skills:



A Bachelor's degree in Chemical Dependency, Sociology, Social Welfare, Psychology, Nursing or related field.
One-year direct service experience performing counseling or case management work in a drug and alcohol setting required.
Valid driver's license and own a reliable means of transportation.

Why You'll Choose Us


Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.


Benefits of working with TP include:


Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs


Your Impact


Our Customer Engagement Specialists act as the primary point of contact with consumers and are the key to building relationships through the timely resolution of issues through a variety of channels including phone, email, chat, eCommerce and responding to Social Media posts. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities:
Your Responsibilities


Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.

Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers Accurately document and report on consumer interactions Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot Assist consumers in eCommerce transaction and processing payments Respond to Social Media posts
Qualifications:
What We're Looking for


High School Diploma or equivalent 2+ years' experience in a consumer facing role preferred 18 years of age or older Experience with utilizing multiple tools and emerging technology Google Suite Experience preferred Call center, voice, chat and email communication experience preferred eCommerce experience Typing 25 WPM Be proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Superior analytical and troubleshooting skills Strong technical aptitude for new technologies Ability to work cross functionally within the organization as well as with consumers Professional presence; ability to communicate effectively via phone, email and chat



Being One of Our People


It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer