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Customer engagement specialist skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Sally Hiott B.S. MBA, DBA
Customer engagement specialist example skills
Below we've compiled a list of the most critical customer engagement specialist skills. We ranked the top skills for customer engagement specialists based on the percentage of resumes they appeared on. For example, 55.3% of customer engagement specialist resumes contained brand awareness as a skill. Continue reading to find out what skills a customer engagement specialist needs to be successful in the workplace.

15 customer engagement specialist skills for your resume and career

1. Brand Awareness

Here's how customer engagement specialists use brand awareness:
  • Assisted in regional consumer brand awareness by targeting strategic locations.
  • Communicate brand awareness to consumers.

2. Wine

Here's how customer engagement specialists use wine:
  • Promote special events for Southern Wine & Spirits in New Mexico
  • Conducted wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer engagement specialists use customer service:
  • Facilitate information flow between customer service, account management operations, and quality assurance to guarantee call center objectives were met.
  • Answer inbound calls delivering customer service & support -Verify and update customer account information -Data collection & management -Service invoice payments,

4. Customer Satisfaction

Here's how customer engagement specialists use customer satisfaction:
  • Performed troubleshooting devices ensuring customer satisfaction
  • Work collaboratively with managerial staff and colleagues on planning functions, event coordination, and customer satisfaction.

5. Customer Accounts

Here's how customer engagement specialists use customer accounts:
  • Ensured no fraudulent activity on customer accounts.
  • Answered questions regarding customer accounts, provided technical support in assisting customers with network issues as well as phone issues.

6. Patients

Here's how customer engagement specialists use patients:
  • Communicate with Case Workers/Managers about assisting patients with payments of medications.
  • Assist with delivering filled medications to patients beside before leaving hospital.

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7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer engagement specialists use phone calls:
  • Answered phone calls and educated customers on international rates and if their phone would work outside or the US or not.
  • Greet clients, answering and routing phone calls, collect payments, filing, scheduling, other clerical duties as assigned.

8. Business Objectives

Business Objectives refer to the goals and objectives which a company has set for itself. They could be related to profit, increasing growth of a business, or something else.

Here's how customer engagement specialists use business objectives:
  • Support established program specific goals and business objectives by meeting and exceeding set performance standards.
  • Developed a positive working relationship with employees and management to reach business objectives.

9. PowerPoint

Here's how customer engagement specialists use powerpoint:
  • Created extremely complicated PowerPoint presentation for client demonstration that contained many custom animations.
  • Maintained and created in-deth records for board reports and updated them to be presented in weekly PowerPoint presentations.

10. Good Communication

Here's how customer engagement specialists use good communication:
  • Managed consumer interactions professionally, efficiently and with good communication skills.

11. Employee Engagement

Here's how customer engagement specialists use employee engagement:
  • Selected to multiple employee engagement groups
  • Established a strong culture and employee engagement by aiming and focusing on innovative ways to recognize and show appreciation for employees.

12. Inbound Calls

Here's how customer engagement specialists use inbound calls:
  • Received inbound calls and record demographic information from individuals inquiring about enrollment in medical and dental plans.
  • Take inbound calls & call outbound to clients, sale products, & work multiple programs within the company when necessary.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer engagement specialists use outbound calls:
  • Received/Directed incoming calls and messages, placed outbound calls, verified benefits and compliance and processed provider request as needed.
  • Make outbound calls to members for health needs screening, take members payments, help member choose a physician.

14. Strong Customer Service

Here's how customer engagement specialists use strong customer service:
  • Assisted register personnel as required and ensured strong customer service standards were maintained in accordance with company policy.
  • Demonstrated strong customer service and interpersonal skills.

15. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how customer engagement specialists use medicare:
  • Moderated Medicare eligible persons in overall understanding of coverage and options.
  • Educate Medicare AARP United Health Group members about Part D prescription drug coverage, equivalents, alternatives, and price savers.
top-skills

What skills help Customer Engagement Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer engagement specialist skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer engagement specialist

List of customer engagement specialist skills to add to your resume

Customer engagement specialist skills

The most important skills for a customer engagement specialist resume and required skills for a customer engagement specialist to have include:

  • Brand Awareness
  • Wine
  • Customer Service
  • Customer Satisfaction
  • Customer Accounts
  • Patients
  • Phone Calls
  • Business Objectives
  • PowerPoint
  • Good Communication
  • Employee Engagement
  • Inbound Calls
  • Outbound Calls
  • Strong Customer Service
  • Medicare
  • Facebook
  • Customer Care
  • Customer Support
  • Scheduling Appointments
  • Customer Feedback
  • Medicaid
  • Customer Issues
  • HIPAA
  • Customer Complaints
  • Troubleshoot
  • Health Insurance
  • Product Knowledge
  • HTML
  • Customer Inquiries
  • Volunteer Recruitment
  • Customer Interaction
  • Billing Issues
  • Customer Loyalty
  • Upselling
  • Technical Issues
  • Hippa
  • Quality Customer Service
  • Device Issues
  • Telephone Calls
  • Quality Standards
  • Applicant Tracking Systems
  • SAP CRM
  • Technical Knowledge
  • Billing Inquiries
  • Service Agreements
  • Consumer Interactions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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