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Job outlook for customer engagement specialists in the United States
Customer engagement specialist job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer engagement specialist job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer engagement specialists are projected over the next decade.
Customer engagement specialist salaries have increased 11% for customer engagement specialists in the last 5 years.
There are over 221,080 customer engagement specialists currently employed in the United States.
There are 217,031 active customer engagement specialist job openings in the US.
The average customer engagement specialist salary is $41,014.
Are customer engagement specialist jobs in demand?
Customer engagement specialist job and salary trends over time
Customer engagement specialist jobs over time
Customer engagement specialist job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 221,080 | 0.07% |
| 2020 | 224,743 | 0.07% |
| 2019 | 231,564 | 0.07% |
| 2018 | 227,769 | 0.07% |
| 2017 | 219,551 | 0.07% |
Average customer engagement specialist salary over time
Customer engagement specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $41,014 | $19.72 | +3.2% |
| 2024 | $39,732 | $19.10 | +2.8% |
| 2023 | $38,633 | $18.57 | +2.6% |
| 2022 | $37,648 | $18.10 | +1.8% |
| 2021 | $36,973 | $17.78 | +1.8% |
Customer engagement specialist jobs by state
Most common states for customer engagement specialists
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 985 | 74% |
| 2 | North Dakota | 755,393 | 538 | 71% |
| 3 | Iowa | 3,145,711 | 1,818 | 58% |
| 4 | Montana | 1,050,493 | 579 | 55% |
| 5 | Nebraska | 1,920,076 | 989 | 52% |
| 6 | District of Columbia | 693,972 | 359 | 52% |
| 7 | New Hampshire | 1,342,795 | 679 | 51% |
| 8 | Minnesota | 5,576,606 | 2,744 | 49% |
| 9 | Wyoming | 579,315 | 276 | 48% |
| 10 | West Virginia | 1,815,857 | 855 | 47% |
| 11 | Delaware | 961,939 | 435 | 45% |
| 12 | Kansas | 2,913,123 | 1,257 | 43% |
| 13 | Vermont | 623,657 | 260 | 42% |
| 14 | Arizona | 7,016,270 | 2,845 | 41% |
| 15 | Kentucky | 4,454,189 | 1,808 | 41% |
| 16 | New Mexico | 2,088,070 | 862 | 41% |
| 17 | Rhode Island | 1,059,639 | 437 | 41% |
| 18 | Massachusetts | 6,859,819 | 2,771 | 40% |
| 19 | Indiana | 6,666,818 | 2,653 | 40% |
| 20 | Idaho | 1,716,943 | 662 | 39% |
Most common cities for customer engagement specialists
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Holland | 2 | 6% | $42,276 |
| 2 | Battle Creek | 2 | 4% | $42,499 |
| 3 | Portage | 2 | 4% | $42,329 |
| 4 | Roseville | 2 | 4% | $43,552 |
| 5 | Sarasota | 2 | 4% | $42,538 |
| 6 | Fort Myers | 2 | 3% | $42,568 |
| 7 | Grand Rapids | 3 | 2% | $42,463 |
| 8 | Lansing | 2 | 2% | $42,877 |
| 9 | Mountain View | 2 | 2% | $57,597 |
| 10 | San Marcos | 2 | 2% | $50,977 |
| 11 | Atlanta | 3 | 1% | $36,406 |
| 12 | Tallahassee | 2 | 1% | $41,946 |
| 13 | Urban Honolulu | 2 | 1% | $48,101 |
| 14 | Miami | 2 | 0% | $42,345 |
| 15 | New York | 2 | 0% | $51,274 |
| 16 | Phoenix | 2 | 0% | $39,822 |
| 17 | San Francisco | 2 | 0% | $57,876 |
| 18 | Washington | 2 | 0% | $63,805 |
Customer Engagement Specialist job outlook: Expert opinions
Our panel of customer engagement specialist experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Engagement Specialist?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
What Customer Engagement Specialist skills would you recommend for someone trying to advance their career?
Sally Hiott B.S. MBA, DBA: To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
What will help Customer Engagement Specialists increase their earning potential?
Sally Hiott B.S. MBA, DBA: The most wanted skill set that is on the rise are what we call "soft skills". Research shows us that with the increase in AI abilities for the workplace that it is becoming more and more important for humans to possess and exercise soft skills. These are things like respectful and caring communication on the front lines. Being intuitive and remaining calm when faced with upset customers. There are a lot more examples, but these soft skills increase your organizations relationships with your customers, which is why they are so highly valued