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Become A Customer Engineer

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Working As A Customer Engineer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
  • Documenting/Recording Information
  • Mostly Sitting

  • $77,000

    Average Salary

What Does A Customer Engineer Do

Electrical engineers design, develop, test, and supervise the manufacturing of electrical equipment, such as electric motors, radar and navigation systems, communications systems, or power generation equipment. Electrical engineers also design the electrical systems of automobiles and aircraft.

Electronics engineers design and develop electronic equipment, such as broadcast and communications systems, from portable music players to global positioning systems (GPSs). Many also work in areas closely related to computer hardware.

Duties

Electrical engineers typically do the following:

  • Design new ways to use electrical power to develop or improve products
  • Perform detailed calculations to develop manufacturing, construction, and installation standards and specifications
  • Direct the manufacture, installation, and testing of electrical equipment to ensure that products meet specifications and codes
  • Investigate complaints from customers or the public, evaluate problems, and recommend solutions
  • Work with project managers on production efforts to ensure that projects are completed satisfactorily, on time, and within budget

Electronics engineers typically do the following:

  • Design electronic components, software, products, or systems for commercial, industrial, medical, military, or scientific applications
  • Analyze customer needs and determine the requirements, capacity, and cost for developing an electrical system plan
  • Develop maintenance and testing procedures for electronic components and equipment
  • Evaluate systems and recommend design modifications or equipment repair
  • Inspect electronic equipment, instruments, and systems to make sure that they meet safety standards and applicable regulations
  • Plan and develop applications and modifications for electronic properties used in parts and systems in order to improve technical performance

Electronics engineers who work for the federal government research, develop, and evaluate electronic devices used in a variety of areas, such as aviation, computing, transportation, and manufacturing. They work on federal electronic devices and systems, including satellites, flight systems, radar and sonar systems, and communications systems.

The work of electrical engineers and electronics engineers is often similar. Both use engineering and design software and equipment to do engineering tasks. Both types of engineers also must work with other engineers to discuss existing products and possibilities for engineering projects.

Engineers whose work is related exclusively to computer hardware are considered computer hardware engineers.

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How To Become A Customer Engineer

Electrical and electronics engineers must have a bachelor’s degree. Employers also value practical experience, so participation in cooperative engineering programs, in which students earn academic credit for structured work experience. Having a Professional Engineer (PE) license may improve an engineer’s chances of finding employment.

Education

High school students interested in studying electrical or electronics engineering benefit from taking courses in physics and mathematics, including algebra, trigonometry, and calculus. Courses in drafting are also helpful, because electrical and electronics engineers often are required to prepare technical drawings.

In order to enter the occupation, prospective electrical and electronics engineers need a bachelor’s degree in electrical engineering, electronics engineering, or electrical engineering technology. Programs include classroom, laboratory, and field studies. Courses include digital systems design, differential equations, and electrical circuit theory. Programs in electrical engineering, electronics engineering, or electrical engineering technology should be accredited by ABET.

Some colleges and universities offer cooperative programs in which students gain practical experience while completing their education. Cooperative programs combine classroom study with practical work. Internships provide similar experience and are growing in number.

At some universities, students can enroll in a 5-year program that leads to both a bachelor’s degree and a master’s degree. A graduate degree allows an engineer to work as an instructor at some universities, or in research and development.

Important Qualities

Concentration. Electrical and electronics engineers design and develop complex electrical systems and electronic components and products. They must be able to keep track of multiple design elements and technical characteristics when performing these tasks.

Initiative. Electrical and electronics engineers must be able to apply their knowledge to new tasks in every project they undertake. In addition, they must engage in continuing education to keep up with changes in technology.

Interpersonal skills. Electrical and electronics engineers must be able to work with others during the manufacturing process to ensure that their plans are implemented correctly. This collaboration includes monitoring technicians and devising remedies to problems as they arise.

Math skills. Electrical and electronics engineers must be able to use the principles of calculus and other advanced math in order to analyze, design, and troubleshoot equipment.

Speaking skills. Electrical and electronics engineers work closely with other engineers and technicians. They must be able to explain their designs and reasoning clearly and to relay instructions during product development and production. They also may need to explain complex issues to customers who have little or no technical expertise.

Writing skills. Electrical and electronics engineers develop technical publications related to equipment they develop, including maintenance manuals, operation manuals, parts lists, product proposals, and design methods documents.

Licenses, Certifications, and Registrations

Licensure is not required for entry-level positions as electrical and electronics engineers. A Professional Engineering (PE) license, which allows for higher levels of leadership and independence, can be acquired later in one’s career. Licensed engineers are called professional engineers (PEs). A PE can oversee the work of other engineers, sign off on projects, and provide services directly to the public. State licensure generally requires

  • A degree from an ABET-accredited engineering program
  • A passing score on the Fundamentals of Engineering (FE) exam
  • Relevant work experience
  • A passing score on the Professional Engineering (PE) exam

The initial Fundamentals of Engineering (FE) exam can be taken right after graduation from a college or university. Engineers who pass this exam commonly are called engineers in training (EITs) or engineer interns (EIs). After getting work experience, EITs can take the second exam, called the Principles and Practice of Engineering exam.

Several states require engineers to take continuing education courses to keep their license. Most states recognize licensure from other states if the licensing state’s requirements meet or exceed their own licensure requirements.

Advancement

Electrical and electronic engineers may advance to supervisory positions in which they lead a team of engineers and technicians. Some may move to management positions, working as engineering or program managers. Preparation for managerial positions usually requires working under the guidance of a more experienced engineer. For more information, see the profile on architectural and engineering managers.

For sales work, an engineering background enables engineers to discuss a product's technical aspects and assist in product planning and use. For more information, see the profile on sales engineers.

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Customer Engineer Jobs

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Customer Engineer Career Paths

Customer Engineer
Technical Support Engineer Service Manager Regional Service Manager
Area Service Manager
7 Yearsyrs
Technical Support Specialist Systems Engineer Engineer
Chief Engineer
9 Yearsyrs
Technical Support Technician Account Manager Relationship Manager
Client Relationship Manager
7 Yearsyrs
Senior Systems Engineer Engineering Manager Facilities Manager
Director, Facilities & Operations
6 Yearsyrs
Systems Engineer Engineer Chief Engineer
Engineering Director
13 Yearsyrs
Network Engineer Design Engineer Field Service Technician
Field Service Engineer Lead
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Engineer Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Project Manager President Laboratory Assistant
Laboratory Manager
5 Yearsyrs
Systems Administrator Engineer
Lead Engineer
7 Yearsyrs
Project Manager Information Technology Project Manager Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Senior Customer Engineer Field Service Technician
Senior Electronics Technician
7 Yearsyrs
Systems Engineer Information Technology Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Technical Support Technician Field Service Technician Service Engineer
Senior Service Engineer
7 Yearsyrs
Systems Administrator Technical Consultant Lead Technician
Service Manager
6 Yearsyrs
Network Technician Network Administrator Systems Analyst
Systems Manager
6 Yearsyrs
Network Technician Systems Engineer Lead Technician
Technical Manager
7 Yearsyrs
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Do you work as a Customer Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Customer Engineer 4.0 years
Engineer 3.2 years
Computer Engineer 3.1 years
Top Careers Before Customer Engineer
Technician 5.4%
Top Careers After Customer Engineer
Technician 4.8%
Consultant 4.4%
Owner 3.0%
Engineer 2.6%

Do you work as a Customer Engineer?

Customer Engineer Demographics

Gender

Male

87.8%

Female

9.5%

Unknown

2.7%
Ethnicity

White

59.9%

Hispanic or Latino

14.2%

Black or African American

11.3%

Asian

10.2%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

37.5%

German

6.9%

Carrier

6.9%

Chinese

5.6%

Japanese

5.6%

French

5.6%

Hindi

4.2%

Polish

4.2%

Vietnamese

2.8%

Russian

2.8%

Mandarin

2.8%

Korean

2.8%

Arabic

2.8%

Swahili

1.4%

Portuguese

1.4%

Marathi

1.4%

Cantonese

1.4%

Tagalog

1.4%

Thai

1.4%

Bengali

1.4%
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Customer Engineer Education

Schools

University of Phoenix

27.8%

Georgia Institute of Technology -

6.5%

More Tech Institute

5.7%

Illinois Institute of Technology

4.3%

Purdue University

4.3%

Strayer University

4.3%

Community College of the Air Force

3.9%

University of Toledo

3.5%

University of North Texas

3.5%

University of Maryland - University College

3.5%

American InterContinental University

3.5%

San Jose State University

3.5%

Colorado Technical University

3.5%

Oklahoma State University

3.5%

Northern Virginia Community College

3.5%

University of North Carolina at Greensboro

3.0%

Ohio State University

3.0%

Houston Community College

3.0%

University of Houston

3.0%

Portland Community College

3.0%
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Majors

Electrical Engineering

24.1%

Business

13.5%

Computer Science

9.9%

Electrical Engineering Technology

9.1%

Information Technology

6.6%

Computer Information Systems

6.6%

Computer Networking

5.3%

Computer Technical Support

3.6%

Mechanical Engineering

3.1%

Management

2.4%

Computer Engineering

2.1%

Project Management

2.0%

Information Systems

2.0%

Management Information Systems

1.7%

Engineering

1.7%

Education

1.5%

Engineering Technology

1.3%

Computer Systems Security

1.2%

Industrial Technology

1.1%

Environmental Control Technologies/Technicians

1.1%
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Degrees

Bachelors

32.6%

Other

24.4%

Associate

23.2%

Masters

12.7%

Certificate

4.2%

Diploma

2.1%

Doctorate

0.7%

License

0.1%
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Internship
Temporary

Real Customer Engineer Salaries

Job Title Company Location Start Date Salary
Customer Success Engineer Wavefront, Inc. Palo Alto, CA Jul 28, 2016 $155,000 -
$175,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jun 01, 2015 $150,000 -
$170,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jan 06, 2015 $150,000 -
$170,000
Director of Customer Solutions Engineering Litepoint Corporation Sunnyvale, CA Jan 12, 2015 $148,034
Manager, Customer Engineering Bloomreach, Inc. Mountain View, CA Sep 15, 2016 $135,000
Principal Customer Engineer Deerfield Imaging Inc. Minnetonka, MN Nov 29, 2016 $130,500
Staff Customer Engagement Engineer Cadence Design Systems, Inc. Snoqualmie, WA Sep 15, 2015 $126,859 -
$174,200
Asic Customer Engineer Staff LSI Corporation, An Avago Technologies Company San Jose, CA Jun 05, 2015 $123,498 -
$145,712
Bolt Americas Customer Engineer Alcatel-Lucent USA, Inc. Mountain View, CA Jul 13, 2015 $120,000
Customer Success Engineer Autodesk, Inc. San Francisco, CA Sep 14, 2016 $118,103
Full Stack Engineer-Customer Centric Engineering Salesforce.com Inc. San Francisco, CA Aug 22, 2016 $117,770
Engineer-Customer Firmware SAS Samsung Semiconductor, Inc. San Jose, CA Sep 19, 2016 $115,000
Customer Engineer Forgerock Inc. San Francisco, CA Jun 07, 2016 $113,050 -
$152,950
LS Customer Engineer Alcatel-Lucent USA Inc. Hillsborough, NJ Sep 08, 2015 $110,000
Asic Customer Engineer LSI Corporation Allentown, PA Jan 13, 2016 $91,458
Asic Customer Engineer LSI Corporation Allentown, PA Jan 21, 2015 $91,458
Principal Engineer, Customer Engineering Globalfoundries U.S. Inc. Malta, NY Sep 14, 2016 $90,064 -
$121,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Aug 01, 2015 $90,000
Customer Success Engineer Thousand Eyes, Inc. San Francisco, CA Aug 08, 2015 $90,000 -
$100,000
Customer Engineer Wizrocket Inc. Sunnyvale, CA Feb 08, 2016 $90,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Jan 08, 2015 $90,000
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD May 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Network Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Oct 19, 2015 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,000

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AVERAGE SALARY FOR A Customer Engineer

Average Yearly Salary
$77,000
View Detailed Salary Report
$51,000
Min 10%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$118,000
Max 90%
Best Paying Company
Google
Highest Paying City
San Francisco, CA
Highest Paying State
California
Avg Experience Level
4.4 years
How much does a Customer Engineer make at top companies?
The national average salary for a Customer Engineer in the United States is $77,970 per year or $37 per hour. Those in the bottom 10 percent make under $51,000 a year, and the top 10 percent make over $118,000.

How Would You Rate The Salary Of a Customer Engineer?

Have you worked as a Customer Engineer? Help other job seekers by rating your experience as a Customer Engineer.

Top Skills for A Customer Engineer

  1. Computer Hardware
  2. Customer Service
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.
  • Assisted customer service engineer on installation and troubleshooting of VOD system and application.
  • Install, configure, and troubleshoot network printers; both hands on and remote access.
  • Created innovative troubleshooting tools, used by Customer Engineering and Technical Support.
  • Field Engineer supporting hardware, software, printers, plotters, network equipment and ATM's for financial and commercial customers.

How Would You Rate Working As a Customer Engineer?

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Top 10 Best States for Customer Engineers

  1. New Mexico
  2. District of Columbia
  3. Alaska
  4. Texas
  5. California
  6. Arizona
  7. Virginia
  8. Delaware
  9. New Hampshire
  10. Michigan
  • (175 jobs)
  • (365 jobs)
  • (43 jobs)
  • (2,145 jobs)
  • (4,692 jobs)
  • (521 jobs)
  • (1,996 jobs)
  • (64 jobs)
  • (238 jobs)
  • (854 jobs)

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