The role of a customer engineer is crucial in developing and maintaining a company's best practices in customer service. Generally, their main job function is to provide technical support to address issues with products and services, particularly when it comes to the end-user experience.

The duties and responsibilities of a customer engineer revolve around diagnosing technical problems, coming up with solutions for these problems, and developing plans to address these issues once and for all. Furthermore, a customer engineer is also typically responsible for conducting tests, suggesting upgrades to management, and identifying other areas for improvement.

Most customer engineers have a degree in electrical engineering, business, or computer science. However, an ideal educational background for this role depends on what industry you're planning to enter. Aside from that, employers also require applicants to have six months to a year of related work experience, at the very least.

As a customer engineer, your earning potential can range between $63,000 to $111,000 per year. But if you want a more realistic value, the average salary is around $83,000 annually.

What Does a Customer Engineer Do

There are certain skills that many customer engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed initiative, interpersonal skills and math skills.

Learn more about what a Customer Engineer does

How To Become a Customer Engineer

If you're interested in becoming a customer engineer, one of the first things to consider is how much education you need. We've determined that 46.0% of customer engineers have a bachelor's degree. In terms of higher education levels, we found that 6.4% of customer engineers have master's degrees. Even though most customer engineers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Engineer

Customer Engineer Career Paths

Average Salary for a Customer Engineer

Customer Engineers in America make an average salary of $101,212 per year or $49 per hour. The top 10 percent makes over $131,000 per year, while the bottom 10 percent under $77,000 per year.
Average Customer Engineer Salary
$101,212 Yearly
$48.66 hourly
$77,000
10 %
$101,000
Median
$131,000
90 %

What Am I Worth?

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Customer Engineer Education

Customer Engineer Majors

10.5 %

Customer Engineer Degrees

Bachelors

46.0 %

Associate

35.7 %

Masters

6.4 %

Top Colleges for Customer Engineers

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

4. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

5. SUNY Polytechnic Institute

Utica, NY • Private

In-State Tuition
$8,238
Enrollment
2,120

6. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

7. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

8. University of Nebraska - Lincoln

Lincoln, NE • Private

In-State Tuition
$9,242
Enrollment
20,592

9. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

10. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

Top Skills For a Customer Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.9% of customer engineers listed customer service on their resume, but soft skills such as initiative and interpersonal skills are important as well.

  • Customer Service, 19.9%
  • Technical Support, 12.2%
  • Service Level Agreements, 5.8%
  • Preventive Maintenance, 5.4%
  • Software Support, 4.6%
  • Other Skills, 52.1%

Choose From 10+ Customizable Customer Engineer Resume templates

Zippia allows you to choose from different easy-to-use Customer Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Engineer Demographics

Customer Engineer Gender Distribution

Male
Male
90%
Female
Female
10%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer engineers, 9.6% of them are women, while 90.4% are men.

  • The most common race/ethnicity among customer engineers is White, which makes up 68.9% of all customer engineers.

  • The most common foreign language among customer engineers is Spanish at 38.6%.

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Best States For a Customer Engineer

Some places are better than others when it comes to starting a career as a customer engineer. The best states for people in this position are New Jersey, Rhode Island, California, and Texas. Customer engineers make the most in New Jersey with an average salary of $124,472. Whereas in Rhode Island and California, they would average $123,608 and $122,487, respectively. While customer engineers would only make an average of $113,812 in Texas, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Customer Engineer Jobs:
3,026
Highest 10% Earn:
$166,000
Location Quotient:
1.86

2. Arizona

Total Customer Engineer Jobs:
411
Highest 10% Earn:
$145,000
Location Quotient:
1.26

3. Texas

Total Customer Engineer Jobs:
1,109
Highest 10% Earn:
$152,000
Location Quotient:
0.98
Full List Of Best States For Customer Engineers

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Top Customer Engineer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer engineers and discovered their number of customer engineer opportunities and average salary. Through our research, we concluded that NCR was the best, especially with an average salary of $92,630. Applied Materials follows up with an average salary of $75,808, and then comes IBM with an average of $89,847. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer engineer. The employers include Booz Allen Hamilton, Rackspace, and MongoDB

Most Common Employers For Customer Engineer

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Google$140,155$67.3896
2Palo Alto Networks$129,346$62.1934
3Microsoft$109,473$52.63177
4Burroughs$107,128$51.5027
5EMC$106,873$51.3897
6Nokia$105,756$50.8433
7BancTec$105,603$50.7759
8Hewlett Packard Enterprise$105,592$50.77208
9First Technology PLC$103,006$49.5219
10AT&T$102,016$49.0527

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