Find The Best Customer Engineer Jobs For You

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Average Salary
$83,784
Average Salary
Job Growth Rate
2%
Job Growth Rate
Job Openings
10,325
Job Openings

Customer Engineer Careers

The role of a customer engineer is crucial in developing and maintaining a company's best practices in customer service. Generally, their main job function is to provide technical support to address issues with products and services, particularly when it comes to the end-user experience.

The duties and responsibilities of a customer engineer revolve around diagnosing technical problems, coming up with solutions for these problems, and developing plans to address these issues once and for all. Furthermore, a customer engineer is also typically responsible for conducting tests, suggesting upgrades to management, and identifying other areas for improvement.

Most customer engineers have a degree in electrical engineering, business, or computer science. However, an ideal educational background for this role depends on what industry you're planning to enter. Aside from that, employers also require applicants to have six months to a year of related work experience, at the very least.

As a customer engineer, your earning potential can range between $63,000 to $111,000 per year. But if you want a more realistic value, the average salary is around $83,000 annually.

There is more than meets the eye when it comes to being a customer engineer. For example, did you know that they make an average of $40.28 an hour? That's $83,784 a year!

Between 2018 and 2028, the career is expected to grow 2% and produce 8,000 job opportunities across the U.S.

What Does a Customer Engineer Do

There are certain skills that many customer engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed initiative, interpersonal skills and math skills.

When it comes to the most important skills required to be a customer engineer, we found that a lot of resumes listed 19.9% of customer engineers included customer service, while 12.2% of resumes included technical support, and 5.8% of resumes included service level agreements. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer engineer job title. But what industry to start with? Most customer engineers actually find jobs in the technology and manufacturing industries.

How To Become a Customer Engineer

If you're interested in becoming a customer engineer, one of the first things to consider is how much education you need. We've determined that 39.5% of customer engineers have a bachelor's degree. In terms of higher education levels, we found that 5.3% of customer engineers have master's degrees. Even though some customer engineers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer engineer. When we researched the most common majors for a customer engineer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer engineer resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer engineer. In fact, many customer engineer jobs require experience in a role such as field service technician. Meanwhile, many customer engineers also have previous career experience in roles such as computer technician or electronics technician.

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Average Salary
$83,784
Average Salary
Job Growth Rate
2%
Job Growth Rate
Job Openings
10,325
Job Openings

Customer Engineer Career Paths

Top Careers Before Customer Engineer

Top Careers After Customer Engineer

Customer Engineer Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Engineer

Customer Engineers in America make an average salary of $83,784 per year or $40 per hour. The top 10 percent makes over $111,000 per year, while the bottom 10 percent under $63,000 per year.
Average Salary
$83,784
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range88k - 132k$108k$108,303
Redmond, WA
Salary Range78k - 111k$94k$93,683
Hillsborough, NJ
Salary Range76k - 113k$93k$93,301
Austin, TX
Salary Range73k - 111k$90k$90,300
Boston, MA
Salary Range72k - 104k$87k$86,771
Germantown, MD
Salary Range69k - 102k$84k$84,161
$49k
$132k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Engineer II
Customer Engineer II
NCR
NCR
06/30/2021
06/30/2021
$45,00006/30/2021
$45,000
Customer Engineer
Customer Engineer
Microsoft Corporation
Microsoft Corporation
06/18/2021
06/18/2021
$103,70006/18/2021
$103,700
Customer Engineer, Adoption and Change Management
Customer Engineer, Adoption and Change Management
Microsoft Corporation
Microsoft Corporation
06/18/2021
06/18/2021
$103,70006/18/2021
$103,700
Customer Engineer
Customer Engineer
Microsoft Corporation
Microsoft Corporation
06/18/2021
06/18/2021
$103,70006/18/2021
$103,700
Customer Engineer, Adoption and Change Management
Customer Engineer, Adoption and Change Management
Microsoft Corporation
Microsoft Corporation
06/18/2021
06/18/2021
$103,70006/18/2021
$103,700
See More Recent Salaries

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Customer Engineer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Engineer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Engineer Resume

At Zippia, we went through countless Customer Engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Engineer Demographics

Gender

male

86.0 %

female

10.3 %

unknown

3.7 %

Ethnicity

White

67.7 %

Asian

15.5 %

Hispanic or Latino

9.3 %

Foreign Languages Spoken

Spanish

38.6 %

German

7.2 %

French

7.2 %
See More Demographics

Customer Engineer Education

Degrees

Bachelors

39.5 %

Associate

30.3 %

Certificate

16.7 %

Top Colleges for Customer Engineers

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

4. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

5. SUNY Polytechnic Institute

Utica, NY • Private

In-State Tuition
$8,238
Enrollment
2,120

6. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

7. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

8. University of Nebraska - Lincoln

Lincoln, NE • Private

In-State Tuition
$9,242
Enrollment
20,592

9. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

10. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503
See More Education Info

Online Courses For Customer Engineer That You May Like

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Customer How to Build a Customer Service Strategy
udemy
4.4
(2,933)

For you and your team to be successful in providing great customer service, start by putting your customer first...

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Top Skills For a Customer Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.9% of customer engineers listed customer service on their resume, but soft skills such as initiative and interpersonal skills are important as well.

  • Customer Service, 19.9%
  • Technical Support, 12.2%
  • Service Level Agreements, 5.8%
  • Preventive Maintenance, 5.4%
  • Software Support, 4.6%
  • Other Skills, 52.1%
  • See All Customer Engineer Skills

Best States For a Customer Engineer

Some places are better than others when it comes to starting a career as a customer engineer. The best states for people in this position are California, Rhode Island, New Jersey, and Washington. Customer engineers make the most in California with an average salary of $101,019. Whereas in Rhode Island and New Jersey, they would average $94,900 and $93,711, respectively. While customer engineers would only make an average of $92,963 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Customer Engineer Jobs:
3,026
Highest 10% Earn:
$149,000
Location Quotient:
1.86
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Customer Engineer Jobs:
566
Highest 10% Earn:
$128,000
Location Quotient:
1.39
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Texas

Total Customer Engineer Jobs:
1,109
Highest 10% Earn:
$132,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Engineer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer engineers and discovered their number of customer engineer opportunities and average salary. Through our research, we concluded that NCR was the best, especially with an average salary of $90,199. Applied Materials follows up with an average salary of $72,895, and then comes IBM with an average of $92,414. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer engineer. The employers include Microsoft, Commvault, and Ricoh

1. NCR
4.8
Avg. Salary: 
$90,199
Customer Engineers Hired: 
705+
2. Applied Materials
4.8
Avg. Salary: 
$72,895
Customer Engineers Hired: 
388+
3. IBM
4.8
Avg. Salary: 
$92,414
Customer Engineers Hired: 
353+
4. Hewlett-Packard
4.8
Avg. Salary: 
$99,316
Customer Engineers Hired: 
200+
5. Unisys
4.4
Avg. Salary: 
$95,331
Customer Engineers Hired: 
92+
6. Siemens
4.8
Avg. Salary: 
$86,155
Customer Engineers Hired: 
81+

Customer Engineer Videos

Updated October 2, 2020