The role of a customer engineer is crucial in developing and maintaining a company's best practices in customer service. Generally, their main job function is to provide technical support to address issues with products and services, particularly when it comes to the end-user experience.
The duties and responsibilities of a customer engineer revolve around diagnosing technical problems, coming up with solutions for these problems, and developing plans to address these issues once and for all. Furthermore, a customer engineer is also typically responsible for conducting tests, suggesting upgrades to management, and identifying other areas for improvement.
Most customer engineers have a degree in electrical engineering, business, or computer science. However, an ideal educational background for this role depends on what industry you're planning to enter. Aside from that, employers also require applicants to have six months to a year of related work experience, at the very least.
As a customer engineer, your earning potential can range between $63,000 to $111,000 per year. But if you want a more realistic value, the average salary is around $83,000 annually.
There is more than meets the eye when it comes to being a customer engineer. For example, did you know that they make an average of $40.28 an hour? That's $83,784 a year!
Between 2018 and 2028, the career is expected to grow 2% and produce 8,000 job opportunities across the U.S.
There are certain skills that many customer engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed initiative, interpersonal skills and math skills.
When it comes to the most important skills required to be a customer engineer, we found that a lot of resumes listed 19.9% of customer engineers included customer service, while 12.2% of resumes included technical support, and 5.8% of resumes included service level agreements. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer engineer job title. But what industry to start with? Most customer engineers actually find jobs in the technology and manufacturing industries.
If you're interested in becoming a customer engineer, one of the first things to consider is how much education you need. We've determined that 39.5% of customer engineers have a bachelor's degree. In terms of higher education levels, we found that 5.3% of customer engineers have master's degrees. Even though some customer engineers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer engineer. When we researched the most common majors for a customer engineer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer engineer resumes include master's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer engineer. In fact, many customer engineer jobs require experience in a role such as field service technician. Meanwhile, many customer engineers also have previous career experience in roles such as computer technician or electronics technician.