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Become A Customer Engineer

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Working As A Customer Engineer

  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Analyzing Data or Information
  • Getting Information
  • Deal with People

  • Make Decisions

  • $92,041

    Average Salary

What Does A Customer Engineer Do

Mechanical engineering is one of the broadest engineering disciplines. Mechanical engineers research, design, develop, build, and test mechanical and thermal sensors and devices, including tools, engines, and machines.

Duties

Mechanical engineers typically do the following:

  • Analyze problems to see how mechanical and thermal devices might help solve a particular problem
  • Design or redesign mechanical and thermal devices or subsystems, using analysis and computer-aided design
  • Develop and test prototypes of devices they design
  • Analyze the test results and change the design or system as needed
  • Oversee the manufacturing process for the device

Mechanical engineers design and oversee the manufacture of many products ranging from medical devices to new batteries.

Mechanical engineers design power-producing machines, such as electric generators, internal combustion engines, and steam and gas turbines, as well as power-using machines, such as refrigeration and air-conditioning systems.

Mechanical engineers design other machines inside buildings, such as elevators and escalators. They also design material-handling systems, such as conveyor systems and automated transfer stations.

Like other engineers, mechanical engineers use computers extensively. Mechanical engineers are routinely responsible for the integration of sensors, controllers, and machinery. Computer technology helps mechanical engineers create and analyze designs, run simulations and test how a machine is likely to work, interact with connected systems, and generate specifications for parts.

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How To Become A Customer Engineer

Mechanical engineers typically need a bachelor’s degree in mechanical engineering or mechanical engineering technology. Mechanical engineers who sell services publicly must be licensed in all states and the District of Columbia.

Education

Mechanical engineers typically need a bachelor’s degree in mechanical engineering or mechanical engineering technology. Mechanical engineering programs usually include courses in mathematics and life and physical sciences, as well as engineering and design courses. Mechanical engineering technology programs focus less on theory and more on the practical application of engineering principles. They may emphasize internships and co-ops to prepare students for work in industry.

Some colleges and universities offer 5-year programs that allow students to obtain both a bachelor’s and a master’s degree. Some 5-year or even 6-year cooperative plans combine classroom study with practical work, enabling students to gain valuable experience and earn money to finance part of their education.

ABET accredits programs in engineering and engineering technology. Most employers prefer to hire students from an accredited program. A degree from an ABET-accredited program is usually necessary to become a licensed professional engineer.

Important Qualities

Creativity. Mechanical engineers design and build complex pieces of equipment and machinery. A creative mind is essential for this kind of work.

Listening skills. Mechanical engineers often work on projects with others, such as architects and computer scientists. They must listen to and analyze different approaches made by other experts to complete the task at hand.

Math skills. Mechanical engineers use the principles of calculus, statistics, and other advanced subjects in math for analysis, design, and troubleshooting in their work.

Mechanical skills. Mechanical skills allow engineers to apply basic engineering concepts and mechanical processes to the design of new devices and systems.

Problem-solving skills. Mechanical engineers need good problem-solving skills to take scientific discoveries and use them to design and build useful products.

Licenses, Certifications, and Registrations

Licensure is not required for entry-level positions as a mechanical engineer. A Professional Engineering (PE) license, which allows for higher levels of leadership and independence, can be acquired later in one’s career. Licensed engineers are called professional engineers (PEs). A PE can oversee the work of other engineers, sign off on projects, and provide services directly to the public. State licensure generally requires

  • A degree from an ABET-accredited engineering program
  • A passing score on the Fundamentals of Engineering (FE) exam
  • Relevant work experience, typically at least 4 years
  • A passing score on the Professional Engineering (PE) exam

The initial FE exam can be taken after one earns a bachelor’s degree. Engineers who pass this exam are commonly called engineers in training (EITs) or engineer interns (EIs). After meeting work experience requirements, EITs and EIs can take the second exam, called the Principles and Practice of Engineering.

Several states require engineers to take continuing education to renew their licenses every year. Most states recognize licensure from other states, as long as the other state’s licensing requirements meet or exceed their own licensing requirements.

Several professional organizations offer a variety of certification programs for engineers to demonstrate competency in specific fields of mechanical engineering.

Advancement

A Ph.D. is essential for engineering faculty positions in higher education, as well as for some research and development programs. Mechanical engineers may earn graduate degrees in engineering or business administration to learn new technology, broaden their education, and enhance their project management skills. Mechanical engineers may become administrators or managers after obtaining the requisite experience.

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Do you work as a Customer Engineer?

Customer Engineer Jobs

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Customer Engineer Career Paths

Customer Engineer
Network Technician Engineer Application Engineer
Applications Engineering Manager
9 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Technical Support Technician Quality Assurance Engineer Senior Manufacturing Engineer
Engineering Services Manager
9 Yearsyrs
Network Technician Field Engineer
Field Engineering Manager
8 Yearsyrs
Engineer Product Engineer Product Engineering Manager
Global Engineering Manager
12 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Specialist Senior Business Analyst Implementation Manager
Integration Manager
10 Yearsyrs
Network Administrator Senior Engineer Project Engineering Manager
Lead Engineer And Project Manager
8 Yearsyrs
Technical Support Engineer Senior Engineer Section Manager
Manager Of Engineering Department
7 Yearsyrs
Systems Administrator Business Analyst Product Manager
Product Line Manager
8 Yearsyrs
Technician Field Service Technician Service Manager
Regional Service Manager
9 Yearsyrs
Project Manager President Group Leader
Section Manager
7 Yearsyrs
Systems Administrator Engineer Engineering Manager
Senior Engineering Manager
11 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Engineer Information Technology Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Systems Engineer Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Network Engineer Network Administrator Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Network Engineer Systems Engineer Sales Engineer
Technical Sales Manager
7 Yearsyrs
Technician Service Technician
Technical Services Manager
7 Yearsyrs
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Do you work as a Customer Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Customer Engineer 4.0 years
Engineer 3.2 years
Computer Engineer 3.1 years
Top Employers Before
Technician 5.4%
Top Employers After
Technician 4.8%
Consultant 4.4%
Owner 3.0%
Engineer 2.6%

Do you work as a Customer Engineer?

Customer Engineer Demographics

Gender

Male

87.8%

Female

9.5%

Unknown

2.7%
Ethnicity

White

59.9%

Hispanic or Latino

14.2%

Black or African American

11.3%

Asian

10.2%

Unknown

4.4%
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Languages Spoken

Spanish

37.5%

German

6.9%

Carrier

6.9%

Chinese

5.6%

Japanese

5.6%

French

5.6%

Hindi

4.2%

Polish

4.2%

Vietnamese

2.8%

Russian

2.8%

Mandarin

2.8%

Korean

2.8%

Arabic

2.8%

Swahili

1.4%

Portuguese

1.4%

Marathi

1.4%

Cantonese

1.4%

Tagalog

1.4%

Thai

1.4%

Bengali

1.4%
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Customer Engineer Education

Schools

University of Phoenix

27.8%

Georgia Institute of Technology -

6.5%

More Tech Institute

5.7%

Illinois Institute of Technology

4.3%

Purdue University

4.3%

Strayer University

4.3%

Community College of the Air Force

3.9%

University of Toledo

3.5%

University of North Texas

3.5%

University of Maryland - University College

3.5%

American InterContinental University

3.5%

San Jose State University

3.5%

Colorado Technical University

3.5%

Oklahoma State University

3.5%

Northern Virginia Community College

3.5%

University of North Carolina at Greensboro

3.0%

Ohio State University

3.0%

Houston Community College

3.0%

University of Houston

3.0%

Portland Community College

3.0%
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Majors

Electrical Engineering

24.1%

Business

13.5%

Computer Science

9.9%

Electrical Engineering Technology

9.1%

Information Technology

6.6%

Computer Information Systems

6.6%

Computer Networking

5.3%

Computer Technical Support

3.6%

Mechanical Engineering

3.1%

Management

2.4%

Computer Engineering

2.1%

Project Management

2.0%

Information Systems

2.0%

Management Information Systems

1.7%

Engineering

1.7%

Education

1.5%

Engineering Technology

1.3%

Computer Systems Security

1.2%

Industrial Technology

1.1%

Environmental Control Technologies/Technicians

1.1%
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Degrees

Bachelors

32.6%

Other

24.4%

Associate

23.2%

Masters

12.7%

Certificate

4.2%

Diploma

2.1%

Doctorate

0.7%

License

0.1%
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Real Customer Engineer Salaries

Job Title Company Location Start Date Salary
Customer Success Engineer Wavefront, Inc. Palo Alto, CA Jul 28, 2016 $155,000 -
$175,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jan 06, 2015 $150,000 -
$170,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jun 01, 2015 $150,000 -
$170,000
Director of Customer Solutions Engineering Litepoint Corporation Sunnyvale, CA Jan 12, 2015 $148,034
Manager, Customer Engineering Bloomreach, Inc. Mountain View, CA Sep 15, 2016 $135,000
Principal Customer Engineer Deerfield Imaging Inc. Minnetonka, MN Nov 29, 2016 $130,500
Staff Customer Engagement Engineer Cadence Design Systems, Inc. Snoqualmie, WA Sep 15, 2015 $126,859 -
$174,200
Asic Customer Engineer Staff LSI Corporation, An Avago Technologies Company San Jose, CA Jun 05, 2015 $123,498 -
$145,712
Bolt Americas Customer Engineer Alcatel-Lucent USA, Inc. Mountain View, CA Jul 13, 2015 $120,000
Customer Success Engineer Autodesk, Inc. San Francisco, CA Sep 14, 2016 $118,103
Full Stack Engineer-Customer Centric Engineering Salesforce.Com Inc. San Francisco, CA Aug 22, 2016 $117,770
Engineer-Customer Firmware SAS Samsung Semiconductor, Inc. San Jose, CA Sep 19, 2016 $115,000
Customer Engineer Forgerock Inc. San Francisco, CA Jun 07, 2016 $113,050 -
$152,950
LS Customer Engineer Alcatel-Lucent USA Inc. Hillsborough, NJ Sep 08, 2015 $110,000
Asic Customer Engineer LSI Corporation Allentown, PA Jan 21, 2015 $91,458
Asic Customer Engineer LSI Corporation Allentown, PA Jan 13, 2016 $91,458
Principal Engineer, Customer Engineering Globalfoundries U.S. Inc. Malta, NY Sep 14, 2016 $90,064 -
$98,000
Customer Engineer Wizrocket Inc. Sunnyvale, CA Feb 08, 2016 $90,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Jan 08, 2015 $90,000
Customer Success Engineer Thousand Eyes, Inc. San Francisco, CA Aug 08, 2015 $90,000 -
$100,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Aug 01, 2015 $90,000
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD May 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Oct 19, 2015 $77,002
Engineer 2-Customer Network Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,000

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Top Skills for A Customer Engineer

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  1. Computer
  2. Laser Printers
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Installed and maintained data processing equipment throughout Central Texas including, networking, peripherals and individual computers.
  • Provided hands on maintenance and technical support for the IBM laser printers in the Kansas account region.
  • Assisted customer service engineer on installation and troubleshooting of VOD system and application.
  • Performed installs, service, and troubleshooting for LAN configurations, print and application servers, desktop and laptop computers.
  • Provide installation, maintenance and repairs on ATM equipment to assure continuity of customer operations and high levels of customer satisfaction.

How Would You Rate Working As a Customer Engineer?

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Top Customer Engineer Employers

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