FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Customer Engineer

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $80,544

    Average Salary

What Does A Customer Engineer Do

Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.

Duties

Software developers typically do the following:

  • Analyze users’ needs and then design, test, and develop software to meet those needs
  • Recommend software upgrades for customers’ existing programs and systems
  • Design each piece of an application or a system and plan how the pieces will work together
  • Create a variety of models and diagrams (such as flowcharts) that instruct programmers how to write software code
  • Ensure that a program continues to function normally through software maintenance and testing
  • Document every aspect of an application or a system as a reference for future maintenance and upgrades
  • Collaborate with other computer specialists to create optimum software

Software developers are in charge of the entire development process for a software program. They may begin by asking how the customer plans to use the software. They must identify the core functionality that users need from software programs. Software developers must also determine user requirements that are unrelated to the functionality of software, such as the level of security and performance needs. They design the program and then give instructions to programmers, who write computer code and test it.

If the program does not work as expected or if testers find it too difficult to use, software developers go back to the design process to fix the problems or improve the program. After the program is released to the customer, a developer may perform upgrades and maintenance.

Developers usually work closely with computer programmers. However, in some companies, developers write code themselves instead of giving instructions to the programmers.

Developers who supervise a software project from the planning stages through implementation sometimes are called information technology (IT) project managers. These workers monitor the project’s progress to ensure that it meets deadlines, standards, and cost targets. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

The following are examples of types of software developers:

Applications software developers design computer applications, such as word processors and games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company’s intranet.

Systems software developers create the systems that keep computers functioning properly. These could be operating systems for computers that the general public buys or systems built specifically for an organization. Often, systems software developers also build the system’s interface, which is what allows users to interact with the computer. Systems software developers are creating the operating systems that control most of the consumer electronics in use today, including the systems in phones or cars.

Show More

Show Less

How To Become A Customer Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

Show More

Show Less

Customer Engineer jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Engineer Career Paths

Customer Engineer
Desktop Support Technician Information Technology Specialist Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Technical Support Engineer Senior Systems Engineer Director Of Information
Director, Technical Operations
11 Yearsyrs
Technical Support Engineer Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Systems Engineer Senior Software Engineer
Lead Technician
6 Yearsyrs
Network Engineer Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Desktop Support Technician Project Manager Senior Product Manager
Principal Product Manager
10 Yearsyrs
Project Manager Product Manager
Product Line Manager
9 Yearsyrs
Systems Engineer Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Software Engineer
Quality Assurance Lead
6 Yearsyrs
Network Technician Systems Engineer Product Manager
Research And Development Technician
6 Yearsyrs
Technical Support Specialist Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Engineer Network Administrator Systems Analyst
Senior Systems Analyst
7 Yearsyrs
Systems Administrator Network Engineer Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Senior Systems Engineer Business Development Manager Solution Specialist
Solutions Manager
8 Yearsyrs
Network Technician Systems Analyst
Systems Manager
7 Yearsyrs
Network Administrator Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Senior Systems Engineer Project Manager Technical Project Manager
Technical Product Manager
9 Yearsyrs
Network Administrator Information Technology Manager
Technical Services Manager
8 Yearsyrs
Show More

Average Length of Employment
Customer Engineer 5.0 years
Engineer 3.2 years
Network Engineer 3.1 years
Computer Engineer 3.0 years
Top Employers Before
Technician 5.4%
Top Employers After
Consultant 5.1%
Technician 4.3%

Customer Engineer Demographics

Gender

Male

88.3%

Female

9.2%

Unknown

2.5%
Ethnicity

White

77.1%

Hispanic or Latino

10.0%

Asian

9.7%

Unknown

2.5%

Black or African American

0.8%
Show More
Languages Spoken

Spanish

40.7%

German

9.3%

French

7.0%

Chinese

4.7%

Japanese

4.7%

Carrier

4.7%

Hindi

3.5%

Mandarin

3.5%

Polish

3.5%

Portuguese

2.3%

Vietnamese

2.3%

Russian

2.3%

Korean

2.3%

Arabic

2.3%

Swahili

1.2%

Marathi

1.2%

Cantonese

1.2%

Tagalog

1.2%

Thai

1.2%

Bengali

1.2%
Show More

Customer Engineer Education

Schools

University of Phoenix

26.9%

More Tech Institute

8.2%

Georgia Institute of Technology -

5.3%

Illinois Institute of Technology

4.1%

Community College of the Air Force

4.1%

Purdue University

4.1%

Ohio State University

3.7%

San Jose State University

3.7%

Strayer University

3.7%

Colorado Technical University

3.7%

Northern Virginia Community College

3.7%

University of Toledo

3.3%

University of North Texas

3.3%

University of Maryland - University College

3.3%

American InterContinental University

3.3%

University of Houston

3.3%

Western Governors University

3.3%

Oklahoma State University

3.3%

Northeastern University

3.3%

University of North Carolina at Greensboro

2.9%
Show More
Majors

Electrical Engineering

24.2%

Business

13.6%

Computer Science

10.1%

Electrical Engineering Technology

10.0%

Computer Information Systems

6.2%

Information Technology

6.0%

Computer Networking

5.0%

Computer Technical Support

3.9%

Mechanical Engineering

2.8%

Management

2.5%

Computer Engineering

2.1%

Project Management

1.9%

Information Systems

1.7%

Education

1.6%

Engineering

1.6%

Management Information Systems

1.5%

Engineering Technology

1.3%

Finance

1.3%

Communication

1.2%

Environmental Control Technologies/Technicians

1.2%
Show More
Degrees

Bachelors

31.7%

Other

25.6%

Associate

22.6%

Masters

12.0%

Certificate

5.0%

Diploma

2.4%

Doctorate

0.7%

License

0.1%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Engineer Salaries

Job Title Company Location Start Date Salary
Customer Success Engineer Wavefront, Inc. Palo Alto, CA Jul 28, 2016 $155,000 -
$175,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jan 06, 2015 $150,000 -
$170,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jun 01, 2015 $150,000 -
$170,000
Director of Customer Solutions Engineering Litepoint Corporation Sunnyvale, CA Jan 12, 2015 $148,034
Manager, Customer Engineering Bloomreach, Inc. Mountain View, CA Sep 15, 2016 $135,000
Principal Customer Engineer Deerfield Imaging Inc. Minnetonka, MN Nov 29, 2016 $130,500
Staff Customer Engagement Engineer Cadence Design Systems, Inc. Snoqualmie, WA Sep 15, 2015 $126,859 -
$174,200
Asic Customer Engineer Staff LSI Corporation, An Avago Technologies Company San Jose, CA Jun 05, 2015 $123,498 -
$145,712
Bolt Americas Customer Engineer Alcatel-Lucent USA, Inc. Mountain View, CA Jul 13, 2015 $120,000
Customer Success Engineer Autodesk, Inc. San Francisco, CA Sep 14, 2016 $118,103
Full Stack Engineer-Customer Centric Engineering Salesforce.Com Inc. San Francisco, CA Aug 22, 2016 $117,770
Engineer-Customer Firmware SAS Samsung Semiconductor, Inc. San Jose, CA Sep 19, 2016 $115,000
Customer Engineer Forgerock Inc. San Francisco, CA Jun 07, 2016 $113,050 -
$152,950
LS Customer Engineer Alcatel-Lucent USA Inc. Hillsborough, NJ Sep 08, 2015 $110,000
Asic Customer Engineer LSI Corporation Allentown, PA Jan 21, 2015 $91,458
Asic Customer Engineer LSI Corporation Allentown, PA Jan 13, 2016 $91,458
Principal Engineer, Customer Engineering Globalfoundries U.S. Inc. Malta, NY Sep 14, 2016 $90,064 -
$98,000
Customer Engineer Wizrocket Inc. Sunnyvale, CA Feb 08, 2016 $90,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Jan 08, 2015 $90,000
Customer Success Engineer Thousand Eyes, Inc. San Francisco, CA Aug 08, 2015 $90,000 -
$100,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Aug 01, 2015 $90,000
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD May 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Oct 19, 2015 $77,002
Engineer 2-Customer Network Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Customer Engineer

HardwareSupportLaserPrintersCustomerServiceDesktopSupportPersonalComputersATMCustomerSatisfactionPOSPreventativeMaintenanceTroubleshootNCRLaptopsTechnicalSupportOnsiteSaleLexmarkCustomerSitesWindowsNTEMCSetup

Show More

Top Customer Engineer Skills

  1. Hardware Support
  2. Laser Printers
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Deliver hardware support services in support of HP technical workstations and servers, test equipment, and associated peripherals.
  • Serviced 350 IBM and IBM compatible microcomputer systems and HP Laser Printers throughout Connecticut.
  • Worked closely with help desk staff and duty managers to resolve difficult customer service issues.
  • Managed services desktop support for corporate clients.
  • Loaded workstation products and performed data migration on personal computers.

Top Customer Engineer Employers

Customer Engineer Videos

Network Engineer: Expectations vs Reality

Engineering Salaries - How Much Do Engineers Get Paid?

Career Advice on becoming a Mechanical Engineer by Nicola S (Full Version)

×