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Become A Customer Engineer

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Working As A Customer Engineer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
  • Documenting/Recording Information
  • Mostly Sitting

  • $83,000

    Average Salary

What Does A Customer Engineer Do

Electrical engineers design, develop, test, and supervise the manufacturing of electrical equipment, such as electric motors, radar and navigation systems, communications systems, or power generation equipment. Electrical engineers also design the electrical systems of automobiles and aircraft.

Electronics engineers design and develop electronic equipment, such as broadcast and communications systems, from portable music players to global positioning systems (GPSs). Many also work in areas closely related to computer hardware.

Duties

Electrical engineers typically do the following:

  • Design new ways to use electrical power to develop or improve products
  • Perform detailed calculations to develop manufacturing, construction, and installation standards and specifications
  • Direct the manufacture, installation, and testing of electrical equipment to ensure that products meet specifications and codes
  • Investigate complaints from customers or the public, evaluate problems, and recommend solutions
  • Work with project managers on production efforts to ensure that projects are completed satisfactorily, on time, and within budget

Electronics engineers typically do the following:

  • Design electronic components, software, products, or systems for commercial, industrial, medical, military, or scientific applications
  • Analyze customer needs and determine the requirements, capacity, and cost for developing an electrical system plan
  • Develop maintenance and testing procedures for electronic components and equipment
  • Evaluate systems and recommend design modifications or equipment repair
  • Inspect electronic equipment, instruments, and systems to make sure that they meet safety standards and applicable regulations
  • Plan and develop applications and modifications for electronic properties used in parts and systems in order to improve technical performance

Electronics engineers who work for the federal government research, develop, and evaluate electronic devices used in a variety of areas, such as aviation, computing, transportation, and manufacturing. They work on federal electronic devices and systems, including satellites, flight systems, radar and sonar systems, and communications systems.

The work of electrical engineers and electronics engineers is often similar. Both use engineering and design software and equipment to do engineering tasks. Both types of engineers also must work with other engineers to discuss existing products and possibilities for engineering projects.

Engineers whose work is related exclusively to computer hardware are considered computer hardware engineers.

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How To Become A Customer Engineer

Electrical and electronics engineers must have a bachelor’s degree. Employers also value practical experience, so participation in cooperative engineering programs, in which students earn academic credit for structured work experience. Having a Professional Engineer (PE) license may improve an engineer’s chances of finding employment.

Education

High school students interested in studying electrical or electronics engineering benefit from taking courses in physics and mathematics, including algebra, trigonometry, and calculus. Courses in drafting are also helpful, because electrical and electronics engineers often are required to prepare technical drawings.

In order to enter the occupation, prospective electrical and electronics engineers need a bachelor’s degree in electrical engineering, electronics engineering, or electrical engineering technology. Programs include classroom, laboratory, and field studies. Courses include digital systems design, differential equations, and electrical circuit theory. Programs in electrical engineering, electronics engineering, or electrical engineering technology should be accredited by ABET.

Some colleges and universities offer cooperative programs in which students gain practical experience while completing their education. Cooperative programs combine classroom study with practical work. Internships provide similar experience and are growing in number.

At some universities, students can enroll in a 5-year program that leads to both a bachelor’s degree and a master’s degree. A graduate degree allows an engineer to work as an instructor at some universities, or in research and development.

Important Qualities

Concentration. Electrical and electronics engineers design and develop complex electrical systems and electronic components and products. They must be able to keep track of multiple design elements and technical characteristics when performing these tasks.

Initiative. Electrical and electronics engineers must be able to apply their knowledge to new tasks in every project they undertake. In addition, they must engage in continuing education to keep up with changes in technology.

Interpersonal skills. Electrical and electronics engineers must be able to work with others during the manufacturing process to ensure that their plans are implemented correctly. This collaboration includes monitoring technicians and devising remedies to problems as they arise.

Math skills. Electrical and electronics engineers must be able to use the principles of calculus and other advanced math in order to analyze, design, and troubleshoot equipment.

Speaking skills. Electrical and electronics engineers work closely with other engineers and technicians. They must be able to explain their designs and reasoning clearly and to relay instructions during product development and production. They also may need to explain complex issues to customers who have little or no technical expertise.

Writing skills. Electrical and electronics engineers develop technical publications related to equipment they develop, including maintenance manuals, operation manuals, parts lists, product proposals, and design methods documents.

Licenses, Certifications, and Registrations

Licensure is not required for entry-level positions as electrical and electronics engineers. A Professional Engineering (PE) license, which allows for higher levels of leadership and independence, can be acquired later in one’s career. Licensed engineers are called professional engineers (PEs). A PE can oversee the work of other engineers, sign off on projects, and provide services directly to the public. State licensure generally requires

  • A degree from an ABET-accredited engineering program
  • A passing score on the Fundamentals of Engineering (FE) exam
  • Relevant work experience
  • A passing score on the Professional Engineering (PE) exam

The initial Fundamentals of Engineering (FE) exam can be taken right after graduation from a college or university. Engineers who pass this exam commonly are called engineers in training (EITs) or engineer interns (EIs). After getting work experience, EITs can take the second exam, called the Principles and Practice of Engineering exam.

Several states require engineers to take continuing education courses to keep their license. Most states recognize licensure from other states if the licensing state’s requirements meet or exceed their own licensure requirements.

Advancement

Electrical and electronic engineers may advance to supervisory positions in which they lead a team of engineers and technicians. Some may move to management positions, working as engineering or program managers. Preparation for managerial positions usually requires working under the guidance of a more experienced engineer. For more information, see the profile on architectural and engineering managers.

For sales work, an engineering background enables engineers to discuss a product's technical aspects and assist in product planning and use. For more information, see the profile on sales engineers.

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Customer Engineer Jobs

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Customer Engineer Career Paths

Customer Engineer
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Field Service Technician Systems Administrator
Information Technology Manager
7 Yearsyrs
Field Service Technician Systems Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Support Specialist Systems Engineer Project Manager
Service Delivery Manager
10 Yearsyrs
Technical Support Specialist Network Administrator Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Network Technician Network Administrator Systems Analyst
Systems Manager
6 Yearsyrs
Network Technician Senior Network Engineer Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Network Technician Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Network Engineer Consultant Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Network Engineer Lead Technician Technical Manager
Technical Operations Manager
8 Yearsyrs
Technical Support Technician Technical Support Engineer Technical Support Manager
Technical Services Manager
7 Yearsyrs
Senior Customer Engineer
6 Yearsyrs
Network Engineer Data Center Engineer
Data Center Manager
8 Yearsyrs
Technical Support Technician Account Executive Sales Account Manager
Account Services Manager
6 Yearsyrs
Technical Support Technician Engineer Senior Design Engineer
Senior Engineering Team Leader
8 Yearsyrs
Technical Support Engineer Test Engineer Senior Engineering Technician
Engineering Laboratory Manager
8 Yearsyrs
Consultant Senior Software Engineer Senior Technical Consultant
Vice President, Technology
11 Yearsyrs
Consultant Project Manager Engineering Director
Director, Hardware Engineering
14 Yearsyrs
Senior Systems Engineer Program Manager Operations Program Manager
Global Operations Manager
10 Yearsyrs
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Do you work as a Customer Engineer?

Average Yearly Salary
$83,000
Show Salaries
$61,000
Min 10%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$113,000
Max 90%
Best Paying Company
Google
Highest Paying City
San Francisco, CA
Highest Paying State
Texas
Avg Experience Level
4.3 years
How much does a Customer Engineer make at top companies?
The national average salary for a Customer Engineer in the United States is $83,696 per year or $40 per hour. Those in the bottom 10 percent make under $61,000 a year, and the top 10 percent make over $113,000.

Real Customer Engineer Salaries

Job Title Company Location Start Date Salary
Customer Success Engineer Wavefront, Inc. Palo Alto, CA Jul 28, 2016 $155,000 -
$175,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jun 01, 2015 $150,000 -
$170,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jan 06, 2015 $150,000 -
$170,000
Director of Customer Solutions Engineering Litepoint Corporation Sunnyvale, CA Jan 12, 2015 $148,034
Manager, Customer Engineering Bloomreach, Inc. Mountain View, CA Sep 15, 2016 $135,000
Principal Customer Engineer Deerfield Imaging Inc. Minnetonka, MN Nov 29, 2016 $130,500
Staff Customer Engagement Engineer Cadence Design Systems, Inc. Snoqualmie, WA Sep 15, 2015 $126,859 -
$174,200
Asic Customer Engineer Staff LSI Corporation, An Avago Technologies Company San Jose, CA Jun 05, 2015 $123,498 -
$145,712
Bolt Americas Customer Engineer Alcatel-Lucent USA, Inc. Mountain View, CA Jul 13, 2015 $120,000
Customer Success Engineer Autodesk, Inc. San Francisco, CA Sep 14, 2016 $118,103
Full Stack Engineer-Customer Centric Engineering Salesforce.com Inc. San Francisco, CA Aug 22, 2016 $117,770
Engineer-Customer Firmware SAS Samsung Semiconductor, Inc. San Jose, CA Sep 19, 2016 $115,000
Customer Engineer Forgerock Inc. San Francisco, CA Jun 07, 2016 $113,050 -
$152,950
LS Customer Engineer Alcatel-Lucent USA Inc. Hillsborough, NJ Sep 08, 2015 $110,000
Asic Customer Engineer LSI Corporation Allentown, PA Jan 13, 2016 $91,458
Asic Customer Engineer LSI Corporation Allentown, PA Jan 21, 2015 $91,458
Principal Engineer, Customer Engineering Globalfoundries U.S. Inc. Malta, NY Sep 14, 2016 $90,064 -
$121,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Aug 01, 2015 $90,000
Customer Success Engineer Thousand Eyes, Inc. San Francisco, CA Aug 08, 2015 $90,000 -
$100,000
Customer Engineer Wizrocket Inc. Sunnyvale, CA Feb 08, 2016 $90,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Jan 08, 2015 $90,000
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD May 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Network Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Oct 19, 2015 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,000

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Top Skills for A Customer Engineer

  1. Hardware Maintenance
  2. Customer Service
  3. Laser Printers
You can check out examples of real life uses of top skills on resumes here:
  • Contributed to company success by providing hardware maintenance and installation on computer equipment for Fortune 500 customer base.
  • Assisted customer service engineer on installation and troubleshooting of VOD system and application.
  • Provided hands on maintenance and technical support for the IBM laser printers in the Kansas account region.
  • Field Engineer supporting hardware, software, printers, plotters, network equipment and ATM's for financial and commercial customers.
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.

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Average Salary:

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Top 10 Best States for Customer Engineers

  1. Texas
  2. Alabama
  3. Massachusetts
  4. California
  5. Virginia
  6. New Mexico
  7. New Hampshire
  8. Maryland
  9. North Dakota
  10. Washington
  • (2,145 jobs)
  • (480 jobs)
  • (1,091 jobs)
  • (4,692 jobs)
  • (1,996 jobs)
  • (175 jobs)
  • (238 jobs)
  • (1,165 jobs)
  • (80 jobs)
  • (890 jobs)

Customer Engineer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,861 Customer Engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Engineer Resume

View Resume Examples

Customer Engineer Demographics

Gender

Male

84.4%

Female

9.7%

Unknown

5.9%
Ethnicity

White

59.8%

Hispanic or Latino

14.3%

Black or African American

11.4%

Asian

10.2%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

38.6%

German

7.2%

French

7.2%

Carrier

6.0%

Chinese

4.8%

Japanese

4.8%

Arabic

4.8%

Russian

3.6%

Hindi

3.6%

Polish

3.6%

Vietnamese

2.4%

Mandarin

2.4%

Korean

2.4%

Swahili

1.2%

Portuguese

1.2%

Marathi

1.2%

Cantonese

1.2%

Tagalog

1.2%

Kazakh

1.2%

Thai

1.2%
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Customer Engineer Education

Schools

University of Phoenix

28.5%

More Tech Institute

7.2%

Georgia Institute of Technology -

6.3%

American InterContinental University

4.1%

Community College of the Air Force

4.1%

Illinois Institute of Technology

3.8%

Texas A&M University

3.8%

Purdue University

3.8%

Western Governors University

3.8%

Strayer University

3.8%

San Jose State University

3.4%

Oklahoma State University

3.4%

Heald College - Central Administrative Office

3.1%

Pennsylvania State University

3.1%

Houston Community College

3.1%

University of Toledo

3.1%

Colorado Technical University

3.1%

University of Texas at Austin

2.8%

College of DuPage

2.8%

A-Technical College

2.8%
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Majors

Electrical Engineering

24.5%

Business

13.7%

Computer Science

10.0%

Electrical Engineering Technology

9.2%

Computer Information Systems

6.4%

Information Technology

6.3%

Computer Networking

5.4%

Computer Technical Support

3.4%

Mechanical Engineering

3.0%

Management

2.3%

Project Management

2.1%

Computer Engineering

2.0%

Information Systems

1.9%

Engineering

1.8%

Management Information Systems

1.6%

Education

1.5%

Computer Engineering Technology

1.4%

Environmental Control Technologies/Technicians

1.3%

Computer Systems Security

1.2%

Industrial Technology

1.1%
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Degrees

Bachelors

34.0%

Associate

23.2%

Other

22.3%

Masters

12.3%

Certificate

4.8%

Diploma

2.7%

Doctorate

0.6%

License

0.1%
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