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Become A Customer Engineer

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Working As A Customer Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $80,544

    Average Salary

What Does A Customer Engineer Do At Stanley Black and Decker

* Effectively provide customers with guidance and solutions when problems are reported.
* Communicate with leadership and product teams to provide updates and raise any open issues.
* Troubleshoot technical escalations from front line support via phone and/or email.
* Act as the customer experience advocate within the company.
* Track customer reports and identify & report trending issues.
* Test returned hardware and software to investigate failures.
* Work closely with Product Managers to improve product capabilities and documentation that are aligned with customers’ needs
* Manage pilot projects, that may include deploying hardware on active constructions sites where environmental conditions will vary.
* Take on any task necessary for success within the project.
* Experience with CRM or service systems a plus

What Does A Customer Engineer Do At Ricoh Americas Corporation

* Designing, implementing, and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
* Designing, implementing, and trouble-shooting multi-site Active Directory 2003/2008/2012 environments.
* Designing, implementing, and trouble-shooting Microsoft Exchange 2003/2007/2010/2013 environments.
* Designing, implementing, and trouble-shooting multi-site WAN environments.
* Designing, implementing, and trouble-shooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
* Designing, implementing and troubleshooting virtualization environments
* Proven customer facing field experience.
* Designing, implementing and troubleshooting backup solutions both on-site and remote
* Designing, implementing and troubleshooting storage area networks

What Does A Customer Engineer Do At Mitel

* To provide first line support for Mitel and products.
* To deliver a high standard of customer service.
* To respond to Service Notifications, diagnose and resolve technical faults and meet agreed contractual obligations.
* To work with third party maintainers to resolve technical issues on voice and data solutions.
* To provide detailed and accurate notes in real time on the progression of service notification tasks for internal and external viewing.
* Escalate to Tier 2 support, any technical issues where appropriate using ECS escalation process.
* To carry out MAC, Installation and Upgrade tasks as required.
* To provide detailed problem reports to the Engineering Team Manager / Site Project Manager with use of the recognised management tools.
* To contribute to Mitel revenues by promoting the products and services available to our client.
* To comply with all Mitel and Client site-specific Health and Safety procedures and requirements.
* To be responsible for the security and maintenance of all allocated tools, equipment and inventory.
* For a full job description, please apply online

What Does A Customer Engineer Do At Edwards Lifesciences

* Plan, collect and translate detailed information about how users interact with Critical Care medical devices through interviews, direct observation in the field, task analysis, and simulation labs.
* Interaction with Key Opinion Leaders (KOLs) to determine their needs/wants.
* Support System requirements development and management related usability, user experience and testing.
* Maintain current knowledge of competitive technologies in addition to medical, technical, and biomedical developments related to company products.
* Support Regional Marketing and Sales teams in pre-sale efforts for technical features such as connectivity, functionality, service features.
* Support communication with hospital IT departments for initial deployment questions, setup, testing strategy.
* Interface with sales, marketing and quality/complaint handling organization to support post-market surveillance efforts.
* Drive technical root cause investigations as necessary, engaging appropriate R&D, quality and vendor resources.
* Display effective technical skills to navigate the tasks through a large cross-functional team during the product development process.
* May receive technical guidance on the most unusual or complex problems, but independently determines and develops approaches to solutions.
* Will require up to 25% domestic and international travel.
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What Does A Customer Engineer Do At Alcatel-Lucent

* In charge of demonstrating Proof of Concept (PoC) from definition to validation: works with Solution Architect to develop a test environment, prepares and executes efficiently the PoC to meet Solution (Blueprint/customer specific) dynamic requirements;· Assesses IOP Test Results;Verifies and validates inter-operation of products / subsystems from multiple vendors: develops test strategy, designs test case executes test plans, writes fault reports on the basis of trouble shooting and reports results into the project;Integrates the solution (blueprint or customer specific) into the network and IT systems in line with the specifications: provides the network and IT elements with IP addresses, routing protocols, signaling parameters, QoS, etc.
* Performs solution integration tests and maintains the integration and the consistency of the solution over the whole project cycle;Develops test strategy, designs test cases, executes test plans, writes fault reports on the basis of trouble shooting and reports results into the project;Designs and Validates the Solution within customer's environment (including end user services, system management,) to ensure that all customer’s requirements, as defined in the contract are covered.
* Ensures the solution performs as designed by validation/testing the integration functionality and by giving the base for a final acceptance by the customer
* Performs on-site consultancy of a customer network, providing expert technical advice on multivendor solution options in the domain of the faultiness of the solution after deployment.
* Resolves issues raised by customer and provides solutions based on Nokia Fixed Network products or 3rd party equipment including improvements in operations, auditing and validation strategy;Controls and manages the platform & lab requirements, configuration and results;Configures all the network elements with the network management elements provided as part of the Solution.
* Maintains & tracks the evolutions of the Solution configuration;Along the project lifecycle Provides initial analysis for the defects, tracks these defects and verifies their resolution in Solution environment;Assessing compliance to customer requirements in design and test results;Maintains and develops technical relationship with the customer team to gain trust
* Provides inputs to all required project documentation on integration test objective, test plan and test results, including integration strategy and environment specifications
* Applies detailed design methodologies, best practices and processes to ensure deliverables qualityNokia is a global leader in the technologies that connect people and things.
* With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
* Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
* Qualifications / ExperienceUniversity degree in a related Information Technology/Computer Science/Engineering subject disciplinesExcellent understanding of GPON technology ; xDSL/G
* Fast technology ; IP (L2/L3 configuration) ; the protocols for mobile backhaul solution, for successful integration testing of proposed solutionUnderstanding of MPLS and IP routing is a plusExcellent problem-solving skills to analyze and capture customer requirements and expectations
* Must possess good communication skills and ability to present concepts clearly, precisely and conciselyStrong people skills to build rapport & sustain strong customer relationshipAt least 5 years of experience with management of complex system integration projects in a difficult environment and with demanding customersMust possess fluent oral and written Korean Language

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How To Become A Customer Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Customer Engineer jobs

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Real Customer Engineer Salaries

Job Title Company Location Start Date Salary
Customer Success Engineer Wavefront, Inc. Palo Alto, CA Jul 28, 2016 $155,000 -
$175,000
Senior Manager, Customer Engineer Pivotal Software, Inc. Palo Alto, CA Nov 21, 2016 $152,880 -
$201,250
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jan 06, 2015 $150,000 -
$170,000
Customer Success Engineer Wavefront Inc. Palo Alto, CA Jun 01, 2015 $150,000 -
$170,000
Manager, Customer Engineering Bloomreach, Inc. Mountain View, CA Sep 15, 2016 $135,000
Principal Customer Engineer Deerfield Imaging Inc. Minnetonka, MN Nov 29, 2016 $130,500
Staff Customer Engagement Engineer Cadence Design Systems, Inc. Snoqualmie, WA Sep 15, 2015 $126,859 -
$174,200
Asic Customer Engineer Staff LSI Corporation, An Avago Technologies Company San Jose, CA Jun 05, 2015 $123,498 -
$145,712
Bolt Americas Customer Engineer Alcatel-Lucent USA, Inc. Mountain View, CA Jul 13, 2015 $120,000
Customer Success Engineer Autodesk, Inc. San Francisco, CA Sep 14, 2016 $118,103
Full Stack Engineer-Customer Centric Engineering Salesforce.Com Inc. San Francisco, CA Aug 22, 2016 $117,770
Engineer-Customer Firmware SAS Samsung Semiconductor, Inc. San Jose, CA Sep 19, 2016 $115,000
Customer Engineer Forgerock Inc. San Francisco, CA Jun 07, 2016 $113,050 -
$152,950
Field Customer Engineer F5 Networks, Inc. Seattle, WA Feb 25, 2016 $112,581 -
$155,410
Customer Engineer Applied Materials, Inc. Malta, NY Sep 17, 2015 $92,123
Customer Engineer Applied Materials, Inc. Albany, NY Sep 16, 2015 $92,123
Asic Customer Engineer LSI Corporation Allentown, PA Jan 13, 2016 $91,458
Asic Customer Engineer LSI Corporation Allentown, PA Jan 21, 2015 $91,458
Principal Engineer, Customer Engineering Globalfoundries U.S. Inc. Malta, NY Sep 14, 2016 $90,064 -
$98,000
Backline Engineer, Customer Care Saba Software Inc. Redwood City, CA Jan 08, 2015 $90,000
Customer Engineer Wizrocket Inc. Sunnyvale, CA Feb 08, 2016 $90,000
Customer Engineer Applied Materials, Inc. Malta, NY Oct 26, 2016 $77,438
Customer Engineer Applied Materials, Inc. Malta, NY Nov 12, 2015 $77,126 -
$83,700
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD Oct 19, 2015 $77,002
Engineer 2-Customer Network Hughes Network Systems LLC Germantown, MD Jan 09, 2016 $77,002
Engineer 2-Customer Networks Hughes Network Systems LLC Germantown, MD May 09, 2016 $77,002

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Top Skills for A Customer Engineer

HardwareSupportLaserPrintersCustomerServiceDesktopSupportPersonalComputersATMCustomerSatisfactionPOSPreventativeMaintenanceTroubleshootNCRLaptopsTechnicalSupportOnsiteSaleLexmarkCustomerSitesWindowsNTEMCSetup

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Top Customer Engineer Skills

  1. Hardware Support
  2. Laser Printers
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Deliver hardware support services in support of HP technical workstations and servers, test equipment, and associated peripherals.
  • Serviced 350 IBM and IBM compatible microcomputer systems and HP Laser Printers throughout Connecticut.
  • Worked closely with help desk staff and duty managers to resolve difficult customer service issues.
  • Managed services desktop support for corporate clients.
  • Loaded workstation products and performed data migration on personal computers.

Top Customer Engineer Employers

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