Top Customer Engineer Skills

Below we've compiled a list of the most important skills for a Customer Engineer. We ranked the top skills based on the percentage of Customer Engineer resumes they appeared on. For example, 11.1% of Customer Engineer resumes contained Hardware Maintenance as a skill. Let's find out what skills a Customer Engineer actually needs in order to be successful in the workplace.

The six most common skills found on Customer Engineer resumes in 2020. Read below to see the full list.

1. Hardware Maintenance

high Demand
Here's how Hardware Maintenance is used in Customer Engineer jobs:
  • Contributed to company success by providing hardware maintenance and installation on computer equipment for Fortune 500 customer base.
  • Performed hardware maintenance on Wal-Mart loss prevention PC equipment where personnel had access to surveillance cameras in their respective Wal-Mart stores.
  • Maintained the highest revenue to expense ratio in sales district performing hardware maintenance and software service support.
  • Provided hardware maintenance on Sun and Windows systems for multiple third party contracts.
  • Provided services that included hardware maintenance, network management, multi-vendor maintenance and NCR Proprietary software support.
  • Handled tasks such as hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
  • Perform services include hardware maintenance, installation, network management, multi-vendor maintenance and software support.
  • Oversee hardware Maintenance, installation, basic networking, multi-vender printers, and software support.
  • Travelled to client sites and performed hardware maintenance and warranty repairs.
  • Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
  • Service electromechanical equipment like self-checkout systems Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
  • Provide hardware maintenance, installation, network management, multi-vendor maintenance and software support Install network cabling and cctv.

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2. Customer Service

high Demand
Here's how Customer Service is used in Customer Engineer jobs:
  • Maintained an environment focused on providing optimal customer service, extensive experience in troubleshooting telephony trunking and T1 circuitry.
  • Provided outstanding customer service by communicating and training customer employees in the maintenance and repair of semiconductor tool systems
  • Assume accountability for customer service within assigned accounts and communicate effectively with customer process and equipment engineers.
  • Maintained multiple customers' information technology equipment to achieve optimum operation while providing excellent customer service.
  • Provide exceptional customer service and organizational skills while managing UPS and ancillary equipment at customer sites.
  • Served as Customer Service Representative for microfilm production centers in Richmond and Chesapeake, Virginia.
  • Assisted customer service engineer on installation and troubleshooting of VOD system and application.
  • Delivered excellent customer service as account manager for over 40 assigned accounts.
  • Experience in Data Center Engineering/Management built on a strong foundation of customer service
  • Managed several projects that were focused on customer service or service enhancement.
  • Received several letters of commendation from clients for extraordinary customer service.
  • Earned various awards related to excellent performance and customer service.
  • Provided exceptional customer service to ensure renewal of service contracts.
  • Provided exemplary customer service educating clients on equipment hardware and software
  • Provide customer services such as calibrations and other periodic maintenance.
  • Provided technical and customer service/support on Applied Material systems.
  • Build and nurture customer relationships through excellent customer service.
  • Provided exceptional customer service during face-to-face client interactions.
  • Promoted through the years within AKI customer service organization to manage the Central Region (Chicago) installation and support team.
  • Tracked all internal customer service requests that were needed to meet the cut over objectives for three sites assigned to me.

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3. Laser Printers

high Demand
Here's how Laser Printers is used in Customer Engineer jobs:
  • Provided hands on maintenance and technical support for the IBM laser printers in the Kansas account region.
  • Diagnosed and repaired a wide variety of personal computers and printers and laser printers with quality results.
  • Installed, maintained, and repaired copiers and laser printers from various OEM manufacturers.
  • Installed, repaired and maintained Xerox 9700 EPS, 120 ppm laser printers.
  • Service NCR, AT&T and third party dot matrix, band, and laser printers.
  • Performed technical service on Production laser printers, repairing mechanical and electronic problems.

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4. ATM

high Demand
Here's how ATM is used in Customer Engineer jobs:
  • Field Engineer supporting hardware, software, printers, plotters, network equipment and ATM's for financial and commercial customers.
  • Work together with Call Center Staff via PDA to recover machines, get retail POS or ATM back up and running.
  • Provided sales supports, configured and tested IBM networking products (Token Ring, Frame Relay and ATM switches).
  • Provided direct customer technical support for ATM, Access Control, and Security products across six Midwestern states.
  • Rebuild, upgrade and maintain ATM computers equipped with Windows 7 operating system, Banks and NCR applications.
  • Provide installation, repairs, and maintenance on Point of Sale and ATM equipment at various locations.
  • Performed medium-high complex repair work on all types of network equipment, retail equipment and ATM's.
  • Received Best of the Best recognition for managing large Chase and Bank of America ATM refresh project.
  • Completed special projects such as Y2K software and hardware upgrade for all ATM's in territory.
  • Update ATM maintenance record for the site installation with specifics of repair work and parts replaced.
  • Load or reload software that customers use on their network and configure ATM to current specifications.
  • Assemble and install NFC kit into the ATM, power cables, connect sensors and receivers.
  • Provide installation, maintenance and repairs on ATM (second line maintenance) and/or PO.
  • Entered and configured IP information on ATM PC's for connectivity to third party networks.
  • Provided On-Site Hardware Break/Fix Support for Retail, Restaurant POS Systems and Bank ATM's.
  • Perform routine maintenance checks, adjustments and repairs on ATM sites in areas under coverage.
  • Service, maintain and repair ATM's for various banks, stores, and facilities.
  • Provided technical support on bank ATM and Point of Sale (POS) equipment.
  • Perform on-site Hardware and Software repairs on NCR ATM at various customers' locations.
  • Provide exceptional service to customers in our retail, ATM, and networking divisions.

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5. Computer Hardware

high Demand
Here's how Computer Hardware is used in Customer Engineer jobs:
  • Provided technical support for computer hardware and software to customer computer centers.
  • Performed basic computer hardware and software installation and configuration.
  • Close help/repair tickets for a variety of customers for computer hardware, software, network, and register issues.
  • Provided support to customers on IBM AS/400 mini-computer hardware and software.
  • Installed and maintained Wang and Dell computer hardware and software.
  • Install, repair, and troubleshoot computer hardware and peripherals.
  • Furthered developed computer hardware repair/virus and malware removal skills through home business while still employed with the USAF.
  • Understand and Resolve computer hardware and software failures for clients Analyze and troubleshoot complex network infrastructure in education.

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6. Desktop

high Demand
Here's how Desktop is used in Customer Engineer jobs:
  • Implemented a desktop imaging system that enabled desktop support technicians to roll-out desktops quickly and efficiently.
  • Provided desktop/laptop/printer support for specialized hardware and software systems used in Corporation's and Home Business.
  • Performed systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.
  • Provided technical service on all desktops and laptops in the organizations and maintaining network functionality.
  • Assisted other customer engineers in desktop and software installation.
  • Configure desktops and laptops to customer specifications.
  • Assisted network administration with desktop related issues.
  • Serviced Laptops, Desktops, Printers, Servers, Tape Backup, Modems, CPQ Rack installations and Inventory Project Lead.
  • Provided desktop support for clients on Windows operating system environments on Compaq, Dell, HP, IBM and Toshiba hardware.
  • Performed installs, service, and troubleshooting for LAN configurations, print and application servers, desktop and laptop computers.
  • Repair of Dell PowerEdge servers, PowerVault storage units, desktop computers, laptops, printers, and other peripherals.
  • Performed on-site warranty repair of desktops and laptops for Dell, HP, Compaq, IBM, and Best Buy.
  • Provide desktop support for Texas Instruments Inc including hardware and software diagnostics, replacing defective parts and loading of software.
  • Provide desktop and break/fix support on site for The Guardian Life Insurance Company of America and Random House, Inc.
  • Provided on-site hardware support for all HP Servers, Desktops, and Printer lines in the East Tennessee region.
  • Completed RS/6000 certifications at IBM that required extensive knowledge of the RS6000 series of mainframes and desktops.
  • Support a variety of vendor server, mass storage, desktop, core legacy and networking devices.
  • Configure, install and support of IBM, Compaq, Hewlett Packard and Toshiba desktops and laptops.
  • Created a Windows access Icon inside the OS/2 Desktop so that Windows could be activated through OS/2.
  • Configured and maintained Dell Laptop and Desktop computers for multiple clients within the Greater Denver Metro Area.

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7. POS

high Demand
Here's how POS is used in Customer Engineer jobs:
  • Experience includes meeting with department directors along with administrators regularly to identify technical requirements for existing and proposed system modifications.
  • Identified and executed solutions to improve/optimize the availability/ productivity of the PVD (Physical Vapor Deposition) tool.
  • Cultivate positive customer relationships within the territory and provide service and resolution within Service Level Agreement guidelines.
  • Inspected and performed troubleshooting on uninterrupted power supply / battery systems to identify possible problems.
  • Recruited from the supply chain organization and offered a technical position in product engineering.
  • Position description:Provided project planning/engineering and product interface designs for web-offset printing machinery.
  • Managed multiple key account relationships, with responsibility for service proposal development.
  • Verified site surveys and researched related technical specifications to create integration proposals.
  • Frequent collaboration with Sales to develop technical and commercial proposals for quoting.
  • Advised/Assisted sales organization with proposals, system configurations, and presentations.
  • Developed process for troubleshooting issues for TPOS automotive customer tracking software.
  • Maintained a positive customer service experience while repairing hardware issues.
  • Position involves extensive communications and interaction with the customer base.
  • Provide predictive maintenance thereby reducing maintenance expenses whenever possible.
  • Verified system operation within required specifications post software installation.
  • Supported warranty/contract on Etch and Chemical Vapor Deposition machines.
  • Enabled successful selection for proposal negotiations and contract awards.
  • Provided post-sales support for product line-including installations.
  • Maintain a positive customer experience.
  • Installed, repaired, and maintained back office and point of sale (POS) equipment for multiple enterprise retail accounts.

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8. Technical Support

high Demand
Here's how Technical Support is used in Customer Engineer jobs:
  • Provided installation, configuration, and technical support of NonStop Himalaya systems and related peripherals, including analysis of customer requirements.
  • Provide technical support to customer servicing equipment to retail clients in an assigned territory.
  • Provide technical support and customer satisfaction including timely resolution of computer problems.
  • Created and implemented training for the Engineering and Technical Support organizations.
  • Provided technical support for patient monitoring and ultrasound imaging systems.
  • Provided technical support to customers regarding operational or maintenance issues.
  • Provided preventive maintenance and technical support for automated finishing equipment.
  • Manage territory client accounts through communication and technical support.
  • Provided technical support to technicians and salespeople.
  • Provided technical support to client technical engineers.
  • Contributed to comprehensive technical support knowledge base.
  • Provided technical support and debugging expertise.
  • Relied on superior knowledge in 9 separate windows based point of sale systems to give excellent customer and technical support.
  • Provided technical support for server, workstations and terminals in network environments to system retailers, and directly to customers
  • Perform installation, maintenance and technical support for all AT&T managed products and services in central Iowa.
  • Provided technical support for two large accounts (telecommunication & banking companies) within the Columbus, OH area.
  • Provide technical support, remote and on site, for a large customer base on diverse financial products.
  • Provide technical support and guidance through Tier 2 support and work with vendors to resolve Tier 3 issues.
  • Provided training to technical support group helping to resolve problems on the initial call with clients.
  • Worked with Technical Support to remedy incorrect factory operating procedures for NPOWER and NFINITY ups systems.

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9. Preventative Maintenance

high Demand
Here's how Preventative Maintenance is used in Customer Engineer jobs:
  • Perform preventative maintenance on retailer's equipment and systems, including calibrating scales to Colorado State regulations.
  • Completed monthly and quarterly preventative maintenance as well as system upgrades and field modifications.
  • Scheduled preventative maintenance and system repair, performed status reports and database updating procedures.
  • Created new preventative maintenance procedures which produced more availability and reliability to each system.
  • Developed and implemented worldwide preventative maintenance procedures for wafer back-grinding and Dicing Saws.
  • Perform required modular swaps and unit replacements or perform preventative maintenance services.
  • Use documentation to help in Corrective Maintenance and Preventative Maintenance Procedure.
  • Ensured customer satisfaction by advising customers on preventative maintenance.
  • Schedule preventative maintenance activities including parts replacements and upgrades.
  • Performed on-site installation, corrective and preventative maintenance.
  • Performed preventative maintenance inspections as per monthly schedule.
  • Attend customer meetings and provide preventative maintenance.
  • Performed routine maintenance/preventative maintenance on equipment.
  • Performed quarterly preventative maintenance on equipment.
  • Provided semi-yearly preventative maintenance procedures.
  • Perform scheduled Preventative maintenance on contract location devices, including minor repairs to printers, check scanners and other peripherals.
  • Provided constant communication with the customer concerning ongoing issues with corrective maintenance, preventative maintenance, start-ups, and retrofits.
  • Instructed and trained customers and new employees in the operation, preventative maintenance and repair of Applied systems.
  • Performed periodic preventative maintenance on assigned products; Diagnosed problems and made minor repairs, and replaced components.
  • Performed start-ups, commissioning, preventative maintenance, service calls, unit networking/programming, and BMS controls.

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10. Hardware Issues

high Demand
Here's how Hardware Issues is used in Customer Engineer jobs:
  • Repaired software/hardware issues on Automated Tool Vending equipment.
  • Use process and real time system monitoring data to diagnose hardware issues.
  • Supported hardware issues on all CISCO routers and switches.
  • Analyze hardware issues and identify root cause.
  • Determine software or hardware issues.
  • Manage low and high hardware issues with on-time hardware solutions and directions with field Customer management.
  • Diagnosed and resolved PC hardware issues in a timely manner.

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11. Troubleshoot

high Demand
Here's how Troubleshoot is used in Customer Engineer jobs:
  • Directed and performed installation, maintenance, repair and advanced troubleshooting of CVD and plasma-etch semiconductor fabrication equipment at customer sites.
  • Worked independently in customer site to resolve various complex issues with wafer throughput and wafer processing using numerous troubleshooting methods.
  • Exercised advanced level troubleshooting to diagnose problems from user error all the way to individual electrical component replacement and repair.
  • Installed new versions and complete revisions of software on wafer inspection systems Troubleshoot software installation errors to complete resolution.
  • General responsibilities include installation, preventive maintenance, troubleshooting, modifying, and efficient resolutions on Applied Materials systems.
  • Provided domestic and international on-site customer support, troubleshooting, installations, issue resolution, and requirements analysis/review.
  • Assist with Materials and Purchasing to coordinated inventory and materials for CR/Work Orders for construction crews/troubleshooters/fiber techs.
  • Provided training to junior engineers and customer technicians in safe equipment maintenance procedures and effective troubleshooting skills.
  • Collaborated with computer design engineers to establish troubleshooting process and steps for newly developed equipment.
  • Recognized for exceptional technical and troubleshooting capability to achieve first visit resolution for key clients.
  • Worked with customers to troubleshoot issues and replicate customer environments to provide value-added resolutions.
  • Maintain customer relations for major business accounts by maintaining, troubleshooting and repairing systems.
  • Partnered with other vendors to assist in heterogeneous environment problem resolution and troubleshooting.
  • Offered expertise in network printing configuration, procurement, installation, and troubleshooting.
  • Field work includes troubleshooting damaged / non-operable equipment to ensure customer satisfaction.
  • Created innovative troubleshooting tools, used by Customer Engineering and Technical Support.
  • Provide initial troubleshooting and analysis of quality concerns and in-plant rejects.
  • Provided technical support and troubleshooting of complex electronic and mechanical equipment.
  • Developed proficient skills in troubleshooting electronic hardware to the component level.
  • Trained and experienced on repair techniques and troubleshooting of complicated outages.

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12. NCR

high Demand
Here's how NCR is used in Customer Engineer jobs:
  • Implemented automated process for generating backlog, turn-around-time and aging data used to prioritize workload and increase customer satisfaction.
  • Ensured vehicles were enhanced on a per duty basis, providing mechanical power increases and optimal aerodynamic performance.
  • Provided special assignment support for out-of-area territories in distress due to increased business or environmental catastrophe.
  • Increased volume of wafer production by 25% completing hardware/software upgrades on Semiconductor manufacturing equipment.
  • Realized over $5 million of savings and productivity improvements with increased customer satisfaction.
  • Inspected and tested finish products for reliability and stability resulting in increased customer satisfaction.
  • Provide Security, Honesty and timely responses as NCR Customer Engineer from virtual-office/home.
  • Increased productivity by developing simple techniques to mine database information.
  • Obtained and technical certification NCR Corporation.
  • Accept increasing responsibility with tenure.
  • Designed and implemented improved system of creating, editing, and publishing company policy and procedure manuals increasing productivity 50%.
  • Worked with Customer to increase product quality, reduce downtime and research new ways to improve particle and films areas.
  • Order repair parts as needed from NCR ESL(emergency stocking location) and return defective parts using NCR procedures.
  • Improved the performance of the team by acknowledging their contributions and accomplishments, resulting in increased productivity and satisfaction.
  • Conducted work tasks at customer site(s), local NCR offices, or in a virtual environment.
  • Collaborated with engineers, sales and customers to implement better strategies to better meet client requirements and increase sales.
  • Job Duties: Field support of NCR and IBM cash registers, printers, and office computers.
  • Provide a high level of daily management, maintenance, installation, and repairs of NCR Equipment.
  • Own overall relationship with assigned clients that include: increasing adoption, ensuring retention and satisfaction.
  • Resolve problems as per NCR guidelines and replace parts as necessary for resolution of maintenance issues.

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13. Laptops

high Demand
Here's how Laptops is used in Customer Engineer jobs:
  • Provide field service for Dell computers, laptops, tablets, printers, servers, and storage devices.
  • Diagnosed and repaired hardware/software problems with personal computers, printers, laptops, and facsimiles machines.
  • Installed, configured, update, and troubleshot computers, laptops, printers, and monitors.
  • Supported, upgraded and maintained Dell and Gateway laptops, PC's, and servers.
  • Provide customer support for in store computer systems, Fujitsu storage, and laptops.
  • Repair and maintenance of IBM computer systems, laptops, and printers.
  • Serviced HP Workstations, Laptops, Laser Printers and DesignJet Plotters.
  • Managed IT setup and service requests for customer Laptops.
  • Handled all warranty repairs on all Dell and HP PC's and laptops in the district (23 schools).
  • Image, prepare, and ship laptops for employees.
  • Prepare, update, upgrade and maintain computers, laptops, and tables for Amgen pharmaceutical.
  • Conducted CR imaging at the I.T build center to load customers profiles on new laptops.
  • Support 2300 Users Image new user laptops, re-image existing laptops via Clonezilla.
  • Have repaired 21 laptops including complete rebuild of original intel macbook.
  • Repair lenovo pc's, laptops, and servers.

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14. Windows XP

high Demand
Here's how Windows XP is used in Customer Engineer jobs:
  • Installed/maintained workstations within existing Windows Domains using Windows XP/Vista.
  • Installed and configured hardware and software on Windows XP, NT and OS/2 systems.
  • Perform troubleshooting of Windows XP/2000 software installations and network settings.
  • Assisted in the client migration from Windows XP to Windows 7
  • Maintained Distributed Server and Printing Infrastructure (Windows 2000, Windows XP) Systems troubleshooting & upgrades.
  • Migrate data from Windows XP to Windows 7 machines using tools built into Altiris and SCCM.

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15. Customer Sites

average Demand
Here's how Customer Sites is used in Customer Engineer jobs:
  • Key responsibilities required openness to travel extended work weeks to accomplish installations and support at varied customer sites.
  • Travel to customer sites domestically and internationally to resolve business and technical issues.
  • Maintained and serviced plasma-etch and CVD semiconductor fabrication equipment at customer sites.
  • Installed and optimize HW/SW/Networking products and configurations at customer sites.
  • Optimized acquired customer sites via merger and acquisition process.
  • Conducted preventive maintenance inspections at customer sites.
  • Travel daily to customer sites as necessary with periodic assignments to provide coverage to other territories for a week or more.
  • Assigned to provide corrective maintenance on the AMAT 9500xR at all customer sites in the San Francisco Bay area.
  • Traveled to numerous customer sites across the U.S.A. providing excellent customer support, training and servicing equipment as needed.
  • Maintained Major Siemens' customer sites, servicing hardware, software, and application of integrated communications systems.
  • Delivered PNPA service weekly for over 100 customer sites, providing recommendations and solutions, improving network performance.
  • Provide phone and on-site support for control systems installed at customer sites in Massachusetts and southern New Hampshire.
  • Visited customer sites and repaired HPE ProLiant servers, 3PAR storage arrays, and XP storage arrays.
  • Plan, coordinate, and carry out installation of hardware and software at customer sites.
  • Installed/upgraded new IBM & NCR (self - checkout units) at customer sites.
  • Coordinated and performed the installation, maintenance and upgrade activities at customer sites.
  • Travel to customer sites and replace Point of Sale systems in their entirety.
  • Traveled to customer sites to support first time installs and hard downs.
  • Work extended hours and travel at last minute to various customer sites.
  • Traveled to customer sites to fix, replace and upgrade hardware.

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16. Lexmark

average Demand
Here's how Lexmark is used in Customer Engineer jobs:
  • Trained to work on every piece of equipment used by WFTP (dell, HP, Lexmark etc.)
  • Installed and repair network printers such as Lexmark, IBM Info-prints and other laser printer systems.
  • Installed, repaired and maintained lines of equipment from HP, Dell, IBM and Lexmark.
  • Set up and rolled out Print 2000 project with Lexmark network printers.
  • Conduct repairs on Lexmark and HP copy, fax and printer models.
  • Have been providing hardware troubleshooting on Lexmark and HP printers.
  • Provide break-fix support for HP/Lexmark printers.
  • Installed and repaired Lexmark printers.
  • Maintained Lexmark commercial multi-function and Color Printers.
  • Maintain a level of 0ver 95 % SLA Support Lexmark, Epson, IBM Cisco routers Cisco switch and HP printers.
  • Completed all HP, Dell, Lenovo, and Lexmark training requirements for Wells Fargo Total Premise support.
  • Installed and repaired IBM Infoprint printers as well as Lexmark, Xerox, and HP printers.
  • Obtained hardware support certifications in Dell, HP, Lexmark, Lenovo.
  • Certified technician for Lexmark, HP, Dell, Lenovo.
  • Serviced Lexmark, HP and Genicom printers.
  • Maintained other POS peripherals such as printers (Lexmark, Genicom, LaserJet, and Inkjet) HH scanners, scales.
  • Installed and repaired IBM, Lexmark, Teletype, Centronics, Genicom, and Texas Instrument printers.

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17. PCS

average Demand
Here's how PCS is used in Customer Engineer jobs:
  • Provided Hardware Technical Service on IBM PC-PS/2 products, Point-of-Sale Terminals which were cash registers that PCs networked via Token Ring.
  • Repaired and maintained a wide variety of IBM office products, including PCs, typewriters, and printers.
  • Repaired, upgraded, and installed all components of PCs, Mini, and LAN computer systems.
  • Performed diagnostics, repaired hardware and software issues as a warranty service for home PCs and printers
  • Provided on-site warranty and depot service for the State of Michigan on PCs and printers.
  • Performed maintenance and repair procedures on PCs, Macs, laptops, and peripherals on-site.
  • Managed planning, installations, and maintenance of PCs, servers, and network.
  • Worked on-site with customers to resolve problems with PCs, networks, or software.
  • Installed and maintained Laptops, PCs, Printers, Servers, and network devices.
  • Ship out customer's PCs to company locations or residents once they are complete.
  • Performed on-site diagnosis and repair of PCs, workstations and peripheral equipment.
  • Maintained client's PCs, Server Monitoring, Networking and PBX
  • Service & Perform Maintenance on registers and retail PCs.
  • Repaired hardware on IBM and OEM PCs and peripherals.
  • Installed and configured PCs to Microsoft networks.
  • Removed Virus from infected PCs.
  • Reimaged client workstation PCs, POS registers and laptop hard drives using Norton's Ghost and or customer provided software.
  • Performed on-site troubleshooting and repair of HP PCs, printers, and plotters Attained product expertise through self-directed study
  • Recognized for efficiency and accuracy as a member of the Windows deployment team (reimaging PCs).
  • Team Size: 10 Responsibilities: Installing and maintaining the Servers and PCs.

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18. LAN

average Demand
Here's how LAN is used in Customer Engineer jobs:
  • Optimize resource utilization by monitoring workload balance and customer commitment by reassigning or rescheduling resources as needed throughout the day.
  • Coordinated site planning and construction of various sites in preparation for installation of cardiovascular/x-ray and ultrasound equipment.
  • Planned and executed service activities on all OEM equipment within defined geography while maintaining optimum machine availability.
  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
  • Set groundwork for rapid promotion and increased responsibility by designing major process improvement plans.
  • Plan and execute installations from inception to completion from a management and technical perspective.
  • Provided technical information and repair for semiconductor manufacturing Implant equipment for on sight customer
  • Completed integration of cable implementation plan and network design topology at assigned locations.
  • Developed electrical designs of product based on plans, specifications and customer feedback.
  • Developed action plans; consistently trusted to manage solutions skillfully to completion.
  • Participated in Global change control to communicate network changes and implementation plan/schedule.
  • Associate Customer Engineer Electronic Delivery Specialist (LAN Administration) Administrative Specialist
  • Conducted performance evaluations and developed career enhancement plans for direct reports
  • Scheduled planned maintenance with customer and performed maintenance when needed.
  • Coordinated and performed Atlanta area customer installs of new equipment.
  • Prepared installation plans for mayor system deployments and implementation.
  • Participated in planning meetings to ensure standards are implemented.
  • Developed detailed plans for installing digital loop carriers.
  • Maintained, repaired and installed electronic surveillance systems.
  • Develop and implement plans to increase productivity.

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19. EMC

average Demand
Here's how EMC is used in Customer Engineer jobs:
  • Performed installations and establish satisfactory operation of all EMC hardware and software; Performed diagnostics and part replacements as required.
  • Performed installations, preventive and remedial maintenance of EMC equipment at customer locations.
  • Gained comprehensive understanding of EMC products and culture by working with assigned mentor, team members, customers and direct managers.
  • Diagnose limited system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.
  • Completed the functional re-spin of a major EMC Corporation ASIC Design and its production test program in early 2002.
  • Install EMC hardware/software, integration of systems on site, customer orientation of product, and individual case management.
  • Minimized downtime through installation of EMC hardware and software and proactive maintenance, complying to established procedures.
  • Provide support in break fix activities which include changing out various hardware components of Dell EMC products.
  • Diagnose and repair software, configuration, and hardware issues on all manner of EMC2 equipment.
  • Adhered to EMC Corporate Change Control policies for all implementation practices in new and existing environments.
  • Installed, implemented, and supported all EMC product lines in Mainframe or Open Systems environments.
  • Access EMC devices remotely using ESRS2, P2P dial up modems, and WebEx sessions.
  • Installed, configured and performed knowledge transfer of EMC Control Center software products.
  • Implemented EMC 'best practice' policy and procedure for SAN and storage management.
  • Installed, configured and maintained EMC2's hardware throughout Northern New Jersey.
  • Install, Upgrade and perform corrective maintenance on EMC's storage products.
  • Performed code upgrades, preventive, and remedial maintenance of EMC equipment.
  • Implemented and serviced a wide range of EMC hardware and software products.
  • Conducted broad range of corrective maintenance and troubleshooting on EMC's equipment.
  • Installed and serviced all EMC hardware and software on customer site.

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20. Customer Accounts

average Demand
Here's how Customer Accounts is used in Customer Engineer jobs:
  • Analyzed and corrected all technical problems on equipment within assigned customer accounts.
  • Managed customer accounts for distributor of life-saving medical equipment from Hewlett-Packard.
  • Maintained inventory of computer equipment to service contract customer accounts.
  • Managed key customer accounts and escalated bugs after verification.
  • Managed 40 EMC enterprise customer accounts, responsible for building relationships, installing and maintaining hardware
  • Provided expert technical service to IBM, NCR hardware customer accounts in the Tampa area
  • Managed 15 Customer Accounts resulting in 100% satisfactory ratings through EMC annual surveys.
  • Managed customer accounts and trained new Customer Engineers on processes and equipment.
  • Managed customer accounts and repairs remotely (home office).
  • Managed customer accounts throughout central and southern Indiana.
  • Managed customer accounts in excess of $300,000.
  • Managed large and small customer accounts.
  • Serviced small to midrange data processing systems, printers and monitors in customer accounts.
  • Performed onsite service calls at customer accounts via 'Portable Terminal' Dispatching.

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21. High Levels

average Demand
Here's how High Levels is used in Customer Engineer jobs:
  • Maintained high levels of system performance and customer satisfaction within assigned accounts by utilizing expert diagnostic techniques and communication skills.
  • Provided continuity of customer operations and high levels of customer satisfaction.
  • Provide installation, maintenance and repairs on equipment at high levels of customer satisfaction.

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22. Parts Inventory

average Demand
Here's how Parts Inventory is used in Customer Engineer jobs:
  • Maintain accurate parts inventory for company supplied vehicle.
  • Managed hardware parts inventory for entire engineering team.
  • Maintained accurate parts inventory and stocking levels.
  • Maintain a parts inventory and provide accountability.
  • Implemented and organized parts inventory system.
  • Keep track of parts inventory Accomplishments Became one of the top printer and mail sorter techs at site.
  • Maintained record logs on all repairs, parts used and charges* Maintained Parts inventory, and Fleet vehicle maintenance
  • Maintained and Recorded parts inventory levels, vehicle mileage, and shipped and receiving parts inventory.
  • Maintained vehicle records, parts inventory, returns and work order statuses consistent with company policies.
  • Maintained personal parts inventory; ordered and returned parts as needed to complete work orders.
  • Required to manage individual parts inventory for repair and maintain with 100% accuracy.
  • Maintained company vehicle, Blackberry, and parts inventory valued at $30K.
  • Handled all return management authorization (RMA) and spare-parts inventory processes.
  • Maintained a million dollar parts inventory at remote office and customer locations.
  • Managed parts inventory, and coordinated warranty parts with various vendors.
  • Maintained parts inventory with daily, weekly and monthly administrative tracking.
  • Maintained parts inventory through strict adherence to ordering and usage policies.
  • Maintain an appropriate parts inventory as well as parts record keeping.
  • Managed a million dollar ($1,000,000) parts inventory.
  • Oversee parts inventory location and part usage for client tickets.

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23. Customer Operations

average Demand
Here's how Customer Operations is used in Customer Engineer jobs:
  • Develop deployment strategies to ensure optimal customer operations.
  • Maintain continuity of customer operations and high levels of customer satisfaction and ownership of customer problems or incidents.

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24. Electromechanical Equipment

average Demand
Here's how Electromechanical Equipment is used in Customer Engineer jobs:
  • Provided installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment.
  • Provide installation, maintenance on Point of Sale equipment and other electromechanical equipment at various locations within an assigned terriroty/region.
  • Performed installations, maintenance and repairs on POS and electromechanical equipment.

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25. Computer System

average Demand
Here's how Computer System is used in Customer Engineer jobs:
  • Diagnose and repair computer systems and related hardware * Maintain excellent Customer communications * Maintain a parts supply to minimize Customer outages
  • Managed multiple customer locations and accounts responsible for problem determination on computer systems and printers.
  • Provided leadership for installation of computer systems and disseminated new product information to coworkers.
  • Provided hardware support and installation of computer systems to customers throughout eastern North Carolina.
  • Planned and led large-scale computer systems engineering projects.
  • Maintained and installed computer systems.
  • Followed established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
  • Attended many formal training classes including on the job training for multiple computer systems and peripheral device Manufactures.
  • Oversee the troubleshooting, repair, and maintenance of Data Center IBM mainframe computer systems and peripherals.
  • Trained personnel in the use, care and maintenance of micro and minicomputer systems.
  • Maintained & repaired HP 3000 Series Minicomputer Systems & peripherals for assigned accounts.
  • Installed and maintained hardware for PC and mid-range IBM mainframe computer systems.
  • Analyzed core dumps for software and hardware issues on mainframe computer systems.
  • Maintained an IBM 370/20 computer system and associated peripheral equipment.
  • Trained customers and other Wang employees on Wang Computer Systems.
  • Maintained the hardware components of various CDC computer systems.
  • Installed power supplies to computer systems at retail locations.
  • Supported all lines of HP computer systems and peripherals.
  • Installed and maintained mainframe computer systems and all peripherals.
  • Repair or replace hardware for all computer systems.

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26. Unix

average Demand
Here's how Unix is used in Customer Engineer jobs:
  • Job duties included network set up and install for UNIX environment, upgrading equipment, and inventory control.
  • Recruited as first Unix expert at DEC Mexico, supporting sales for government accounts and Unix-related business.
  • Installed, serviced and maintained UNIX based financial information systems for a number of investment firms.
  • Set up and developed a warning notification system for customers in a Unix environment with MySQL.
  • Responded to 24/7 bank trouble-calls for UNIX, Windows NT, and CISCO related issues.
  • Supported printers, plotters, personal computers, Windows based servers and Unix workstations
  • Worked with developers on specific models of the IBM Unix based RS/6000 systems.
  • Provided hardware and software support on UNIX and NT based fingerprint identification systems.
  • Talked HP customers through installation of UNIX and MS-DOS software and hardware.
  • Trained HP customer engineers on 9000 servers, disk arrays and UNIX.
  • Support, maintenance and installation of IBM Power Systems (AIX/UNIX).
  • Support wide variety of third party hardware, to include Motorola/Unix systems.
  • Received some instruction in the Unix format and the various windows formats.
  • Installed, serviced and maintained UNIX based financial information systems.
  • Repair and Maintain HP9000/Unix systems, Peripheral devices, and Printers
  • Supported HP3000 MPE business systems and HP9000 Unix systems.
  • Used UNIX and DOS operating systems.
  • Lead Unix Administrator for NOC.
  • Loaded and upgraded UNIX software.
  • Administered UNIX and Windows NT.

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27. Troubleshot

average Demand
Here's how Troubleshot is used in Customer Engineer jobs:
  • Assembled, troubleshot, and maintained medical imaging systems to ensure maximum system availability.
  • Performed field installs of Cisco wireless backup routers and troubleshot network connectivity issues.
  • Completed hardware/software installations and troubleshot/ repaired peripherals.
  • Diagnosed and troubleshot to remedy malfunctions.
  • Repaired and troubleshot Hewlett Packard equipment.
  • Monitored, maintained, and troubleshot call center hardware and software as needed.
  • Monitored and troubleshot client backups, workstation, peripheral diagnostics and support.
  • Installed, configured and troubleshot High Availability Solutions on enterprise and business class servers, multi-vendor networks and peripheral.
  • Tested, troubleshot, repaired and maintained a wide variety of electronic, electromechanical, and mechanical and computer equipment.
  • Serviced, maintained and troubleshot for mainly Dell warranted computers and various major contracts (i.e.
  • Assembled pc's, troubleshot and replaced damaged hardware components.
  • Installed, troubleshot, and maintained 200 and 300mm Centura Etch dilectric equipment for IC manufacturing.

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28. Service Calls

average Demand
Here's how Service Calls is used in Customer Engineer jobs:
  • Monitored open tickets and tracked assigned service calls ensuring completion.
  • Respond to customer-initiated service calls as directed.
  • Performed service calls on equipment ranging from mechanical cash registers to large electronic data processing (EDP) systems
  • Trained end users to achieve a high level of efficiency thereby reducing their cost of subsequent service calls.
  • Provided regular preventive maintenance on computer systems that resulted in a decreased need for service calls.
  • Provided accurate reporting on all service calls and activity; as well as other reporting required.
  • Ensured correct inventory order and parts return, scheduled service calls and marketed service contracts.
  • Take various types of service calls to broad spectrum of customers in greater Charlotte area.
  • Uphold quality assurance agreements with customers through inbound service calls from internal and external clients.
  • Averaged 8-10 service calls per day while earning the highest percentage of first-time fixes.
  • Manage parts (ordering, charging, and restocking) and service calls.
  • Provide hardware and software phone support as well as on-site service calls.
  • Attended break fix service calls at customer's financial and retail sites.
  • Provided 12 hour response for service calls out of state.
  • Assign and close out Service calls in SRMS upon completion.
  • Received and responded to hardware and software service calls.
  • Reduced service calls on laser printers by 25%.
  • Respond to service calls within required response time.
  • Field service calls to businesses.
  • Responded to customer generated service calls prioritizing severity of repair while meeting service level agreements for response and repair.

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29. Compaq

average Demand
Here's how Compaq is used in Customer Engineer jobs:
  • Field Technician supporting most Dell/Compaq/Gateway/HP/E-Machines/IBM computers
  • Implemented server monitoring using Compaq Insight manager.
  • Provided a full range of in-house hardware support for Compaq, Dell, Apple, and HP computers and printers.
  • Perform hardware repairs on HP/Compaq industry standard servers Perform hardware repairs on HP/Compaq Storage Systems Product sales and service as needed
  • Performed warranty work for Dell, Compaq, and various clones for the installation of hardware and further diagnostics.
  • Perform hardware repairs on HP/Compaq industry standard servers Perform hardware repairs on HP/Compaq Storage Systems
  • Certified to repair HP, Compaq, and AST equipment.
  • Performed extensive repairs on HP printer and Compaq computers.
  • Service and maintain all Halifax client servers: Dell, Compaq, HP, Dec, IBM and Sun servers.
  • Repaired HP, Compaq, and IBM and Dell servers.
  • Provide on-site system troubleshooting support and repair for Sun Microsystems, IBM RS/6000, HP/Compaq/DEC Alpha/VAX workstation and servers.
  • Configured and maintained Compaq Proliant DL & ML-class servers and legacy models for NT and Novell.

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30. SLA

low Demand
Here's how SLA is used in Customer Engineer jobs:
  • Interfaced with customer's engineering and operations team to define customer's requirement and translate business objectives into tactical plans.
  • Coordinated with other regional technicians to increase SLA metrics by reassigning tickets for maximum efficiency.
  • Deciphered users needs and provided plain-English translations for technology terms allowing for complete customer satisfaction.
  • Developed reports which translated data into value-adding information.
  • Provided repair and maintenance services to businesses and individuals as a provider of the Dell service level agreement (SLA).
  • Oversee successful delivery of services to committed SLA's working closely with customers, team and sponsors.
  • Perform various customers Service Level Agreement (SLA) requirements and escalate issues when appropriate.
  • Played a major role in the development and implementation of a SLA based contract.
  • Experienced in creation and execution of IDB, Data Translation (DT).
  • Supported over 2,500 end users in a team environment meeting or exceeding SLA
  • Ensured SLA's were met and minimal work orders (LOCA) were left over at the end of the day.
  • Perform IT break-fix to new network installations, and support of multi-location enterprise networks on service level agreement (SLA) base
  • Ensured compliance to the contact's SLA and all vendor's requirements to achieve maximum service provider compensation for Sagenet.
  • Oversee over 40+ locations throughout the five boroughs in New York City, Westchester and Long Island.
  • provide resolution to customer's current issues within the agreed service level agreement (SLA).
  • Perform repairs on listed equipment in a timely manner to meet SLA's with various clients.
  • Prioritized work orders based on SLAs, parts availability, customer requests, and management directives.
  • Key contributions: Provided support service and repairs to Wang Computers customer throughout the island.
  • Remedy software use to resolve tickets and make sure SLA are met.
  • Provided mission critical server support for customers with set SLAs.

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31. Ethernet

low Demand
Here's how Ethernet is used in Customer Engineer jobs:
  • Participated in frame-relay to Ethernet upgrade and collaboratively performed router configurations.
  • Support multiple Environments, including Twin Ax, Coax, Token Ring, Dial up, and Ethernet networking.
  • Lead Technical Sales person for 10GB Ethernet, working closely with the product manager and developers and customers.
  • Work closely with network administrators in migration of massive printers and plotters from Token to Ethernet environment.
  • Repaired or replaced damaged fiber and Ethernet patch cables to restore service.
  • Involved in setting up of Ethernet and Token Ring network environments.
  • Installed and configured servers and workstations using Ethernet CAT5 cables.
  • Installed and maintained Token Ring, Ethernet, and other local area network topologies

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32. Network Management

low Demand
Here's how Network Management is used in Customer Engineer jobs:
  • Configured network management servers to maintain network switches.
  • Installed and maintained National Commercial Bank Network Management System for GDC data communications equipment and devices.

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33. SAN

low Demand
Here's how SAN is used in Customer Engineer jobs:
  • Developed and implemented thousands of dollars in cost savings solutions that significantly reduced material costs and production time.
  • Removed drivers and edit systems files related to uninstalled software and sanitize hardware retired from network operation.
  • Earned Cisco SAN administration certification.
  • Serviced HP printers, plotters, personal computers and other peripheral devices for various corporations throughout San Diego and Imperial counties.
  • Applied code patches on SAN and NAS devices to prevent outages within an environment.
  • Provided on-site hardware/software support to IBM customers in San Francisco Bay Area region.
  • Support Data Center operations teams and partners across global SAN and NAS environments.
  • Assisted in the implementation of SAN in the customer's production environment.
  • Introduced additional hosts and storage capacity to new and existing SAN environments.
  • Project management of Storage Area Network (SAN).
  • Provide proactive support to customers with SAN storage.
  • Supported all systems in disaster recovery bunker located in Santurce.
  • Serviced equipment for customers including Santa Fe Railroad, KCP&L, Kansas Gas Service Company, and North Supply.
  • Performed SAN/NAS and Systems administration - connectivity to UNIX and Windows via iSCSI, NFS, and FC.
  • Involved in Fabric switch zoning in SAN environments with Brocade and Mcdata switches.
  • Installed and Maintained 6 Quotron sites in San Francisco, CA.
  • Lead Engineer for five semiconductor manufacturing equipment startups, saving the company thousands of dollars in startup costs.
  • Performed installations and configurations of Clariion, Celerra, DMX, Centera and all supported SAN switches.
  • Worked with Sandia Natl Labs to develop, implement and support a site-specific service contract.

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34. Mainframe

low Demand
Here's how Mainframe is used in Customer Engineer jobs:
  • Performed and scheduled Preventive Maintenance on mainframe computers and channel controllers.
  • Installed mainframes and all supporting peripheral including communication systems.
  • Provided field support including problem determination and repair, and preventive maintenance for DASD, Tape, and the 1100/Series Mainframe.
  • Fixed and repaired IBM business machines, personal computers, controllers, modems and mainframe computers in large systems group.
  • Developed and fielded a specialized terminal for worldwide use by the U.S. Air Force with its Burroughs mainframe system.
  • Utilized my hardware skills on installation and trouble shooting of mainframe computers, their peripherals, and remote terminals.
  • Analyzed, developed, modified, and implemented mainframe and mid-range operating systems (OS390 and MVS).
  • Maintain mainframe computers, hard disk drives, telecommunications equipment, modems, printers and software library.
  • Joined IBM as Trainee and progressed through Customer Engineer to Senior Customer Engineer in large mainframe accounts.
  • Key Results: * Provided support for Sperry Mainframe Systems * Trained on the UNIX System.
  • Provided hardware support for IBM Mainframes, associated DASD, Tape drives, and printers.
  • Performed maintenance and repair of large system mainframes and I/O devices, specializing in printers.
  • Assembled IBM mainframes, servers, and additional hardware required for each customer's system.
  • Work in designing and planning mainframe installations including electrical, a/c and environmental needs.
  • Supported various systems such as HDPCVD, DPS poly/metal and MxP production line mainframes.
  • Performed Hardware support for IBM Mainframes, UNIX/AIX servers, Storage devices and tape devices
  • Install, maintain and repair top of the line mainframes and all peripherals.
  • Maintained and provided customer support to IBM Mainframe systems (S/390).
  • Maintained remote mainframe and server systems on a team using CRM tools.
  • Installed and calibrated 300mm VXP Mainframe and Kawasaki FI robots.

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35. OS

low Demand
Here's how OS is used in Customer Engineer jobs:
  • Diagnosed mechanical/software malfunctions and repaired/replaced modules.
  • Communicated with hospital administrators to ensure optimal product performance, and repaired and calibrated cardiac care systems to manufacturer specifications.
  • Job duties consisted of chemically and mechanically cleaning approximately forty parts contaminated with boron, antimony, arsenic and phosphorous.
  • Set up test environment closely replicating customer site, allowing identification and diagnosis of corner-case and environment-related defect reports.
  • Diagnosed and repaired mechanical and electronic problems with pneumatic valves, analog/digital controllers and servo motor controls.
  • Demonstrated technical proficiency in Windows 7, Microsoft office, printer management, wireless and remote connectivity.
  • Provided excellent customer care for diagnostic imaging equipment in clinics and hospitals throughout Oklahoma and Texas.
  • Worked closely with and developed relationships with airline customers to resolve technical and business issues.
  • Substantiated correlation of equipment in order to alleviate differentiation of readings across tools.
  • Installed and supported Mini-computers at customer locations across South Carolina and Georgia.
  • Performed diagnostic analysis which included network problem determination to the IBM device.
  • Interacted closely with hospital directors, administrators, managers and physicians.
  • Calibrated electronics used for analyzer accuracy and dose measurement systems.
  • Represented Engineering for all software change coordination efforts with Microsoft.
  • Diagnosed machines malfunctions logically and implemented necessary repairs.
  • Repair and diagnose Multi-Function Printers and Self-Checkout Terminals.
  • Maintained communications systems to avoid loss of data
  • Provided telephone support to Verizon FIOS customers
  • Prepare delivery commitments and ensure closure.
  • Develop and implement cost reduction activities.

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36. OEM

low Demand
Here's how OEM is used in Customer Engineer jobs:
  • Interfaced with OEM vendors to establish successful integration of equipment into associated systems.
  • Developed and instructed seminars around the country as an Area Designated Specialist in Point of Sale, OEM software and hardware.
  • Led Engineering Change Implementation and process improvements for hardware, software and OEM in support of engineering activities.
  • Installed, configured and maintained IBM computers, printers as well as numerous OEM equipment hardware & software.
  • Coordinate and conduct product sorting and re-flash activities at each OEM location as required.
  • Assist the OEM in resolution of customer concerns and document corrective actions.
  • Repair of various OEM printers.
  • Facilitate daily meetings with OEM managers and lead engineers to negotiate quality rejects, production issues and to promote Visteon interests.
  • Develop and debug OEMs customization for TrustZone BSP and support to OEMs for integrating TrustZone BSP on their design.
  • Handled customer (OEM) issues pertaining to LTE Access Stratum protocol for various Qualcomm Snapdragon chipsets.

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37. Active Directory

low Demand
Here's how Active Directory is used in Customer Engineer jobs:
  • Maintain Active Directory and Exchange user accounts and groups to insure compliance with company security requirements/policies.
  • Utilized Active Directory for resetting passwords, setting permissions, creating/deleting User accounts.
  • Experience in Administrating DHCP DNS and WINS in an Active Directory environment.
  • Manage and maintain accounts in Active Directory using Server Administration Tools.
  • Manage computer accounts in Active Directory using RSAT Tools.
  • Managed user, computer accounts and active directory objects.
  • Experience with Windows server administration Active Directory and GPO.
  • Implemented and administered the entire domain and networking infrastructure for these clients using Windows [ ] Active Directory.

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38. Technical Problems

low Demand
Here's how Technical Problems is used in Customer Engineer jobs:
  • Analyzed and resolved technical problems for established networks.
  • Develop and apply diagnostic techniques to resolve complex technical problems on specific Applied Materials products.
  • Gather data from a broad range of sources and solve technical problems.
  • Solved technical problems on assigned hardware and software platforms.
  • Analyze and correct all equipment technical problems for customers.
  • Provided phone support on technical problems.
  • Learned and applied basic diagnostic techniques and the use of documentation and test equipment Diagnosed and resolved basic technical problems.
  • Assisted senior engineers as needed.Applied diagnostic techniques and use of documentation and test equipment diagnosed and resolved technical problems.

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39. Large System Printers

low Demand
Here's how Large System Printers is used in Customer Engineer jobs:
  • Performed Tier 2/3 work which include large servers, mainframe computers, peripherals and large system printers.

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40. Test Procedures

low Demand
Here's how Test Procedures is used in Customer Engineer jobs:
  • Used assembly drawings, schematics, interconnect diagrams, wiring diagrams, test procedures and layouts to install solution components/tools onsite.
  • Developed and maintain test procedures, supported new final test technicians in troubleshooting difficult system problems.
  • Created in-vehicle engine software validation test procedures and performance criteria.

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41. Level Agreements

low Demand
Here's how Level Agreements is used in Customer Engineer jobs:
  • Maintain ownership of problems or incidents until resolution to the customer's satisfaction in compliance with Service Level Agreements.
  • Coordinate change and ticket management procedures with the bank through scheduling and service level agreements.
  • Traveled within a 200 mile radius to honor Service Level Agreements of 4-8 hour times.
  • Work with teammates so that jobs are done effectively and meeting service level agreements.
  • Ensured high quality and responsive hardware support to meet Service Level Agreements.
  • Manage daily calls to meet customer service level agreements.
  • Adhere strictly to conditions and requirements of Service-level Agreements (SLAs), elevating or escalating issues, when appropriate.
  • Build great working relationships among colleagues and customers based on NCR Customer Service Level Agreements (SLAs).
  • Perform various customer sevice level agreements and elevate or escalate issues when appropriate.
  • meet Service Level Agreements (SLAs).

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42. Tcp/Ip

low Demand
Here's how Tcp/Ip is used in Customer Engineer jobs:
  • Engaged in troubleshooting networks such as TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
  • Managed Project implementations of customers with 100 to 300 site Global TCP/IP LAN and WAN configurations.
  • Perform troubleshooting of network connectivity and network access issues, including TCP/IP settings.
  • Gained technical knowledge to cover basic TCP/IP and SNMP customer issues.
  • Installed and modified TCP/IP at NYDSS sites and others.
  • Supported DOS, Windows, NT, OS2 Warp, 3270, TCP/IP.
  • Support hardware and software on LAN.Including Microsoft Client, TCP/IP protocol, and support on all 3com networking products.
  • Set up Network interfaces: TCP/IP, LANs, and WANs etc.

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43. Customer Locations

low Demand
Here's how Customer Locations is used in Customer Engineer jobs:
  • Perform installations, preventative and remedial maintenance on equipment at a wide variety of customer locations and environments.
  • Performed installation, set-up and repair of hardware, software and network communications at customer locations
  • Managed team of 10 on-site representatives in investigating quality concerns at customer locations.
  • Traveled to customer locations to trouble-shoot problems and install corrections.
  • Visited customer locations and worked with engineering department to create changes at customer production site to better meet customer needs.
  • Worked both in the field and on site at various customer locations in the NY and NJ areas.
  • Coordinate with sales and project management teams and ensure appropriate shipping of products to customer locations.
  • Installed new products at customer locations and provided timely maintenance fixes.
  • Performed preventive maintenance on AES Word Processors at various customer locations.
  • Performed remedial and scheduled maintenance at HP customer locations HP printers, plotters, PC's, and HP9000 wkstns.

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44. Symmetrix

low Demand
Here's how Symmetrix is used in Customer Engineer jobs:
  • Perform microcode upgrades, and hardware replacement for all components on the Symmetrix units.
  • Experience in setting up and servicing DMX/Symmetrix Arrays Current DOD Top Secret Security Clearance.
  • Implemented Symmetrix based data migration with SDMS and SRDF features.
  • Adhere to the Symmetrix Keys to Success.
  • Install, troubleshot and fixed problems in Clariion and Symmetrix disk arrays.
  • Performed duties associated with Symmetrix, Connectrix, Celerra, Brocade Switches and EDM hardware products.
  • Trained on Symmetrix VMAX and DMX arrays, Clariion, Centera, Connectrix, and Celerra.

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45. Linux

low Demand
Here's how Linux is used in Customer Engineer jobs:
  • Conducted C-shell and K-shell testing and produced the most ridiculously complex test suites in my life, using Linux.
  • Maintained and repaired hardware, software and operating systems, such as Windows, Linux, and Apple OS.
  • Supported HP server hardware including 3000 systems, HPUX, Windows, and Linux.
  • Analyze and resolve diagnostic problems on Sun, HP-UX, and Linux systems.
  • Engineer solutions to improve performance and optimization of the BSD/Linux server systems.
  • Certified in HP High Availability and Linux.
  • Configured Solaris 10 and Linux VM's (Virtual Machines).
  • Stack: AWS EC2, Linux, SQL, Salesforce, Zendesk, Jira.

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46. Wal-Mart

low Demand
Here's how Wal-Mart is used in Customer Engineer jobs:
  • Provided break/fix support for Wal-Mart stores.
  • Manage work-orders and maintain customer relations for national accounts including Wal-Mart and Darden Restaurants.
  • Supported/Serviced Wal-Mart, Lowes Hardware, and Food Lion Stores in Charlotte, and surrounding areas/cities.
  • Performed a majority of the preventative and corrective maintenance at Wal-Mart Supercenters in Georgia 2009.
  • Serviced clients for NCR such as Wal-Mart, Lowes, Ruby Tuesday, and Starbucks.
  • Maintain customer satisfaction in 20 Wal-mart locations on a weekly basis.
  • Received acknowledgement for an detailed investigation of a reoccurring problem at a Wal-Mart location in Duncan, Oklahoma in 2006.
  • help maintain corporate (Wal-Mart and Lowes) networks with network support personnel on Cisco routers and switches.
  • Provide onsite networking support for Cisco, AT&T, Sun Microsystems and Wal-Mart as needed.
  • Repair Wal-Mart Self Checkout and Back Room Equipment Troubleshot hardware and software fixes Maintained inventory Recorded and updated new records

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47. New Equipment

low Demand
Here's how New Equipment is used in Customer Engineer jobs:
  • Followed software/hardware inspection processes to determine functionality before shipping out of new equipment.
  • Team work in a group of peers to complete install of new equipment, and training contractors to support NCR customers.
  • Preformed new equipment installations, drive imaging, secure data removal, system configurations and maintenance.
  • Serve as liaison between customers and Sales Staff regarding the purchase of new equipment.
  • Install new equipment, perform modular swaps and provide system preventive maintenance.
  • Installed new equipment after hours or a scheduled time with the customers.
  • Trained customers in the use of new equipment and service features.
  • Installed new equipment and made repairs and upgrades to existing equipment.
  • Trained on new equipment / devices as customer needs dictated.
  • Support Installation crew on new equipment installs and major upgrades.
  • Instruct and train IP employees as needed on new equipment.
  • Installed new equipment at customer's site.
  • Trained users on new equipment.
  • Managed 10 direct reports for NY Metro area Directed the installation of new equipment at customers location
  • Order new equipment for new employees or current employees through the use of Ariba.

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48. Medium-High Complexity

low Demand
Here's how Medium-High Complexity is used in Customer Engineer jobs:
  • Provided Tier II work on products and services of medium-high complexity.
  • Perform Tier II/III work on products and services of medium-high complexity.

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49. Depot

low Demand
Here's how Depot is used in Customer Engineer jobs:
  • Installed, maintained retail equipment at large companies such as Wal-Mart, Target, Lowe's, Home Depot.
  • Assist Repair Depot occasionally in order to ease repair, reduce turn around time, basic customer satisfaction.
  • Performed software and hardware upgrades at client sites, including on-site depot maintenance service for Bell Companies.
  • Worked with Cisco routers and hubs at Walmart and Home Depot.

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20 Most Common Skill for a Customer Engineer

Hardware Maintenance14.2%
Customer Service13.1%
Laser Printers10.5%
ATM7.1%
Computer Hardware6.1%
Desktop5.5%
POS5.1%
Technical Support5%

Typical Skill-Sets Required For A Customer Engineer

RankSkillPercentage of ResumesPercentage
1
1
Hardware Maintenance
Hardware Maintenance
11.1%
11.1%
2
2
Customer Service
Customer Service
10.2%
10.2%
3
3
Laser Printers
Laser Printers
8.2%
8.2%
4
4
ATM
ATM
5.5%
5.5%
5
5
Computer Hardware
Computer Hardware
4.8%
4.8%
6
6
Desktop
Desktop
4.3%
4.3%
7
7
POS
POS
3.9%
3.9%
8
8
Technical Support
Technical Support
3.9%
3.9%
9
9
Preventative Maintenance
Preventative Maintenance
3.9%
3.9%
10
10
Hardware Issues
Hardware Issues
3.5%
3.5%
11
11
Troubleshoot
Troubleshoot
3.1%
3.1%
12
12
NCR
NCR
2.8%
2.8%
13
13
Laptops
Laptops
2.5%
2.5%
14
14
Windows XP
Windows XP
2%
2%
15
15
Customer Sites
Customer Sites
1.7%
1.7%
16
16
Lexmark
Lexmark
1.6%
1.6%
17
17
PCS
PCS
1.4%
1.4%
18
18
LAN
LAN
1.3%
1.3%
19
19
EMC
EMC
1.2%
1.2%
20
20
Customer Accounts
Customer Accounts
1.2%
1.2%
21
21
High Levels
High Levels
1.1%
1.1%
22
22
Parts Inventory
Parts Inventory
1.1%
1.1%
23
23
Customer Operations
Customer Operations
1.1%
1.1%
24
24
Electromechanical Equipment
Electromechanical Equipment
1%
1%
25
25
Computer System
Computer System
1%
1%
26
26
Unix
Unix
1%
1%
27
27
Troubleshot
Troubleshot
0.9%
0.9%
28
28
Service Calls
Service Calls
0.9%
0.9%
29
29
Compaq
Compaq
0.9%
0.9%
30
30
SLA
SLA
0.9%
0.9%
31
31
Ethernet
Ethernet
0.9%
0.9%
32
32
Network Management
Network Management
0.8%
0.8%
33
33
SAN
SAN
0.8%
0.8%
34
34
Mainframe
Mainframe
0.8%
0.8%
35
35
OS
OS
0.7%
0.7%
36
36
OEM
OEM
0.6%
0.6%
37
37
Active Directory
Active Directory
0.6%
0.6%
38
38
Technical Problems
Technical Problems
0.6%
0.6%
39
39
Large System Printers
Large System Printers
0.6%
0.6%
40
40
Test Procedures
Test Procedures
0.6%
0.6%
41
41
Level Agreements
Level Agreements
0.6%
0.6%
42
42
Tcp/Ip
Tcp/Ip
0.6%
0.6%
43
43
Customer Locations
Customer Locations
0.6%
0.6%
44
44
Symmetrix
Symmetrix
0.5%
0.5%
45
45
Linux
Linux
0.5%
0.5%
46
46
Wal-Mart
Wal-Mart
0.5%
0.5%
47
47
New Equipment
New Equipment
0.5%
0.5%
48
48
Medium-High Complexity
Medium-High Complexity
0.5%
0.5%
49
49
Depot
Depot
0.5%
0.5%

10,248 Customer Engineer Jobs

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