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What is a customer experience associate and how to become one
A customer experience associate is responsible for ensuring that customers have a positive experience with a company's products or services. Their role involves interacting with customers to understand their needs and concerns, resolving issues, providing product information, and delivering excellent customer service. Customer experience associates are also responsible for managing customer complaints and feedback, maintaining customer records, and collaborating with other departments to improve the overall customer experience.
What general advice would you give to a customer experience associate?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $27,830
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.67%
Asian 7.55%
Black or African American 11.72%
Hispanic or Latino 19.36%
Unknown 5.77%
White 54.93%
Genderfemale 68.38%
male 31.62%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a customer experience associate?
Pros
Possibility of career growth within the company
Opportunity to gain experience in various industries
Potential for flexible scheduling and work-from-home options
Chance to make a positive impact on customers' lives
Discounts on company products or services
Cons
Dealing with difficult or irate customers can be stressful
May need to work evenings, weekends, or holidays
Limited ability to resolve certain customer issues due to company policies or procedures
May be required to work in a noisy or crowded environment
Potential for long periods of sitting or standing at a computer workstation
Customer experience associate career paths
Key steps to become a customer experience associate
Explore customer experience associate education requirements
Start to develop specific customer experience associate skills
Skills Percentages Customer Service 17.70% Customer Inquiries 12.73% Cash Handling 9.28% Customer Expectations 8.65% Product Knowledge 4.70% Complete relevant customer experience associate training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer experience associates learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer experience associate based on U.S. Bureau of Labor Statistics data and data from real customer experience associate resumes.Research customer experience associate duties and responsibilities
- Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
- Manage call center productivity levels by maintaining CSR schedule adherence.
- Treat every customer with respect & compassion.
- Handle POS cash register which involve soliciting credit.
Prepare your customer experience associate resume
When your background is strong enough, you can start writing your customer experience associate resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer experience associate resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer experience associate resume templates
Build a professional customer experience associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer experience associate resume.
Apply for customer experience associate jobs
Now it's time to start searching for a customer experience associate job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer experience associate job
Are you a customer experience associate?
Share your story for a free salary report.
Average customer experience associate salary
The average customer experience associate salary in the United States is $27,830 per year or $13 per hour. Customer experience associate salaries range between $15,000 and $49,000 per year.
What am I worth?
How do customer experience associates rate their job?
Customer experience associate reviews
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
The people and helping them solve their problems, also being first to help the customers.
not being able to communicate with a customer
Learn new job skills and meet people
Sometimes hours are long and pay is not good to start out
Updated January 8, 2025
