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Become A Customer Experience Associate

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Working As A Customer Experience Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does A Customer Experience Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Experience Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Experience Associate?

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Help others decide if this is a good career for them

Average Length of Employment
Customer Advisor 1.9 years
Customer Associate 1.9 years
Customer Assistant 1.8 years
Top Careers Before Customer Experience Associate
Cashier 12.5%
Internship 8.9%
Server 3.8%
Volunteer 3.3%
Manager 2.4%
Associate 2.3%
Teller 1.9%
Top Careers After Customer Experience Associate
Cashier 9.5%
Internship 6.7%
Volunteer 4.0%
Barista 2.8%
Server 2.8%
Teller 2.4%

Do you work as a Customer Experience Associate?

Customer Experience Associate Demographics

Gender

Female

62.5%

Male

27.7%

Unknown

9.7%
Ethnicity

White

61.0%

Hispanic or Latino

16.0%

Black or African American

10.9%

Asian

7.9%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

52.0%

French

12.0%

German

8.0%

Japanese

6.0%

Portuguese

4.0%

Italian

4.0%

Nepali

2.0%

Bassa

2.0%

Cantonese

2.0%

Braille

2.0%

Hindi

2.0%

Hmong

2.0%

Arabic

2.0%
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Customer Experience Associate Education

Schools

University of Phoenix

16.3%

New York University

6.1%

Saint John's University - New York

6.1%

Fashion Institute of Technology

6.1%

University of North Carolina at Greensboro

5.1%

University of Connecticut

5.1%

Strayer University

5.1%

University of Tennessee - Chattanooga

5.1%

City Colleges of Chicago-Harold Washington College

4.1%

Fordham University

4.1%

California State University - Northridge

4.1%

University of Massachusetts Amherst

4.1%

City College of New York of the City University of New York

4.1%

University of Delaware

4.1%

Southern New Hampshire University

4.1%

Florida State University

4.1%

University of Alabama

3.1%

Hinds Community College

3.1%

University of North Texas

3.1%

San Jose State University

3.1%
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Majors

Business

26.2%

Psychology

9.1%

Communication

7.3%

Criminal Justice

5.9%

Accounting

5.4%

Liberal Arts

4.2%

Public Relations

4.0%

Marketing

4.0%

Political Science

3.7%

Human Resources Management

3.5%

Nursing

3.3%

Graphic Design

3.3%

General Studies

3.0%

English

2.8%

History

2.6%

Fine Arts

2.3%

Kinesiology

2.3%

Finance

2.3%

Medical Assisting Services

2.3%

Health Care Administration

2.3%
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Degrees

Bachelors

55.5%

Other

19.3%

Associate

11.4%

Masters

9.0%

Certificate

3.4%

Diploma

0.7%

License

0.6%

Doctorate

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$27,000
View Detailed Salary Report
$15,000
Min 10%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$48,000
Max 90%
Best Paying Company
Planet Fitness
Highest Paying City
New York, NY
Highest Paying State
Hawaii
Avg Experience Level
1.5 years
How much does a Customer Experience Associate make at top companies?
The national average salary for a Customer Experience Associate in the United States is $27,684 per year or $13 per hour. Those in the bottom 10 percent make under $15,000 a year, and the top 10 percent make over $48,000.

How Would You Rate The Salary Of a Customer Experience Associate?

Have you worked as a Customer Experience Associate? Help other job seekers by rating your experience as a Customer Experience Associate.

Top Skills for A Customer Experience Associate

  1. Customer Service
  2. Phone Calls
  3. Credit Card
You can check out examples of real life uses of top skills on resumes here:
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Resolved approximately 200 inquiries daily via phone calls, emails, live chats; recognized as the most productive associate.
  • Managed cash and credit card transactions accurately.
  • Ensured that the sales floor was neat and clean by organizing, hanging, and folding merchandise.
  • Handle calls to assist customers with technical support issues and bill payments.

How Would You Rate Working As a Customer Experience Associate?

Are you working as a Customer Experience Associate? Help us rate Customer Experience Associate as a Career.

Top Customer Experience Associate Employers

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Jobs From Top Customer Experience Associate Employers

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