Customer experience associate vs customer service representative

The differences between customer experience associates and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer experience associate vs customer service representative overview

	Customer Experience Associate	Customer Service Representative
Yearly salary	$27,830	$32,260
Hourly rate	$13.38	$15.51
Growth rate	-4%	-4%
Number of jobs	199,193	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 59%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Customer experience associate vs customer service representative salary

Customer experience associates and customer service representatives have different pay scales, as shown below.

	Customer Experience Associate	Customer Service Representative
Average salary	$27,830	$32,260
Salary range	Between $15,000 And $49,000	Between $25,000 And $41,000
Highest paying City	Boston, MA	Des Moines, WA
Highest paying state	Massachusetts	Washington
Best paying company	Boehringer Ingelheim	Oracle
Best paying industry	Automotive	Insurance

Differences between customer experience associate and customer service representative education

There are a few differences between a customer experience associate and a customer service representative in terms of educational background:

	Customer Experience Associate	Customer Service Representative
Most common degree	Bachelor's Degree, 59%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer service representative demographics

Here are the differences between customer experience associates' and customer service representatives' demographics:

	Customer Experience Associate	Customer Service Representative
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer service representative duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer experience associate vs customer service representative skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Customer Experience Associate
Customer Experience Associate vs Customer Service Representative

Updated January 8, 2025

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