Customer experience associate demographics and statistics in the US
Customer experience associate demographics research summary. Zippia estimates customer experience associate demographics and statistics in the United States by using a database of 30 million profiles. Our customer experience associate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer experience associates after extensive research and analysis:
- There are over 341,147 customer experience associates currently employed in the United States.
- 68.4% of all customer experience associates are women, while 31.6% are men.
- The average customer experience associate age is 40 years old.
- The most common ethnicity of customer experience associates is White (54.9%), followed by Hispanic or Latino (19.4%), Black or African American (11.7%) and Asian (7.5%).
- Customer experience associates are most in-demand in New York, NY.
- Boston, MA pays an annual average wage of $30,574, the highest in the US.
- In 2022, women customer experience associates earned 92% of what men earned.
- Maine is the best state for customer experience associates to live.
- Customer experience associates are 57% more likely to work at private companies in comparison to public companies.
On this page
Customer experience associate demographics by:
Customer experience associate gender statistics
68.4% of customer experience associates are women and 31.6% of customer experience associates are men.
- Female, 68.4%
- Male, 31.6%
Customer experience associate gender ratio
| Gender | Percentages |
|---|---|
| Female | 68.4% |
| Male | 31.6% |
Customer experience associate gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$31,225
Female income
$28,866
Customer experience associate gender ratio over time
This data breaks down the percentage of men and women in customer experience associate positions over time. Currently, 68.4% of customer experience associates are female.
Customer experience associate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 29.96% | 70.04% |
| 2011 | 29.82% | 70.18% |
| 2012 | 31.29% | 68.71% |
| 2013 | 31.72% | 68.28% |
| 2014 | 32.22% | 67.78% |
| 2015 | 32.11% | 67.89% |
| 2016 | 32.66% | 67.34% |
| 2017 | 33.09% | 66.91% |
| 2018 | 31.80% | 68.20% |
| 2019 | 31.37% | 68.63% |
| 2020 | 32.00% | 68.00% |
| 2021 | 31.62% | 68.38% |
Customer experience associate related jobs gender ratio
We compared customer experience associates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Experience Associate | 32% | 68% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer experience associate demographics by race
The most common ethnicity among customer experience associates is White, which makes up 54.9% of all customer experience associates. Comparatively, 19.4% of customer experience associates are Hispanic or Latino and 11.7% of customer experience associates are Black or African American.
- White, 54.9%
- Hispanic or Latino, 19.4%
- Black or African American, 11.7%
- Asian, 7.5%
- Unknown, 5.8%
- American Indian and Alaska Native, 0.7%
Customer experience associate race
| Customer experience associate race | Percentages |
|---|---|
| White | 54.9% |
| Hispanic or Latino | 19.4% |
| Black or African American | 11.7% |
| Asian | 7.5% |
| Unknown | 5.8% |
| American Indian and Alaska Native | 0.7% |
Customer experience associate race and ethnicity over time
See how customer experience associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer experience associate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.33% | 11.98% | 6.84% | 15.41% |
| 2011 | 62.05% | 12.27% | 6.97% | 15.28% |
| 2012 | 61.25% | 12.15% | 6.78% | 16.13% |
| 2013 | 61.60% | 11.98% | 6.95% | 15.81% |
| 2014 | 60.98% | 11.92% | 7.26% | 15.99% |
| 2015 | 60.36% | 11.67% | 7.05% | 17.10% |
| 2016 | 59.48% | 12.16% | 7.29% | 17.00% |
| 2017 | 60.39% | 11.58% | 7.25% | 16.83% |
| 2018 | 60.21% | 11.16% | 7.42% | 17.21% |
| 2019 | 59.81% | 11.35% | 7.23% | 17.72% |
| 2020 | 57.25% | 10.75% | 7.38% | 18.33% |
| 2021 | 54.93% | 11.72% | 7.55% | 19.36% |
Customer experience associate wage gap by race
According to our data, asian customer experience associates have the highest average salary compared to other ethnicities. Black or african american customer experience associates have the lowest average salary at $30,502.
| Ethnicity | Salary |
|---|---|
| Unknown | $30,597 |
| White | $31,349 |
| Black or African American | $30,502 |
| Asian | $32,572 |
| Hispanic or Latino | $31,149 |
Average customer experience associate age
See how the average age of customer experience associates varies based on ethnicity and gender.
Male
Female
Customer experience associate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer experience associate age breakdown
The average age of customer experience associates is 40+ years years old, representing 49% of the customer experience associate population.
Customer experience associate age breakdown
| Customer Experience Associate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer experience associate educational attainment
The most common degree for customer experience associates is bachelor's degree, with 59% of customer experience associates earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 12%.
- Bachelor's, 59%
- Associate, 18%
- High School Diploma, 12%
- Master's, 5%
- Other Degrees, 6%
Customer experience associates by degree level
| Customer experience associate degree | Percentages |
|---|---|
| Bachelor's | 59% |
| Associate | 18% |
| High School Diploma | 12% |
| Master's | 5% |
| Other Degrees | 6% |
Customer experience associate jobs you might like
Customer experience associate wage gap by degree level
According to the data, customer experience associates with a Master's degree earn more than those without, at $39,320 annually. With a Bachelor's degree, customer experience associates earn a median annual income of $36,018 compared to $29,383 for customer experience associates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,320 |
| High School Diploma or Less | $27,248 |
| Bachelor's Degree | $36,018 |
| Some College/ Associate Degree | $29,383 |
Customer experience associate employment statistics
Most customer experience associates work for a private in the retail industry.
Company size where customer experience associates work
Below, you can see the size of companies where customer experience associates work.
Customer experience associate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 36% |
Customer experience associate jobs by company type
Employees with the customer experience associate job title have their preferences when it comes to working for a company. For instance, most customer experience associates prefer to work at private companies over public companies.
Customer experience associate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 38% |
| Private | 57% |
| Government | 1% |
Customer experience associate jobs by industry
The most common industries for customer experience associates are retail, technology and professional.
Customer experience associate industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Retail | 11% |
| Professional | 9% |
| Technology | 9% |
| Start-up | 8% |
| Finance | 7% |
| Manufacturing | 6% |
| Hospitality | 5% |
| Health Care | 5% |
| Internet | 4% |
| Telecommunication | 3% |
| Insurance | 3% |
| Media | 2% |
| Transportation | 2% |
| Utilities | 2% |
| Education | 2% |
| Government | 1% |
| Automotive | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Customer experience associate turnover and employment statistics
Customer experience associate unemployment rate over time
The unemployment rate for customer experience associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer experience associate unemployment rate by year
| Year | Customer experience associate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer experience associate tenure
The average customer experience associate stays at their job for 1-2 years, based on the 899 customer experience associates resumes in Zippia's database.
Customer experience associate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 28% |
| 3-4 years | 11% |
| 5-7 years | 21% |
| 8-10 years | 5% |
| 11+ years | 4% |
Customer experience associate LGBT ratio compared to similar jobs
Review the percent of customer experience associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Editor | 5.53% | 20,301 |
| Eligibility Technician | 6.73% | 24,203 |
| Customer Experience Associate | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Credit Processor | 8.99% | 11,088 |
| Library Assistant | 11.16% | 1,122 |
| Staffing Assistant | 15.31% | 20,939 |
Similar customer experience associate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Editor | 5.53% | 20,301 |
| Eligibility Technician | 6.73% | 24,203 |
| Document Clerk | 8.60% | 99,244 |
| Credit Processor | 8.99% | 11,088 |
| Library Assistant | 11.16% | 1,122 |
| Staffing Assistant | 15.31% | 20,939 |
Foreign languages spoken by customer experience associates
The most common foreign language among customer experience associates is Spanish at 52.0%. The second-most popular foreign language spoken is French at 12.0% and German is the third-most popular at 8.0%.
- Spanish, 52.0%
- French, 12.0%
- German, 8.0%
- Japanese, 6.0%
- Portuguese, 4.0%
- Other, 18.0%
Customer experience associate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 52.0% |
| French | 12.0% |
| German | 8.0% |
| Japanese | 6.0% |
| Portuguese | 4.0% |
| Other | 18.0% |
