FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Top 50 Customer Experience Associate Skills

1. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Customer Experience Associate jobs:
  • Served as the primary cashier and customer service representative entrusted for providing outstanding customer service and satisfaction.
  • Utilize extraordinary customer service and communication skills to ensure customer service excellence.
  • Recognized by our regional supervisors during visits for exceptional bias customer service.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Implemented new processes and systems for improving customer service satisfaction.
  • Managed email system by efficiently answering 115 emails an hour while providing quality customer service via phone and online chat.
  • Provided exceptional customer service including: storefront greeting, product maintenance, cash register, fitting room operation, etc.
  • Worked with the team of customer experience associates to develop standard customer service protocol at an emerging company.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Developed and fostered customer relationships through professional, courteous, and efficient service for all customer service requests.
  • Provide excellent customer service, assist customers in the fitting room, and attend to customers' needs.
  • Sell the Delta brand and provide exceptional customer service and accurate flight and fare information.
  • Utilized excellent persuasive and customer service skills to promote sales of credit cards.
  • Developed customer service skills Metropolitan Museum of Art Store New York, NY
  • Catalyzed customer relationships through the use of superior customer service skills.
  • Generated sales and Customer Service Management at a retail level.
  • Provide exceptional customer service to all callers.
  • Offer general customer service to customers.
  • Provide outstanding customer service in a retail healthcare/hospital setting.
  • Excelled in providing customer service to customers and employer Exceeded monthly credit card sales goals by promoting company products

Show More

20,829 Customer Service Jobs

No jobs at selected location

2. Sales Floor
demand arrow
high Demand
Here's how Sales Floor is used in Customer Experience Associate jobs:
  • Assisted customers with fitting room needs and provided sales floor assistance (as needed).
  • Maintain neat, clean and organized sales floor through organizing, hanging and folding merchandise.
  • Prioritize cashiering over Sales Floor tasks - open new registers to minimize wait time.
  • Register, Sales Floor, Fitting Room, Markdowns, Re-ticketing, Signage, Loss-prevention
  • Create and maintain a friendly environment on both sales floor and fitting room.
  • Assisted customers at register, on sales floor, and in fitting room.
  • Greet and assist customers around sales floor, and answer customers' questions.
  • Assist with stock/merchandise and maintain a clean sales floor.
  • Maintain and organize clothing around the store sales floor.
  • Maintained orderly sales floor and fitting rooms.
  • Expedite clothing back to store sales floor.
  • Prepare sales floor daily for store opening.
  • Assisted employees with sales floor duties.
  • Prioritize cashiering over Sales Floor tasks Awards Award of recognition for Always saying yes when we call you in.

Show More

2,649 Sales Floor Jobs

No jobs at selected location

3. Credit Card
demand arrow
high Demand
Here's how Credit Card is used in Customer Experience Associate jobs:
  • Managed cash and credit card transactions accurately.
  • Reviewed and completed credit card applications.
  • Motivated sales by informing customers of promotions, markdown items, as well as the brand credit card and its benefits.
  • Deal with charges and fees for customers associated with using major credit cards and company credit card.
  • Acknowledged for opening 108 Old Navy credit cards to new applicants in the year of 2012.
  • Educate customers about existing offers and benefits of the Old Navy credit card.
  • Ranked among highest in-store Old Navy Credit Card performers.
  • Exceed established targets for store credit card promotions.

Show More

650 Credit Card Jobs

No jobs at selected location

4. OLD Navy Policies
demand arrow
high Demand
5. Comcast
demand arrow
high Demand
Here's how Comcast is used in Customer Experience Associate jobs:
  • Service existing customers and prospective customers by providing technical support for all of Comcast's products and services.
  • Promote Comcast products and services and make recommendations that meet customer needs.
  • Promote Comcast products and services based on the customer's needs.
  • Severed as member of the Comcast Ambassadors Group.
  • Explain the features and benefits of Comcast products.

Show More

109 Comcast Jobs

No jobs at selected location

Job type you want
Full Time
Part Time
Internship
Temporary
6. Phone Calls
demand arrow
high Demand
Here's how Phone Calls is used in Customer Experience Associate jobs:
  • Resolved approximately 200 inquiries daily via phone calls, emails, live chats; recognized as the most productive associate.
  • Handled inbound phone calls from hosts and guests using the website to help with any issues that have been encountered.

Show More

238 Phone Calls Jobs

No jobs at selected location

7. Greet
demand arrow
high Demand
Here's how Greet is used in Customer Experience Associate jobs:
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate service according to their needs.
  • Greet customers, and listen to their needs to help, locate and recommend merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Acknowledge and greet the customer within ten feet of entering the area.
  • Greet and welcome each guess as they enter the store.
  • Greet customers and ascertain what each customer wants or needs.
  • Greeted and assisted customers via phone and front reception.
  • Acknowledge customers- greet them with a smile.
  • Greeted customers as they entered the branch.
  • Greet incoming customers and inform them of current sales Assisted customers with price checks and merchandise availability.
  • greet each customer, assist in fitting room, make sure customers are finding everything okay.
  • FRONT DESK SUPERVISOR/ACCOUNTS RECEIVABLE, HOLIDAY INN Greet, register, and assign rooms to guests of hotels or motels.

Show More

1 Greet Jobs

No jobs at selected location

8. Customer Satisfaction
demand arrow
high Demand
Here's how Customer Satisfaction is used in Customer Experience Associate jobs:
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Conducted customer satisfaction surveys and follow-ups in addition to troubleshooting transaction issues.
  • Utilize excellent customer service skills to achieve high degree of customer satisfaction.

Show More

532 Customer Satisfaction Jobs

No jobs at selected location

9. New Accounts
demand arrow
high Demand
Here's how New Accounts is used in Customer Experience Associate jobs:
  • Risk Management - Acquired new accounts, maintained and reactivated existing accounts.
  • Open new accounts (personal, trusts, estates).

Show More

85 New Accounts Jobs

No jobs at selected location

10. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Customer Experience Associate jobs:
  • Provided personalized software and product technical support; e.g.

Show More

246 Technical Support Jobs

No jobs at selected location

11. Compliance
demand arrow
high Demand
Here's how Compliance is used in Customer Experience Associate jobs:
  • Act as an assistant of Branch Operation Manager in ensuring operational compliance of the branch and overseas branch operation.

Show More

399 Compliance Jobs

No jobs at selected location

12. Performance Reviews
demand arrow
high Demand
5 Performance Reviews Jobs

No jobs at selected location

13. Billing Issues
demand arrow
high Demand
Here's how Billing Issues is used in Customer Experience Associate jobs:
  • Assisted customers with billing issues and assisted technicians with service orders.

Show More

19 Billing Issues Jobs

No jobs at selected location

14. Customer Inquiries
demand arrow
high Demand
505 Customer Inquiries Jobs

No jobs at selected location

15. Company Policies
demand arrow
average Demand
451 Company Policies Jobs

No jobs at selected location

16. Loss
demand arrow
average Demand
Here's how Loss is used in Customer Experience Associate jobs:
  • Maintain a clean and safe environment that prevents loss and minimizes risk.
  • Assisted customers in fitting rooms in accordance with loss pr evention procedures

Show More

581 Loss Jobs

No jobs at selected location

17. Customer Complaints
demand arrow
average Demand
Here's how Customer Complaints is used in Customer Experience Associate jobs:
  • Refer unresolved customer complaints to designated departments for further investigation.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Take responsibility for customer complaints and problems until resolved.
  • Resolve customer complaints/issues promptly and effectively.

Show More

142 Customer Complaints Jobs

No jobs at selected location

18. Concerns
demand arrow
average Demand
Here's how Concerns is used in Customer Experience Associate jobs:
  • Accumulated information for product quality concerns and compensated consumer accordingly while adhering to state regulations.
  • Demonstrate understanding of products and services while effectively evaluating customer concerns.
  • Resolve customer complaints/concerns through active listening, empathy, professionalism, and problem solving.
  • Provided customer service assistance and address all customer concerns; Training of new associates.
  • Assist other agents with questions or concerns while working on Floor Support.
  • Resolved customer concerns, and answered questions.
  • Answered multiline phone system; assisted customers with questions, problems and concerns.

Show More

6,459 Concerns Jobs

No jobs at selected location

19. Troubleshoot
demand arrow
average Demand
Here's how Troubleshoot is used in Customer Experience Associate jobs:
  • Trouble shoot cable equipment Scheduled technician appointments when troubleshooting was not successful Provided explanations of customer bills Processed payments
  • Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.
  • Establish relationship with customer, gain their trust and cooperation with troubleshooting.
  • Prompt response to questions from Intoxalock customers by troubleshooting, diagnosing, resolving problems and overall support and installations.

Show More

16 Troubleshoot Jobs

No jobs at selected location

20. Demonstrates
demand arrow
average Demand
791 Demonstrates Jobs

No jobs at selected location

21. Sales Goals
demand arrow
average Demand
Here's how Sales Goals is used in Customer Experience Associate jobs:
  • Work alongside senior branch management to set sales goals and assist staff in meeting expectations.
  • Mentored associates to reach their sales goals.

Show More

35 Sales Goals Jobs

No jobs at selected location

22. High Volume
demand arrow
average Demand
119 High Volume Jobs

No jobs at selected location

23. Customer Issues
demand arrow
average Demand
Here's how Customer Issues is used in Customer Experience Associate jobs:
  • Received new clients, assisted existing clients, and resolved customer issues.
  • Helped resolved customer issues if and when they occurred.

Show More

597 Customer Issues Jobs

No jobs at selected location

24. Communication
demand arrow
average Demand
Here's how Communication is used in Customer Experience Associate jobs:
  • Exercised good oral and written communication skills, whilst articulating relevant information and directions in an organized and concise manner.
  • Provided administrative support with calendar management, travel arrangements, screen and handle internal/external communication for Regional Directors.
  • Provide excellent customer/client relations through ongoing communication via phone or email in order to provide a resolution.
  • Handled escalated calls regarding check-in, communication issues with guest and host, and any basic or escalated situations.
  • Handle inbound customer communication via phone, email, and live chat; with an average of 15 CPH.
  • Write copy for communication between company and customer base about current policies.
  • Handled telephone communication with external health care professionals regarding AEs with Merck marketed products at discretion of management.
  • Assisted in launch of Proactive Chat for Dressbarn.com and store communication initiatives.

Show More

1,491 Communication Jobs

No jobs at selected location

25. Multiple Tools
demand arrow
average Demand
26. Knowledge Base
demand arrow
average Demand
Here's how Knowledge Base is used in Customer Experience Associate jobs:
  • Contributed online gaming knowledge base by writing small tutorials.

Show More

436 Knowledge Base Jobs

No jobs at selected location

27. Immediate Backup
demand arrow
average Demand
Here's how Immediate Backup is used in Customer Experience Associate jobs:
  • Support cashier and fitting room as immediate backup.
  • Work quickly without pressuring customers to rush Support cashier and fitting room as immediate backup.

Show More

28. POS
demand arrow
average Demand
Here's how POS is used in Customer Experience Associate jobs:
  • Composed and prepared written documentation and correspondence for external customers utilizing internal measurement system.
  • Handled escalated situations appropriately to ensure a positive and inspiring experience.
  • Create positive experiences and relationships with guests
  • Maintained an accurate count of the store's cash-on-hand and properly counted, recorded and secured nightly deposits.
  • Research customer feedback to avoid possible future issue with items, company relations, and sales protocol.
  • Question Master....addressed & answered any/all questions posed by consumers, employees & business relations.
  • Ensured store is operationally ready at all times and each customer has a positive experience.
  • Provided positive, fun and inspiring learning/work environment for all members of our team.
  • Mentored new employees and trained them on all aspects of the AER Coordinator position.
  • Promoted within 2 months of work because of positive customer feedback.
  • Handled POS cash register which involved soliciting credit.
  • Performed all duties from previous position.
  • Gained advanced knowledge of gems and precious metals Called back customers to aid in refund, claim, and service purposes.
  • Prepared many different types of events Created a positive environment for each customer

Show More

5,823 POS Jobs

No jobs at selected location

29. Customer Situations
demand arrow
average Demand
Here's how Customer Situations is used in Customer Experience Associate jobs:
  • Defused volatile customer situations calmly and courteously.
  • Handle complex customer situations in compliance with policy and procedures, escalating issues as appropriate.

Show More

30. Sound Judgment
demand arrow
low Demand
435 Sound Judgment Jobs

No jobs at selected location

31. Basic Account Information
demand arrow
low Demand
32. Video
demand arrow
low Demand
Here's how Video is used in Customer Experience Associate jobs:
  • Eclipsed top level for Video Retention Rate.

Show More

41 Video Jobs

No jobs at selected location

33. Data Entry
demand arrow
low Demand
443 Data Entry Jobs

No jobs at selected location

34. Product Knowledge
demand arrow
low Demand
Here's how Product Knowledge is used in Customer Experience Associate jobs:
  • Provided a remarkable customer service experience, product knowledge, and processed orders for our customers.
  • Provide product knowledge to consumers Retailer order entry Act as liaison between retailers and fulfillment

Show More

255 Product Knowledge Jobs

No jobs at selected location

35. Assess Needs
demand arrow
low Demand
Here's how Assess Needs is used in Customer Experience Associate jobs:
  • Assess needs by responding to customer cues.

Show More

36. First-Call Resolution
demand arrow
low Demand
37. Windows XP
demand arrow
low Demand
38. CRM
demand arrow
low Demand
Here's how CRM is used in Customer Experience Associate jobs:
  • Use of Microsoft Excel and Word as well as CRM systems.

Show More

307 CRM Jobs

No jobs at selected location

39. Customer S
demand arrow
low Demand
Here's how Customer S is used in Customer Experience Associate jobs:
  • Answer Calls-Virtual Reception-Customer Service-Taking/Relaying Messages-Problem Solving/Computer Skills Used
  • Maintain excellent customer service skills Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.
  • Managed quality communication, customer support and product representation for each client.
  • Focus on continuous improvement in knowledge expansion within Customer Support Operations.
  • Provided courteous customer service and engaged with customers.
  • Retail Sales and Customer Service, Training new employees, in depth training on diamond characteristics and fine jewelry
  • Provided excellent customer service and knowledge of the NFL and it's partners to all guests.
  • Work from home appointment setting and customer service to various companies in various industries.
  • Collaborated with product managers, designers, developers and the customer support team.
  • Provided product, services and pricing information to customer s.
  • Processed payments per customer s request and scheduled reoccurring payments.
  • Achieved 40% increase of customer satisfactrion nationwide resulting in high marks in the area of conflict resolution.
  • Change the services customer subscribe to by adding or removing services, channels and equipment.

Show More

40. Additional Assistance
demand arrow
low Demand
Here's how Additional Assistance is used in Customer Experience Associate jobs:
  • Follow up with customers to see if they need additional assistance.

Show More

16 Additional Assistance Jobs

No jobs at selected location

41. Customer Proprietary Network
demand arrow
low Demand
42. Room Area
demand arrow
low Demand
Here's how Room Area is used in Customer Experience Associate jobs:
  • Clean fitting room area and maintain go backs to Old Navy standards.

Show More

43. Customer Interactions
demand arrow
low Demand
Here's how Customer Interactions is used in Customer Experience Associate jobs:
  • Manage customer interactions and financial transactions and all aspects of the retail floor space in terms of where merchandise is located.

Show More

173 Customer Interactions Jobs

No jobs at selected location

44. Stock Items
demand arrow
low Demand
Here's how Stock Items is used in Customer Experience Associate jobs:
  • Offer solutions for out of stock items Educate customers on the benefits of Old Navy Card.
  • Offer solutions for out of stock items (alternate item, OLDNAVY.com).

Show More

3 Stock Items Jobs

No jobs at selected location

45. Zendesk
demand arrow
low Demand
Here's how Zendesk is used in Customer Experience Associate jobs:
  • Captured and quantified key consumer insights and trends via Zendesk and reported them weekly during company meetings.
  • Well-versed in Genesys, Zendesk and Olark as communication channels.
  • Deliver high touch customer service through phone, email, live chat, text and socialmedia (Zendesk).

Show More

46. Effective Relationships
demand arrow
low Demand
Here's how Effective Relationships is used in Customer Experience Associate jobs:
  • Demonstrated ability to establish and maintain effective relationships with customers.

Show More

47. Functional Skill
demand arrow
low Demand
48. Upset Customers
demand arrow
low Demand
114 Upset Customers Jobs

No jobs at selected location

49. Customer Equipment
demand arrow
low Demand
50. Additional Customers
demand arrow
low Demand
Here's how Additional Customers is used in Customer Experience Associate jobs:
  • Acknowledge additional customers and set expectations for service.
  • Acknowledge additional customers in line.

Show More

Customer Experience Associate Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Customer Experience Associate

Customer Service

27.5%

Sales Floor

13.4%

Credit Card

6.3%

OLD Navy Policies

5.3%

Comcast

5.1%

Phone Calls

4.2%

Greet

4.0%

Customer Satisfaction

3.6%

New Accounts

3.2%

Technical Support

3.0%

Compliance

3.0%

Performance Reviews

3.0%

Billing Issues

2.8%

Customer Inquiries

2.6%

Company Policies

2.6%

Loss

2.2%

Customer Complaints

2.2%

Concerns

2.2%

Troubleshoot

2.2%

Demonstrates

2.0%
Show More

Typical Skill-Sets Required For A Customer Experience Associate

Rank Skill
1 Customer Service 20.1%
2 Sales Floor 9.8%
3 Credit Card 4.6%
4 OLD Navy Policies 3.9%
5 Comcast 3.8%
6 Phone Calls 3.0%
7 Greet 2.9%
8 Customer Satisfaction 2.6%
9 New Accounts 2.3%
10 Technical Support 2.2%
11 Compliance 2.2%
12 Performance Reviews 2.2%
13 Billing Issues 2.0%
14 Customer Inquiries 1.9%
15 Company Policies 1.9%
16 Loss 1.6%
17 Customer Complaints 1.6%
18 Concerns 1.6%
19 Troubleshoot 1.6%
20 Demonstrates 1.4%
21 Sales Goals 1.3%
22 High Volume 1.3%
23 Customer Issues 1.3%
24 Communication 1.2%
25 Multiple Tools 1.2%
26 Knowledge Base 1.0%
27 Immediate Backup 1.0%
28 POS 1.0%
29 Customer Situations 1.0%
30 Sound Judgment 1.0%
31 Basic Account Information 1.0%
32 Video 1.0%
33 Data Entry 1.0%
34 Product Knowledge 0.9%
35 Assess Needs 0.9%
36 First-Call Resolution 0.9%
37 Windows XP 0.9%
38 CRM 0.9%
39 Customer S 0.9%
40 Additional Assistance 0.7%
41 Customer Proprietary Network 0.7%
42 Room Area 0.7%
43 Customer Interactions 0.7%
44 Stock Items 0.7%
45 Zendesk 0.7%
46 Effective Relationships 0.7%
47 Functional Skill 0.7%
48 Upset Customers 0.6%
49 Customer Equipment 0.6%
50 Additional Customers 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

69,889 Customer Experience Associate Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.