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Job outlook for customer experience associates in the United States
Customer experience associate job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer experience associate job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer experience associates are projected over the next decade.
Customer experience associate salaries have increased 11% for customer experience associates in the last 5 years.
There are over 341,147 customer experience associates currently employed in the United States.
There are 199,193 active customer experience associate job openings in the US.
The average customer experience associate salary is $27,830.
Are customer experience associate jobs in demand?
Customer experience associate job and salary trends over time
Customer experience associate jobs over time
Customer experience associate job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 341,147 | 0.10% |
| 2020 | 346,799 | 0.10% |
| 2019 | 357,323 | 0.11% |
| 2018 | 351,469 | 0.11% |
| 2017 | 338,787 | 0.10% |
Average customer experience associate salary over time
Customer experience associate salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $27,830 | $13.38 | +3.2% |
| 2024 | $26,960 | $12.96 | +2.8% |
| 2023 | $26,214 | $12.60 | +2.6% |
| 2022 | $25,546 | $12.28 | +1.8% |
| 2021 | $25,088 | $12.06 | +1.8% |
Customer experience associate jobs by state
Most common states for customer experience associates
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 772 | 58% |
| 2 | District of Columbia | 693,972 | 328 | 47% |
| 3 | Delaware | 961,939 | 444 | 46% |
| 4 | Massachusetts | 6,859,819 | 2,996 | 44% |
| 5 | Vermont | 623,657 | 274 | 44% |
| 6 | New Hampshire | 1,342,795 | 560 | 42% |
| 7 | Minnesota | 5,576,606 | 1,903 | 34% |
| 8 | Iowa | 3,145,711 | 1,060 | 34% |
| 9 | Arizona | 7,016,270 | 2,295 | 33% |
| 10 | Rhode Island | 1,059,639 | 347 | 33% |
| 11 | Indiana | 6,666,818 | 2,119 | 32% |
| 12 | Connecticut | 3,588,184 | 1,155 | 32% |
| 13 | Illinois | 12,802,023 | 3,930 | 31% |
| 14 | Kansas | 2,913,123 | 889 | 31% |
| 15 | Virginia | 8,470,020 | 2,499 | 30% |
| 16 | Wisconsin | 5,795,483 | 1,732 | 30% |
| 17 | Colorado | 5,607,154 | 1,676 | 30% |
| 18 | Maryland | 6,052,177 | 1,780 | 29% |
| 19 | Kentucky | 4,454,189 | 1,291 | 29% |
| 20 | North Dakota | 755,393 | 218 | 29% |
Most common cities for customer experience associates
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Atlanta | 11 | 2% | $20,919 |
| 2 | Austin | 5 | 1% | $24,785 |
| 3 | Denver | 5 | 1% | $27,010 |
| 4 | Sacramento | 5 | 1% | $27,619 |
| 5 | Washington | 4 | 1% | $28,984 |
| 6 | Minneapolis | 3 | 1% | $27,780 |
| 7 | New York | 11 | 0% | $27,016 |
| 8 | Chicago | 7 | 0% | $25,504 |
| 9 | Los Angeles | 5 | 0% | $28,369 |
| 10 | Columbus | 4 | 0% | $25,540 |
| 11 | San Jose | 4 | 0% | $28,050 |
| 12 | Dallas | 3 | 0% | $24,478 |
| 13 | Indianapolis | 3 | 0% | $27,293 |
| 14 | Jacksonville | 3 | 0% | $24,519 |
| 15 | Phoenix | 3 | 0% | $26,882 |
| 16 | San Diego | 3 | 0% | $28,369 |
| 17 | San Francisco | 3 | 0% | $27,980 |
Customer Experience Associate job outlook: Expert opinions
Our panel of customer experience associate experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Experience Associate?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!