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Working As A Customer Experience Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $46,000

    Average Salary

What Does A Customer Experience Manager Do At Northrop Grumman

* Implement and mature the CX and UX process within enterprise services
* Design and conduct user research with internal customers for both services and products, including but not limited to user interviews, surveys, competitive analysis, and ethnographic field studies
* Sketch, wireframe, and prototype internal web products
* Design and conduct usability tests and any other exploratory activities to assess designs and prototypes
* Work with service engineers and service owners to create customer journey maps
* Conduct stakeholder interviews in order to determine requirements for projects
* Summarize and present research results and appropriate deliverables (user flows, user journeys, personas, etc.) to service owners and leadership
* Design and create objective surveys to assess internal user perceptions and satisfactio

What Does A Customer Experience Manager Do At Honeywell

* Take ownership for managing the customer experience on an end-to-end basis for the brands within the Commercial LOB:
* Baseline and periodically benchmark the customer experience
* Develop and maintain a pipeline of improvement projects for improving the customer experience
* Quantify resource requirements and establish milestones for improvement priorities
* Establish quantitative and qualitative metrics to prioritize improvement projects
* Lead customer experience improvement projects ensuring successful implementation, meeting budget and schedule commitments
* Work with HUE organization to integrate the appropriate tools within Commercial LOB to enhance the customer experience.
* Ensure alignment of Commercial C&PS (Customer & Product Support) activities with larger initiatives and programs deployed to improve E&ES C&PS services.
* Travel up to 20% travel (Domestic, could be some International

What Does A Customer Experience Manager Do At Ingram Micro

* Responsible for managing the overall reseller Customer Experience.
* Works closely with the Sales Director, Account Executives, Sales Manager, and Sr.
* Manager, Field Tech Ops to drive plans and programs targeted at the specific customer base.
* Responsibilities include identification of customers for business growth opportunities; implementation of value-added programs; management of customer operational issues; divisional marketing coordination; and liaison to other Ingram Micro divisions.
* Individual must be knowledgeable about Ingram organization and have the ability to drive programs and plans within their assigned business unit and with other constituents.
* Will work with Sales Director and field AE’s to structure plans and programs that drive a deeper customer experience; work with Sales Manager to ensure any customer issues are tracked and resolved in a timely fashion; and work with Sr Mgr, Field Tech Ops to ensure alignment between sales goals and (Field Technical Consultant) FTC engagements are met.
* Should have a good understanding of the vendor technologies; excellent system skills

What Does A Customer Experience Manager Do At Apple

* Manage US deployment bandwidth related to your program
* Manage program deployment forecast in coordination with Sales, Procurement and Finance
* Define, develop and streamline deployment processes from Store Brief to Audit
* Engage and coordinate with Apple approved external vendors to address Deployment needs
* Coordinate overall training and guidelines to stakeholders involved in Deployment
* Partner with WW & US CSP and BPR teams to develop the necessary tools to gain efficiencies in Deployment activities .
* Provide weekly and quarterly reporting on program deployment activities
* Benchmark & share Program deployment best practices across US and WW

What Does A Customer Experience Manager Do At Monsanto

* Leads customer centric thinking and processes across the organization, guiding functional teams to work together for optimum customer experience delivery
* Develops insights through analysis of customer data across multiple sources to inform the business of experiences that have a negative impact and opportunities for profitable growth
* Manages problem resolution system including data coordination, supplier management, response guidelines, open case tracking
* Works with marketing and commercial functions to design, orchestrate, and improve the customer experience with the objective of increasing revenue through improved loyalty, reduced churn, and growth in customer value
* Identifies Monsanto’s investment priorities, areas of focus and areas of improvement for the customer experience, and drives measurable change through Monsanto leadership, the Customer Experience Council(CEC), and Customer Champions
* Develops a sustained communication program to share the vision and celebrate successes
* Elevates the customer experience skills required across all teams; influences the on-boarding and training strategy and content to build the customer focused core strength across Monsanto

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Average Length of Employment
Customer Leader 2.6 years
Top Careers Before Customer Experience Manager
Cashier 7.9%
Internship 4.2%
Manager 4.1%
Supervisor 2.9%
Server 2.4%
Top Careers After Customer Experience Manager
Cashier 4.4%
Manager 3.7%
Server 3.0%
Internship 2.9%
Specialist 2.2%
Consultant 2.1%
Supervisor 2.0%

Do you work as a Customer Experience Manager?

Average Yearly Salary
$46,000
Show Salaries
$18,000
Min 10%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$115,000
Max 90%
Best Paying Company
Goldman Sachs
Highest Paying City
San Francisco, CA
Highest Paying State
Rhode Island
Avg Experience Level
2.3 years
How much does a Customer Experience Manager make at top companies?
The national average salary for a Customer Experience Manager in the United States is $46,309 per year or $22 per hour. Those in the bottom 10 percent make under $18,000 a year, and the top 10 percent make over $116,000.

The largest raises come from changing jobs.

See what's out there.

Real Customer Experience Manager Salaries

Job Title Company Location Start Date Salary
Manager, Customer Experience Pricewaterhousecoopers Advisory Services LLC Oct 27, 2016 $145,500
Manager, Customer Experience Oneworld Management Company, Inc. Aug 15, 2014 $139,050
Customer Experience Program Manager Juniper Networks, Inc. Jan 12, 2011 $137,030 -
$150,000
Manager-Customer Experience OMC Venture LLC Aug 15, 2011 $135,000
Global Customer Experience Manager AIG PC Global Services, Inc. Sep 19, 2015 $130,000
Manager, Customer Experience Directv LLC Oct 08, 2016 $111,613 -
$130,000
Manager, Customer Experience Analytics Directv LLC Jun 08, 2014 $106,142 -
$156,000
Customer Experience Manager T-Mobile USA, Inc. May 05, 2014 $105,000 -
$115,000
Manager, Customer Experience Db Servicing Corporation Dec 03, 2013 $96,400 -
$115,000
Manager, Customer Experience Db Servicing Corporation Jul 30, 2012 $94,162 -
$110,000
Customer Experience Manager III Brand Support Sprint Nextel Corporation Aug 15, 2011 $90,000 -
$100,000
Alumni & Customer Experience Manager Pa Consulting Gruop, Inc. Mar 09, 2010 $88,878 -
$106,575
Alumni & Customer Experience Manager Pa Consulting Group, Inc. Mar 09, 2010 $88,878 -
$106,575
Manager, Customer Experience Direct Energy, LP Feb 04, 2013 $87,338
Customer Experience Manager Affirm, Inc. Sep 08, 2015 $80,018
Head, Customer Experience Grammarly, Inc. Aug 03, 2014 $80,000
Manager, Customer Experience Direct Energy Sep 01, 2010 $79,007
Manager, Customer Experience Direct Energy Apr 01, 2010 $79,007
Manager, Customer Experience Direct Energy Apr 15, 2010 $79,007

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Top Skills for A Customer Experience Manager

  1. Customer Service
  2. Sales Floor
  3. Sales Goals
You can check out examples of real life uses of top skills on resumes here:
  • Utilized my experience in management and multifaceted customer service skill set to accurately ensure customer, employee and restaurant satisfaction.
  • Led Sales Associates on the sales floor according to and in support of short and long-term store goals and priorities.
  • Project and successfully meet and/or exceed daily sales goals utilizing company promotions.
  • Maintained awareness of matters concerning loss prevention.
  • Manage sales counter, including register and credit card transactions.

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Average Salary:

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Top 10 Best States for Customer Experience Managers

  1. New York
  2. Rhode Island
  3. Nevada
  4. Massachusetts
  5. Connecticut
  6. Delaware
  7. New Hampshire
  8. West Virginia
  9. New Jersey
  10. Maine
  • (1,263 jobs)
  • (73 jobs)
  • (148 jobs)
  • (766 jobs)
  • (239 jobs)
  • (88 jobs)
  • (104 jobs)
  • (91 jobs)
  • (607 jobs)
  • (64 jobs)

Customer Experience Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,763 Customer Experience Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Experience Manager Resume

View Resume Examples

Customer Experience Manager Demographics

Gender

Female

58.7%

Male

37.3%

Unknown

3.9%
Ethnicity

White

61.8%

Hispanic or Latino

17.0%

Black or African American

11.1%

Asian

6.6%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

57.9%

French

7.2%

German

6.6%

Chinese

3.9%

Italian

3.9%

Mandarin

3.3%

Arabic

3.3%

Japanese

2.6%

Portuguese

2.0%

Vietnamese

1.3%

Cantonese

1.3%

Korean

1.3%

Swedish

0.7%

Hindi

0.7%

Occidental

0.7%

Russian

0.7%

Polish

0.7%

Cheyenne

0.7%

Urdu

0.7%

Malayalam

0.7%
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Customer Experience Manager Education

Schools

Miami Dade College

7.6%

Southern New Hampshire University

7.6%

University of South Florida

6.7%

Wayne State University

5.9%

Pennsylvania State University

5.9%

Michigan State University

5.0%

University of Maryland - College Park

5.0%

Arizona State University

5.0%

Metropolitan State University of Denver

5.0%

Brigham Young University

4.2%

California State University - East Bay

4.2%

San Francisco State University

4.2%

San Jose State University

4.2%

University of Kansas

4.2%

Southern Illinois University Carbondale

4.2%

Virginia Commonwealth University

4.2%

Texas State University

4.2%

Georgia State University

4.2%

Savannah College of Art and Design

4.2%

University of Florida

4.2%
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Majors

Business

32.9%

Psychology

8.8%

Marketing

6.7%

Communication

6.4%

Graphic Design

5.1%

English

3.8%

Management

3.2%

Fine Arts

3.1%

Liberal Arts

3.1%

Health Care Administration

2.7%

General Studies

2.6%

Nursing

2.6%

Specialized Sales And Merchandising

2.6%

Finance

2.6%

Political Science

2.5%

Accounting

2.5%

Sociology

2.3%

General Education, Specific Areas

2.3%

Public Relations

2.2%

Biology

2.0%
Show More
Degrees

Bachelors

49.3%

High School Diploma

16.5%

Associate

13.7%

Masters

12.2%

Certificate

4.7%

Diploma

2.4%

Doctorate

0.7%

License

0.4%
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What Is It Like To Work As A Customer Experience Manager

4.0

nice as for the start

November 8, 2019 on Zippia

What was your job title?

Customer Experience Manager.. Show More

What do you like the most about working as Customer Experience Manager?

An excellent opportunity to improve your communication and language proficiency as well as researching and analyzing skills.


.. Show More

What do you NOT like?

Good for the start, but not more than a year as I think... Show More

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Updated May 18, 2020