Customer experience managers are the leaders of customer service departments. Their job is to make sure customers receive nothing but the best treatment upon contacting the company.
They monitor customer service agents and team leaders' work, organize their work, and ensure that conditions are in place to provide excellent service dedicated to the clients' needs. Creating the right channels for customers to reach the company easily is a big part of the job.
As a customer experience manager, you will be in charge of recruiting, hiring and training customer service personnel. You will also have to dive deep into data related to customer interactions to spot the service's weaknesses and find ways to improve it.