Customer experience managers are the leaders of customer service departments. Their job is to make sure customers receive nothing but the best treatment upon contacting the company.
They monitor customer service agents and team leaders' work, organize their work, and ensure that conditions are in place to provide excellent service dedicated to the clients' needs. Creating the right channels for customers to reach the company easily is a big part of the job.
As a customer experience manager, you will be in charge of recruiting, hiring and training customer service personnel. You will also have to dive deep into data related to customer interactions to spot the service's weaknesses and find ways to improve it.
There is more than meets the eye when it comes to being a customer experience manager. For example, did you know that they make an average of $24.09 an hour? That's $50,100 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer experience managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, organizational skills and speaking skills.
When it comes to the most important skills required to be a customer experience manager, we found that a lot of resumes listed 22.0% of customer experience managers included communication, while 16.9% of resumes included pos, and 13.6% of resumes included customer engagement. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer experience manager job title. But what industry to start with? Most customer experience managers actually find jobs in the retail and technology industries.
If you're interested in becoming a customer experience manager, one of the first things to consider is how much education you need. We've determined that 49.3% of customer experience managers have a bachelor's degree. In terms of higher education levels, we found that 12.2% of customer experience managers have master's degrees. Even though most customer experience managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer experience manager. When we researched the most common majors for a customer experience manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer experience manager resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer experience manager. In fact, many customer experience manager jobs require experience in a role such as sales associate. Meanwhile, many customer experience managers also have previous career experience in roles such as store manager or assistant manager.