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Customer Experience Manager Careers

Customer experience managers are the leaders of customer service departments. Their job is to make sure customers receive nothing but the best treatment upon contacting the company.

They monitor customer service agents and team leaders' work, organize their work, and ensure that conditions are in place to provide excellent service dedicated to the clients' needs. Creating the right channels for customers to reach the company easily is a big part of the job.

As a customer experience manager, you will be in charge of recruiting, hiring and training customer service personnel. You will also have to dive deep into data related to customer interactions to spot the service's weaknesses and find ways to improve it.

There is more than meets the eye when it comes to being a customer experience manager. For example, did you know that they make an average of $24.09 an hour? That's $50,100 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Experience Manager Do

There are certain skills that many customer experience managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, organizational skills and speaking skills.

When it comes to the most important skills required to be a customer experience manager, we found that a lot of resumes listed 22.0% of customer experience managers included communication, while 16.9% of resumes included pos, and 13.6% of resumes included customer engagement. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer experience manager job title. But what industry to start with? Most customer experience managers actually find jobs in the retail and technology industries.

How To Become a Customer Experience Manager

If you're interested in becoming a customer experience manager, one of the first things to consider is how much education you need. We've determined that 49.3% of customer experience managers have a bachelor's degree. In terms of higher education levels, we found that 12.2% of customer experience managers have master's degrees. Even though most customer experience managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer experience manager. When we researched the most common majors for a customer experience manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer experience manager resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer experience manager. In fact, many customer experience manager jobs require experience in a role such as sales associate. Meanwhile, many customer experience managers also have previous career experience in roles such as store manager or assistant manager.

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Average Salary
$50,100
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
41,021
Job Openings

Customer Experience Manager Career Paths

Top Careers Before Customer Experience Manager

Top Careers After Customer Experience Manager

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Experience Manager

Customer Experience Managers in America make an average salary of $50,100 per year or $24 per hour. The top 10 percent makes over $106,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$50,100

Best Paying Cities

City
ascdesc
Average Salarydesc
Boston, MA
Salary Range56k - 124k$84k$84,078
New York, NY
Salary Range53k - 116k$79k$78,578
Wilmington, DE
Salary Range44k - 97k$66k$66,143
San Francisco, CA
Salary Range36k - 93k$59k$58,584
Chicago, IL
Salary Range36k - 81k$54k$54,276
Richmond, VA
Salary Range32k - 72k$49k$48,717
$21k
$124k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Experience Guide
Customer Experience Guide
Drivetime
Drivetime
03/29/2021
03/29/2021
$50,00003/29/2021
$50,000
Customer Experience Guide
Customer Experience Guide
Drivetime
Drivetime
03/27/2021
03/27/2021
$55,00003/27/2021
$55,000
Dealership Customer Experience Guide
Dealership Customer Experience Guide
Drivetime
Drivetime
03/27/2021
03/27/2021
$50,00003/27/2021
$50,000
Digital Customer Experience Manager
Digital Customer Experience Manager
PNM Resources
PNM Resources
03/27/2021
03/27/2021
$78,19603/27/2021
$78,196
Customer Experience Guide
Customer Experience Guide
Drivetime
Drivetime
03/25/2021
03/25/2021
$50,00003/25/2021
$50,000
See More Recent Salaries

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Customer Experience Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Experience Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Experience Manager Resume

At Zippia, we went through countless Customer Experience Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Experience Manager Demographics

Gender

female

58.7 %

male

37.3 %

unknown

3.9 %

Ethnicity

White

64.5 %

Hispanic or Latino

17.1 %

Black or African American

9.8 %

Foreign Languages Spoken

Spanish

57.9 %

French

7.2 %

German

6.6 %
See More Demographics

Customer Experience Manager Education

Majors

Business
31.2 %

Degrees

Bachelors

53.3 %

Associate

13.4 %

Certificate

13.1 %

Top Colleges for Customer Experience Managers

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Experience Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 22.0% of customer experience managers listed communication on their resume, but soft skills such as leadership skills and organizational skills are important as well.

Best States For a Customer Experience Manager

Some places are better than others when it comes to starting a career as a customer experience manager. The best states for people in this position are Massachusetts, New York, New Hampshire, and Delaware. Customer experience managers make the most in Massachusetts with an average salary of $83,300. Whereas in New York and New Hampshire, they would average $78,277 and $66,972, respectively. While customer experience managers would only make an average of $65,574 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Customer Experience Manager Jobs:
2,361
Highest 10% Earn:
$154,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Customer Experience Manager Jobs:
432
Highest 10% Earn:
$151,000
Location Quotient:
1.82
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Customer Experience Manager Jobs:
1,383
Highest 10% Earn:
$162,000
Location Quotient:
1.07
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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How Do Customer Experience Manager Rate Their Jobs?

Zippia Official Logo

4.0

nice as for the startNovember 2019

4.0

Zippia Official Logonice as for the startNovember 2019

What do you like the most about working as Customer Experience Manager?

An excellent opportunity to improve your communication and language proficiency as well as researching and analyzing skills. Show More

What do you NOT like?

Good for the start, but not more than a year as I think. Show More

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Top Customer Experience Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer experience managers and discovered their number of customer experience manager opportunities and average salary. Through our research, we concluded that Michaels was the best, especially with an average salary of $37,666. Gap follows up with an average salary of $42,351, and then comes Office Depot with an average of $36,832. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer experience manager. The employers include Novartis, Amazon.com, and Federal Reserve Bank of Chicago

1. Michaels
4.3
Avg. Salary: 
$37,666
Customer Experience Managers Hired: 
502+
2. Gap
4.4
Avg. Salary: 
$42,351
Customer Experience Managers Hired: 
168+
3. Office Depot
4.5
Avg. Salary: 
$36,832
Customer Experience Managers Hired: 
96+
4. Best Buy
4.8
Avg. Salary: 
$38,154
Customer Experience Managers Hired: 
58+
5. DriveTime
4.2
Avg. Salary: 
$50,975
Customer Experience Managers Hired: 
46+
6. Firestone Complete Auto Care
4.5
Avg. Salary: 
$41,044
Customer Experience Managers Hired: 
37+
Updated October 2, 2020