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Customer Experience Manager Vs Manager

The differences between customer experience managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer experience manager and a manager. Additionally, a customer experience manager has an average salary of $75,178, which is higher than the $58,651 average annual salary of a manager.

The top three skills for a customer experience manager include POS, customer engagement and front end. The most important skills for a manager are customer service, payroll, and food safety.

Customer experience manager vs manager overview

Customer Experience ManagerManager
Yearly Salary$75,178$58,651
Hourly rate$36.14$28.20
Growth Rate-4%6%
Number Of Jobs80,7391,236,194
Job Satisfaction44.57
Most Common DegreeBachelor's Degree, 60%Bachelor's Degree, 49%
Average Age4744
Years Of Experience66

What does a Customer Experience Manager do?

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.

What does a manager do?

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Customer experience manager vs manager salary

Customer experience managers and managers have different pay scales, as shown below.

Customer Experience ManagerManager
Average Salary$75,178$58,651
Salary RangeBetween $41,000 And $137,000Between $37,000 And $92,000
Highest Paying CitySan Francisco, CA-
Highest Paying StateWashingtonNew Jersey
Best Paying CompanyLatham & Watkins-
Best Paying Industry-Finance

Differences between customer experience manager and manager education

There are a few differences between a customer experience manager and a manager in terms of educational background:

Customer Experience ManagerManager
Most Common DegreeBachelor's Degree, 60%Bachelor's Degree, 49%
Most Common MajorBusinessBusiness
Most Common CollegeCalifornia State University - BakersfieldUniversity of Pennsylvania

Customer experience manager vs manager demographics

Here are the differences between customer experience managers' and managers' demographics:

Customer Experience ManagerManager
Average Age4744
Gender RatioMale, 38.6% Female, 61.4%Male, 51.0% Female, 49.0%
Race RatioBlack or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6%Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage8%10%

Differences between customer experience manager and manager duties and responsibilities

Customer Experience Manager Example Responsibilities.

  • Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
  • Manage corporate Lexus training for all eligible associates at the dealership level.
  • Launch, manage, and edit web content of store s Facebook page.
  • Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
  • Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
  • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
  • Show More

Manager Example Responsibilities.

  • Manage both BOH and FOH operations exceeding company specifications.
  • Manage logistics and security for high net worth individuals and corporations.
  • Manage budgets and payroll records, review financial transactions to assure expenditures are authorize and budget.
  • Guide and manage the administrative day-to-day academic program and the implementation of strategies by providing leadership to faculty and staff.
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
  • Customer-Orient with experience with POS systems, food preparation and safety regulations.
  • Show More

Customer experience manager vs manager skills

Common Customer Experience Manager Skills
  • POS, 20%
  • Customer Engagement, 17%
  • Front End, 15%
  • Product Knowledge, 7%
  • Customer Care, 6%
  • Customer Satisfaction, 4%
Common Manager Skills
  • Customer Service, 19%
  • Payroll, 9%
  • Food Safety, 8%
  • Financial Statements, 4%
  • Management, 4%
  • PowerPoint, 4%

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