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The differences between customer experience managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer experience manager and a manager. Additionally, a customer experience manager has an average salary of $75,178, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a customer experience manager include POS, customer engagement and front end. The most important skills for a manager are customer service, payroll, and food safety.
Customer Experience Manager | Manager | |
Yearly Salary | $75,178 | $58,651 |
Hourly rate | $36.14 | $28.20 |
Growth Rate | -4% | 6% |
Number Of Jobs | 80,739 | 1,236,194 |
Job Satisfaction | 4 | 4.57 |
Most Common Degree | Bachelor's Degree, 60% | Bachelor's Degree, 49% |
Average Age | 47 | 44 |
Years Of Experience | 6 | 6 |
A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Customer experience managers and managers have different pay scales, as shown below.
Customer Experience Manager | Manager | |
Average Salary | $75,178 | $58,651 |
Salary Range | Between $41,000 And $137,000 | Between $37,000 And $92,000 |
Highest Paying City | San Francisco, CA | - |
Highest Paying State | Washington | New Jersey |
Best Paying Company | Latham & Watkins | - |
Best Paying Industry | - | Finance |
There are a few differences between a customer experience manager and a manager in terms of educational background:
Customer Experience Manager | Manager | |
Most Common Degree | Bachelor's Degree, 60% | Bachelor's Degree, 49% |
Most Common Major | Business | Business |
Most Common College | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between customer experience managers' and managers' demographics:
Customer Experience Manager | Manager | |
Average Age | 47 | 44 |
Gender Ratio | Male, 38.6% Female, 61.4% | Male, 51.0% Female, 49.0% |
Race Ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
LGBT Percentage | 8% | 10% |