Customer experience manager demographics and statistics in the US
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Customer experience manager demographics by:
Customer experience manager gender statistics
61.4% of customer experience managers are women and 38.6% of customer experience managers are men.
- Female, 61.4%
- Male, 38.6%
Customer experience manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 61.4% |
| Male | 38.6% |
Customer experience manager gender pay gap
Women earn 85¢ for every $1 earned by men
Male income
$91,827
Female income
$78,416
Customer experience manager gender ratio over time
This data breaks down the percentage of men and women in customer experience manager positions over time. Currently, 61.4% of customer experience managers are female.
Customer experience manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 45.14% | 54.86% |
| 2011 | 44.20% | 55.80% |
| 2012 | 46.45% | 53.55% |
| 2013 | 46.63% | 53.37% |
| 2014 | 45.96% | 54.04% |
| 2015 | 46.16% | 53.84% |
| 2016 | 47.81% | 52.19% |
| 2017 | 46.10% | 53.90% |
| 2018 | 44.38% | 55.62% |
| 2019 | 39.53% | 60.47% |
| 2020 | 37.55% | 62.45% |
| 2021 | 38.59% | 61.41% |
Customer experience manager related jobs gender ratio
We compared customer experience managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Experience Manager | 39% | 61% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer experience manager demographics by race
The most common ethnicity among customer experience managers is White, which makes up 60.2% of all customer experience managers. Comparatively, 19.3% of customer experience managers are Hispanic or Latino and 9.6% of customer experience managers are Black or African American.
- White, 60.2%
- Hispanic or Latino, 19.3%
- Black or African American, 9.6%
- Asian, 5.5%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.6%
Customer experience manager race
| Customer experience manager race | Percentages |
|---|---|
| White | 60.2% |
| Hispanic or Latino | 19.3% |
| Black or African American | 9.6% |
| Asian | 5.5% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.6% |
Customer experience manager race and ethnicity over time
See how customer experience manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer experience manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.09% | 10.78% | 4.73% | 16.25% |
| 2011 | 65.29% | 11.53% | 4.64% | 16.19% |
| 2012 | 64.31% | 11.84% | 4.85% | 16.54% |
| 2013 | 64.96% | 11.31% | 5.10% | 16.41% |
| 2014 | 64.80% | 11.12% | 4.65% | 17.03% |
| 2015 | 63.98% | 11.19% | 5.13% | 17.20% |
| 2016 | 63.09% | 11.45% | 5.25% | 17.65% |
| 2017 | 63.26% | 10.61% | 5.59% | 17.81% |
| 2018 | 63.88% | 10.10% | 5.71% | 17.56% |
| 2019 | 64.41% | 9.43% | 5.19% | 18.34% |
| 2020 | 62.03% | 9.65% | 5.35% | 17.95% |
| 2021 | 60.17% | 9.63% | 5.48% | 19.30% |
Customer experience manager wage gap by race
According to our data, asian customer experience managers have the highest average salary compared to other ethnicities. Black or african american customer experience managers have the lowest average salary at $88,510.
| Ethnicity | Salary |
|---|---|
| Unknown | $92,465 |
| White | $91,730 |
| Black or African American | $88,510 |
| Asian | $93,696 |
| Hispanic or Latino | $92,824 |
Average customer experience manager age
See how the average age of customer experience managers varies based on ethnicity and gender.
Male
Female
Customer experience manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer experience manager age breakdown
The average age of customer experience managers is 40+ years years old, representing 72% of the customer experience manager population.
Customer experience manager age breakdown
| Customer Experience Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer experience manager educational attainment
The most common degree for customer experience managers is bachelor's degree, with 60% of customer experience managers earning that degree. The second and third most common degree levels are associate degree degree at 15% and associate degree degree at 12%.
- Bachelor's, 60%
- Associate, 15%
- High School Diploma, 12%
- Master's, 8%
- Other Degrees, 5%
Customer experience managers by degree level
| Customer experience manager degree | Percentages |
|---|---|
| Bachelor's | 60% |
| Associate | 15% |
| High School Diploma | 12% |
| Master's | 8% |
| Other Degrees | 5% |
Customer experience manager jobs you might like
Customer experience manager wage gap by degree level
According to the data, customer experience managers with a Doctorate degree earn more than those without, at $131,951 annually. With a Master's degree, customer experience managers earn a median annual income of $118,052 compared to $96,691 for customer experience managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $118,052 |
| High School Diploma or Less | $74,174 |
| Bachelor's Degree | $96,691 |
| Doctorate Degree | $131,951 |
| Some College/ Associate Degree | $78,464 |
Customer experience manager employment statistics
Most customer experience managers work for a public in the retail industry.
Company size where customer experience managers work
Below, you can see the size of companies where customer experience managers work.
Customer experience manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 43% |
Customer experience manager jobs by company type
Employees with the customer experience manager job title have their preferences when it comes to working for a company. For instance, most customer experience managers prefer to work at public companies over private companies.
Customer experience manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 49% |
| Private | 47% |
| Government | 1% |
Customer experience manager jobs by industry
The most common industries for customer experience managers are retail, technology and manufacturing.
Customer experience manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Retail | 11% |
| Technology | 10% |
| Manufacturing | 8% |
| Finance | 7% |
| Professional | 7% |
| Start-up | 5% |
| Hospitality | 4% |
| Telecommunication | 4% |
| Media | 3% |
| Internet | 3% |
| Health Care | 3% |
| Education | 3% |
| Insurance | 3% |
| Transportation | 2% |
| Utilities | 2% |
| Real Estate | 2% |
| Government | 1% |
| Automotive | 1% |
| Energy | 1% |
| Non Profits | 1% |
Customer experience manager turnover and employment statistics
Customer experience manager unemployment rate over time
The unemployment rate for customer experience managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer experience manager unemployment rate by year
| Year | Customer experience manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer experience manager tenure
The average customer experience manager stays at their job for 1-2 years, based on the 2,763 customer experience managers resumes in Zippia's database.
Customer experience manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 19% |
| 1-2 years | 33% |
| 3-4 years | 15% |
| 5-7 years | 20% |
| 8-10 years | 7% |
| 11+ years | 7% |
Customer experience manager LGBT ratio compared to similar jobs
Review the percent of customer experience managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Emergency Dispatch Operator | 6.75% | 48,634 |
| Accounting Coordinator | 6.76% | 63,129 |
| Executive Sales Assistant | 7.79% | 125,550 |
| Customer Experience Manager | 8.06% | - |
| Collections Officer | 8.49% | 59,691 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Processor | 9.31% | 9,057 |
Similar customer experience manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Emergency Dispatch Operator | 6.75% | 48,634 |
| Accounting Coordinator | 6.76% | 63,129 |
| Executive Sales Assistant | 7.79% | 125,550 |
| Collections Officer | 8.49% | 59,691 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Processor | 9.31% | 9,057 |
Foreign languages spoken by customer experience managers
The most common foreign language among customer experience managers is Spanish at 57.9%. The second-most popular foreign language spoken is French at 7.2% and German is the third-most popular at 6.6%.
- Spanish, 57.9%
- French, 7.2%
- German, 6.6%
- Chinese, 3.9%
- Italian, 3.9%
- Other, 20.5%
Customer experience manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 57.9% |
| French | 7.2% |
| German | 6.6% |
| Chinese | 3.9% |
| Italian | 3.9% |
| Other | 20.5% |
