Customer Experience Manager Statistics By Gender

Among customer experience managers, 58.7% of them are women compared to 37.3% which are men.

Job Title
  • Female, 58.7%
  • Male, 37.3%
  • Unknown, 4.0%
Job Title
GenderascdescPercentagesascdesc
Female
58.7%
Male
37.3%
Unknown
4.0%

Gender Pay Gap For Customer Experience Manager

Women Earn 85¢ For Every $1 Earned By Man

male-income
Male Income
$58,308
female-income
Female Income
$49,495

Customer Experience Manager Gender Over Time

This data shows how men and women predominate in the customer experience manager position over time.

Male
Female
43%
40%
37%
34%
31%
28%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
YearascdescMaleascdescFemaleascdesc
2008
33.48%
66.52%
2009
34.93%
65.07%
2010
36.14%
63.86%
2011
35.84%
64.16%
2012
37.99%
62.01%
2013
37.98%
62.02%
2014
37.29%
62.71%
2015
37.32%
62.68%
2016
38.24%
61.76%
2017
36.48%
63.52%
2018
35.43%
64.57%

Customer Experience Manager Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, chief order dispatcher and field service supervisor have the biggest difference in gender.

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Job Titleascdesc
Maleasc
Femaleascdesc
Office Manager/Receptionist10%86%
Dental Office Manager12%85%
Front Office Administrator12%84%
Customer Experience Manager37%59%
Chief Service Observer82%9%
Field Service Supervisor85%13%
Chief Order Dispatcher90%10%
Male
Female
100%
75%
50%
25%
0%
Chief Order Dispatcher
Field Service Supervisor
Chief Service Observer
Customer Experience Manager
Front Office Administrator
Dental Office Manager
Office Manager/Receptionist
0%
25%
50%
75%
100%

Customer Experience Manager Statistics By Race

The most common ethnicity among customer experience managers is White, which makes up 64.5% of all customer experience managers. Comparatively, there are 17.1% of the Hispanic or Latino ethnicity and 9.8% of the Black or African American ethnicity.

Job Title
  • White, 64.5%
  • Hispanic or Latino, 17.1%
  • Black or African American, 9.8%
  • Asian, 5.8%
  • Unknown, 2.1%
  • American Indian and Alaska Native, 0.7%
Job Title
Customer Experience Manager RaceascdescPercentagesascdesc
White
64.5%
Hispanic or Latino
17.1%
Black or African American
9.8%
Asian
5.8%
Unknown
2.1%
American Indian and Alaska Native
0.7%

Customer Experience Manager Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among customer experience managers.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American
YearascdescWhiteascdescBlack or African AmericanascdescAsianascdescHispanic or Latinoascdesc
2010
66.69%
10.52%
4.87%
15.74%
2011
65.89%
11.27%
4.78%
15.69%
2012
64.91%
11.58%
4.98%
16.04%
2013
65.56%
11.05%
5.24%
15.90%
2014
65.41%
10.86%
4.78%
16.53%
2015
64.59%
10.93%
5.27%
16.69%
2016
63.69%
11.19%
5.39%
17.15%
2017
63.86%
10.35%
5.73%
17.30%
2018
64.49%
9.84%
5.85%
17.05%

Customer Experience Manager Wage Gap By Race

Asian customer experience managers have the highest average salary compared to other ethnicities. Unknown customer experience managers have the lowest average salary at $51,352.
$60,000
$58,000
$56,000
$54,000
$52,000
$50,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
Ethnicityascdesc
Salaryascdesc
Unknown$51,352
White$53,825
Black or African American$52,344
Asian$58,662
Hispanic or Latino$53,325

Average Age of a Customer Experience Manager

We determined the average age of customer experience managers based on ethnicity and gender.

Male
Female
RaceascdescMale AgeascdescFemale Ageascdesc
Black or African American
47
49
Unknown
41
39
Asian
47
45
Hispanic or Latino
42
42
White
46
49
American Indian and Alaska Native
48
48

Customer Experience Manager Age Breakdown

This chart breaks down the ages of customer experience manager employees. Interestingly enough, the average age of customer experience managers is 40+ years old, which represents 69% of the population.

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20-30 years

30-40 years

40+ years


Customer Experience Manager YearsascdescPercentagesascdesc
20-30 years
8%
30-40 years
23%
40+ years
69%

Types of Customer Experience Manager Degree Levels

The most common degree for customer experience managers is bachelor's degree 60% of customer experience managers earn that degree. A close second is associate degree with 15% and rounding it off is high school diploma with 12%.

Job Title
  • Bachelors, 60%
  • Associate, 15%
  • High School Diploma, 12%
  • Masters, 8%
  • Other Degrees, 5%
Job Title
Customer Experience Manager DegreeascdescPercentagesascdesc
Bachelors
60%
Associate
15%
High School Diploma
12%
Masters
8%
Other Degrees
5%

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Customer Experience Manager Wage Gap By Education

Customer experience managers with a Masters degree earn more than those without, at $83,219 annually. With a Bachelors degree, customer experience managers earn a median annual income of $60,318 compared to $49,495 for customer experience managers with an Associate degree.
$87,000
$79,000
$71,000
$63,000
$55,000
$47,000
$39,000
High School Diploma or Less
Master's Degree
Bachelor's Degree
Some College/ Associate Degree
Educationascdesc
Salaryascdesc
High School Diploma or Less$46,679
Master's Degree$83,219
Bachelor's Degree$60,318
Some College/ Associate Degree$49,495

Customer Experience Manager Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ customer experience managers. We found that the most common company type is public. In addition, the industry that employs the most customer experience managers is the retail industry.

Company Size

We created this chart to show you the average size of companies that typically hire customer experience managers.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Company SizeascdescPercentagesascdesc
< 50 employees
1%
50 - 100 employees
3%
100 - 500 employees
9%
500 - 1,000 employees
9%
1,000 - 10,000 employees
35%
> 10,000 employees
43%

The Types Of Companies Customer Experience Manager Work In

Employees with the customer experience manager job title have their preferences when it comes to working for a company. For instance, most customer experience managers prefer to work at public companies over private companies.

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Education

Public

Private

Company TypeascdescPercentagesascdesc
Education
1%
Public
51%
Private
47%
Government
0%

Top Industries Hiring Customer Experience Managers

Just based on the number of employees within each industry, we were able to determine the most common industries that employ customer experience managers. Those industries include retail, technology and finance.

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Fortune 500

Retail

Technology

Finance

Manufacturing

IndustryascdescPercentagesascdesc
Fortune 500
20%
Retail
18%
Technology
12%
Finance
7%
Manufacturing
6%
Professional
5%
Hospitality
4%
Telecommunication
4%
Health Care
4%
Media
3%
Transportation
3%
Start-up
3%
Insurance
3%
Internet
2%
Utilities
2%
Non Profits
2%
Automotive
1%
Construction
1%
Real Estate
1%
Energy
1%

Customer Experience Manager Turnover And Employment Statistics

Customer Experience Manager Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of customer experience managers changed.

  • Unemployment rate
YearascdescCustomer Experience Manager Unemployment Rateascdesc
2010
6.58%
2011
6.53%
2012
5.43%
2013
4.46%
2014
3.39%
2015
2.68%
2016
2.53%
2017
2.43%
2018
1.88%

The Average Number of Years That Customer Experience Manager Stay in a Job

By looking over 2,763 customer experience managers resumes, we figured out that the average customer experience manager enjoys staying at their job for 1-2 years for a percentage of 33%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years


Number or YearsascdescPercentagesascdesc
Less than 1 year
19%
1-2 years
33%
3-4 years
15%
5-7 years
20%
8-10 years
7%
11+ years
7%

Comparing The LGBT Ratio of Customer Experience Managers with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to customer experience managers.

Compare Jobs
Job Titleascdesc
LGBTasc
Billing Analyst11.07%
Head Customer Service Representative12.31%
Customer Experience Manager13.28%
Production Control Clerk14.99%
Caller15.36%
Data Entry Specialist16.24%
Work Force Advisor24.95%

ProfessionascdescPercentages of LGBT ascdesc
Billing Analyst
11.07%
Head Customer Service Representative
12.31%
Production Control Clerk
14.99%
Caller
15.36%
Data Entry Specialist
16.24%
Work Force Advisor
24.95%

Foreign Languages Spoken By Customer Experience Managers

The most common foreign language among customer experience managers is Spanish at 57.9%. The second-most popular foreign language spoken is French at 7.2% and German is the third-most popular at 6.6%.

Job Title
  • Spanish, 57.9%
  • French, 7.2%
  • German, 6.6%
  • Chinese, 3.9%
  • Italian, 3.9%
  • Other, 20.5%
Job Title
Foreign LanguageascdescPercentagesascdesc
Spanish
57.9%
French
7.2%
German
6.6%
Chinese
3.9%
Italian
3.9%
Other
20.5%

Customer Experience Manager Jobs

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Customer Experience Manager Heatmaps

The amount you can make as a customer experience manager can depend on where you live. For example, the highest salary of customer experience managers is $61,350. Use our chart to find out where that salary is located.

Where Do Customer Experience Managers Earn The Most?

The map here shows where customer experience managers earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Customer Experience Managers Located?

By looking through more than 2,763 resumes, we found that the most popular places for customer experience managers are NY, New York and CA, San Francisco.

Number of Customer Experience Managers

Where Are Customer Experience Managers In High Demand?

We looked over job openings to determine where in the country customer experience managers are in the most demand.

Jobs Openings