Customer experience manager jobs near me - 895 jobs

Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an additional $5/hr from April 9-15 for all hours worked Fast 24 hour Certification³ As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything. Get paid $18.50 per hour¹ Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³ $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify Certification takes place over 3 days Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴ Minimum 25 hours per week required, want to work more? Go for it!¹ You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following: This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions. Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.

*Responsibilities/Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually, or as needed)* • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. • Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. • Communicate daily with direct supervisor. • Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. • Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required *Education & Qualifications*: • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred.

A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients. #J-18808-Ljbffr

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

An administrative body in Ohio is seeking a Chief of Employer Services to lead the creation and implementation of policies across multiple units. Responsibilities include developing business plans, managing budgets, and representing the organization to stakeholders. The ideal candidate should have significant experience in policy development, strategic planning, and supervision. This full-time position offers a competitive salary and comprehensive benefits, including medical coverage and generous paid time off. #J-18808-Ljbffr

Title: Customer Service Duration: 6+ months (Extension) Shift: 8am - 5pm Qualifications: A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Order Management Accept, enter, schedule and maintain orders within SAP Sales Force Order Entry Document Manager (OEDM) Understands and executes all types of order processing (EDI/Business Connections) Verify pricing Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies Ability to build efficient truckloads and schedules in coordination with the traffic department Verify accurate information on ship schedule/OEDM Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours Can function across all regions and in multiple business groups Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. Communicates, when necessary, with internal departments regarding Credit and Pricing Expedites hot or special orders as agreed upon with sales and supervisor Conflict Management Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction Collaborate with cross-functional teams to expedite orders Perform backorder coordination/shipping Maintain customer records within all software databases Communicate any schedule delays in customer orders in a timely manner Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Order Management & Customer Service Supply Chain Support Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Maintain customer records within all software databases Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Is proficient in Salesforce or equivalent computer related skillset Maintain customer records within all software databases Responsibilities: Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers. The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines. The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. Demonstrates relentless customer service Flexibility in working hours 7:30am - 6pm with some overtime Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet

CRSI is now hiring a Direct Support Manager in Champaign County. $20.00 /hour $1000 SIGN ON BONUS! Paid Training Up to $1500 Referral Bonus Medical, Dental and Vision Insurance Retirement Plan Paid Time Off Life insurance Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more! This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends. Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings. Must be at least 21 years of age. If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today! Compensation details: 20-20 PIfaf2b5***********8-39440526

Our team is passionate about providing unique and authentic adventures that allow customers to immerse themselves in new cultures and environments. We are seeking an experienced and highly motivated Experience Manager to join our remote team. As an Experience Manager, you will be responsible for overseeing the planning, execution, and overall success of our adventure trips. This is a part-time or full-time, remote position that offers the opportunity to work from anywhere in the world. Key Responsibilities: - Plan and organize adventure trips, including researching destinations, creating itineraries, and coordinating logistics - Ensure the safety and well-being of travelers throughout the trip - Manage relationships with local guides, vendors, and partners - Communicate with customers before, during, and after their trip to ensure a seamless and unforgettable experience - Act as the main point of contact for any issues or emergencies that may arise during the trip - Monitor trip budgets and expenses to ensure profitability and cost-effectiveness - Continuously seek out new and unique experiences to add to our trip offerings - Collaborate with marketing and sales teams to promote and sell trips to potential customers - Provide excellent customer service and address any concerns or complaints from customers in a timely and professional manner Qualifications: - Strong organizational and project management skills - Excellent communication and interpersonal skills - Ability to work independently and remotely - Passion for travel and a deep understanding of different cultures and destinations - Proficiency in Microsoft Office and planning software - Availability to work flexible hours, including weekends and holidays, as needed - Must be 18 or over and authorized to work in the US, UK or Australia. Why Work for Us? - Work from anywhere in the world with a flexible schedule - Competitive salary and benefits package - Collaborative and supportive team environment

We are hiring a Manager, Culture and Engagement to lead and operationalize strategic initiatives that strengthen Mariner's culture, enhance associate engagement, and improve organizational effectiveness. This role functions as a strategic execution partner to HR leadership-similar to a chief of staff-with responsibility for driving key priorities forward, establishing structure and operating rhythms, and ensuring initiatives deliver measurable outcomes. Approximately 75% of the role focuses on strategic initiatives, internal communications, program management, organizational design support, and change management. The remaining 25% centers on performance management processes and enabling leadership effectiveness. This role is not focused on events, perks, or social programming; rather, it builds the systems, frameworks, and workflows that enable culture at scale. This position is open to candidates in any location. It is an exceptional opportunity for a current or former management consultant or strategy/project leader who thrives in fast-moving environments, excels at bringing clarity to ambiguity, and is motivated by delivering high-impact execution. Responsibilities Strategic Initiatives & Organizational Effectiveness (Majority of Role) Lead and manage key strategic initiatives that advance culture, engagement, and organizational effectiveness across the firm. Develop structured frameworks, plans, and operating models to bring clarity, prioritization, and rigor to complex or ambiguous workstreams. Establish project governance, milestones, roadmaps, and communication cadences that ensure consistent progress and accountability. Conduct structured problem-solving and analysis to synthesize insights, articulate recommendations, and support decision-making. Manage the annual HR operating calendar, ensuring alignment, visibility, and timing of major programs and enterprise-wide deliverables. Develop internal HR and leadership communications that convey strategic priorities, change initiatives, and program updates with clarity and impact. Partner with cross-functional leaders to align on goals, risks, dependencies, and execution plans. Organizational Design & Change Management Support organizational design efforts including documentation of structures, roles, workflows, and decision-rights. Drive change management planning and execution, including stakeholder engagement, adoption strategies, training materials, and communication frameworks. Contribute to building scalable systems and processes that enable culture, employee experience, and organizational health. Performance Management (Approx. 25% of Role) Manage planning, coordination, and execution of the firm's annual and midyear performance management cycles. Support development and refinement of performance tools, frameworks, and guidance for leaders and associates. Coordinate communications, training materials, and timelines to ensure a consistent and effective experience across the organization. Stakeholder Engagement & Execution Excellence Serve as a trusted execution partner to HR leadership, acting as an extension of the team to ensure critical initiatives move forward. Build strong relationships with leaders and associates to drive alignment, surface insights, and remove barriers to progress. Prepare executive-ready presentations, reporting, and strategic updates that translate complex information into clear narratives. Handle high-priority or strategic operational tasks as needed to support HR leadership. Qualifications Bachelor's degree required. 3-5 years of experience in management consulting, strategy, PMO, organizational effectiveness, or a similar execution-focused role. Demonstrated ability to apply structured problem-solving, develop frameworks, and drive projects from concept through execution. Strong analytical, communication, and presentation skills, with the ability to influence and partner across levels and functions. Proven ability to operate effectively in environments with ambiguity, competing priorities, and multiple concurrent workstreams. High level of professional polish, judgment, and discretion. Proficiency in Microsoft PowerPoint and Excel; experience with project management tools a plus. No prior HR background required; interest and learning agility in people strategy and organizational effectiveness are essential. Skills and Knowledge Strategic thinker with a strong execution orientation and ability to structure complex problems. Strong project and program management capabilities with attention to detail and operational rigor. Ability to synthesize data, stakeholder input, and organizational insights into clear recommendations. Ability to influence without authority and build productive relationships across functions. Exceptional written and verbal communication skills, including creation of executive-level materials. Commitment to confidentiality and professionalism in handling sensitive information. We welcome your interest in being a part of the Mariner team. We offer our associates an innovative and challenging place to work with camaraderie and teamwork. We are a growth-oriented, entrepreneurial culture that respects people and values talent, experience and ambition. About the Team At Mariner, the people behind the people make all the difference. That's why our advisors have access to an in-house team of support for taxes, insurance, estate planning and more. In this role, you will partner closely with HR leadership and cross-functional stakeholders to advance strategic initiatives that drive organizational culture, engagement, and effectiveness. Our compensation reflects the cost of talent across multiple US geographic markets. The base pay for this position across all US geographic markets ranges from $99,000.00/year to $130,000.00/year. Pay is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Eligibility to participate in an incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. Roles may also be eligible for additional compensation and/or benefits. #LI-JS1 #LI-REMOTE EOE/M-F/D/V

What We Do We're on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we've provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.About the Role The Roo Experience Concierge is the frontline ambassador for ensuring exceptional experiences across the Roo platform. When hospitals or veterinary professionals encounter issues, you step in with empathy, clarity, and action. Your goal: turn challenging moments into opportunities for trust and long-term engagement. You'll balance relationship management and operational problem-solving - coordinating follow-up shifts, managing communication between both sides, and ensuring every recovery feels seamless and personal. This is a fast-paced, people-centered role that requires both precision and heart. Travel Requirement: 0%, except for optional attendance at annual company events. Your Responsibilities Act as the frontline ambassador for Roo, delivering white-glove support to hospitals across all touchpoints. Manage complex and urgent day-to-day inquiries, ensuring timely, empathetic, and accurate responses. Drive problem-solving and conflict resolution efforts on behalf of hospitals, finding a winning solution for the customer. Provide guidance and education on platform features, troubleshooting, and process improvements. Collaborate with Account Management, Success, and Product teams to surface trends and insights that enhance the Roo experience. Track satisfaction metrics and identify opportunities for elevated service experiences. Champion user empathy internally, representing both vet and hospital perspectives in continuous improvement efforts. Qualifications A natural relationship builder with 5+ years of experience in the veterinary industry, preferably in hospital operations, clinical management, or veterinary services. Preferred experience in B2B account management or sales (3+ years), with a strong ability to manage partner relationships and navigate complex conversations. Empathetic and confident in handling difficult conversations with professionalism and care. Highly organized and detail-oriented - able to manage multiple active recovery cases simultaneously. Skilled in strategic communication, adept at de-escalating situations while maintaining trust and credibility. Comfortable using technology, spreadsheets, and CRM tools (e.g., HubSpot) to track actions and measure outcomes. Naturally curious and motivated to improve processes and partner satisfaction. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages. Note: We've recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication ******************* is not legitimate. All official Roo communication will always come *************. Exact compensation may vary based on skills, experience, and location. California pay range$115,000-$150,000 USDNew York pay range$115,000-$150,000 USDWashington pay range$105,000-$135,000 USDColorado pay range$100,000-$130,000 USDTexas pay range$100,000-$130,000 USDNorth Carolina pay range$90,000-$120,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!

Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do. What is this opportunity? We are seeking a Customer Experience Partner (CEP) to guide the implementation, adoption, and ongoing success of Eleos across our Commercial customer segment. As the primary post-sale point of contact, you will ensure customers onboard effectively, achieve measurable value, and maintain long-term, successful partnerships. Reporting to the Customer Experience Team Lead, you will blend technical guidance, customer engagement, and proactive success planning to drive quick time to value and sustained outcomes. You will help customers adopt Eleos deeply, understand their workflows and goals, and partner internally to ensure a seamless, high-quality experience throughout the customer lifecycle. Who are you? You are a customer-focused, detail-oriented professional who thrives at balancing relationships, technical understanding, and process excellence. You enjoy helping customers navigate new technology, translating insights into action, and supporting users at all levels-from frontline clinicians to operational leaders. You are comfortable guiding onboarding, interpreting data to spot risks and opportunities, managing multiple accounts simultaneously, and collaborating with cross-functional teams. You value clarity, consistency, and proactive communication, and take pride in ensuring your customers succeed. How will you contribute? Implementation & Time to Value Lead customer technical configurations with a focus on speed, clarity, and effective adoption. Configure customer environments, guide administrators, and ensure technical readiness. Deliver product overviews, workflow recommendations, and best practices. Customer Engagement & Ownership Serve as the primary customer contact for onboarding, value delivery, and ongoing partnership. Manage the full post-sale lifecycle for your Commercial account portfolio, using a blend of personalized human touchpoints and scalable digital-touch tools to support customer success. Build strong relationships with day-to-day users and operational leaders. Understand each customer's goals, workflows, and success metrics to tailor recommendations and guidance. Ongoing Value & Adoption Monitor usage patterns and customer health to proactively identify risks or opportunities. Use data and insights to recommend workflow improvements and feature adoption. Provide strategic check-ins to reinforce value and drive customer outcomes. Collaborate with the Customer Academy to support customer training and enablement. Cross-Functional Collaboration Partner with Account Managers on renewal preparation and expansion opportunities. Share customer insights and product feedback with internal teams to influence improvements. Support process optimization and scalability initiatives within Customer Experience. Administration & Documentation Maintain accurate account records, implementation plans, and customer notes. Track progress toward customer goals and internal KPIs. Follow operational processes to ensure consistent, high-quality customer delivery. What qualifications and skills will help you be successful? 3+ years of experience in Customer Success, Implementation, Account Management, or another customer-facing role in a Saas environment. Experience supporting a dynamic book of business of Commercial customers while driving strong customer outcomes. Ability to communicate clearly and build trusted customer relationships. Comfortable simplifying technical concepts for non-technical users. Strong organizational skills and ability to manage multiple projects simultaneously. Analytical mindset with the ability to translate data into actionable insights. Experience with healthcare workflows or health tech environments preferred. Previous exposure to deployment, configuration, or product training activities. Strong technical configuration acumen including experience with HTML/CSS, JSON, XML Ability to travel up to 20% What does success look like? Customers achieve value quickly and sustain strong adoption over time. High customer satisfaction and consistently positive feedback. Clear, proactive communication with customers and internal partners. Accurate documentation and reliable, process-driven execution. Strong renewal outcomes and low churn within your account portfolio. This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. We have: A product that positively impacts people's lives every single day. A team of amazing people with a shared vision and the infinite drive to make it happen The base pay range for this position is $100,000-130,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location. In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4% Flexible PTO + Additional mental health days off you can take any given moment simply because you need them. Fully remote work environment Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

at LeadVenture Customer Experience Operations ManagerWe are looking for a Customer Experience Operations Manager to join LeadVenture who wants to optimize the customer journey at scale. You will take your expertise in operations, SaaS tech stacks, and data analytics and to enhance the customer experience and retention by overseeing and optimizing the customer journey. You will focus on identifying insights from both qualitative and quantitative customer data and build solutions and programs to drive meaningful change in the way our teams operate and the way customers see value with our solutions. Here is more of what you'll get to do: Collaborate with CS leadership to develop and implement scalable strategies that improve retention and drive customer growth, including customer health monitoring and risk mitigation playbooks Serve as the primary administrator for our CSP (Gainsight CS) and a SME on other key products in tech stack (Gainsight PX, Qualtrics, Salesforce), optimize the systems to align with business needs Develop dashboards to monitor KPIs (ie retention, health, churn risk and deliver actionable insights Identify inefficiencies in our current processes and tools, recommending and implementing improvements that drive team productivity and customer outcomes. Lead initiatives related to digital customer success, account management, risk mitigation, and more Partner with teams across Revenue Operations, Finance, Marketing, and Product to optimize customer experience Essential Functions of the Role: Technical Skills: Gainsight Admin(required) and strong experience in Salesforce, Excel (pivot tables, VLOOKUPs), and data visualization tools. Customer-centric: Deep understanding of customer needs and passion for enhancing customer experience. Data-Driven: Strong analytical skills and the ability to synthesize complex data into meaningful insights. Strategic Thinker: Ability to bridge strategy and execution, translating high-level goals into actionable solutions. Problem Solver: A proactive approach to identifying and resolving challenges with systematic solutions. Collaboration: Comfort working cross-functionally with diverse teams and stakeholders to drive alignment. Does this position sound like something you would enjoy and be successful at, but you're not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we're looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are:LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, InteractRV, Net Driven, TCS Technologies, Dealer Car Search, and Frazer. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India, The Netherlands and The United Kingdom. Together, we are LeadVenture! LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Unleash Your Leadership Potential: Break Free from the 9-5 Grind! Are you ready to break free from the traditional 9-5 and unlock your true potential as a leader? We're seeking motivated individuals who are passionate about helping others and eager to achieve top-level leadership positions. If you're driven, ambitious, and ready to take charge, this opportunity is for you! Requirements / Responsibilities / Rewards Work From Home: Enjoy the freedom and flexibility to create your ideal workspace while balancing your professional and personal life. Make an Impact: Lead and motivate your team to success while providing meaningful solutions to our customers. Mentorship for Leadership: Receive guidance from seasoned executives dedicated to helping you develop the skills and mindset for top-level leadership. Flexible Schedule: Design your own workday to maximize productivity and work when it suits you best. Empowerment & Growth: Join a team that recognizes ambition and supports your journey to reach your full potential beyond the limits of a traditional 9-5. Qualifications Proven sales leadership experience or a strong desire to transition into a leadership role. Excellent communication and negotiation skills. Self-motivated with a drive to succeed and exceed goals. Ability to thrive in a remote work environment and collaborate effectively with a team. Take the Leap If you're ready to elevate your career, embrace a new way of working, and lead from home, apply now! This is your chance to inspire, make a difference, and achieve top-level success in a flexible, supportive environment. Don't settle for the ordinary-join us and redefine what it means to be a sales leader. Apply today and start your journey toward leadership excellence!

Job DescriptionThis opportunity is ideal for career changers who want responsibility, flexibility, and a clear path into management. You will manage workflows, mentor team members, and help scale remote operations using structured systems and ongoing leadership support. Compensation grows through leadership bonuses tied to measurable team success. What We Provide Training & mentorship (no experience required) Access to reputable insurance carriers Optional third-party benefits and incentive opportunities Remote work with flexible scheduling Trips, bonuses, and optional benefits are performance-based and not guaranteed. Requirements Life Insurance License (or willing to obtain - state timelines vary) Authorized to work in the U.S. Must pass a background check Self-motivated and comfortable working independently Prior sales, service, or leadership experience is helpful but not required Compensation Commission paid directly by partnered carriers Earnings are based on individual sales performance Opportunities for higher commission tiers and bonuses based on results How to Apply If you're looking for a flexible, sales-driven career helping families protect their financial future, apply today to schedule a short introductory call.

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We're at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization. Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world. Job Description The Customer Experience Manager actively aligns the goals of our external partners with the Nabis Mission and day-to-day operation, while maintaining transparency with the internal organization. This role must maintain a sense of the big picture, along with a rigorous understanding of day-to-day operations/SOP's. They will actively monitor and participate in all external communications to Brands and constantly work with Operations Managers to improve and standardize communication. They will participate in Brands' first orders, meeting with all points of contact, and act as liaisons to all Nabis departments, facilitating introductions and ensuring overall white-glove services. They will train Brands to use the Nabis portal in the most efficient way to align with internal SOP's, while obsessing over the customer. They will ultimately give their 'green light' to let new Brands fly and continuously monitor touchpoints to ensure maintained consistency. They will flag any less-than-perfect situation, communicate solutions to the team, and will work to course-correct by quarterbacking situations. As an active day-to-day air traffic controller for the operation, this role must have professional and effective relationships with all operations members, must be involved in all irregular and escalated matters, and must work with colleagues and GM to flag operational gaps of ownership, take interim ownership, and actively work to close them by assigning ownership. Responsibilities Overall owner of external comms between external partners and Nabis, while maintaining positive tone of partnership in communications (both internally and externally) to strive for customer delight Actively monitor all comms (Zendesk, Slack, Phone, etc) between partners and Nabis. Ensure timely response and effective communication by directly responding and/or monitoring all communications Hold local team accountable to communication metrics (ie response and resolution times) Work closely with Ops Managers to keep them in the loop about non-copied comms (phone calls and texts) - establish SOP's to create visibility across all comms. Serve as a secondary point of contact and closer for all handles. Monitor active threads regularly for timely response and make sure no communications are left unattended. Police archiving of all resolved threads in Zendesk, maintaining manageable inboxes Serve as the primary point of contact on escalated situations, working with GM and Operations Managers to resolve. Conduct Post-Mortems of escalated situations and write/assign SOP's for future instances. Serve as primary handle owner when needed. Work to constantly develop, improve, and standardize Nabis communication to all brands Train team on communication with partners CX Team Manager Manage, coach and develop CX associates, Sr. Associate and supervisor to perform all tasks accurately and efficiently while instilling a positive team culture and working environment Be responsible for teams successes and losses, holding them accountable to established department KPIs and processes Active Voice for Brands to local team and vice-versa with an emphasis on truly solving the problem for customers (rather than passing the ball) Regularly update local operations on Brand developments and provide context on operational impacts. Regularly evaluate operational pain points with Brands and guide Brands to mitigate Brand Operational Onboarding Seamlessly pickup onboarding process from Partnerships manager to facilitate a smooth transition to the CX team. Provide white glove service for Brand's first orders Guide Brands through order creation and overall Nabis process, introducing them to handles and respective managers along the way and ensuring they are using Nabis in a most efficient and effective way Actively following up to offer guidance and solicit feedback from Brands Owning the operation's seamless relationships with brands and stepping in when anything is less than perfect Quarterbacking unprecedented partner requests and situations Establish self as the point of contact for all escalated Brand/Retailer matters Advise Operations Managers on solutions and take point where needed Escalate to GM and Senior Leadership where needed. Diligently handle sensitive situations, reach out to Brands in times of Nabis error, and actively work towards resolutions Orchestrate and manage order changes - communicate with brands and internal team to make these inventory decisions quickly Provide support to managers in resolving inbound inquiries Perform post-mortems on escalated issues and author SOP's to handle at OPs Manager level Connecting Departments and closing operational gaps Write and Connect SOP's between all departments to eliminate operational and ownership gaps Build relationships internally and foster collaboration / cooperation between departments Identify accountability gaps or grey areas between departments and consult with GM on how to establish clear ownership. Regularly evaluate responsibilities by department and work with GM to redraw lines of ownership where needed Proactive Partner relationship development Brand /Retailer insights - actively monitor brand sales v. how much product is incoming/ on shelves - initiate conversations with brands around returning product Actively monitor and track fees, comps and special accommodations Work with Senior Account Executive to understand terms of contracts and flag where not being met Serve as floating backup manager Provide quotes and coordination for p2p's, one-off requests, and new business Qualifications Broad and detailed understanding of the operation with strong internal and external relationships Strong communication skills - timely communication across all platforms (phone, Zendesk, Slack) and ability to determine most effective kind per situation Problem-solving skills and sense of ownership and leadership Detailed understanding of the Cannabis Industry and all aspects of distribution Data and bottom-line driven decision making Ability to communicate between departments with humility and understanding Experience with de-escalation and client retention Must be at least 21 years of age Required Skills Great verbal and written communication 2+ years of customer service experience Keen awareness and understanding Low ego Willingness to learn new softwares and platforms Adaptability Ability to mulit-task and take on more than one project at a time WHY YOU'LL LOVE WORKING AT NABIS Be part of the fastest-growing cannabis startup in the U.S. Fully remote, high-impact, high-ownership engineering role Compensation starting at $80,000 base salary + bonus along with medical, dental, vision and 401k Flexibility and autonomy to drive your work Join a diverse, inclusive team passionate about technology and cannabis Nabis is an Equal Opportunity Employer *Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*

Job Description Customer Experience Admin The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful candidates will be able to juggle the many touch points with customers from the first interaction through completion of a job and additionally assist with repeat customer opportunities. This job directly reports to the President of TruBlue Houston and needs to schedule new clients, service calls, warranties, installations to help ensure customer satisfaction, and also including other duties as assigned. Responsibilities and Duties Accept inbound customer calls, leads, and return customer messages within 24 hours Prepare/approve and send job proposals and follow up for scheduling after deposit is received Manage daily scheduling of Home Techs Schedule home onsite visits for more complicated proposals Communicate with customers with scheduling and job updates Update social media and company website with referral statements and job photos Call back completed jobs for service update and referrals Close out the job in all operational/accounting systems Send out automated invoice after completion Maintain close contact with Owner General Manager, Service Techs, and the Customer Qualifications Telephone Customer Service Experience Pleasant speaking voice Home computer with Microphone headset and high-speed internet access Ability to pass background check Enjoy working with the public Desire to always exceed expectations Main Objectives 1. Leave a Great Impression: Customers should feel you were positive and helpful. 2. Live Answer Phone Throughout Shift (try to smile when you talk on the phone) 3. Live Respond & Return Emails Throughout Shift 4. Respond to All Voicemails in Que 5. Respond to All Emails in Que 6. Log all Data Into Lead Tracker Database 7. Log all Data and Schedules on HouseCallPro and/or Workiz This is a remote position.

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Customer Experience Manager for Solace, you will be managing team members and through feedback and action, you'll be supporting our team in getting people the help they need on their healthcare journey. In this role, you will work with our representative, clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also share and track feedback so that we can make Solace a world-class experience for all of our users. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. Read more in our Wall Street Journal funding announcement here . What You'll Do Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience Use the resources we supply to provide world-class CS to our clients and advocates Help us to gather and track feedback in order to work toward the constant improvement of our customer's experience and our platform Build strong relationships with our clients and advocates, helping them feel heard and understood Take action based on the feedback you receive by reporting issues and sharing detailed notes Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table Empathy deepened by rigor: You feel what the customer feels and still demand measurable results. A track record of managing CX or support teams in a high-growth, high-stakes environment; you've hired, coached, and, when necessary, parted ways with underperformers. Obsessive attention to detail; you spot the missing comma and the systemic process gap in the same glance. Technical fluency: you debug browser quirks one minute and wire up a Zendesk trigger the next. (We love a manager who can read an error log.) A troubleshooting mindset and the creativity to invent solutions when no template exists. Feedback fluency: you give it early, receive it gratefully, and turn it into fuel for improvement. Comfort with emotional volatility: whether a patient is panicked about a surgery or an advocate is juggling competing priorities, you stay calm, incisive, and relentlessly constructive. Bias for action: if something drags our customers down, you flag it loud, propose the fix, and own the follow-through. Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************