Customer experience manager resume examples for 2025

Q: How do you write customer service experience on a resume?

You write about customer service experience on a resume by including your relevant work experiences and education in customer service and sales roles. From here, you will organize and describe this information to make it as relevant and compelling as possible.

Q: What is the role of a customer experience manager?

The role of a customer experience manager is to meet the customer's needs to ensure customer loyalty and satisfaction, both online and in-store. A customer experience manager is responsible for bridging the gap between customers and the brand to ensure that the touchpoints across the customers' journey are engaging, efficient, and effective.

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Updated March 26, 2025

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Customer experience manager resume

Anthony Berry

(250) 555-6731 | aberry@example.com

Charlotte, NC | 35753 S. Park St. - 21352

Work experience

2015 - Present
Customer Experience Manager, Lowes Foods - Charlotte, NC
- Assisted customers with questions, refunds, exchanges, and several other specialtyservices offered at the customer service desk.
- Provide feedback and partner with the store management team to deliver solutions.
- Perform guest service desk functions as needed.
- Trained on subjects, such as: Leading Teams, Communication, Conflict Management, etc.
2013 - 2015
Store Manager, GameStop - Houston, TX
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Coach, train, and develop associates to ensure customer satisfaction.
2010 - 2013
Controller, Marriott International - Houston, TX
- Produced foreign subsidiary financial statements and supporting schedules required for all local reporting requirements in accordance with local GAAP requirements.
- Analyze financial statements and reconciled general ledger accounts for accuracy of financial information.
- Operated radio dispatch/page system for emergency response units.
- Directed yearly audits with outside CPA firm specializing in hotels and timeshares, and prepared use and sales tax returns.
2001 - 2004
Accounting Coordinator, Texas Mutual Insurance - Austin, TX
- Processed vendor invoices for payment.
- Match vendor invoices by verifying transaction information to the related purchase order.
- Posted credits and debits to customer accounts * Voided returned checks, and processed requests for stop payments.

Skills

Data Entry
Special Projects
Financial Statements
AIA
Store Management
Direct Reports
Balance Sheet
Company Policies
Company Goals
ASM

Education

Master's Degree, Accounting (2004 - 2005)
University of Houston
Houston,
Bachelor's Degree, Finance (1993 - 1996)
University of Texas at Austin
Austin,

Customer experience manager resume

Melissa Myers

(300) 555-2709 | mmyers@example.com

Chicago, IL | 98727 W. Maple Ave. - 78977

Work experience

2012 - Present
Customer Experience Manager, Motorola Solutions - Chicago, IL
- Generated weekly reports and implemented company policies.
- Project Management amongst client and internal partners to resolve product and service issues.
- Restructured customer service function to create a customer focused group.
- Directed the gathering, review and analysis of divisional information critical to business development and implementation.
2007 - 2012
Store Manager, Family Dollar - Chicago, IL
- Completed and overseen corporate and loss prevention operational audits.
- Answer customers' questions, and provide information on procedures or policies.
- Maintained control of all aspects of contribution such as payroll, inventory, gross margin, customer service and operations.
- Trained new staff members on company policies and procedures to maintain exceptional customer service and professional standards.
2002 - 2007
Executive Assistant, Robert Half International - Chicago, IL
- Performed a variety of Internet research functions and used word processing, spreadsheet and presentation software.
- Composed contracts, agreements, legal documents, and minutes for over 15 different offices.
1998 - 2002
Accounting Coordinator, Robert Half International - Chicago, IL
- Reconciled daily cash receipts and made daily bank deposits.
- Assist with processing invoices for approval and mailing checks.
- Perform accounting functions for investment properties, including bank reconciliations, journal entries, and reconciliation of balance sheet accounts.
- Utilized Excel for extensive data entry and maintenance of various computer databases.

Skills

Product Knowledge
Customer Signatures
CPT
Conference Calls
Special Events
Company Events
Retail Sales
Administrative Functions
Scheduling Meetings
Loss Prevention

Education

High School Diploma, (1993 - 1993)
,

Customer experience manager resume

Lisa Murray

(750) 555-8086 | lmurray@example.com

Houston, TX | 13965 S. Park St. - 26907

Work experience

2020 - Present
Customer Experience Manager, Office Depot - Houston, TX
- Shared product knowledge with customers while making personal recommendations.
- Establish policies, procedures and service standards for the customer support and technical staff.
- Exemplified the second-to-none customer service delivery for which Qwest is nationally renowned in all interactions with customers.
- Trained agents and Customer Relations Managers to obtain service level.
2018 - 2020
Front End Supervisor, The Home Depot - Houston, TX
- Participate in the interview process for hiring of new Associates and partner with store management on recommendations.
- Maintain front end runs efficiently Supervise cashiers Perform monthly observations for cashiers Ensure that we are providing great customer service
- Work together with store management and shift managers to fulfill company directives and national objectives for store operation.
- Conducted training and performance discussions and developed and coached employees through customer service concerns and conflict resolution.
2017 - 2018
Call Center Representative, Arvest Bank - Bentonville, AR
- Worked as a teller and customer sales representative opening new accounts.
- Input loan data, answered customer questions, and prepared detailed/accurate reports.
- Provide customer service in a call center environment,working on the Sprint Mobile Project.
- Processed stop payments, transfers, check orders, and explained customer accounts in detail.
- Establish Great communication with every customer, associate.
2014 - 2017
Customer Service Clerk, Walmart - Bentonville, AR
- Maintain inventory within Hardware, Sporting Goods, and Electronics.
- Set and maintained sales floor along with plan-o-grams, endcaps, bulk stacks, pad resets and typicals.

Skills

Customer Service
Outgoing Calls
Proper Coverage
Troubleshoot
Company Policies
POS
New Vehicle
L Statements
Patience
General Public

Education

High School Diploma, (2014 - 2014)
,

Customer experience manager resume

Douglas Jordan

(240) 555-3029 | djordan@example.com

Charlotte, NC | 58620 S. Second Ln. - 30071

Work experience

2017 - Present
Customer Experience Manager, Bank of America - Charlotte, NC
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
- Assist customer service by handling customer service calls.
2015 - 2017
Front End Supervisor, Pilot Travel Centers - Columbia, SC
- Walked around facility frequently to check activities.Prepared materials for following shift.Performed nightly store and team performance audits.Resolved customer service issues promptly
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Provide customer service needs to customers; including, food preparation, cleaning and cash control.
- Performed multitasks such as customer service, inventory, scheduling assignments for employees and payroll.
2014 - 2015
Call Center Representative, Verizon - Columbia, SC
- Ensured quality standards were met/exceeded thru coaching, training, and development.
- Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
- Communicate and coordinate with internal departments to process orders, forms, applications and requests.
2013 - 2014
Customer Service Clerk, Lowe's - Mooresville, NC
- Engaged in customer interaction on the sales floor.
- Meet and greet customers in a friendly and professional manner.
- Greet customers in a friendly manner and use open ended questions to discover how the customer can be helped.
- Help assist new employees in unfamiliar areas and in company policies.
- File daily business reports and research any discrepancies.
- Provided department specific customer service, while also maintaining and merchandising the department.

Skills

Customer Transactions
New Procedures
Windows
Medicaid
Survey Results
Product Knowledge
Member Information
POS
Communication
Customer Journey

Education

High School Diploma, (2013 - 2013)
,

Customer experience manager resume

Raymond Palmer

(640) 555-9521 | rpalmer@example.com

Jacksonville, FL | 22254 W. Elm Ln. - 44497

Work experience

2020 - Present
Customer Experience Manager, Walmart - Jacksonville, FL
- Maintain front end in accordance with company policies and procedures by properly handling claims and return of merchandise.
- Worked in the Money Center and at the Customer Service Desk; Money Gram experience; Heavy cash handling experience also.
- Help customers by scanning their items and also help up at the service desk with returns and exchanges.
2016 - 2020
Front End Supervisor, Ross Stores - Orlando, FL
- Operated computerized cash register system Provided exceptional customer service Restocked, organized, and recovered sales floor Trained and oversaw other cashiers
- Handled escalated customer concerns Assisted with inquiries on the sales floor.
- Maintained a clean, organized & functional checkout & customer service area.
- Achieved departmental goals by providing extensive customer service
- Supervised cashiers, utility and service desk associates.
2014 - 2016
Member Service Representative, Wells Fargo - Saint Louis, MO
- Exhibit outstanding communication and problem solving.
- Created a training program for new hire employees, using Microsoft Word, Excel, and PowerPoint.
- Solicited new accounts through soft touch sales techniques from existing customers while assisting the customer on the service call.
- Provided direct client service and guidance while managing a diverse portfolio of more than 30 clients.
2009 - 2014
Banker, Wells Fargo - Saint Louis, MO
- Performed services including servicing/maintenance, account reconciliation, address change, and problem resolution.
- Handled inbound customer service calls with cross selling.
- Solicit new accounts and cross-sell products and services such as checking, savings, mortgages etc.

Skills

New Procedures
Revenue Growth
Dealership
Treasury Management
Communication
Financial Advisor
Business Clients
Sales Activities
Cross-Sell
Nmls

Education

Bachelor's Degree, Business (2006 - 2009)
Indiana Wesleyan University
Marion,

How to write a customer experience manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the customer experience manager role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in customer experience manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some customer experience manager interviews.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some customer experience manager interviews.

Here are example skills to include in your “Area of Expertise” on a customer experience manager resume:

POS
Customer Engagement
Front End
Product Knowledge
Customer Care
Customer Satisfaction
Cash Management
Customer Complaints
Customer Retention
Strong Customer Service

Customer Feedback
Customer Journey Mapping
KPIs
Customer Service
CRM
Customer Journey
Develop Team
Phone Calls
Customer Relations
Employee Development

Process Improvement
HR
Visualization
Customer Inquiries
NPS
Direct Reports
Customer Support
Performance Reviews
Facebook
Credit Card

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write customer experience manager experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are great bullet points from customer experience manager resumes:

Work history example #1

Marketing Associate

Northwestern Mutual

Secured new business using LinkedIn and managed relationships with existing accounts.
Created, updated, and edited representative-facing materials (online and print) for Northwestern Mutual's annuity product line.
Gained sales and market experience by working into the new market of the Asian community around the Kansas City area.
Monitored customer service calls and provided direction to Customer Service to ensure positive communication regarding customer experience and product integrity.
Developed, executed, and implemented strategic marketing communication plans and tactics for department-wide initiatives, offices, and special projects.

Work history example #2

Call Center Representative

Macy's

Maintained positive rapport with customers and collaborative relationships with co-workers especially under escalated circumstances.
Aligned social media messaging with corporate communications & in-store events for message consistency.
Maintained professional work related communications with corporate supervisors as well as subordinates.
Prepared patient profiles into Wal-Mart's Best Optical Service Systems* Processed contact prescriptions* Managed patient confidentiality with HIPAA training
Assisted clients in correctly troubleshooting mechanical or electrical problems needed for their automotive repairs.

Work history example #3

Merchandise Lead

Stein Mart

Analyzed style/sku, vendor selling reports, key items and weekly class recaps to identify opportunities and liabilities.
Communicated daily with vendors and internal partners working to maintain positive interdepartmental working relationships.
Scheduled staff for maximum coverage during peak times and minimum coverage in off times, in order to maintain payroll goals.
Developed and trained team members on style trends in Home and Apparel.
Maximized customer experience by giving maximum exposure to popular products Maintained the visual appeal/products on hand of the framing department.

Work history example #4

Customer Experience Manager

Value City Furniture

Answered customer's inquiries and shared their feedback to the leadership team with the purpose of improving the overall customer experience.
Trained on subjects, such as: Leading Teams, Communication, Conflict Management, etc.
Progressed from stocking/sales associate to current position.
Focused on crisis/issue mitigation and proactive communication across customer channels to protect and enhance the brand.
Handled escalated situations appropriately to ensure a positive and inspiring experience.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from customer experience manager resumes:

Master's Degree in accounting

University of Houston, Houston, TX

2004 - 2005

High School Diploma

1993 - 1993

Highlight your customer experience manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Customer experience manager resume FAQs

How do you write customer service experience on a resume?

What is the role of a customer experience manager?

Have more questions? See all answers to common office and administrative questions.

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Updated March 26, 2025

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