Customer Experience Manager resume examples for 2025

Customer Experience Manager resume format and sections

1. 1

   1. Add contact information to your customer experience manager resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Customer Experience Manager Resume Contact Information Example #1

   Dhruv Johnson

   d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your customer experience manager resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Customer Experience Manager Education

   Majors

   Business

   31.0%

   Psychology

   8.6%

   Communication

   7.2%

   Marketing

   6.9%

   Show More

   Customer Experience Manager Resume Relevant Education Example #1

   Master's Degree In Accounting 2004 - 2005

   University of Houston Houston, TX

   Customer Experience Manager Resume Relevant Education Example #2

   High School Diploma 1993 - 1995

3. 3

   3. Next, create a customer experience manager skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an customer experience manager resume

   • POS Skills.
      

     POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

   • Customer Engagement Skills.
      

     Customer engagement is an ongoing relationship/interaction that a business maintains with its customers through various online or offline channels to attract and retain loyal customers and gathering valuable customer information that transcends the sales transaction. Highly engaged customers buy and promote more, and show more loyalty. Providing a high-quality customer experience is an important component in customer engagement strategy.

   • Product Knowledge Skills.
      

     Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

   • Customer Care Skills.
      

     Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

   • Customer Retention Skills.
      

     Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

   • Customer Feedback Skills.
      

     Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

   • Customer Service Skills.
      

     Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

   Show all hard skills

   Top Skills for a Customer Experience Manager

   POS, 20.2%
   Customer Engagement, 17.3%
   Front End, 15.0%
   Product Knowledge, 7.3%
   Other Skills, 40.2%
   See All Customer Experience Manager Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your customer experience manager experience

   The most important part of any resume for a customer experience manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer experience managers" and "Managed a team of 6 customer experience managers over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Customer Experience Manager

   Food Lion

   • Facilitated new employee training program to foster a positive attitude towards organizational goals.
   • Served as Customer Service Manager when CSM was not in store.
   • Developed effective relationships with all customers and departments through clear communication.
   • Trained on subjects, such as: Leading Teams, Communication, Conflict Management, etc.
   • Continued using multiple avenues of communication to update clients on promotions and new products.

   Work History Example # 2

   Customer Experience Manager

   Southeastern Grocers

   • Treated all customers with respect consistently and contributed to a positive work environment.
   • Created and implemented policies, procedures and process improvement initiatives to foster brand loyalty and increase customer satisfaction.
   • Administered all hourly payroll for staff and commission payroll for technicians.
   • Created and maintained positive work environment by consistently treating all employees and customers with respect and consideration.
   • Focused on crisis/issue mitigation and proactive communication across customer channels to protect and enhance the brand.

   Work History Example # 3

   Store Manager

   Lockheed Martin

   • Developed company-wide procedures regarding how to appropriately respond to vandalism within company facilities.
   • Optimized production performance by 20% using Lean Six Sigma methodologies.
   • Promoted to build world-class manufacturing organization from the below par San Jose facility with key goal of re-establishing customer confidence.
   • Trained and developed a reporting management team member into the role of ISO Management Representative.
   • Advanced to increasingly responsible positions, culminating in management role with oversight for a Buys Department, Pricing and Cleaners.

   Work History Example # 4

   Customer Experience Manager

   Sports Authority

   • Started as a part time associate and was promoted to CSL.
   • Created a positive, customer focused environment to uphold brand integrity and customer loyalty.
   • Continued using multiple avenues of communication to update clients on promotions and new products.
   • Resulted in on time customer communication and completion of necessary adjustments for a seamless transition.
   • Treated all customers with respect consistently and contributed to a positive work environment.

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5. 6

   6. Finally, add an customer experience manager resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your customer experience manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement