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Top 50 Customer Experience Manager Skills

Below we've compiled a list of the most important skills for a Customer Experience Manager. We ranked the top skills based on the percentage of Customer Experience Manager resumes they appeared on. For example, 30.1% of Customer Experience Manager resumes contained Customer Service as a skill. Let's find out what skills a Customer Experience Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Customer Experience Manager

1. Customer Service
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high Demand
Here's how Customer Service is used in Customer Experience Manager jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Coached and mentored store associates on the importance of delivering exceptional customer service and exceeding expectations.
  • Displayed exceptional customer service abilities in communicating and problem solving.
  • Developed and implemented company-wide customer service initiatives; i.e.
  • Ensured that every customer received top-notch customer service.
  • Created and implemented programs to boost store sales, staff recognition and customer service initiatives.
  • Provide exceptional customer service by ensuring that each customer is satisfied with their shopping experience.
  • Served as digital customer service lead to resolve issues and nurture brand s reputation.
  • Trained new employees on company customer service policies and service level standards.
  • Trained and coached others around customer service and the Gap credit card.
  • Recruited, trained and managed sales force and customer service staff.
  • Provided excellent customer services to thousands of people each weekend.
  • Inspire the team to maintain exceptional levels of customer service
  • Maintain customer service input to improve customer needs.
  • Provide excellent customer service to callers.
  • Cashier, Returns, Customer service.
  • Focused mainly on customer service.
  • Conceptualized and executed the customer service rollout of Rent the Runway s Unlimited program across all social media platforms.
  • Trained employees in the importance of change and customer service .
  • Created a customer service rulebook to advise on best responses and care for various customer service issues across social media.

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3,928 Customer Service Jobs

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2. Sales Floor
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high Demand
Here's how Sales Floor is used in Customer Experience Manager jobs:
  • Enhanced and implemented ideas on the sales floor for customers in addition to managing up to 20 employees per shift.
  • Focus primarily on the areas of customer engagement including the sales floor, fitting room, and cash wraps.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Ensured hallmark customer experience by assessing interaction on the sales floor as well as the fitting rooms.
  • Processed and placed products on the sales floor, and priced and marked down items.
  • Make sure sales floor is neat and items are placed in proper locations.
  • Direct sales floor activities, assist customers and address customer concerns.
  • Stock framing sales floor and maintain cleanliness of frame shop.
  • Assist all customers on sales floor providing courteous service.
  • Maintain sales floor so it's up to standard.
  • Assist on the sales floor with products for customers.
  • Train employee's for cashier and sales floor positions.
  • Manage the daily activity of the sales floor.
  • Uphold high standards on and off sales floor.
  • Reorganized the sales floor to meet company demands.
  • Briefed associates on proper sales floor technique.
  • Implemented strategies to streamline sales floor practices.
  • Ensured exceptional customer interactions on sales floor and fitting room through effective communication and coaching in the moment.
  • Interview, hire and train new associates Manage sales floor, payroll and day to day store operations
  • Handled sales floor, stocking, lacing avid unloading truck, as stl as cashiering.

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7 Sales Floor Jobs

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3. Sales Goals
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high Demand
Here's how Sales Goals is used in Customer Experience Manager jobs:
  • Manage business plan to meet sales goals; manage payroll effectively to meet business needs and demands.
  • Monitor coverage of all areas of sales floor/zone to maintain and exceed sales focus and sales goals.
  • Supervised 70+ Sales Associates to meet sales goals and Gap card target goals of 2 per shift.
  • Perform daily, weekly, and monthly operations including communicating and driving sales goals and brand credit.
  • Monitor sales to ensure labor is utilized to maximize productivity, optimize traffic and achieve sales goals.
  • Assigned daily, weekly, and monthly denim sales goals for store leaders and associates.
  • Performed daily analysis of store operations and ensured store achieved its daily sales goals.
  • Exceed daily store net sales goals by driving store purchases and keeping associates accountable.
  • Ensured a positive customer experience while meeting sales goals and soliciting brand credit cards.
  • Performed operational duties such as payroll, scheduling, and forecasting sales goals.
  • Praise and coach team to drive better customer experience and achieve sales goals.
  • Supervised and coached employees on daily basis to reach sales goals.
  • Monitored daily business to ensure sales goals were being met.
  • Created a sales environment that consistently met expected sales goals.
  • Forecast weekly sales goals and match associates skills with business needs
  • Exceeded store and individual sales goals on a monthly basis.
  • Reached and exceeded daily personal sales goals.
  • Set and maintain sales goals.
  • Developed,trained, and coached sales team daily to ensure sales goals and objectives are met.
  • Analyze reports to determine daily sales goals and maintain top store ranking within district.

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9 Sales Goals Jobs

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4. Loss Prevention
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high Demand
Here's how Loss Prevention is used in Customer Experience Manager jobs:
  • Maintained awareness of matters concerning loss prevention.
  • Serve as the Manager on Duty with opening, closing, loss prevention, replenishment, and security responsibilities.
  • Controlled shrink, ensure all employees are tenacious towards loss prevention and effective in recovery of goods.
  • Collaborated with loss prevention team and improved shrink by more than 80% over the previous year.
  • Greeted customers and asked about their project, maintained loss prevention standards and store security.
  • Partnered with loss prevention agent and leadership team to minimize loss and achieve shrinkage goals.
  • Uphold LP (loss prevention) standards and develop new approaches to remain proactive.
  • Complete monthly operations/ loss prevention compliance audits to mitigate issues and improve work processes.
  • Work with Loss Prevention agents to investigate any internal and external theft situations.
  • Developed loss prevention strategies which led to reduced shrink by ten percent.
  • Achieved and maintained 90-100% store compliance and loss prevention compliance goals.
  • Adhered to loss prevention procedures related to shrink prevention and margin awareness.
  • Received the LP Hero award for outstanding loss prevention in my department.
  • Offer coaching on merchandising, loss prevention, and customer service.
  • Protected store and product through loss prevention and shrink control.
  • Rewarded Loss prevention Hero for 6 months in a row.
  • Conducted full store audits on operations and loss prevention.
  • Participate in loss prevention and fraud efforts.
  • Company Ohio (multiple)Customer Experience Manager* Trains and monitors associates on customer service and loss prevention policies.
  • dress code, return policy, safety, Loss Prevention, etc.).

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1 Loss Prevention Jobs

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5. Credit Card Transactions
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high Demand
Here's how Credit Card Transactions is used in Customer Experience Manager jobs:
  • Manage sales counter, including register and credit card transactions.
  • Handled money and managed cash and credit card transactions.

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2 Credit Card Transactions Jobs

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6. Front End
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high Demand
Here's how Front End is used in Customer Experience Manager jobs:
  • Front End Operations of a large box retail location: Manage and maintain consistent customer flow at register point of sale.
  • Performed Front End Management by overseeing checkout flow, problem resolutions, cash pulls, transaction voids.
  • Provided guidance and direction to front end associates and facilitated ongoing training on the sales model.
  • Front end management, money, employees, damages, demos, customer satisfaction etc.
  • Overlooked the front end on cashiers day to day operations and guest check outs.
  • Monitored front end for customer flow and responded to register and cashier issues.
  • Manage, train, and develop front end and sales associates.
  • Manage and maintain customer service, front end and sales floor.
  • Managed 50-70 outfitters across 6 departments within the front end.
  • Front end manager in charge of cashiers and classroom scheduling.
  • Manage the front end on the weekend and evening shifts.
  • Direct supervision of the entire front end of the store.
  • Front End VOC percentage consistently stayed above company goal.
  • Provided guidance and direction to Front End associate.
  • Performed front end managerial duties and cash handling.
  • Manage the front end employees and call center.
  • Manage the entire front end store operations.
  • Managed front end and floor associates.
  • Oversee Sales Floor, Front End Associates & Instructors.
  • train new employees on register and front end policies.

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13 Front End Jobs

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7. Product Knowledge
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high Demand
Here's how Product Knowledge is used in Customer Experience Manager jobs:
  • Increased efficiency and maximized productivity by re-organizing the Cash Wrap area and implementing a Product Knowledge and Resource binder.
  • Developed customer loyalty to sustain future Canon product purchases through excellent customer service and product knowledge.
  • Developed product knowledge through proper training and on-hands familiarity.
  • Shared product knowledge with customers while making personal recommendations.
  • Extended the existing training program with the aim of improving product knowledge, point of sale training, and sales training.
  • Acted as mentor while supervising training of all new employees to ensure product knowledge and develop customer service skills.
  • Promote sales extensive product knowledge, customer service, face painting, prepared customer framing and special orders.
  • Assist and develop new sales employees in the progression of their product knowledge and sales training.
  • Promoted to management team due to performance, product knowledge, and customer relations.
  • Trained associates in product knowledge and styling techniques resulting in an ADS+14.9%YTD.
  • Frequent training with in-depth product knowledge assuring each customer made the right purchase.
  • Coached sales associates with new product knowledge and brand credit card sales techniques.
  • Accommodate customers with the highest quality customer service and providing product knowledge.
  • Provided companies' information to staff to ensure strong product knowledge.
  • Provided hands-on product knowledge training to employees and customers.
  • Facilitate Customer Service, Sales and Product Knowledge training.
  • Full product knowledge, to ensure sales success.
  • Exhibited product knowledge and industry specific skills.
  • Maintain product knowledge and brand communication boards.
  • Ensured store used product knowledge tools and training to enhance customer experience and sales.

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27 Product Knowledge Jobs

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8. Retail Store
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high Demand
Here's how Retail Store is used in Customer Experience Manager jobs:
  • Developed new Ford and Lincoln Retail Store Engagement Steps of Service Process in August 2014 which is now in national development.
  • Retail Store As a Customer Experience Manager my role was to drive the delivery of excellent customer service.
  • Served as spokesperson for the retail store and worked to secure appearances and demonstrations in local media outlets.
  • Plan, direct, and coordinate the daily operations of Sales Associates and support Retail Store locations.
  • Develop and drive motivation and mystery shop programs for all international retail stores.
  • Manage research trials of potential innovations of complex systems across retail stores.
  • Managed retail store and cafe operations.
  • open and close retail store bank deposits.

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9 Retail Store Jobs

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9. Key Performance Indicators
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high Demand
Here's how Key Performance Indicators is used in Customer Experience Manager jobs:
  • Coordinated implementation of action plans to improve key performance indicators to maximize business opportunities such as promotion of sales events.
  • Create and execute action plans and events to improve key performance indicators maximizing business opportunities.
  • Monitor and drive sales performance and related key performance indicators on a daily, weekly, monthly, and quarterly basis.
  • Created daily and weekly performance dashboards that reported key performance indicators at both the individual and call center levels.
  • Facilitate employee development with floor managers/supervisors through reviews, goal setting, and tracking key performance indicators.
  • Helped store drive all key performance indicators as determined by store leadership team.
  • Monitor key performance indicators on the website and develop plans to improve them.
  • Leveraged Key Performance Indicators daily to drive sales and reach LY goals.
  • Used key performance indicators to maximize margin and increase sell-through.
  • Created and implemented action plans to improve key performance indicators.
  • Controlled web analytics dashboards to measure email & online marketing initiatives by reviewing key performance indicators (KPI's).

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20 Key Performance Indicators Jobs

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10. Company Policies
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high Demand
Here's how Company Policies is used in Customer Experience Manager jobs:
  • Supervised and managed all store personnel, including implementing all company policies and procedures.
  • Train and coach associates on proven selling behaviors and company policies to provide customers with an ultimate shopping experience.
  • Perform new employee orientations and training on register, visual standards, company policies, customer service, etc.
  • Served as a liaison between the leadership team and sales associates to uphold company policies.
  • Recruited, hired and trained all employees on company policies and position responsibilities.
  • Maintain all company policies and standards as they relate to subordinates.
  • Monitored employee time and attendance in accordance with company policies.
  • Celebrate wins and accomplishments per company policies.
  • Complete knowledge about company policies and compliance.
  • Trained employees in company policies and procedures

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124 Company Policies Jobs

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11. Customer Engagement
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high Demand
Here's how Customer Engagement is used in Customer Experience Manager jobs:
  • Coordinated successful customer engagement initiative to redesign billing, increase paperless adoption by 10% and raise web utilization.
  • Collaborate with cross-functional teams to ensure a successful consumer experience by managing customer engagement and all floor interactions.
  • Provide optimal floor coverage to maximize customer engagement.
  • Trained and managed associates on customer engagement.
  • Owned the shopping experience by managing sales generation, KPI tracking, customer engagement, and all sales floor operations.
  • Direct the Customer Experience team on areas of customer engagement to deliver exceptional customer service and build brand loyalty.
  • Ensured optimal floor coverage to maximize customer engagement, selling and task completion based upon the payroll goal.
  • Focused on the areas of customer engagement including the sales floor, fitting room, and registers.
  • Drive the business by managing sales generations, customer engagement, and all sales floor operations.
  • Led a sales team focused on customer engagement and satisfaction.
  • Key Achievements: 255% increase in Online customer engagement.
  • Led team to deliver excellence in customer engagement.
  • Trained new employees in Kansas City on Sales Force, financing, SRECs and customer engagement.

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6 Customer Engagement Jobs

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12. Customer Relations
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high Demand
Here's how Customer Relations is used in Customer Experience Manager jobs:
  • Worked with cross-departmental client teams to define interaction design, information architecture, usability engineering and customer relationship strategies.
  • Managed and updated customer relationship database to enable tracking, monitoring and analysis of consumer trends and issues.
  • Manage customer relationship between Cisco and Charter Communications to provide customer satisfaction and improve ease of doing business.
  • Lead a variety of business operations, such as process reviews, organizational effectiveness and customer relations.
  • Demonstrate flexibility by assisting with wide-ranging tasks from forklift operation to merchandise stocking and customer relations.
  • Provided training in an effort to consistently improve customer relations and experiences.
  • Attained Five Star Customer Service designation for exceptional customer relations management.
  • Dedicated to excellence to strengthen customer relationships and loyalty.
  • Direct and train staff on all operational issues, as well as, building customer relationships and generating new accounts.
  • Managed the Marine Corps (USMC) customer relationship for HP's business operations at the Pentagon.
  • Oversee daily paperwork including budgets, payroll, store fund, customer relations and employee assistance.
  • Generate new customer relationships by consistently applying the Sales concept to all new/prospective customers;.
  • Prioritized customer relations to ensure a quality experience at each and every store visit.
  • Designed long term programs to increase customer satisfaction through the development of Integrys Customer Relations employees and outsourced vendors.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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70 Customer Relations Jobs

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13. Action Plans
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high Demand
Here's how Action Plans is used in Customer Experience Manager jobs:
  • Implemented action plans to improve key performance indications to maximize business opportunities.
  • Implemented action plans to improve and maximize business opportunities.
  • Developed monthly reporting of voice of the customer metrics, sentiment and action plans to all levels of the organization.
  • Execute the day-to-day action plans developed by the leadership team to ensure effective and efficient store operation.
  • Assessed training gaps and performance needs to collaborate with leadership partners to create action plans for improvement.
  • Present findings (Root cause, insights, action plans, customer solutions, etc.)
  • Translated the business strategies developed by the General Manager into daily action plans for teams.
  • Collaborate on action plans with associates to reach and succeed goals and expectations.
  • Interacted with unsatisfied customers and executed action plans to overcome the problems.
  • Evaluated business reports to build action plans to offset negative trends.
  • Implemented action plans to improve performance among key sales drivers.
  • Implemented action plans to increase brand credit card acquisitions.
  • Set action plans to improve areas of low rating.
  • Implement, track and monitor corrective action plans.
  • Job duties also included hiring and onboarding, operations, creating and implementing action plans.

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33 Action Plans Jobs

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14. Customer Complaints
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high Demand
Here's how Customer Complaints is used in Customer Experience Manager jobs:
  • Responded to senior management inquiries regarding customer complaints and resolutions.
  • Mitigated customer complaints, ensured customer and employee happiness.
  • Handle all escalated customer complaints; resolving customer product concerns, BBB complaints & PayPal disputes.
  • Managed a team of five to seven associates daily while resolving customer complaints and concerns.
  • Identified customer complaints that could impact corporate image, and handled them appropriately.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Resolved an average of 15 customer complaints per month regarding sales and service.
  • Investigated and resolved customer complaints, and recommended actions to resolve issues.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Engage in customer service, assist customers and diffuse customer complaints.
  • Handled all customer complaints both over the phone and in person.
  • Utilize social media to respond to customer complaints and praise.
  • Handled customer complaints and store return approvals.
  • Address customer inquiries and resolve customer complaints.
  • Resolve customer complaints regarding sales and service.
  • Handle and deal with customer complaints.
  • Handled customer complaints and issues.
  • Manage and redirect customer complaints.
  • Answered multi phone lines, recorded and processed customer complaints.
  • Create displays to push sales.Resolve customer complaints.

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42 Customer Complaints Jobs

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15. Technical Support
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average Demand
Here's how Technical Support is used in Customer Experience Manager jobs:
  • Provide reporting for C-Level management that measure the effectiveness of Technical Support and trending issues as reported by our customers.
  • Reduced technical support calls 60K per month by deployment of a web-based customer self-service troubleshooting tool.
  • Order entry on client website; provide technical support ensuring customers are satisfied with service provided.
  • Act as the liaison for clients regarding Sales Team and Technical Support Team.
  • Managed transition of Technical Support customer satisfaction survey to a new survey tool.
  • Provide direct support to customers who have escalated technical support needs.
  • Provided support to phone and chat agents in technical support.
  • Provided technical support for Kodak Alaris Photo Kiosks in stores like CVS, Target, and Walmart.
  • Answered calls for students and Instructors, multi-level support ranging from registration to in-depth technical support.

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1,698 Technical Support Jobs

No jobs at selected location

16. Direct Reports
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average Demand
Here's how Direct Reports is used in Customer Experience Manager jobs:
  • Owned talent management of direct reports including on boarding, assessment, retention, career development, succession planning and recognition.
  • Create development and training plans for direct reports, as well as hiring plans for center of excellence.
  • Trained and coached direct reports on how to generate and build sales by role modeling successful sales initiatives.
  • Created training and development plans for direct reports in the sales and sales support work centers.
  • Coach and counsel employees, write and delivered performance reviews for direct reports and staff.
  • Recruited, directed, motivated, trained and developed direct reports.
  • Created development and training plans for direct reports.
  • Assist manager with focal process for direct reports.
  • Write and administer performance reviews to direct reports.
  • Hire, schedule, and manage team of 70 employees with 20 direct reports.
  • Develop and follow up on action plans for two full time direct reports to drive sales growth in individual categories.

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78 Direct Reports Jobs

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17. Phone Calls
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average Demand
Here's how Phone Calls is used in Customer Experience Manager jobs:
  • Fill in when needed as an agent receiving and making phone calls to schedule appointments and gain retention.
  • Make and answer phone calls to and for the store manager.
  • Answer phone calls and direct them to the correct team members.
  • Answer incoming e-mails/phone calls, and reaching out to customers.
  • Assist with escalated customer phone calls.

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86 Phone Calls Jobs

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18. Customer Feedback
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average Demand
Here's how Customer Feedback is used in Customer Experience Manager jobs:
  • Identified and corrected gaps in the customer experience based upon qualitative and quantitative customer feedback resulting in service improvements.
  • Incorporated customer feedback into the product development process ensuring top customer pain points are addressed in next generation products.
  • Collect and analyze customer feedback to provide an optimized and personalized experience.
  • Monitored customer feedback through multiple channels and coordinated customer experiences with CRM.
  • Established thorough cross-functional procedures and online customer feedback to measure success.
  • Collected and analyzed customer feedback to greatly improve business operations worldwide.
  • Collect and submit customer feedback survey results to account management
  • Addressed negative customer feedback immediately.
  • Improved customer satisfaction for B2B and B2C businesses by continually gathering and assessing customer feedback through surveys and customer outreach programs.
  • Facilitated meetings with technical support, development and marketing to drive improvements in products and services based on customer feedback.
  • Created graphs, charts, databases, and reports with recommendations and customer feedback pertaining to systems improvement.
  • Provide GM with customer feedback and collaborate to create various action plans to drive brand awareness.
  • Analyzed customer feedback, modifying department and company processes based on client needs and reported metrics.
  • Executed sales reports, reviews of customer feedback, and communication with upper management.
  • Worked closely with Product and Development teams to communicate customer feedback and report bugs.
  • Developed business plans to drive results based on customer feedback.
  • Analyzed incoming customer feedback through the Medallia Net Promoter Score system.

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124 Customer Feedback Jobs

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19. Customer Loyalty
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average Demand
Here's how Customer Loyalty is used in Customer Experience Manager jobs:
  • Collected and analyzed product warranty data, usability studies, and customer loyalty research to assess performance against customer experience objectives.
  • Build and maintain relationships with customers to increase customer loyalty and retention.
  • Lead the ability to improve customer satisfaction and drive customer loyalty.
  • Foster customer loyalty through high-quality interactions at each step.
  • Increased customer loyalty index 69% to 88%.
  • Drive customer loyalty through credit card acquisition.
  • Identified opportunities to further improve customer service & develop a relationship that gained customer loyalty.

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6 Customer Loyalty Jobs

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20. CRM
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average Demand
Here's how CRM is used in Customer Experience Manager jobs:
  • Expanded CRM Database usability to provide enhanced opportunity for advanced customer nurturing.
  • Resolve customer escalations, track and report the customer complaints captured in the CRM and present findings to Executive Management.
  • Manage Customer Relationship Management (CRM) marketing, customer service and tech support on 3d Cart platform.
  • Assist Customer Experience staff with any questions on refunds, payments, event data in the CRM.
  • Administer 3Com's log file analysis and marketing program reporting systems, including providing CRM database requirements.
  • Collaborate with Global Data team to create CRM database that provides holistic view of the customer.
  • Launched internal tools and systems including CRM, telephony, underwriting, core loan servicing platform.
  • Implemented a new CRM system to improve efficiency and first contact resolution by 21%.
  • Tasked with managing and recruiting open CRM positions and CRM employee career development.
  • Monitor, track and analyze critical deployment blockers using Microsoft Dynamics CRM.
  • Program as the core of the company s CRM strategy.
  • Prioritize and complete projects and recommend process and workflow improvements based on Customer Relationship Management (CRM) systems.

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107 CRM Jobs

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21. New Associates
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Here's how New Associates is used in Customer Experience Manager jobs:
  • Assisted in training of new associates, merchandising, and making business decisions based on the company's best interest.
  • Recruit, hire, and train new associates to meet the needs and expectations of the customers.
  • Interviewed, hired and orientated new associates to ensure sales team success.
  • Trained and developed new associates on POS system and key sales tactics.
  • Coached and mentored new associates in sales strategies and internal policies
  • Assisted and provided job training for new associates.
  • Recruit new associates according to department's needs.
  • Recruited, hired, and train new associates.
  • Hired 30 new associates to join the team.
  • Trained new associates on store operations.
  • Review applications through the Teleo system, conduct interviews, train new associates.
  • Train new associates, track personnel performance and provide coaching when appropriate.
  • Managed recruiting and onboarding of new associates and class instructors.

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1 New Associates Jobs

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22. Customer Retention
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average Demand
Here's how Customer Retention is used in Customer Experience Manager jobs:
  • Coordinated with VP of collections and re-vamped collection call strategy which increased customer retention.
  • Motivated associates to build strong relationships and create an environment which increases customer retention.
  • Established the first Customer Experience and Support Readiness program in the company to improve customer retention and reduce support costs.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Project Manager Customer Retention Kansas and Arkansas Implemented and managed customer retention initiatives that lead to decreased churn.
  • Maximized customer retention by 50 percent.Decreased staff turnover by 40 percent.

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23. Ensure Customers
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Here's how Ensure Customers is used in Customer Experience Manager jobs:
  • Monitored cash wrap to ensure customers are served in accordance with customer service policies and cashier guidelines.

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7 Ensure Customers Jobs

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24. Banana
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average Demand
Here's how Banana is used in Customer Experience Manager jobs:
  • Lead team to #1 in the district for Banana Card enrollment and Customer Experience Survey within three months of hire.
  • Train all new associates on company standards, service-based-selling behaviors and selling the benefits of the Banana Republic card.
  • Represent the Banana Republic brand within their store and has an understanding of our competitors.
  • Reach daily, monthly and quarterly sales goals and our Banana Republic Card sales.
  • Performed Leader on Duty operations in a high volume Banana Republic Flagship store.
  • Led team to 100% in Banana Republic cards for the year.
  • Served as Banana Republic Card (BRC) Champion in store.
  • Explain and offer process the Banana Republic Credit Card.
  • Exceed Banana Republic Credit Card Acquisition goals.
  • Participated in charitable fundraisers with Susan G. Komen while representing Banana Republic at the events.
  • Achieved highest Banana Republic Card production amongst management team.

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25. Michaels
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Here's how Michaels is used in Customer Experience Manager jobs:
  • Monitor activity in the front of the store and secures Michaels assets including cash, checks, media and merchandise.
  • Coordinate and schedule Michaels education programs, demonstrations and birthday parties.
  • Locked and closed the store properly per Michaels policy.

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26. In-Store Displays
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27. Weekly Schedules
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Here's how Weekly Schedules is used in Customer Experience Manager jobs:
  • Analyze needs of business to ensure proper staffing by creating weekly schedules for a staff of 50+ associates.
  • Develop weekly schedules based on forecasts for sales and customer traffic.
  • Created weekly schedules for associates and submitted and managed payroll.
  • Completed weekly schedules according to payroll policies.

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6 Weekly Schedules Jobs

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28. Product Placement
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average Demand
Here's how Product Placement is used in Customer Experience Manager jobs:
  • Supported implementation of product placement, marketing and promotional strategies.
  • Achieved the implementation of new marketing and product placement, while exceeding profit margin goals.
  • Drive product sell-through using hourly sales metrics, improved product placement and in-store merchandising.
  • Contributed to store's financial goals and priorities through product placement and presentation.

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29. POS
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average Demand
Here's how POS is used in Customer Experience Manager jobs:
  • Coached employees based on observations of customer interactions; highlighted positives, clarified opportunities.
  • Created a positive, customer focused environment to uphold brand integrity and customer loyalty.
  • Proposed recommendations for optimization rules to BIU oversight committee.
  • Progressed from stocking/sales associate to current position.
  • Key holder position responsible for store operations; opened & closed the store, counted tills, and handled bank deposits.
  • Presented on CX strategy at Open World Shanghai and San Francisco, further establishing Oracle's position as CX thought leader.
  • Maintain all cash register duties including pulling drawers and putting in safe, counting and taking deposit.
  • Lead location to the #1 position within district for community based activities and charities.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Provide all messaging and strategic positioning for marketing materials as it relates to customer services.
  • Developed and networked with other CEM's to provide on purpose training at District.
  • Conduct welcome calls framing customer expectations of the post-sale installation process.
  • Assist in training new hire Co-workers MPOS and register check out.
  • Administered all employee movement, pay changes, and position processes.
  • Achieved above target ratings within a few months of new position.
  • Set alarms, put deposit in safe, locked up store.
  • Create and deliver deposits from registers to our financial institution.
  • Count deposits and open store for business.
  • Counted drawers, deposits and withdrawls.
  • Started as a part time seasonal position last October and promoted August this year TO Full time.

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277 POS Jobs

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30. Birthday Parties
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low Demand
Here's how Birthday Parties is used in Customer Experience Manager jobs:
  • Coordinate the hiring of instructors for all classroom programs as well as schedule classes, kids events, and Birthday parties.
  • Managed the classroom programs including hiring instructors, training, scheduling classes, conducting product demonstrations, and coordinating birthday parties.
  • Worked personally with individuals who wanted to book birthday parties by providing consistent service tailored to their needs.
  • Headed summer activities, over saw birthday parties, Saturday Kid's Club and Open Houses.
  • Managed class calendar, class instructors, Kid's Club, and birthday parties.
  • Led craft activities for birthday parties, demos, and groups.
  • Scheduled all classes, events, birthday parties, and promotions.
  • Scheduled in store classes and orchestrated in store birthday parties.
  • Take payment in person and over the phone Prepare and set up rooms for Birthday Parties.
  • Schedule all the classes, facilitate classroom programs, schedule and facilitate children s birthday parties.
  • Plan store events such as birthday parties, crafting classes and store meetings
  • Organize all of the classes, events, and birthday parties.

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31. Customer Care
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low Demand
Here's how Customer Care is used in Customer Experience Manager jobs:
  • Position speaks on behalf of the organization when communicating with enterprise organizations and Customer Care Call Centers.
  • Established and documented customer care policies and procedures.
  • Collaborate with Marketing to create a social media presence managed by Customer Care to proactively identify trends and resolve customer issues.
  • Partnered with the Corporate Customer Care team to ensure customer grievances were appropriately addressed via social media, phone and email.
  • Served as subject matter expert for the redesign of Website architecture and redevelopment of content for customer care digital experience.
  • Lead the Customer Care review of MotoMaker as a Service to be launched in NA and India.
  • Project Manage and design the customer experience architecture for customer care touch tone IVR's.
  • Maintain customer rapport by proper customer care and explanation of estimates and service.
  • Train a team to implement customer care across our US offices.
  • Supervised 20 - 30 sales and customer care specialists.
  • Manage the North American Customer Care budget.
  • Represented Customer Care in the successful launch of 2 new eComm regions (China and Brazil).
  • Led onsite CMS training sessions for Product Managers, Editors, and Customer Care.
  • Managed and maintained capability roadmap of Customer Care support programs targeting operational efficiencies and innovation.
  • Liaised as the Voice of Customer Care at the eComm and Business roadmap reviews.

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63 Customer Care Jobs

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32. HR
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low Demand
Here's how HR is used in Customer Experience Manager jobs:
  • Worked closely with marketing leadership to identify opportunities to support strategic decisions through research.
  • Trained teams to execute operational excellence by engaging customers through a customer first mindset.
  • Maintain productivity standards through personal selling and Associate coaching.
  • Improved inventory/shrinkage results year over year.
  • Assisted the General Manager in building stronger sales associates and expert team member performance through coaching and self-developed sales/training classes.
  • Provided the best shopping experiences possible for all customers via personal direct interaction, and through coaching of associates.
  • Achieved financial objective for classroom programs through prompt class scheduling, hiring instructors, and maintaining/exceeding student enrollment.
  • Write employee work schedule, recruiting new associates, Tracking conversion DPT and UPT, control shrink.
  • Focus on generating sales through strong business acumen, hiring, training & development.
  • Mentored employees on customer service excellence in fitting rooms and throughout the store floor.
  • Saw significant leaps in internal growth and development through leadership promotions each year.
  • Drive profitable sales through the execution and validation of store level processes.
  • Develop associates through talent and performance for next level career goals.
  • Call the customer to walk them through solar system activation.
  • Oversee and support all metrics throughout the entire establishment.
  • Oversee and monitor shrink reduction plans.
  • Developed and maintained brand loyalty and a customer-centric environment through employee-customer engagement strategies.
  • Push my team toward capturing last year s performance numbers through sales and customer engagement.
  • Make change for registers thruoughout shift Maintain positive experience for customers.
  • Enhanced budget performance through creating "Stylist" mentality & focusing training on Fitting Room.

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1,534 HR Jobs

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33. Company Standards
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low Demand
Here's how Company Standards is used in Customer Experience Manager jobs:
  • Supervised employees and motivated the team to meet daily goals while adhering to company standards and policies.
  • Supervised employees to ensure alignment with policies and procedures, and enforced company standards.
  • Presented the stores sales goals and all new company standards to all employees.
  • Track sales associates productivity and ensure the team was achieving company standards.
  • Maintain company standards and ensure cashiers are doing the same.
  • Maintained in-store brand integrity and compliance with company standards.
  • Trained employees on company standards and policies.
  • Performed daily transaction audits and full-store inspections to comply with company standards and health,safety, and security regulations.

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134 Company Standards Jobs

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34. NPS
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low Demand
Here's how NPS is used in Customer Experience Manager jobs:
  • Achieved phenomenal success in the first year of the program by increasing law firm NPS by up to 72%.
  • Established internal Quality Council with NPS Owners from each department and held monthly meetings to keep participants engaged and informed.
  • Utilized the Net Promoter Score (NPS) methodology for measuring customer loyalty and indicating potential business growth.
  • Improved NPS by 25 basis points over a five-month period.
  • Served as loyalty marketing and employee engagement consultant to 15 senior leadership members on company marketing loyalty program and NPS analytics.
  • Measured KPI improvement: inquiry volume reduction improved NPS and increased referrals.

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1 NPS Jobs

No jobs at selected location

35. Community Outreach
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low Demand
Here's how Community Outreach is used in Customer Experience Manager jobs:
  • Organized community outreach opportunities for staff of 40 individuals with local non-profit organizations to encourage community relationship development.
  • Rolled out and supported all company led initiatives including re-branding, community outreach, and revised operational techniques.

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36. Inventory Control
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low Demand
Here's how Inventory Control is used in Customer Experience Manager jobs:
  • Filled managerial roles in all aspects of store operations: sales, customer service, visual merchandise, and inventory control.
  • Inventory control through daily counts and verifying quantity on hand.
  • Inventory Control - completed Weekly Cycle Counts.
  • Resolve problems (internal & external) Inventory Control

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204 Inventory Control Jobs

No jobs at selected location

37. Bank Deposits
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low Demand
Here's how Bank Deposits is used in Customer Experience Manager jobs:
  • Perform safe audits, cash office duties and daily bank deposits.
  • Counted cash drawers and made bank deposits.
  • Prepared money for bank deposits.

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1 Bank Deposits Jobs

No jobs at selected location

38. Productivity Standards
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low Demand
Here's how Productivity Standards is used in Customer Experience Manager jobs:
  • Trained and coached sales associate team members to meet productivity standards and conducted all new training of all company initiatives.
  • Educate sales associates on delivering productivity standards, developing client loyalty and exceed standards in loss prevention.
  • Trained and managed associates on productivity standards and how to inquire and verify customer needs.
  • Train, coach and direct associates on service and how to meet productivity standards.
  • Schedule, train, and coach employees to meet cash productivity standards.
  • Coached and developed staff to meet and exceed productivity standards.
  • Trained and coached a team to meet productivity standards.
  • Communicate daily goals and prioritize to sales associates and redirectactivities as necessary to achieve productivity standards.

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1 Productivity Standards Jobs

No jobs at selected location

39. Internet
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low Demand
Here's how Internet is used in Customer Experience Manager jobs:
  • Uncovered information about customers desired experience to provide value to their service by offering programming, equipment or internet.

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176 Internet Jobs

No jobs at selected location

40. Entire Store
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low Demand
Here's how Entire Store is used in Customer Experience Manager jobs:
  • Performed HR-related duties including recruiting, interviewing, hiring, on-boarding, & training for entire store.
  • Manage a team that operates cash and check balancing and processing systems for the entire store.
  • Required to recover the entire store to be presentable for the next day.
  • Obtain regional recognition for obtaining loyalty relationships within the entire store.
  • Maintained visually appealing and effective displays for the entire store.
  • Recruited and hired employees for the entire store.

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41. Performance Reviews
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low Demand
Here's how Performance Reviews is used in Customer Experience Manager jobs:
  • Prepared and planned employee schedules, monthly performance reviews, and pay raises/reductions for an average of 20 employees.
  • Discipline staff in accordance with policy and conduct performance reviews as scheduled.
  • Write and present performance reviews.
  • Managed quarterly ODM performance reviews.

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8 Performance Reviews Jobs

No jobs at selected location

42. GM
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low Demand
Here's how GM is used in Customer Experience Manager jobs:
  • Managed the E-Commerce Customer Experience project portfolio, driving strategic planning, market segment analysis/penetration, and project planning/execution.
  • Led 8 Customer Journey Mapping Workshops instituting cross-organizational continuous improvement across strategic products and segments.
  • Monitor financial reports daily, analyzing segments and controlling margin for incoming sales promotions.
  • Led a comprehensive customer segmentation project to better target our customer programs.
  • Worked with GM to measure the success of brand initiatives, in-store trends and market insights to drive growth.
  • Coordinate a fleet of 26 loaner vehicles for the Service Department and handle all forwarded surveys from GM.
  • Collaborated in Six Sigma, and CAPA projects to identify and resolve gaps in service.
  • Led to business process mapping and optimization for the High Net Worth market segment.
  • Delivered a 20% increase to the world-wide customer loyalty index for the segment.
  • Ensured OSHA standards were adhered to and made any reports to the GM.
  • Created and implemented a broad range of Enterprise Segment process improvements.
  • Used independent judgment to determine level of urgency and appropriate response.
  • Performed A/B Split testing, customer segmentation, responsive design integration.
  • Defined worldwide customer experience strategies for HP's Enterprise Segment.
  • Completed Six Sigma Green Belt training in partnership with Cox.
  • Managed projects using DAMIC and Six Sigma tools.
  • Manage Floor Segment Style Appointments Personal Clients- Style different body types/ages Customer Experience- Sales Visual Merchandising Mannequins Floor Sets Window Displays

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55 GM Jobs

No jobs at selected location

43. Store Opening
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low Demand
Here's how Store Opening is used in Customer Experience Manager jobs:
  • Handled daily store opening and closing procedures including counting multiple registers and handling bank deposits.
  • Led a new store opening as Merchandise Captain
  • Conducted daily store opening and closing routines.
  • Operate store opening and closings.

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44. Facebook
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low Demand
Here's how Facebook is used in Customer Experience Manager jobs:
  • Managed customer communication vehicles including the company s Facebook customer service page.
  • Launched, managed, and edited web content of store s Facebook page.
  • Content manager for Facebook business page and private group of 200 members.
  • Created and maintained a Facebook page for the Barracks Road store.
  • Developed Facebook fan page and quickly built 2,000 followers.
  • Used the allocated advertising to fund Facebook ads to synergize ongoing social media growth.

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87 Facebook Jobs

No jobs at selected location

45. QA
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low Demand
Here's how QA is used in Customer Experience Manager jobs:
  • Provided resources to QA for usability testing for new games/features
  • Respond to customer inquiries and escalations on a timely basis either verbally or in writing according to SLA and QA standards.
  • Track and trend escalated complaints and appeals for process improvement opportunities and reporting to NCQA, CMS and HHS.
  • Assist the QA Team in creating Test Scenarios/Test Cases per the functional specification document.
  • Set the priorities of the QA functional team to meet the program release deadlines.
  • Managed a team composed of QA, Subject Matter Experts and Customer Advocates.
  • Managed the QA functional testing for a subset of MyMagic+ product teams.
  • Reviewed quality of work and provided feedback via QA tool for staff.
  • Increased service and safety compliance according to internal QA audit scores.
  • Perform QA on recorded calls and provide feedback to employees.
  • Project: Walt Disney World, MyMagic+ Functional QA.
  • Perform weekly QA and feedback sessions with agents.

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87 QA Jobs

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46. Customer Base
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low Demand
Here's how Customer Base is used in Customer Experience Manager jobs:
  • Analyzed customer base resulting in the development of the CALNOC Member Info Dashboard for executives and board members.
  • Maintain a broad customer base, fill custom orders, package, ship products, process payments.
  • Work with customers to continually understand, define and then refine the customer base.
  • Maintain a good relationship with local customer base by offering excellent customer service.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Analyze customer base and trends in order to increase sales and profits.

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150 Customer Base Jobs

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47. KPI
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low Demand
Here's how KPI is used in Customer Experience Manager jobs:
  • Communicate key drivers for SLA / KPI performance and develop and communicate actions for all SLA s unfavorable to goal.
  • Initiated and implemented weekly KPI reporting of all marketing channels to measure week over week results and optimize channels.
  • Review KPI dashboard reports, controllable expenses, corporate communication, and filter business direction to the field level.
  • Developed and implemented the structure, internal controls, reporting and KPI's for the Contact Center.
  • Motivated the sales team to satisfy company KPI.
  • Analyzed KPIs to identify areas of improvement and develop/execute plans accordingly.
  • Communicate clear operational strategies and KPIs to the team at all levels in accordance with global customer service goals.
  • Manage all promotions and campaigns ensuring adherence to guideline, deadlines and set KPIs.
  • Identified, monitored, and reported on relevant KPIs at weekly department head meetings.
  • Develop reports on all promotions and campaigns reporting ROI and KPIs.
  • Analyzed monthly KPIs to help enhance accounts across the company.
  • Attend weekly team meetings to review projected KPIs.
  • Set and measured KPIs for each team.
  • provide real-time recommendations for optimization of client KPIs as well as post-campaign wrap-up reports; instrumental in high-quality client experience.
  • Direct data-driven decision-making, process mapping, benchmarking and KPIs to drive growth.
  • Created and maintained analytical reporting of knowledge base articles, call center KPIs and SLAs.

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4 KPI Jobs

No jobs at selected location

48. Customer Questions
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low Demand
Here's how Customer Questions is used in Customer Experience Manager jobs:
  • Provided customer service by answering customer questions and finding products.
  • Resolved customer questions, issues and complaints.
  • Provide excellent customer service Address and answer customer questions and concerns Provide support during weather related storms

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49. Business Development
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low Demand
Here's how Business Development is used in Customer Experience Manager jobs:
  • Target organizations for new business development and promote philanthropic efforts in support of community organizations.
  • Design and implement business development initiatives that enhance client loyalty and result in new business.

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286 Business Development Jobs

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50. Inventory Management
demand arrow
low Demand
Here's how Inventory Management is used in Customer Experience Manager jobs:
  • Collaborated with GM in areas of risk management, physical security, store cash controls, and inventory management.
  • Cash wrap, inventory management, social media management, and coordinate all vendor management tasks.
  • Directed and supervised employees engaged in sales, inventory management, and reconciling cash receipts.

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131 Inventory Management Jobs

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Customer Experience Manager Jobs

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20 Most Common Skills For A Customer Experience Manager

Customer Service

39.2%

Sales Floor

11.0%

Sales Goals

5.9%

Loss Prevention

3.8%

Credit Card Transactions

3.7%

Front End

3.4%

Product Knowledge

3.0%

Retail Store

2.8%

Key Performance Indicators

2.8%

Company Policies

2.8%

Customer Engagement

2.6%

Customer Relations

2.6%

Action Plans

2.5%

Customer Complaints

2.4%

Technical Support

2.2%

Direct Reports

2.0%

Phone Calls

1.9%

Customer Feedback

1.8%

Customer Loyalty

1.8%

CRM

1.6%
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Typical Skill-Sets Required For A Customer Experience Manager

Rank Skill
1 Customer Service 30.1%
2 Sales Floor 8.4%
3 Sales Goals 4.5%
4 Loss Prevention 2.9%
5 Credit Card Transactions 2.9%
6 Front End 2.6%
7 Product Knowledge 2.3%
8 Retail Store 2.2%
9 Key Performance Indicators 2.2%
10 Company Policies 2.1%
11 Customer Engagement 2.0%
12 Customer Relations 2.0%
13 Action Plans 1.9%
14 Customer Complaints 1.8%
15 Technical Support 1.7%
16 Direct Reports 1.6%
17 Phone Calls 1.5%
18 Customer Feedback 1.4%
19 Customer Loyalty 1.4%
20 CRM 1.2%
21 New Associates 1.1%
22 Customer Retention 1.1%
23 Ensure Customers 1.1%
24 Banana 1.0%
25 Michaels 1.0%
26 In-Store Displays 0.9%
27 Weekly Schedules 0.9%
28 Product Placement 0.9%
29 POS 0.9%
30 Birthday Parties 0.9%
31 Customer Care 0.8%
32 HR 0.8%
33 Company Standards 0.8%
34 NPS 0.8%
35 Community Outreach 0.8%
36 Inventory Control 0.8%
37 Bank Deposits 0.7%
38 Productivity Standards 0.7%
39 Internet 0.7%
40 Entire Store 0.7%
41 Performance Reviews 0.6%
42 GM 0.6%
43 Store Opening 0.6%
44 Facebook 0.6%
45 QA 0.6%
46 Customer Base 0.6%
47 KPI 0.6%
48 Customer Questions 0.6%
49 Business Development 0.6%
50 Inventory Management 0.6%
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18,470 Customer Experience Manager Jobs

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