Customer field engineer jobs near me - 148 jobs

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Manager, Customer Success Engineers, you'll lead a team of technical specialists who drive GitLab adoption and value realization at scale across the Americas. You'll design and run scalable technical enablement programs that help customers unlock business outcomes from GitLab across source code management, CI/CD, DevSecOps, and Agile planning, while building repeatable frameworks to remove adoption barriers. Reporting to the Senior Director of Customer Success Managers, you'll combine deep DevSecOps expertise with strategic program development, partnering closely with Sales, Renewals, and cross-functional teams to turn technical insights into commercial impact, reduce churn risk, and surface expansion opportunities. In your first year, you'll be focused on establishing clear metrics for technical value, strengthening voice-of-the-customer feedback loops with Product and Engineering, and elevating the effectiveness and impact of the Customer Success Engineering team across a pooled book of business in the AMER region. What you'll do Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business. Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning. Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes. Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts. Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale. Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value. Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams. Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience. What you'll bring Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes. Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact. Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths. Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches. Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders. Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives. Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions. Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab's platform and evolving DevSecOps practices. About the team We're the Customer Success Engineering team within the broader Customer Success organization. We're a distributed, remote group that collaborates asynchronously across time zones, using GitLab and our handbook-first approach to coordinate work rather than relying on dedicated account assignments. This structure helps us deliver a consistent customer experience, quickly share learnings across accounts, and continuously improve how we support customers. The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range$107,100-$229,500 USDHow GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

At Builder.io, we're pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. Our mission is to empower design and development teams to unlock their full potential through modern development workflows powered by cutting-edge AI technology. If you're passionate about innovation, developer experience, and helping customers succeed through AI-powered workflows, we'd love to hear from you. About the Role: You'll collaborate directly with engineering, design, and product teams at some of the world's most innovative companies, helping them reimagine how they design, build, and scale digital experiences with Builder. Whether through Fusion, our AI-powered code generation suite that streamlines handoff between design and development, or Publish, our API-driven content platform, you'll partner with engineering, design, and product teams to reimagine how they design, build, and scale digital experiences with Builder. Key Responsibilities: Lead interactive onboarding programs for enterprise design and engineering teams, leading live workshops, hands-on integration sessions, and technical pairings. Guide customers through implementing and optimizing Builder's platform, from Fusion (AI-powered code generation) to Publish (visual content management), ensuring seamless setup and adoption. Collaborate directly with developers and designers to debug issues, extend functionality, and build real projects that demonstrate Builder's AI and visual development capabilities in action. Identify and scale high-impact workflows where Builder's AI can accelerate design-to-code handoffs, reduce engineering bottlenecks, and drive measurable ROI. Develop enablement resources and playbooks-from best-practice guides and sample repos to reusable onboarding templates-capturing learnings from real customer engagements. Partner with Product and Engineering teams to translate customer feedback into actionable insights, refine new features, and continuously improve the onboarding experience. What We're Looking For: Front-End Development Expertise: 4+ years of experience with HTML, CSS, JavaScript, and modern frameworks like React, Vue, or Angular. AI & Workflow Enablement Interest: Experience with (or a strong curiosity about) prompt design, generative AI tools, or LLM-based development workflows. Headless Architecture Proficiency: Familiarity with modern web architectures (headless CMS, APIs, GraphQL) and how data and content flow through large systems. Customer-Facing Experience: Proven success supporting or implementing complex software solutions for enterprise customers. Strategic Thinker: Ability to translate technical and business needs into clear plans that drive adoption and measurable outcomes. Adaptable & Collaborative: Thrives in dynamic, fast-moving environments. Open to feedback, learning, and experimentation. The total compensation range for this role is $100,000 - $180,000 USD consisting of base salary and performance-based annual bonus. This role is also eligible for meaningful company equity and benefits. This position is fully remote and open to candidates in multiple locations. Compensation may vary by country and local market and will be discussed early in the interview process. Final offer amounts are determined based on experience, role-related knowledge, skills, and abilities. Why Builder.io? Innovative Culture: Join a team that values creativity and forward-thinking ideas. Professional Growth: Collaborate with top-tier enterprise customers and help shape the future of visual development. If you're excited about this role and passionate about driving customer success with cutting-edge technology, we want to hear from you! What Builder.io offers you: Unlimited time off. 3 weeks is the minimum that we will ask you to take each year Mental health days. We encourage you to take at least one per quarter to recharge Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment $500 annual learning & development budget. Feel supported and empowered to continue developing your skills Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance 401k (for US based team members). Contribute to your financial future Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!) About Builder.io: Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks. Trusted by leading mid-market to enterprise-level companies like JCrew, Vimeo, and Anheuser Busch, we're focused on eliminating the traditional bottlenecks between design, development, and content management. Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

Fingerprint empowers developers to stop online fraud at the source. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub). We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle). We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from ******************** domain. Any outreach claiming to be from Fingerprint via other sources should be ignored. We are seeking an experienced and dynamic Strategic Customer Success Engineer to join our team. In this role, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services. You will collaborate closely with our Customer Success Managers, Sales, Product, and Engineer teams to deliver tailored solutions that meet the unique needs of our most strategic clients. Your ability to understand customer challenges, provide technical guidance, and drive successful product adoption will be critical to the long-term success of our customers and our company. Key Responsibilities: Technical Expertise: Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products. Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals. Ongoing Support: Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively. Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction. Product Adoption: Partner with clients to align Fingerprint's roadmap with their priorities while driving broader adoption of our capabilities. Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides. Relationship Management: Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner. Reporting: Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights. Create reports that highlight trends, risks, and opportunities, and translate findings into actionable recommendations that help clients and internal teams achieve their goals. Travel: Minimal travel to visit customers on site expected. Qualifications: 7+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts. Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations Experience working with RESTful APIs and other web services Strong SQL skills; PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior Familiarity with software development lifecycles and modern API architectures Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently. Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders. Track record of thriving in highly ambiguous, fast-paced environments. Demonstrated ability to understand customer needs and deliver solutions that drive success. Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals. Bachelor's degree in Computer Science, Engineering, or a related field is preferred. Role requires proficiency with mac OS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom. For US-based employees, the cash base compensation range for this role is $150,000 - $170,000 + 20% Bonus (OTE $180,000 - $204,000). We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from ******************** domain. Any outreach claiming to be from Fingerprint via other sources should be ignored. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions. Due to regulatory and security reasons, there's a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location. We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply. If you are applying as a resident of California, please read our CCPA notice here If you are applying as a resident of the EU, please read our GDPR notice here

About Us: Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses. We're based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more. We value diversity - in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide's team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth. As an early stage start-up employee, you'll have the opportunity to build out the future of business trust. We make audit practitioners' lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role: As a Customer Success Engineer, Audit, you will own adoption, value realization, and workflow excellence for Fieldguide customers running audit engagements. This is a hands-on, product-native role designed for former audit practitioners and audit transformation experts. You will work directly inside the Fieldguide platform alongside audit teams to help them execute audits more efficiently, consistently, and at higher quality. This is not a traditional relationship management role. Success in this position is measured by end-user adoption, workflow maturity, and measurable outcomes, not by meeting volume. You will operate as a trusted audit practitioner and advisor, guiding customers toward best practices and helping modernize how audits are delivered. You'll collaborate closely with Product, Engineering, Implementation, and Revenue teams to ensure customers realize real business impact while feeding practitioner-level insights back into the product. What You'll Do: Own adoption and success for a portfolio of Fieldguide audit customers, with accountability for usage, outcomes, and long-term retention Drive deep platform adoption across audit teams by actively working inside the product to configure workflows, templates, and engagement structures Translate audit standards, firm methodologies, and best practices into scalable, repeatable Fieldguide workflows Partner directly with audit teams to improve audit efficiency, consistency, and quality through better workflow design and execution Lead customer enablement, training, and change management to help teams move away from legacy processes Identify usage gaps, inefficiencies, and risk signals, and proactively recommend improvements Serve as a practitioner-advisor-comfortably pushing customers toward better practices when needed Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world audit feedback and influence roadmap priorities Support renewals and expansion by ensuring customers are realizing clear, provable value from the platform Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage About You: 5-10+ years of experience in: Public accounting (audit, assurance, or advisory), or Audit methodology, audit innovation, or audit transformation roles Deep understanding of the audit lifecycle, including planning, evidence collection, review, and engagement management Experience supporting complex, multi-team audit environments and methodology rollouts Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges Strong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows (LLMs or prompt creation experience is a plus) Practitioner mindset, you advise, enable, and drive change rather than act as a support or relationship-only resource Confident in leading training, enablement, and change management efforts with audit teams Collaborative, outcomes-oriented, and comfortable operating in an evolving startup environment Clear communicator who can engage credibly with audit practitioners, managers, and firm leadership Bonus Points If You Have: You have relevant industry experience as a practitioner at an audit/advisory firm More about Fieldguide: Fieldguide is a values-based company. Our values are: Fearless - Inspire & break down seemingly impossible walls. Fast - Launch fast with excellence, iterate to perfection. Lovable - Deliver happiness & 11 star experiences. Owners - Execute & run the business with ownership. Win-win - Create mutual value & earn trust for life. Inclusive - Scale the best ideas with inclusive teams. Some of our benefits include: Competitive compensation packages with meaningful ownership Flexible PTO 401k Wellness benefits, including a bundle of free therapy sessions Technology & Work from Home reimbursement Flexible work schedules

VIATEQ is looking for a motivated Customer Engineer to join our team. In this role, you'll act as the technical authority on how Cresta software integrates with Amazon Connect, Genesys, and Five9. You'll help design, build, and deliver advanced solutions for enterprise contact centers, enabling teams to drive measurable improvements through real-time coaching and agent efficiency tools. You'll support multiple customer engagements at once, manage timelines independently, and joining sales and stakeholder calls to address technical requirements and remove implementation blockers. This role is well-suited for a full-stack engineer with a strong customer mindset who can translate hands-on technical work into clear business impact. This position is fully remote and requires a reliable internet connection. Responsibilities: Collaborate with the pre-sales team to determine the best integration approach for customers Partner with Implementation Managers and cross-functional stakeholders to deliver post-sales solutions on schedule Design, build, and deploy applications using Cresta software integrated with contact center chat or voice platforms. Test, monitor, and troubleshoot deployed applications, implementing fixes and enhancements as needed. Provide clear, timely updates to stakeholders. What You Bring to the Role: Experience integrating and configuring Cresta or similar contact center AI platforms within enterprise environments Experience working with contact center or customer experience platforms such as Amazon Connect, Genesys, Five9, or similar technologies Proficiency in integrating and building solutions using APIs and SDKs, with hands-on experience in AWS, Git, and software development using Go, Python, and JavaScript Ability to design scalable solutions while delivering clear, practical, and high-impact outcomes. Strong organizational and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously. Experience applying a consultative, solutions-oriented approach to problem-solving and building trusted relationships with technical and business stakeholders. Compensation Range: $100,000-160,000. This represents the typical base compensation range for this position based on experience, location, and other factors. About VIATEQ VIATEQ is a proactive provider of collaborative solutions for federal government agencies and commercial businesses. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ's service areas also allow government agencies and companies to respond to competitive pressures and achieve new performance levels. VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family. Equal Opportunity Statement: VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleAs a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.🔧 Responsibilities Adapt quickly to changing priorities and capable of operating in an ever-changing work environment. Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client's objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements. Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms. 💡 Requirements Past experience developing, implementing, or managing digital solutions. Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred Experience with web technologies, analytics, front-end development, and best practices for UX/UI Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus Must exhibit proficiency in JavaScript development. Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf Expert knowledge of browser developer tools to test scripts & diagnose issues Familiarity with the page load lifecycle & techniques for performance optimization Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment. Excellent verbal and written communication skills with exemplary presentation skills. Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical 10% travel Compensation: $90,000 - $120,000 base | bonus eligible 🏆 Perks and BenefitsThis will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and AccidentWellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral ProgramMacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) 🐉 About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an *************************** email address and/or LinkedIn in Mail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to **************************. Quantum Metric is an E-Verify employer: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy: ************************************************************* #LI-REMOTE #BI-Remote

Verantwortung für die globale Projektsteuerungsaktivität und Förderung einheitlicher Funktionsspezifikationen und gemeinsamer globaler Prozesse für die Projektimplementierung. Tätigkeiten, die dazu dienen, die Erwartungen des Kunden besser zu verstehen oder letztendlich zu erfüllen Beeinflusst Ansätze, Projekte und Programme im Funktionsbereich oder der betroffenen Unternehmensorganisation und die Arbeitsweise.Beeinflusst die Qualität, Effizienz und Effektivität des eigenen Teams.Hat wesentlichen Einfluss auf die Prioritäten.Geleitet von professionellen Praktiken und Richtlinien, die von der Rolle selbst geprägt sind.Die Rolle verfügt über eine moderate Autonomie und erfordert ein hohes Maß an operativem Urteilsvermögen. **Job Description** **Roles and Responsibilities** + Serves as the technical leader/manager to develop a scope of work and plan schedule and monitor engineering activities for customer projects. Provide technical leadership and interface with Proposal Management, Cost Estimating, Partners, Customers, GE Product Engineering, Sourcing, Engineering sub-contractors. + Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility. + Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market + Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. + Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field. **Required Qualifications** + For roles outside of the USA- This role requires significant experience in the Engineering/Technology & Customer Project Engineering. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience). + For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). **Desired Characteristics** + Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.Note: **To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.** **Additional Information** GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No \#LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $113,200.00 and $188,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. Bonus eligibility: ineligible. This posting is expected to remain open for at least seven days after it was posted on January 09, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

About Bask Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success About the Role: Reporting to the Customer Success & Engineering, the Customer Success Engineer's responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Bask customers get the most out of the platform. To be successful in this role, you must be an excellent communicator who's able to earn our customers' trust and understand technical problems quickly. You will also ideally have a background in web development and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with weekend on-call work based on a rota system. Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. What You Will Do: Solving interesting cases for Bask customers. Troubleshooting customer issues alongside our engineering team. Working with other Bask teams to provide advice and assistance, both internally and externally. Developing and improving internal tools alongside engineering. Specializing in a few product areas and owning that within the team. Improving existing, and identifying new, internal documentation, processes and policies. Assisting Customer Success Managers with Enterprise requests. Requirements About You: You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS. You comprehend how metered usage and subscriptions work in a complex SaaS product. You enjoy engineering solutions to resolve root causes of recurring problems. You are experienced with incident management and procedural communication. You possess exceptional communication skills. You have an inquisitive mind and lead by example. You are comfortable working with a fully remote, globally distributed team. You have a passion to deliver a customer experience second to none. Availability to work within a weekend on-call rota. Bonus If You: Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule. Have experience with SAAS and a good understanding of telehealth and e-commerce. Work with monorepos and/or custom, complex CI/CD pipelines. Benefits Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

CrewAI is the leading open-source framework and enterprise platform for building and orchestrating multi-agent AI systems. Since launching in late 2023, CrewAI has grown into one of the fastest-adopted AI developer tools in the world, powering 300M+ agent executions per month across thousands of companies and a rapidly expanding open-source community. With CrewAI, teams can design specialized AI agents, connect them into dynamic “crews” and event-driven “flows,” and deploy them into production with governance, security, and scalability. Our mission is to give every team the ability to automate complex workflows, integrate AI safely into their businesses, and move beyond one-off LLM prompts toward robust agentic systems. About the Role Location: Remote (AMER) As a Customer Success Engineer, you'll be the technical bridge post‑sale: ensuring customers successfully adopt, integrate, and scale CrewAI for their workflows. You'll help remove technical roadblocks, craft custom integrations or POCs, and act as a feedback conduit to improve the product. What You'll Do Handle customer onboarding: guide initial technical setup, integrate CrewAI with customer infrastructure/tools Troubleshoot and resolve technical issues across API, SDK, deployment, performance Collaborate with Engineering, Product, DevRel to feed back customer insights Develop training materials and conduct workshops for customer teams Monitor usage/health metrics; proactively surface risks and propose solutions Advocate for customers in prioritizing feature requests and roadmap improvements What Success Looks Like All new customers onboarded within 80‑90%+ of pilot/POC customers convert to production or renewal High technical satisfaction scores (NPS >8/10) Recurring support issues reduced within accounts managed Customers adopt advanced features and scale usage effectively Requirements Who You Are 3-6 years of technical, customer‑facing experience (SE, Technical CSM, Solutions Engineer) Hands‑on coding/debugging ability (Python, JavaScript, APIs, logs, observability tools) Excellent communicator, able to bridge technical and business audiences Customer‑obsessed mindset; proactive problem solver Comfortable in fast‑moving startup environment Nice to have: AI/ML or LLMs experience; familiarity with cloud platforms Benefits Unlimited PTO Work from home stipend Amazing health insurance

Who are we and what do we do? BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments-devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer. BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021. At BrowserStack we solve real problems-each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we're humbled to be recognized by leading organizations around the world: BrowserStack is Great Place to Work-Certified™ 2020-21 Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi Ranked in Forbes Cloud 100 in 2021 - for the second time Featured in LinkedIn Top Startups India 2018 Role in a nutshell: Benefits: In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Market competitive Health Insurance plan Enrolment in the BrowserStack Equity program Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from anywhere in the state of their residence Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

About Us Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate-enabling teams to clearly identify, prioritize, and fix critical risks faster. Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures. Sound interesting? Let's talk if you want to be part of the next big leap in security innovation! What you'll do As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps. In this role, you will: Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle. Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges Customize our security solutions to fit into sophisticated customer environments. Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering. Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful. Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises. Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements. Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance. Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally. What we're looking for Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices. Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively. A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up. Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences. Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals. What Makes Us... Us Go to extraordinary lengths to distinguish ourselves through world-class work. Prioritize quality over speed, and speed over scope. Desire to work with deeply kind, mission-driven people. Strive to make the complex simple. Use first principles to debate ideas, test assumptions, and make decisions. Seek the truth by putting data above opinions. Assume good intent and give tactical feedback to help each other get better. Hold no ego-when our customers win, we all win. What We Offer You Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans. 401(k) plan to support your longterm financial goals. Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!) Opportunities for co-working and team meetups to foster collaboration. A dog-friendly office environment for those who love to bring their fur babies along. Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply-there's no one-size-fits-all here.

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture Company leaders have many years of hands-on Field Service experience in this industry and many others Tremendous focus is placed on employee technical and leadership development Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides Company-wide commitment to promoting a strong work/life balance An employer-of-choice for Veterans with technical backgrounds The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate. RESPONSIBILITIES: ROLE Perform service tasks as assigned and as per company policies and procedures Capable of working under direct supervision or independently based upon training completion Render on-site and phone assistance to customers Communicate with Technical Support on technical or procedural issues Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips[CS1] SAFETY Operate in a safe manner in accordance with published safety guidelines Maintain and operate company vehicle in accordance with local laws and company policy Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - “14 hours rule” Complete required Vertiv safety training assignments on time. Adhere to on-site Customer safety requirements when applicable. Report all work-related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines[CS2] Maintain individual inventory and perform cycle counts in accordance with company policy Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates per company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all technical and administrative work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate per company guidelines Perform inventory cycle counts per company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications QUALIFICATIONS Experience (one or more of the following) ASEET or AMEET, or progress towards, is preferred 4+ years military experience in a related technical field 2+ years of relevant industry experience Interpersonal and Administrative Skills Communicate professionally and respectfully in both written and verbal forms Manage time effectively by prioritizing and balancing technical tasks with administrative tasks Collaborative with peers, customers, suppliers, and leadership Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion Technical skills Make basic site evaluation skills to include: environmental temperature, and general operating conditions Familiarity with electrical / electronic test equipment and fundamentals Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks Employ elementary fix/repair techniques based on directed supervision Complete service tasks and return unit to full operating conditions based upon directed supervision Summarize and report all work related tasks performed in written and verbal form Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.) WORKING CONDITIONS: Travel is required Flexible schedules (weekends, evenings, and holidays) Valid driver's license Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. PHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

Stoplight is looking for a Customer Success Engineer (CSE) to join a fast growing Austin startup in the exciting domain of APIs and API Design Management. The CSE position is a technical customer-facing role with a focus on helping customers achieve success in their use of the Stoplight product. You will work with customers by helping answer questions, solving problems, and ultimately being the voice of the customer within Stoplight. What is Stoplight? Stoplight helps organizations design, document, test, collaborate and govern their APIs. We are the first product to effectively cover the entire API development lifecycle. Stoplight's mission is to make any stakeholder working with an API more productive. We work with individual developers to large companies including EA, Spotify, Sendgrid, and many others. Why we're doing this? We created Stoplight because we found existing API solutions tools to be inadequate. After talking with thousands of users and growing to 500+ paying customers, it's clear there is a massive void for Stoplight to become the must-have workflow solution for any organization looking to streamline their API strategy. Responsibilities Answer questions, troubleshoot problems, and provide deep technical support for Stoplight customers across a wide array of topics. Engage with customers and fellow Stoplight employees to solve critical, complex issues related to Stoplight products in a timely manner. Deliver a great customer service experience with each customer interaction Assist in writing, reviewing, and maintaining Stoplight product documentation Participate in a working hours on-call rotation for urgent customer issues Serve as the voice of the customer within Stoplight Requirements Previous experience working directly with customers Previous experience in Support, Systems Administration, Software Engineering, or other technical fields Solid understanding of the modern web application stack. You are familiar with one or more of the following technologies: Typescript, React, GraphQL, REST, PostgreSQL, Kubernetes/Docker, nginx Excellent communication skills, both written and verbal, with the ability to work and interact in a group or team Strong problem-solving skills, with the ability to independently troubleshoot problems and identify workarounds Self-motivated with a strong learning-orientation Preferred but not Required B.S. degree in an engineering or similar program from an accredited college/university or equivalent work experience Proficiency and/or knowledge of OpenAPI/Swagger, CI/CD, cloud technologies, applications development Experience with JavaScript, Ruby, or Python programming is a plus Experience working with internal Sales/Marketing, Software Engineering, and/or Customer Success teams Professional Services experience in an open-source or enterprise software company Benefits Competitive Salary. Stock Options. Full Medical, Dental, & Vision. 401k with 2% Company Match, Monthly Happy Hours, Quarterly Excursions. This is a remote position. Compensation: $80,000 - $100,000 Headquartered in Austin, Texas, our team hails from across the US and Europe, and is united by our passion for APIs. From skeeball champions to rock climbers, tough mudders to restaurateurs, each and every member brings their own unique perspectives and experiences to the table. Thinking out of the box is our purpose - the weirder the better - and challenging the status quo is our culture.

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit ************************* : Darktrace Federal Inc. is headquartered in Arlington, Virginia and is a U.S.-based affiliate of Darktrace. It was founded with the mission of providing cyber resilience and defense to U.S. Government entities, and received FedRamp HIGH ATO in the spring of 2025 . Job Description: Darktrace Federal is looking for an experienced Customer Success Engineer to support our rapidly growing client portfolio. This individual will need both strong technical and client facing acumen as well as leadership experience, and the vision to grow the Federal CSE program over time. Initially this individual will be an army of one, serving as the strategic post-sales technical lead while also defining the Federal CSE program and procedures. As the business grows, they may transition from a player to a player/coach, to coach, building out the appropriate Federal CSE team. This individual will be instrumental to the success of implementation, rollout and deployment maintenance, using their in-depth knowledge of Darktrace to achieve significant account growth and retention. The products for which they will be responsible are Cyber AI Mission Defense (CAMD-this is DETECT & RESPOND for both IT and OT rolled into one product), Cyber AI Email Protection (CAEP-the Darktrace/Email product), and Forensic Investigation & Analysis (FAI-private cloud deployment only, not the SaaS version). They will also be key in defining the post-sales CX experience, assisting with program implementation, procedures, and as growth requires, lead the expansion of the Federal CSE team. This individual needs to be passionate about problem solving, leverage excellent communication and collaboration skills, and be dedicated to supporting the Mission of protecting Federal entities. Job Responsibilities Be the primary technical point of contact for the portfolio of strategic Federal accounts. Ensure the smooth and accurate deployment and rollout of all Darktrace Federal Products, and the subsequent maintenance of those deployments. Of note, these accounts will be exclusively No Call Home. Deep Darktrace knowledge is essential to be effective in these environments. Work closely with Sales, CS Lead & Analyst on account strategy and project completion through onboarding, maintenance and renewal phases. Remain in close alignment with the Darktrace Holdings CSE team for best practices, innovation and updates. Advise and document on Federal CSE best practices Assist with responses to RFIs and RFPs. Ability to assist with-or openness to learning-basic installation and configuration. Travel, sometimes last minute, will be required to support the Federal portfolio. Qualifications & Experience: 3+ years of Darktrace CT/SE/CSE Experience; in-depth technical knowledge of Darktrace OR extensive SE/CSE/Engineering experience within the Federal space. 1-2+ years of management experience preferred. Track record of complex technical problem solving. SE/CSEs with Darktrace CIE/CE experience encouraged to apply. Exceptional communication, project management and presentation skills Strong knowledge of both on-premise and Cloud networking (AWS & Azure) Customer-centric mindset with a customized approach Cybersecurity industry experience preferred, especially within the Federal space Security Clearance: You must be a U.S. Citizen and be eligible to get a U.S. government security clearance. Possession of an active Secret or Top-Secret security clearance is a plus. Benefits: 100% medical, dental and vision insurance, plus dependents Paid parental leave Pet insurance Discount Life insurance Commuter benefits 401(k) Employee Assistance Program

SummaryAEO Application Engineering provides customers and sales organizations technical expertise to maximize aeroderivative gas turbine orders in the marine, power and oil & gas segments throughout the world. Specific duties include publishing technical product documents, completion of competitive analysis of aeroderivative gas turbine and competing products, support sales campaigns and provide technical analyses (performance, fuel, emissions). Position may require domestic/international travel up to 10% per year.Job Description Roles and Responsibilities: Provides technical expertise and develops technical solutions (configuration, performance estimation, economics, etc.) as part of the pre-ITO (requisition) process while interfacing with the commercial team. Possesses a deep understanding of relevant markets and customer economic value that aid winning bid strategies. To include 'ITO': Technical analysis of client need: definition and optimization of the products; scope (description); schedule; industrial scheme; cost, considering contract and internal policies and procedures. Calculation of plant, system and equipment performance and efficiency. Documentation of technical specifications & costing elements for further contract execution phases. This also includes OTR part where engineers work on customizing the products and implementing it for specific customer needs Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation. Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work. Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision. May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view. Required Qualifications: Bachelor's degree in Engineering from an accredited university or college A minimum of 5 years of experience in Engineering or Product Management This position requires U.S. citizenship status Desired Characteristics: Strong background in either performance, controls, Combustion (aero or design), fuel system design or systems engineering. Strong oral and written communication skills Strong interpersonal and leadership skills Demonstrated ability to analyze and resolve problems Demonstrated ability to lead programs / projects Ability to document, plan, market, and execute programs Established project management skills The base pay range for this position is $150,000 - $200,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 1/31/26. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

We're looking for a Customer Success Engineer II to drive the success of Procore's French Speaking customers in Canada. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform. As a successful Customer Success Engineer II, you'll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You'll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you'll leverage your consultative-mindset and knowledge of the construction industry and Procore's software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You'll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. This position reports to the Manager, Customer Success and can be based remotely within Canada. We're looking for candidates to join our team immediately! What you'll do: Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices. Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology Drive in product demonstrations and coordinate multiple technical resources, both internal and external Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication Foster a positive team culture by supporting and mentoring your fellow Procorians and collaborating with all levels of the organization to develop best practices. Develop a mastery of Procore's products, professional services, and industry best practices Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices What we're looking for: Fluent in French (speaking and writing) 2+ years of Construction industry expertise 2+ years of Customer Success, Professional Services, Technical Pre-Sales experience Ability to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologies Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.), with previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer preferred Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred, along with experience managing project construction including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety Additional Information Base Pay Range: 96,000.00 - 132,000.00 CAD Annual On Target Earning Range: 120,000.00 - 165,000.00 CAD Annual This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Join a dynamic, global team at Astemo through our Engineering Development Program, designed for early-career professionals in engineering, IT, and manufacturing. This program is focused on developing future leaders by offering hands-on experience, cross-functional exposure, and career growth opportunities in a fast-paced, innovation-driven environment. Participants will rotate through various departments and locations, gaining valuable insight into our products, technologies, and processes, while also building a strong foundation in our company culture and values. Program Highlights Personalized Career Development Plans Formal career discussions to guide your development path Project and assignment reviews led by cross-functional executive leaders Hands-on experience across multiple departments and live projects Domestic and potential international assignments Annual performance and compensation reviews Second-year salary adjustment to align with market rates Required Skills and Qualifications Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Computer Science) or Information Technology 0-3 years of relevant experience; internships or co-op placements are a plus Strong communication and presentation skills Proficiency in Microsoft Office Suite Ability to manage time effectively and work independently with direction Strong teamwork and collaboration mindset Able to analyze and interpret complex technical documents Experience working in multicultural environments is a plus Working Conditions Physical Demands: Must be able to sit or stand for extended periods in a lab or office environment Occasionally required to lift or move items up to 25 pounds Remote work is permitted; however, physical presence is required when job duties demand on-site involvement Travel Requirements: Domestic travel up to 10% annually Potential for international travel quarterly (not including rotational assignments) If you're eager to build a career at the forefront of mobility innovation, we invite you to Own the Future with us at Astemo. Apply now and start your journey. Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer. If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to ************************* when applying for the position.

WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. RESPONSIBILITIES: As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: * Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise. * Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives. * Driving customer adoption through effective onboarding and training processes. * Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach. * Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives. * Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. * Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. * Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. * Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences. * Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. * Collaborating with customers to develop joint success plans. * Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement. * Mentoring other team members, sharing your expertise and assisting in their professional development. * Participating in the interview process to help identify and onboard talented individuals to the team. * Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. Requirements REQUIRED QUALIFICATIONS: * Associates degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus * 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail * A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. * A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. * Prior experience collaborating with Development teams. * Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments. * 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,) * Experience with programming or scripting languages and familiarity with APIs and web services * Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred. * Prior experience working in a software company in a technical customer-facing role is essential. * Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. * A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. * Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. * A clear and concise verbal and written communicator, capable of conveying complex information effectively. * Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. * Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues. COMPENSATION INFORMATION: Compensation Range: $170,000-$190,000. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? * This position has a range between $220K to $240K OTE. Base salary will be based on your skills, qualifications, experience, and location. * Ability to work remotely, with office setup reimbursement * Unlimited PTO * Paid holidays and sick time * Health, vision, and dental insurance * Life, short and long-term disability insurance Please apply if your experience is close but doesn't fulfill all requirements. Cyera is building a particular company, and we're hiring Cyerans with different backgrounds, perspectives, and experiences. Location Requirements

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.