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Become A Customer Field Representative

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Working As A Customer Field Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $42,000

    Average Salary

What Does A Customer Field Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Field Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Field Representative Typical Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Representative 2.2 years
Customer Associate 1.9 years
Top Careers Before Customer Field Representative
Cashier 9.7%
Manager 5.6%
Associate 4.2%
Server 3.5%
Owner 2.8%
Driver 2.8%
Clerk 2.8%
Internship 2.8%
Top Careers After Customer Field Representative
Cashier 10.7%
Owner 5.7%
Mechanic 4.1%
Architect 3.3%
Supervisor 3.3%

Do you work as a Customer Field Representative?

Customer Field Representative Demographics

Gender

Male

52.4%

Female

38.3%

Unknown

9.3%
Ethnicity

White

61.4%

Hispanic or Latino

18.1%

Black or African American

11.3%

Asian

5.9%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

90.0%

Cantonese

10.0%

Customer Field Representative Education

Schools

University of Phoenix

9.5%

College of Westchester

4.8%

Mesa Community College - Boswell

4.8%

Southern Connecticut State University

4.8%

University of Louisville

4.8%

Mercy College - Dobbs Ferry

4.8%

Nassau Community College

4.8%

University of Houston

4.8%

Manhattan College

4.8%

Queensborough Community College of the City University of New York

4.8%

University of Redlands

4.8%

James Madison University

4.8%

Georgia Gwinnett College

4.8%

Cambridge College

4.8%

College of New Rochelle

4.8%

Ashford University

4.8%

State University of New York Westchester Community College

4.8%

Ball State University

4.8%

Howard University

4.8%

American InterContinental University

4.8%
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Majors

Business

26.6%

Management

7.2%

Accounting

6.5%

Criminal Justice

5.8%

Finance

5.8%

Communication

5.0%

Computer Science

4.3%

General Studies

3.6%

Psychology

3.6%

Marketing

3.6%

Electrical Engineering Technology

2.9%

Precision Metal Working

2.9%

Fine Arts

2.9%

Nursing

2.9%

Liberal Arts

2.9%

Education

2.9%

Project Management

2.9%

Medical Assisting Services

2.9%

Human Resources Management

2.9%

Automotive Technology

2.2%
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Degrees

Other

36.1%

Bachelors

27.5%

Associate

15.0%

Masters

10.7%

Certificate

9.0%

Diploma

1.7%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$42,000
View Detailed Salary Report
$23,000
Min 10%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$79,000
Max 90%
Best Paying Company
CASE North America
Highest Paying City
Grand Island, NE
Highest Paying State
Alaska
Avg Experience Level
3.7 years
How much does a Customer Field Representative make at top companies?
The national average salary for a Customer Field Representative in the United States is $43,030 per year or $21 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $79,000.

How Would You Rate The Salary Of a Customer Field Representative?

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Top Skills for A Customer Field Representative

  1. Customer Service
  2. Water Meters
  3. Electric Meters
You can check out examples of real life uses of top skills on resumes here:
  • Provide customer service and use electronic device to obtain customer electricity usage to ensure accurate billing.
  • Examined water meters for substantial and visual damages, assisted supervisors in maintaining the actions of other interns.
  • Traveled within Brooklyn Boroughs to read electric meters by entering customer's premises and commercial businesses.
  • Received and processed incoming phone calls from customer or client base.
  • Perform data entry on new accounts, service charge orders, etc.

How Would You Rate Working As a Customer Field Representative?

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Top Customer Field Representative Employers

Jobs From Top Customer Field Representative Employers

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