How To Become A Customer Leader: What It Is and Career Path

What is a customer leader and how to become one

Updated January 8, 2025

4 min read

A customer leader supports a company's customer service activities by directing team members and resolving customer complaints. They also develop procedures to enhance productivity and performance. Customer leaders work in a variety of industries to help organizations deliver outstanding customer support.

Their main responsibilities include, but aren't limited to, coordinating customer service teams, providing direct customer support, reviewing and resolving disputes, performing evaluations, and hiring new personnel. Essential skills for a customer leader to have are leadership, experience with performance evaluation, conflict resolution, problem-solving, and communication.

This role does not have any formal education requirements, however, most customer leaders have at least a high school diploma or GED. Many also go on to complete an associate's or bachelor's degree. Related disciplines include marketing, business administration, and communications. A customer lead is a senior position that's compensated generously. The average hourly salary for a traditional workweek is $50.19, which equates to $104,391 annually.

ScoreCustomer LeaderUS Average

Salary

8.0

Avg. Salary $114,201

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.7

Race

American Indian and Alaska Native 0.66%

Asian 7.15%

Black or African American 12.94%

Hispanic or Latino 18.95%

Unknown 5.66%

White 54.64%

Gender

female 55.55%

male 44.45%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a customer leader

Explore customer leader education requirements

Most common customer leader degrees

Bachelor's

53.2 %

Associate

17.9 %

High School Diploma

14.2 %

Start to develop specific customer leader skills

Skills	Percentages
Customer Engagement	17.04%
PET	14.50%
Front End	14.19%
Visualization	12.83%
Core Values	12.68%

Complete relevant customer leader training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer leaders learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer leader based on U.S. Bureau of Labor Statistics data and data from real customer leader resumes.

Research customer leader duties and responsibilities

Develop SQL scripts to automate configuration for lab test beds and production nodes.
Lead team in redirecting activities to focus on large physician networks for increase ROI.
Manage and execute commercial plan by optimizing coverage and developing an operating rhythm to review performance against KPI's.
Manage front line associates such as pet care associates and cashiers using company vision and strategy while supporting the merchandise plan.

Get customer leader experience

Generally, it takes 6-12 months to become a customer leader. The most common roles before becoming a customer leader include customer service representative, cashier team lead and sales associate.

Prepare your customer leader resume

When your background is strong enough, you can start writing your customer leader resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer leader resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer leader resume templates

Build a professional customer leader resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer leader resume.