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Become A Customer Leader

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Working As A Customer Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Customer Leader Do At General Motors

* Work cross functionally, partnering with Cadillac to design, implement and launch a dedicated Cadillac contact center by July 2018
* Instill and consistently deliver Cadillac Moments in the dedicated Cadillac contact center with the guidance of the Cadillac Experience Team
* Develop strategy for implementation of new products and services and for continuous improvement
* Maintain all policies and procedures for assigned lines of business
* Develop and implement customer contact strategies to achieve desired business results
* Collaborate with a variety of business stakeholders including the Cadillac Customer Experience Team, Marketing, Field Sales, Dealer Relations and Product Development teams
* Monitor customer interactions and all KPIs such as service levels, costs, average call handle time and quality
* Provide input to training and curriculum development
* Drive process compliance and overall performance with Contact Center leadership
* Provide insight and participate in developing the annual budget and general business planning
* Gather and interpret complex quantitative and qualitative data
* Create and deliver presentations to all levels of management
* Monitor Advisor and case management quality, and integrate corrective action into continuous process improvements on an ongoing basis
* Respond to Advisor feedback relative to Cadillac defined processes within the required timeframe established by Knowledge Management
* Establish and maintain positive relationships with GM’s dealer and field network to bring resolution to customer case escalations
* Drive and be responsible for Advisor engagement
* Collaborate with peers, other team members, and when appropriate, GMIT or other business units on the development of strategic and tactical planning; including detailed project plans, key milestones and benchmarks

What Does A Customer Leader Do At Aramark

* Organize and lead catering team on all catering functions
* Organize and lead preparation banquet room for the function
* Serve meals and beverages in accordance with catering protocol and banquet sheets
* Properly set tables for special functions
* Load/unload event equip. into catering vehicles, following all safety procedures in compliance with DOT regulations.
* Clean all functions areas upon completion
* Perform opening and closing side work as needed
* Must Maintain a professional appearance
* Maintain storage rooms and supplies in an orderly fashion
* Maintain equipment and all other catering supplies
* Perform all job duties in a safe manner and follow all company safety policies and procedures
* Ability to understand and follow directions from the Manager/Director
* Ability to lift up to 50 lbs and frequently lift, push, pull, or carry up to 30 lbs
* Ability to walk or stand for extended time periods, up to 6 hours
* Involves repetitive motion
* Involves working with chemicals, heated equipment, steam and at other risk conditions
* Ability to move in and out of catering vehicles and transport event equipment and food product in a safe manner
* Additional Job Functions:
* Cross-training and work in other dining locations on campus as needed
* Completion of any task requested by a supervisor or member of the Aramark management team.
* Supervisory Responsibilities:
* Supervises the staff and sanitation of facilities of the locations.
* Responsible for openings and closing the building, managing employee issues and making sure the location is staffed appropriately

What Does A Customer Leader Do At Collabera

* Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service.
* Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner.
* Produce and communicate quotations for customers, subsidiaries and distributors as requested and in line with their requirements To add and make amendments to the data, following the checking and authorizations process
* To be the recipient of data for the Customer Service function, relating to customer master, freight, licensing and other areas that Customer service are responsible for Following the procedures set down in the SOP s, load data onto the designated system, primarily pricing, contracts, customer records, licensing and freight options within the agreed timelines.
* To add and make amendments to the data, following the checking and authorisations process.
* Provide support, where necessary and able for the Customer Service team

What Does A Customer Leader Do At Dell

* Driving marketing activities including a selection of lead generation, direct and digital marketing, CRM and database management
* Providing thought leadership around planning and execution of marketing activities and tactics that make use of advanced targeting practices, consideration of customer journeys, and contact strategies across the US and Canada
* Recommending new creative ways to reach Dell customers/prospects: either enhancing existing Marcom or reducing costs without impacting performance
* May include vendor engagement or management: providing input to, multi-million dollar vendor agreements, ensuring the accuracy and completeness of vendor engagement
* May include management of significant budgets
* May include use of advanced CRM systems and database management
* Preparing plans, strategies and business cases for leadership presentations
* Collaborating with segment and business units teams

What Does A Customer Leader Do At Fifth Third Bank

* Design and maintenance of customer experience scorecards with cascading views from executives to LOBs, built with both analytics and data visualization models.
* Drive enhancements to the overall CX measurement systems which includestheprograms"measuresof success" that links to business value for the bank, determining the appropriate "top of the house" metrics (NPS vs OSAT) and bringing forward to quantitative and qualitative perspectives to measuring CX that deliver insightswhichwilldrive positiveCX change.
* Support in the introduction and prioritization of a multi-intake "voice of customer" model that allow us to map insights to customer journeys across the bank from a variety of perspectives and channels (such as social media,complaints,surveys,etc.)which will be measured by our scorecards.
* This includes aspects like the introduction of new VOCs (Journey based experience, exit interviews, etc.), vendor selection(RFPs) and management, working with key partners on surveydesigns andalong withotherstrategic efforts tied to understanding our customers end to end experience.
* Support the operating rhythms for executive and senior insights which includes the aggregation of all CX inputs to prioritize focus and messaging, development of "what and how" we communicate information ensuring focus on the business valueCXcreatesanddevelopment of "2 pronged approach" where our individual LOB strategies are the foundation for our "across the organization" executive view.
* SUPERVISORY RESPONSIBILITIES: None.
* MINIMUM KNOWLEDGE

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Customer Leader jobs

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Real Customer Leader Salaries

Job Title Company Location Start Date Salary
Customer First Leader Westinghouse Electric Company Cranberry, PA Dec 08, 2010 $96,242 -
$120,000
Customer First Leader Westinghouse Electric Company Monroeville, PA Jul 22, 2010 $95,295
Customer First Leader Westinghouse Electric Company Monroeville, PA Jul 16, 2009 $84,656 -
$95,000
Customer Leader Hudson Honda West New York, NJ Oct 01, 2010 $43,785

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Top Skills for A Customer Leader

NewProceduresProductKnowledgeEnhanceCustomerSatisfactionCustomerCareSAPCRMDeliveryCustomerServiceRepresentativesSafetyWebAdditionalSalesFloorStrategicPlansExternalCustomersCustomerServiceIssuesSalesGoalsCustomerComplaintsERPProjectManagementECCIncreaseServiceLevels

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Top Customer Leader Skills

  1. New Procedures
  2. Product Knowledge
  3. Enhance Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Developed remedial training and training of new procedures and company policies.
  • Supported agents with escalated customer calls and calls for order entry, product knowledge, pick up requests, etc.
  • Collaborate with customer care manager to create strategic plans to enhance customer satisfaction.
  • Prepared daily reports for the Customer Care Supervisor as well as provided training, coaching and support to team members.
  • Retire legacy Microsoft Access and Excel based systems and transact and report in SAP CRM system.

Top Customer Leader Employers