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Become A Customer Leader

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Working As A Customer Leader

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $106,000

    Average Salary

What Does A Customer Leader Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Leader

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Leader?

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Customer Leader Jobs

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Customer Leader Career Paths

Customer Leader
Assistant Manager Store Manager
District Manager
7 Yearsyrs
Assistant Manager Manager Project Manager
Senior Project Manager
11 Yearsyrs
Assistant Manager Manager
Senior Manager
9 Yearsyrs
Customer Care Supervisor Supervisor Manager
Account Manager
5 Yearsyrs
Customer Care Supervisor Supervisor Store Manager
Area Manager
7 Yearsyrs
Customer Care Supervisor Supervisor Account Manager
Business Development Manager
9 Yearsyrs
Store Manager Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Operations Manager General Manager Account Manager
Regional Sales Manager
9 Yearsyrs
Operations Manager Project Manager
Product Manager
6 Yearsyrs
Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Customer Care Supervisor
5 Yearsyrs
Project Manager Product Manager Marketing Manager
Sales And Marketing Manager
6 Yearsyrs
Office Manager Finance Manager Sales Manager
Sales Account Manager
6 Yearsyrs
Office Manager Owner
Assistant Vice President
7 Yearsyrs
Assistant Store Manager Sales Manager Branch Manager
Relationship Manager
6 Yearsyrs
Assistant Store Manager Service Manager
Information Technology Manager
7 Yearsyrs
Assistant Store Manager Department Manager Service Manager
Client Services Manager
7 Yearsyrs
Project Leader Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Project Leader Senior Technician Specialist Case Manager
Customer Care Manager
7 Yearsyrs
Project Leader Senior Technician Specialist Customer Service Manager
Call Center Manager
6 Yearsyrs
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Do you work as a Customer Leader?

Help others decide if this is a good career for them

Average Length of Employment
Customer Leader 3.0 years
Leader 2.6 years
Top Careers Before Customer Leader
Cashier 11.5%
Manager 4.4%
Internship 3.7%
Supervisor 3.4%
Consultant 2.3%
Top Careers After Customer Leader
Cashier 7.5%
Supervisor 4.0%
Manager 4.0%
Consultant 3.0%

Do you work as a Customer Leader?

Average Yearly Salary
$106,000
View Detailed Salary Report
$62,000
Min 10%
$106,000
Median 50%
$106,000
Median 50%
$106,000
Median 50%
$106,000
Median 50%
$106,000
Median 50%
$106,000
Median 50%
$106,000
Median 50%
$182,000
Max 90%
Best Paying Company
TEKsystems
Highest Paying City
Fridley, MN
Highest Paying State
Hawaii
Avg Experience Level
2.6 years
How much does a Customer Leader make at top companies?
The national average salary for a Customer Leader in the United States is $106,879 per year or $51 per hour. Those in the bottom 10 percent make under $62,000 a year, and the top 10 percent make over $182,000.

How Would You Rate The Salary Of a Customer Leader?

Have you worked as a Customer Leader? Help other job seekers by rating your experience as a Customer Leader.

Top Skills for A Customer Leader

  1. Customer Service
  2. CRM
  3. Increase Service Levels
You can check out examples of real life uses of top skills on resumes here:
  • Provided support to both technical support and customer service departments including escalations and any questions.
  • Set up account master in CRM for business partners, including grouping, number ranges, roles, and other elements.
  • Provide employees with tools to maintain and increase service levels to both internal and external customers.
  • Assisted Medicare/Medicaid/LTC providers/members via escalated phone calls/emails and other customer service issues.
  • Directed customer phone calls to appropriate departments and helped satisfactorily resolve customer complaints swiftly.

Rank:

Average Salary:

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Top 10 Best States for Customer Leaders

  1. New Hampshire
  2. Minnesota
  3. Rhode Island
  4. Wisconsin
  5. Massachusetts
  6. Connecticut
  7. Ohio
  8. New Jersey
  9. North Dakota
  10. Delaware
  • (616 jobs)
  • (1,499 jobs)
  • (258 jobs)
  • (1,458 jobs)
  • (1,593 jobs)
  • (681 jobs)
  • (3,697 jobs)
  • (2,118 jobs)
  • (158 jobs)
  • (251 jobs)

Customer Leader Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,359 Customer Leader resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Leader Resume

View Resume Examples

Customer Leader Demographics

Gender

Female

48.0%

Male

38.7%

Unknown

13.3%
Ethnicity

White

59.7%

Hispanic or Latino

15.6%

Black or African American

11.1%

Asian

9.4%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

50.0%

French

12.1%

German

9.1%

Portuguese

3.0%

Japanese

3.0%

Thai

3.0%

Kurdish

1.5%

Chinese

1.5%

Mandarin

1.5%

Vietnamese

1.5%

Bosnian

1.5%

Serbian

1.5%

Russian

1.5%

Carrier

1.5%

Hindi

1.5%

Tagalog

1.5%

Urdu

1.5%

Arabic

1.5%

Croatian

1.5%
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Customer Leader Education

Schools

University of Phoenix

31.2%

Pennsylvania State University

5.0%

Purdue University

4.5%

University of North Carolina at Greensboro

4.5%

Northwestern University

4.0%

Ashford University

4.0%

Georgia State University

4.0%

Kaplan University

4.0%

New York University

3.5%

Arizona State University

3.5%

University of Washington

3.5%

University of Houston

3.5%

The Academy

3.5%

University of North Texas

3.0%

Michigan State University

3.0%

San Francisco State University

3.0%

Rensselaer Polytechnic Institute

3.0%

DePaul University

3.0%

Southern New Hampshire University

3.0%

American University

3.0%
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Majors

Business

32.9%

Marketing

6.7%

Psychology

6.4%

Computer Science

5.6%

Communication

5.3%

Accounting

5.1%

Management

4.2%

Criminal Justice

3.8%

Information Technology

3.2%

Medical Assisting Services

3.0%

Biology

2.9%

General Studies

2.6%

Health Care Administration

2.6%

Nursing

2.5%

Human Resources Management

2.5%

Computer Information Systems

2.5%

Electrical Engineering

2.2%

Education

2.2%

Finance

2.2%

English

2.0%
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Degrees

Bachelors

41.5%

Other

23.7%

Masters

15.3%

Associate

13.0%

Certificate

4.3%

Diploma

0.9%

Doctorate

0.9%

License

0.4%
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How Would You Rate Working As a Customer Leader?

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Top Customer Leader Employers

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