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Become A Customer Leader

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Working As A Customer Leader

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $85,240

    Average Salary

What Does A Customer Leader Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Leader

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Leader Jobs

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Customer Leader Career Paths

Customer Leader
Sales Manager General Manager
Account Manager
5 Yearsyrs
Sales Consultant Sales Manager
Branch Manager
6 Yearsyrs
Functional Lead Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Specialist Business Analyst Information Technology Manager
Chief Information Officer
11 Yearsyrs
Customer Experience Manager Operations Manager General Manager
Chief Operating Officer
11 Yearsyrs
Functional Lead Senior Business Analyst Project Manager
Construction Manager
10 Yearsyrs
Data Analyst Business Analyst Information Technology Manager
Director Of Information
10 Yearsyrs
Sales Manager Regional Sales Manager
Director Of Sales
10 Yearsyrs
Customer Care Supervisor Operations Manager General Manager
District Manager
7 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
District Sales Manager
7 Yearsyrs
Customer Care Supervisor Customer Care Manager Operations Manager
General Manager
7 Yearsyrs
Customer Experience Manager Specialist Account Manager
National Account Manager
8 Yearsyrs
Business Analyst Product Manager Sales Manager
Operations Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Data Analyst Finance Analyst Operations Manager
Purchasing Manager
9 Yearsyrs
Operations Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Operations Manager Project Manager
Senior Project Manager
12 Yearsyrs
Business Analyst Program Manager Business Developer
Vice President, Business Development
13 Yearsyrs
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Do you work as a Customer Leader?

Customer Leader Demographics

Gender

Female

54.2%

Male

43.4%

Unknown

2.4%
Ethnicity

White

58.8%

Hispanic or Latino

15.8%

Asian

10.7%

Black or African American

10.5%

Unknown

4.1%
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Languages Spoken

Spanish

47.2%

German

11.3%

French

9.4%

Portuguese

3.8%

Japanese

3.8%

Chinese

1.9%

Mandarin

1.9%

Vietnamese

1.9%

Romanian

1.9%

Serbian

1.9%

Russian

1.9%

Carrier

1.9%

Hindi

1.9%

Tagalog

1.9%

Urdu

1.9%

Thai

1.9%

Bosnian

1.9%

Croatian

1.9%
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Customer Leader Education

Schools

University of Phoenix

29.8%

Pennsylvania State University

6.1%

Rensselaer Polytechnic Institute

5.3%

Kaplan University

5.3%

George Washington University

4.4%

Northwestern University

4.4%

Ashford University

4.4%

Drexel University

4.4%

University of South Florida

3.5%

Wayne State University

3.5%

Tennessee State University

3.5%

University of Pennsylvania

3.5%

Boise State University

3.5%

Appalachian State University

2.6%

Mesa Community College - Boswell

2.6%

New York University

2.6%

Wake Technical Community College

2.6%

Western Washington University

2.6%

University of North Carolina at Greensboro

2.6%

University of North Texas

2.6%
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Majors

Business

32.6%

Marketing

7.5%

Psychology

6.1%

Computer Science

5.5%

Accounting

5.1%

Communication

4.7%

Management

4.5%

Human Resources Management

3.5%

Biology

3.3%

Information Technology

3.1%

Computer Information Systems

3.1%

Electrical Engineering

2.9%

Finance

2.9%

General Studies

2.6%

Criminal Justice

2.6%

English

2.2%

Medical Assisting Services

2.2%

Computer Applications

2.0%

Nursing

1.8%

Education

1.8%
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Degrees

Bachelors

39.6%

Other

23.3%

Masters

18.6%

Associate

11.3%

Certificate

3.8%

Doctorate

1.9%

Diploma

1.0%

License

0.5%
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Part Time
Internship
Temporary

Real Customer Leader Salaries

Job Title Company Location Start Date Salary
Technical LeaderCustomer Solutions, Latin America & Mexico Kimberly-Clark Corporation Roswell, GA Aug 13, 2015 $105,000 -
$125,000
Customer First Leader Westinghouse Electric Company Cranberry, PA Dec 08, 2010 $96,242 -
$120,000
Customer First Leader Westinghouse Electric Company Monroeville, PA Jul 22, 2010 $95,295
Customer First Leader Westinghouse Electric Company Monroeville, PA Jul 16, 2009 $84,656 -
$95,000
Customer Leader Hudson Honda West New York, NJ Oct 01, 2010 $43,785

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Top Skills for A Customer Leader

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  1. New Procedures
  2. Product Knowledge
  3. Customer Care
You can check out examples of real life uses of top skills on resumes here:
  • Developed remedial training and training of new procedures and company policies.
  • Supported agents with escalated customer calls and calls for order entry, product knowledge, pick up requests, etc.
  • Assist customer care representatives with troubleshooting and account adjustments.
  • Provided direction to all levels of management as a consultant for customer satisfaction and retention initiatives and annual operating plan projects.
  • Executed and demonstrated outstanding quality customer service with a strong emphasis on one-call resolutions.

How Would You Rate Working As a Customer Leader?

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Top Customer Leader Employers

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