Customer leader resume examples from 2026

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Updated March 26, 2025

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Customer leader resume

Ralph Allen

(490) 555-9174 | rallen@example.com

Hagerstown, MD | 2586 S. Park Ln. - 59298

Work experience

2020 - Present
Customer Leader, Weis Markets - Hagerstown, MD
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Reconcile daily store earnings and make bank deposits.
- Lead a team of 25 customer service/collection agents servicing retail and lease consumers across nine regions.
- Managed all aspects of customer service a fast paced retail home business.
2019 - 2020
Lead Cashier, Citi - Hagerstown, MD
- Consulted on policy and procedure language for SCRA processes and procedures.
- Work customer service desk for payments, returns and customer service.
- Cook in deli and some shipping and receiving.
2018 - 2019
Teller, Citi - Hagerstown, MD
- Educated customers on utilizing available access to ATM, Online and Telephone Banking
- Achieved daily, weekly, and monthly referral and sales goals.
- Used opportunities wisely to promote the bank, and sell and cross-sell bank products and services.
- Assist Branch Manager with daily reports.Verify incoming and outgoing cash shipments.Ensure tellers met sales goals set.
- Deepened customer relationships by effectively referring and recommending bank products and services.
2017 - 2018
Data Processor, ManpowerGroup - Ann Arbor, MI
- Exceeded expectations of 60wpm typing speed with typing speed of 85-90 wpm.
- Enter demographics to upload into Iron Mountains' computer database for archive.
- Set up new Customer Accounts and processed customer payments.
- Keyed alpha and numerical data in a system for further processing.
- Managed storage areas for documents, keeping everything organized and accessible for staff members.
- Maintain WPM of 45 or greater.

Skills

Positive Attitude
Product Knowledge
WPM
Display Maintenance
Direct Reports
Guest Service
Data Entry Requirements
POS
Process Transactions
Financial Transactions

Education

High School Diploma, (2017 - 2017)
,

Customer leader resume

Gerald Reed

(420) 555-9237 | greed@example.com

Austin, TX | 51582 N. Maple Rd. - 83415

Work experience

2020 - Present
Customer Leader, AT&T - Austin, TX
- Assist customers with troubleshooting there internet problems.
- Performed computerized testing on customers' phone lines as well as internet service to determine cause of interruption of service.
- Assist with initial set up of High Speed internet modem and computer settings.
- Handled customers' issues regarding new or existing Internet services.
2018 - 2020
Customer Service Leader, Dollar General - San Antonio, TX
- Trained new associates each quarter.
- Partner with global team and agencies to launch North America ProGlide Year 2 communication bundle.
- Interpret and communicate work procedures and company policies to staff.
2012 - 2018
Key Holder, Dollar General - San Antonio, TX
- greeted guests, directed guests to products, and provided product knowledge.
- Share product knowledge and advise customers on purchases.
2010 - 2012
Sales Floor Associate, Sears Holdings - Round Rock, TX
- Advocated services and protection agreements while consistently reached monthly sales goals
- Handle cash and credit transactions Assist customers in finding products Organize sales floor to maintain visual appeal of the store
- Estimate jewelry repair cost, prepare items for repairman, and contact customers by phone when items are ready for pick-up.
- Demonstrated excellent customer service Straightened and restocked merchandise Opened new a ccounts consistently on a monthly basis

Skills

Communication
Stock Shelves
Stock Room
Direct Reports
Sales Transactions
Guest Service
Order Entry
CSL
Display Maintenance
POS

Education

High School Diploma, (2010 - 2010)
,

Customer leader resume

Eric Dixon

(220) 555-7452 | edixon@example.com

Indianapolis, IN | 66154 E. Maple Ln. - 74781

Work experience

2020 - Present
Customer Leader, Walmart - Indianapolis, IN
- Assigned daily tasks and scheduling resulting in efficient workflow and streamlined customer service.
- Led a team of associates to provide outstanding customer service.
- Run the front-end, make cash till, Returns, monitor flow of customer service in check out lines.
2019 - 2020
Customer Care Representative, Xerox - Anderson, IN
- Assist inquires with reading, writing and communication in English language, to assist with identifying current benefits/eligibility with Medicare.
- Enter data into multiple computer systems for CVS Caremark/Sliver script.
2018 - 2019
Receptionist, D-R SERVICES - Ashland, OH
- Fielded an average of 50 customer service calls per day.
- Collect and post payments Answer phone Schedule appointments File Charts Obtain medical records Check in and Check out
- Communicated with insurance companies regarding patients.
- Front Desk Receptionist Answered Phones, Scheduled Appointments,daily cash reconciliation and bank deposits.
- Submitted insurance payments to insurance companies.
- Facilitated communication between Spanish-speaking patients and the doctors with translation assistance.
2008 - 2018
Nail Technician, Creative Hairdressers - Washington, DC
- Received top retail sales award.
- Determined various beauty treatments and applied on customers.
- Sell retail products to the clients.

Skills

Scheduling Appointments
Direct Reports
Beauty Services
Right Person
Computer System
Hippa
Telephone Calls
Bank Deposits
Bilingual Customer
Customer Accounts

Education

Certificate, Nursing Assistants (2007 - 2008)
University of the District of Columbia
Washington,

Customer leader resume

David Nichols

(730) 555-3169 | dnichols@example.com

Irving, TX | 31514 E. Park Rd. - 72307

Work experience

2013 - Present
Customer Leader, AT&T - Irving, TX
- Assist with troubleshooting for DSL high speed Internet.
- Fostered and facilitated interdepartmental communication to resolve difficult problems and escalated issues.
2012 - 2013
Customer Care Advocate, Time Warner Cable Enterprises - Irving, TX
- Trouble shoots customers modems for the internet service.
- Handled customer complaints professionally and coordinated with management with regard to unresolved complaints.
2011 - 2012
Technical Support Technician, T-Mobile - Frisco, TX
- Walked customer thru step by step trouble shooting processes to fix cell devices.
- Stay current with email notification regarding network issues.
- Trained and mentored new technicians in order for them to fully develop their potential within the NOC environment.
- Participate in up to date training on full line of communication & electronic products.
2008 - 2011
Customer Support Coordinator, Walmart - Houston, TX
- Answer phones, customer service representative and also overnight stocker.
- Assist customers at cash register by utilizing friendly customer service to ensure they are taken care of quickly and efficiently.
- Greet customers entering my department.
- Cashier Customer Service Department Returns of Merchandise Money Gram, Cashier Checks, Money Orders Postal, Select-a-Seat, Lottery

Skills

POS
Direct Reports
Customer Problems
Internet
Setup
Database
Hardware
Treatment Plans
Stock Shelves
Data Entry

Education

High School Diploma, (2008 - 2008)
,

Customer leader resume

Jeffrey Hall

(740) 555-5185 | jhall@example.com

Albuquerque, NM | 73936 S. Main Ave. - 89007

Work experience

2019 - Present
Customer Leader, RadioShack - Albuquerque, NM
- Maintained Front End Accounting services - Cash reports, register checkups, make daily deposits.
- Approach customer Handle cash and communicate with customers Organized sales floor and merchandise
- Maintain sales floor and assist store patrons with exceptional customer service.
- Promoted to Supervisor position to recruit, train and supervise customer service reps and cashiers.
2018 - 2019
Sales Leader, RadioShack - Albuquerque, NM
- Manage merchandise ordering, receiving, loss prevention and payroll maintenance.
- Watch for corporate communication and ensure all promotional and marketing changes are completed in a timely manner.
- Train and coach new associates in pricing donations and on the sales floor.
- Retail sales, helped customers with finding products they needed.
2014 - 2018
Teller, Rio Grande Pacific - Albuquerque, NM
- Performed transactions including account balances, cash deposits and withdrawals.
- Input monies for all currency transactions into computer system.
- Settle ATM and Coin Machine.
- Carried out various financial transactions for the customer visiting the bank.
- Exchange foreign currency, receive loan payments and issue cashier's checks.
2012 - 2014
Customer Service Desk, Lowe's - Albuquerque, NM
- Conducted most new customer service desk and cashier employee training as well as trained salesfloor employees on registers and computer.
- Moved to sales floor less than a year after hiring in.

Skills

Bank Products
Security Practices
New Merchandise
POS
Official Checks
Communication
Sales Activities
Customer Relationships
Data Entry
Store Management

Education

High School Diploma, (2012 - 2012)
,

Customer assistant resume

Jonathan Wagner

Customer Assistant

(260) 555-0247 | jwagner@example.com

Chicago, IL | 11056 W. Maple St. - 18240

Work experience

2020 - Present
Customer Assistant, Fifth Third Bank - Chicago, IL
- Assist customers with personal checking and savings accounts, troubleshoot online banking.
- Coach team on areas of improvement and achieving sales goals.
- Processed sale referrals and promoted bank products.
2017 - 2020
Security Officer, Monterrey Security - Chicago, IL
- Manage crowd control at concerts, marathons, and sporting events.
- Keep informed of shutdown and emergency evacuation procedures.
- Provided security services for NJ Transit bus terminals, garages, and park and rides.
- Respond to emergency situations that have occurred during my tour.
2016 - 2017
Home Health Aid, Selfhelp Community Services - Chicago, IL
- Cook,clean, shop, help with personal care
- Care for clients by changing bed linens, washing and ironing laundry,cleaning ans assisting with their personal care.
- Provide companionship and communication with clients.
- Provide aid with personal care, housekeeping, laundry meal preparation and small errands for each client.
2008 - 2016
Certified Nurses' Aide, CNA Financial - Chicago, IL
- WORK EXPERIENCE AS CNA Resident care and activities of daily living.
- Worked under the supervision of an RN providing bedside care and clinical documentation for patients on medical and surgical floors.
- provided services as a CNA.
- Label personal care items of patients and replace them as needed.

Skills

Department Directories
Communication
Complex Issues
CNA
Security Services
Healthcare
Client Facility
Incident Reports
Companionship
Security Officers

Education

High School Diploma, (2008 - 2008)
,

Customer associate resume

Jacob Freeman

Customer Associate

(780) 555-0898 | jfreeman@example.com

Milwaukee, WI | 1740 W. Park Rd. - 83218

Work experience

2020 - Present
Customer Associate, FIS - Milwaukee, WI
- Investigated, researched, and worked with internal departments to resolve problems, questions and concerns.
- Collaborated with Business Analysts, Product Managers and Design to maintain and update procedures, streamline performances and drive business results.
- Collect statistical data pertaining to Customer Care Center and operations teams' performance with the purpose of improving future operations.
2019 - 2020
Customer Service Attendant, Walgreen Co - Milwaukee, WI
- Conducted myself in a professional manner when needed for a problem resolution.
- Trained new employees in customer care as well as in using computer equipment.
- Operated cash register and major cash transactions Maintained store inventory in stock room and front floor Operated photo printing machines
2018 - 2019
Courtesy Clerk, Walmart - Milwaukee, WI
- Return carts to the store while maintaining the parking lot as a whole and providing customer service
- Stock shelves with items coming from new shipments.
- Count money in cash drawers at the start and end of every shift, provide great, quality customer service.

Skills

Clean Pumps
On-The-Job Training
Customer Relations
Store Shelves
Menu Items
Communication
Sales Floor
Food Products
Guest Service
Carryout Service

Education

High School Diploma, (2018 - 2018)
,

How to write a customer leader resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in customer leader-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the customer leader position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical customer leader skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some customer leader interviews.

Here are example skills to include in your “Area of Expertise” on a customer leader resume:

Customer Engagement
PET
Front End
Visualization
Core Values
Direct Reports
Debugging
Cash Control
QA
Groceries

Project Management
Technical Issues
NPS
Business Processes
Customer Journey Mapping
Data Entry
Cleanliness
Customer Inquiries
PowerPoint
SAP CRM

Java
Customer Feedback
Cash Handling
Client Facing
Process Improvement
SQL
Customer Interaction
Customer Accounts
HR
Technical Support

Zippia’s AI can customize your resume for you.

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write customer leader experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are effective examples from customer leader resumes:

Work history example #1

Customer Leader

Sears Holdings

Ensured and analyzed inventory was handled correctly to maintain positive customer awareness.
Provided exemplary customer service; ensuring repeat customers and positive public relations.
Exhibited effective communication with customer, management and staff.
Coordinated with company departments to manage and ensure order fulfillment and order status communication.
Trained and mentored newly hired and seasoned Customer Service Coordinators in all processes, procedures, and protocol.

Work history example #2

Sales Leader

Macy's

Created shift schedules and made sure all employees time was entered into the payroll system for processing.
Executed managerial tasks (Register counting, Cash-out, Bank Deposits, Inventory)
Received various payments transactions and completed nightly deposits with accuracy.
Provided personalized assistance to customers with the goals of ensuring a positive shopping experience and establishing repeat patronage.
Conducted Talent Analysis of associates and established career progression plans, contributing to high retention and turnover reduction.

Work history example #3

Bank Specialist

U.S. Bank

Complied with federal and international compliance regulations and procedures, along with completion of NMLS origination licensing.
Obtained full branch responsibility, ATM cash vault management including cash shipping & receiving.
Maintained a National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E.
Registered with National Mortgage Licensing System (NMLS) under the terms of the S.A.F.E.
Attended training to stay compliant on all federal banking regulations and registered with NMLS.

Work history example #4

Customer Leader

Valero Energy

Managed special assignments as requested which included role as Communications Specialist for the Safety Department.
Mentored and trained other coordinators.
Answered Marketing Organization's Siebel CRM questions (about 70 colleagues).
Worked diligently to ensure accurate and detailed sales quotes and organize delivery and logistics including overseas shipping.
Administered all patient discharges, including direct patient communication of medication instructions and other patient- specific information.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from customer leader resumes:

High School Diploma

2017 - 2017

High School Diploma

2010 - 2010

Highlight your customer leader certifications on your resume

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your customer leader resume:

Project Management Professional (PMP)
Six Sigma Black Belt
Certified Pharmacy Technician (CPhT)

Updated March 26, 2025

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