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Become A Customer Liaison

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Working As A Customer Liaison

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Liaison Do At Kforce

* Perform biweekly/monthly quality control calls and or visits to consultants on assignment.
* Develop and coordinate consultant appreciation events.
* Create and distribute consultant newsletter.
* Generate consultant referrals.
* In partnership with Client Representatives, manage client relationships to facilitate consultant Quality Control and generate new business leads.
* Facilitate consultant end date confirmation and extension processing with client managers.
* In partnership with Talent Representatives, assist in managing the virtual bench of assigned skill sets to include availability date updates and generation of opportunity leads.
* Act as the candidate liaison and build relations with the candidate as a key source of contact.
* Work with Talent and Client representatives with matching potential candidates to open Job Order or Candidate Marketing opportunities.

What Does A Customer Liaison Do At Achieve

* This position is responsible for support of both internal and external customer service.
* This includes a professional timely execution of support activities and communication from CWS to its customers in order to fulfill CWS-s customer obligations.
* This also includes supporting internal operational needs in a professional timely manner in order to support the customer needs.
* This position is required to prioritize the aforementioned objectives independently to assure CWS provides a world class level of customer service.
* Responsible for overall customer account management
* Communication to resolve any questions or concerns of the customer
* Oversees and a manages day to day customer support and communication
* Reconciles customer PO requests dates with Production
* Coordinates and expedites flow of materials
* Controls requisition of purchased materials to support customers- orders
* Tracks and communicates delivery timeframes and quantities of incoming customer consigned goods
* Responsible for monitoring and processing customer receivables
* Performs cycle counts as needed
* Helps in the investigation of variances in inventory
* Assigned to team responsible for completion of annual physical inventory
* Acts as back up (System Entry)for Shipping and Receiving Coordinator personal as needed
* Leads by example and motivates people so as to create a challenging, empowering, and collaborative working environment
* Ability and motivation to leverage physical abilities to work side by side with subordinates (and peers) to achieve the overall needs of the organization
* Communicate all health, safety, client care and/or program concerns, sensitive situations and incidents to supervisor
* Attend (on time), facilitate and participate in all required and/or requested departmental or agency meetings
* Ability to contribute in a cross functional collaborative environment
* Identify and report any untoward incidents and conduct investigations related to allegations of abuse or breach of corporate compliance standards.
* Identify, report and/or correct all safety hazards including physical plant problems and/or problem work practices and assist with investigating all work-related accidents as requested
* Fully participate in all required activities and administrative duties relating to investigations, incidents and accidents in assigned program areas and other areas as requested
* Ensure self and assigned program compliance with all State and Federal regulations along with agency policies and practices
* Attend all required training, staff development programs and committees and/or staff meetings as required by the agency and/or State and Federal regulations

What Does A Customer Liaison Do At Federal Acquisition Service

* Serving as an expert technical consultant, performing outreach, advising on the best procurement vehicles and assisting with market research.
* Developing and analyzing information to identify what level of acquisition support and FAS contracting solutions are required to ensure FAS programs solutions are being utilized.
* Providing leadership and direction to customer agencies to determine customer needs and identify or recommend what is the best procurement vehicle to use in order to meet their needs.
* Developing leads and sales opportunities through participation at regional events, market research, and referrals.
* Identifying areas where FAS can provide essential FAS contracting solutions by providing procurement data and data analysis as well as encouraging the use of FAS resources.
* Reviewing, evaluating and monitoring the progress of regional and/or national FAS customer relationship management and sales initiatives in accomplishing agency-wide objectives by appraising performance, progress, program status and trends against approved objectives and program goals and schedules.
* Evaluating the effectiveness of segments of FAS programs by analyzing historical spend data and making recommendations to management for improvement to FAS programs based upon such evaluations and in-depth analysis.
* Handling inquiries from customer agencies, industry partners and the general public and serves as a liaison between the inquirer and the appropriate GSA organization.
* Travel Required
* Occasional travel
* Occasional travel may be required
* Supervisory status
* No
* Promotion Potential
* Who May Apply
* This job is open to…
* Current Federal Employees
* Former Federal Employees
* Disabled
* Individuals with Disabilities
* Military Spouses
* Former Overseas Employees
* Peace Corps/AmeriCorps/Vista
* Questions? This job is open to 6 groups.
* Job family (Series)
* General Business And Industry
* Requirements
* Help
* Requirements
* Conditions of Employment
* US Citizenship or National (Residents of American Samoa and Swains Island)
* Meet all eligibility criteria within 30 days of the closing date
* Meet time-in-grade within 30 days of the closing date, if applicable
* Register with the Selective Service if you are a male born after 12/31/1959
* If selected, you must meet the following conditions:
* Receive authorization from OPM on any job offer you receive,** if you are or were (within the last 5 years) a Schedule A, Schedule C, or non-career SES political appointee
* Serve a one year probationary period, if required.
* Undergo and pass a background investigation (Tier 4 investigation level).
* Have your identity and work status eligibility verified if you are not a GSA employee.
* We will use the Department of Homeland Security’s e
* Verify system for this.
* Any discrepancies must be resolved as a condition of continued employment.
* Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
* Have a valid driver's license.
* Qualifications
* For each job on your resume, provide:
* the exact dates you held each job (from month/year to month/year)
* number of hours per week you worked (if part time).
* If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
* For a brief video on creating a Federal resume, click here.
* The GS
* salary range starts at $87,789 per year.
* If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
* To qualify, you must possess at least one year of specialized experience equivalent to the GS
* level in the Federal service.
* Specialized experience is advising and consulting with customers on the procurement of multiple services and products in order to meet their organizational and business needs.
* This experience must include educating and advising customers on a variety of acquisition and procurement vehicles; planning and executing established customer support goals; establishing and maintaining customer relationships; preparing and conducting customer briefings, seminars, and site visits; and independently analyzing customer budget, spend data, and market trends in order to develop acquisition strategies and provide recommendations.
* Education

What Does A Customer Liaison Do At Apria

* Acts as a single point of contact for a specific account or accounts.
* Responds to customer needs, concerns and complaints in a timely manner.
* Consults with clients and referral sources on products and necessary equipment.
* Obtains all documentation to be scanned and batched at the Branch.
* Manages all follow-up functions with the account, post set-up.
* Oversees all transactions coming from a specific account(s), including all referral sources.
* Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
* Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
* Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
* Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
* Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
* Assists medical groups and/or other provider groups to understand the products and services available under the contract.
* Assists in the utilization process as well as transitioning members related to capitation switch outs.
* Coordinates patient services with physicians and medical groups.
* Identifies and develops strategic relationships within the institution that will enhance patient care.
* Participates in the institution’s quality assurance/performance improvement initiatives as requested
* Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
* Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
* May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
* Responds to emergency calls and related needs as needed during regular business hours and on an On
* Call basis.
* Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
* Operates a Personally Owned Vehicle (POV) and/or company vehicle (non
* CDL) in accordance with the essential job functions.
* Sets-up and delivers home healthcare products and services.
* Performs other duties as required.
* Minimum Required Qualifications
* Education and/or Experience
* High School diploma required
* At least 2 years of related experience
* Demonstrated ability to build and maintain solid working relationships with internal and external customers.
* Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) and POV requirements applicable for the safe and complaint use of Apria vehicles and POVs.
* Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
* Geographically located within the assigned territory.
* Certificates, Licenses, Registrations or Professional Designations
* Must Poses a Valid Driver’s License

What Does A Customer Liaison Do At Zurich Na

* Handle complex technical duties and specialized/pilot projects on cutting edge initiatives
* Acts as mentor and subject matter expert
* Proficient verbal and written communication skills
* Other duties as assigned by Team Manager or other member of Management team
* Service the needs of customers
* Support others who maintain relationships with the customers
* Respond to inquiries quickly and completely, provide status updates
* Recognize and respond to or refer opportunities.
* Proactively anticipate and respond to customer inquiries
* Identify and resolve problems by referring to policies, procedures and standards
* Continually improve unit performance by analyzing and recommending enhancements to technical procedures
* Demonstrate commitment to corporate values
* Take accountability for participating in the performance management cycle
* Participate fully as a team member
* Exchange expertise and provide advice to team members and business partners
* Take action to manage own personal development
* Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.
* Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.
* Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them.
* We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.
* EOE disability/vets
* Zurich does not accept unsolicited resumes from search firms or employment agencies.
* Any unsolicited resume will become the property of Zurich American Insurance.
* If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission

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How To Become A Customer Liaison

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Liaison jobs

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Customer Liaison Career Paths

Customer Liaison
Account Executive Territory Manager
Account Manager
5 Yearsyrs
General Manager Account Executive Sales Manager
Branch Manager
6 Yearsyrs
Quality Manager Plant Manager General Manager
Chief Operating Officer
11 Yearsyrs
Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Quality Engineer Quality Manager Operations Manager
General Manager
7 Yearsyrs
Material Handler Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Technical Support Specialist Specialist Machine Operator
Office Manager
5 Yearsyrs
Office Manager Operations Manager
Operations Director
9 Yearsyrs
Account Executive Sales Manager
Operations Manager
7 Yearsyrs
Quality Engineer Quality Assurance Manager Project Manager
Program Manager
8 Yearsyrs
Technical Support Specialist Information Technology Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Quality Manager Operations Manager General Manager
Regional Manager
8 Yearsyrs
Operations Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Material Handler Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Business Analyst Senior Consultant
Senior Manager
10 Yearsyrs
Operations Manager Project Manager
Senior Project Manager
12 Yearsyrs
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Customer Liaison Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Portuguese

  • Italian

  • Swedish

  • Afrikaans

  • Chinese

  • Filipino

  • Catalan

  • Cantonese

  • Japanese

  • Norwegian

  • Tagalog

  • Russian

  • Polish

  • Arabic

  • Mandarin

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Customer Liaison

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Customer Liaison Education

Customer Liaison

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Real Customer Liaison Salaries

Job Title Company Location Start Date Salary
Lead Engineer-Customer Liaison Futuris Automotive (Us) Inc. Newark, CA Nov 01, 2016 $145,000
Lead Engineer-Customer Liaison Futuris Automotive (Us) Inc. Newark, CA Apr 15, 2016 $145,000
Lead Engineer-Customer Liaison Futuris Automotive (Us) Inc. Newark, CA Jan 09, 2016 $145,000
Lead Engineer-Customer Liaison Futuris Automotive (Us) Inc. Newark, CA Aug 29, 2016 $145,000
Lead Engineer, Customer Liaison Futuris Automotive Interiors (Us) Inc. Long Beach, CA Aug 01, 2014 $110,000
Lead Engineer, Customer Liaison Futuris Automotive Interiors (Us) Inc. Long Beach, CA Sep 01, 2014 $110,000
Lead Engineer, Customer Liaison Futuris Automotive Interiors (Us) Inc. Long Beach, CA Oct 01, 2014 $110,000
Senior Staff Customer Liaison Continental Automotive Systems, Inc. Morganton, NC Mar 11, 2015 $73,986 -
Quality Engineer/Customer Liaison Fehrer Automotive North America, LLC Gadsden, AL Jun 03, 2013 $65,000

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Top Skills for A Customer Liaison


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Top Customer Liaison Skills

  1. Procedures
  2. Timely Delivery
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated new procedures to increase productivity.
  • Insured timely delivery of outstanding items to customers.
  • Interfaced with customers and supported plant quality on site to ensure customer satisfaction
  • Worked with the credit, operations and customer service departments to resolve client billing discrepancies.
  • Monitor seller's servicing activity to ensure compliance with the purchase and sale agreement and transfer procedures.

Top Customer Liaison Employers

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