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Become A Customer Liaison

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Working As A Customer Liaison

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $61,000

    Average Salary

What Does A Customer Liaison Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Liaison

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Liaison Career Paths

Customer Liaison
Team Leader Supervisor Assistant Manager
Branch Manager
6 Yearsyrs
Team Leader Manager Sales Manager
Account Manager
5 Yearsyrs
Team Leader Manager Account Manager
Senior Account Manager
7 Yearsyrs
Quality Engineer Quality Assurance Manager Project Manager
Marketing Manager
5 Yearsyrs
Quality Engineer Quality Assurance Manager Operations Manager
Site Manager
7 Yearsyrs
Quality Engineer Quality Manager Operations Manager
Business Manager
6 Yearsyrs
Consultant Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Consultant Supervisor Store Manager
Area Manager
7 Yearsyrs
Consultant Office Manager
Business Office Manager
7 Yearsyrs
Specialist Account Executive
Territory Manager
7 Yearsyrs
Specialist Account Executive Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Executive Account Manager
Sales Account Manager
6 Yearsyrs
Business Analyst Operations Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Business Analyst Project Manager Owner
Business Owner
6 Yearsyrs
Business Analyst Account Manager
Client Services Manager
7 Yearsyrs
Technical Support Specialist Analyst Office Manager
Administrative Manager
6 Yearsyrs
Technical Support Specialist Field Service Technician Supervisor
Logistics Manager
7 Yearsyrs
Technical Support Specialist Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Executive Assistant Office Manager Case Manager
Customer Care Manager
7 Yearsyrs
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Do you work as a Customer Liaison?

Help others decide if this is a good career for them

Average Length of Employment
Customer Liaison 3.0 years
Client Liaison 2.8 years
Customer Associate 1.9 years
Top Careers Before Customer Liaison
Cashier 7.0%
Internship 5.9%
Manager 4.8%
Supervisor 3.4%
Owner 2.9%
Liaison 2.6%
Server 2.6%
Top Careers After Customer Liaison
Cashier 7.2%
Manager 6.1%
Consultant 4.0%
Owner 3.7%
Server 3.1%
Supervisor 2.9%
Internship 2.9%

Do you work as a Customer Liaison?

Average Yearly Salary
$61,000
View Detailed Salary Report
$32,000
Min 10%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$114,000
Max 90%
Best Paying Company
Continental Automotive Systems
Highest Paying City
Annapolis, MD
Highest Paying State
Delaware
Avg Experience Level
3.0 years
How much does a Customer Liaison make at top companies?
The national average salary for a Customer Liaison in the United States is $61,282 per year or $29 per hour. Those in the bottom 10 percent make under $32,000 a year, and the top 10 percent make over $114,000.

How Would You Rate The Salary Of a Customer Liaison?

Have you worked as a Customer Liaison? Help other job seekers by rating your experience as a Customer Liaison.

Top Skills for A Customer Liaison

  1. Customer Service
  2. Technical Support
  3. Logistics
You can check out examples of real life uses of top skills on resumes here:
  • Awarded Bravo award for exceptional customer service and implementing a shipping strategy that reduced shipping expense significantly.
  • Provide technical support to operations.
  • Performed Logistics Support Analysis and developed Functional Block Diagrams for the Electrical/Avionics subsystems on the Tandem Rotor Helicopter.
  • Performed large amount of data entry entering members new account information into our management system.
  • Developed/maintained customer relations as company representative.

Rank:

Average Salary:

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Top 10 Best States for Customer Liaisons

  1. New Hampshire
  2. Rhode Island
  3. Minnesota
  4. Massachusetts
  5. Wisconsin
  6. Connecticut
  7. Ohio
  8. Delaware
  9. New Jersey
  10. Washington
  • (605 jobs)
  • (256 jobs)
  • (1,430 jobs)
  • (1,497 jobs)
  • (1,409 jobs)
  • (631 jobs)
  • (3,606 jobs)
  • (257 jobs)
  • (1,967 jobs)
  • (1,292 jobs)

Customer Liaison Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,466 Customer Liaison resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Liaison Resume

View Resume Examples

Customer Liaison Demographics

Gender

Female

47.2%

Male

40.9%

Unknown

11.8%
Ethnicity

White

63.0%

Hispanic or Latino

15.4%

Black or African American

12.2%

Asian

6.1%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

54.5%

French

14.3%

German

7.8%

Italian

2.6%

Swedish

1.3%

Portuguese

1.3%

Hebrew

1.3%

Afrikaans

1.3%

Filipino

1.3%

Catalan

1.3%

Yoruba

1.3%

Cantonese

1.3%

Kannada

1.3%

Norwegian

1.3%

Hindi

1.3%

Tagalog

1.3%

Russian

1.3%

Polish

1.3%

Arabic

1.3%

Mandarin

1.3%
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Customer Liaison Education

Schools

University of Phoenix

22.9%

Strayer University

8.3%

Michigan State University

7.3%

Arizona State University

5.4%

Southern New Hampshire University

4.9%

University of South Florida

4.4%

Ashford University

3.9%

Georgia State University

3.9%

University of Houston

3.9%

Baker College

3.9%

Northwood University

3.4%

Ohio State University

3.4%

Webster University

3.4%

Community College of the Air Force

3.4%

Macomb Community College

2.9%

Wayne State University

2.9%

Pennsylvania State University

2.9%

Texas A&M University

2.9%

San Diego State University

2.9%

Florida Atlantic University

2.9%
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Majors

Business

35.8%

Communication

5.1%

Management

5.0%

Marketing

4.8%

Accounting

4.7%

Psychology

4.4%

Criminal Justice

4.1%

Computer Science

3.4%

Finance

3.4%

Information Technology

3.4%

English

3.1%

General Studies

3.0%

Electrical Engineering

3.0%

Political Science

2.7%

Nursing

2.6%

Health Care Administration

2.6%

Education

2.5%

Liberal Arts

2.4%

History

2.1%

Biology

1.9%
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Degrees

Bachelors

41.3%

Other

26.1%

Masters

12.7%

Associate

12.1%

Certificate

4.5%

Diploma

1.7%

Doctorate

1.0%

License

0.5%
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How Would You Rate Working As a Customer Liaison?

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Top Customer Liaison Employers

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