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Become A Customer Liaison

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Working As A Customer Liaison

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Liaison Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Liaison

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Liaison?

Customer Liaison Jobs

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Customer Liaison Career Paths

Customer Liaison
Account Executive Territory Manager
Account Manager
5 Yearsyrs
General Manager Account Executive Sales Manager
Branch Manager
6 Yearsyrs
Quality Manager Plant Manager General Manager
Chief Operating Officer
11 Yearsyrs
Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Quality Engineer Quality Manager Operations Manager
General Manager
7 Yearsyrs
Material Handler Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Technical Support Specialist Specialist Machine Operator
Office Manager
5 Yearsyrs
Office Manager Operations Manager
Operations Director
9 Yearsyrs
Account Executive Sales Manager
Operations Manager
7 Yearsyrs
Quality Engineer Quality Assurance Manager Project Manager
Program Manager
8 Yearsyrs
Technical Support Specialist Information Technology Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Quality Manager Operations Manager General Manager
Regional Manager
8 Yearsyrs
Operations Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Material Handler Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Business Analyst Senior Consultant
Senior Manager
10 Yearsyrs
Operations Manager Project Manager
Senior Project Manager
12 Yearsyrs
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Do you work as a Customer Liaison?

Help others decide if this is a good career for them

Average Length of Employment
Customer Liaison 3.0 years
Liaison 2.6 years
Customs Consultant 2.5 years
Customer Agent 2.0 years
Customer Associate 1.8 years
Customer Advisor 1.8 years
Top Employers Before
Manager 5.2%
Internship 4.9%
Supervisor 3.9%
Technician 3.6%
Liaison 3.4%
Teller 3.1%
Top Employers After
Manager 5.4%
Consultant 4.6%
Liaison 3.8%
Supervisor 3.5%
Teller 3.5%
Owner 3.2%

Do you work as a Customer Liaison?

Customer Liaison Demographics

Gender

Female

52.2%

Male

45.7%

Unknown

2.2%
Ethnicity

White

80.9%

Hispanic or Latino

10.7%

Asian

6.2%

Unknown

1.5%

Black or African American

0.7%
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Languages Spoken

Spanish

50.0%

French

13.8%

German

6.9%

Italian

3.4%

Swedish

1.7%

Portuguese

1.7%

Afrikaans

1.7%

Filipino

1.7%

Catalan

1.7%

Cantonese

1.7%

Kannada

1.7%

Norwegian

1.7%

Hindi

1.7%

Tagalog

1.7%

Russian

1.7%

Polish

1.7%

Arabic

1.7%

Mandarin

1.7%

Tamil

1.7%
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Customer Liaison Education

Schools

University of Phoenix

17.9%

Michigan State University

9.8%

Strayer University

8.0%

Southern New Hampshire University

5.4%

Ashford University

4.5%

Webster University

4.5%

Kaplan University

4.5%

Northern Virginia Community College

4.5%

University of South Florida

3.6%

Middle Tennessee State University

3.6%

Arizona State University

3.6%

University of Akron

3.6%

Pennsylvania State University

3.6%

San Diego State University

3.6%

American InterContinental University

3.6%

Sam Houston State University

3.6%

Northeastern University

3.6%

Davenport University

3.6%

Syracuse University

2.7%

Mesa Community College - Boswell

2.7%
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Majors

Business

34.7%

Management

5.0%

Accounting

5.0%

Communication

4.8%

Marketing

4.4%

Electrical Engineering

4.2%

Criminal Justice

4.2%

Computer Science

3.8%

Finance

3.6%

Psychology

3.2%

General Studies

2.9%

Education

2.9%

English

2.9%

Information Technology

2.9%

Project Management

2.7%

Health Care Administration

2.7%

History

2.7%

Liberal Arts

2.5%

Industrial Technology

2.3%

Biology

2.3%
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Degrees

Bachelors

39.1%

Other

26.3%

Masters

15.0%

Associate

11.4%

Certificate

4.4%

Diploma

1.9%

Doctorate

1.2%

License

0.7%
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Part Time
Internship
Temporary

Real Customer Liaison Salaries

Job Title Company Location Start Date Salary
Customer Liaison Engineering Manager Pure Storage, Inc. Mountain View, CA Aug 28, 2015 $180,000
Customer Liaison Engineer Continental Automotive Systems, Inc. Warren, MI Jan 12, 2016 $92,147 -
$103,362
Senior Customer Liaison Engineer Continental Automotive Systems, Inc. Auburn Hills, MI Sep 21, 2016 $82,620 -
$103,362
Senior Customer Liaison Engineer Continental Automotive Systems, Inc. Naperville, IL Dec 10, 2015 $82,500 -
$87,400
Senior Customer Liaison Engineer Continental Automotive Systems, Inc. Troy, MI Apr 28, 2015 $81,000 -
$103,362
Customer Liaison Engineer Continental Automotive Systems, Inc. Troy, MI Nov 10, 2014 $79,984 -
$104,100
Customer Liaison Engineer Continental Automotive Systems, Inc. Troy, MI Sep 15, 2014 $79,984 -
$104,100
Customer Liaison Engineer Continental Automotive Systems, Inc. Troy, MI Oct 08, 2014 $79,984 -
$104,100
Senior Customer Liaison Engineer Continental Automotive Systems, Inc. Warren, MI Oct 01, 2014 $79,134 -
$94,818
Senior Customer Liaison Engineer Continental Automotive Systems, Inc. Warren, MI Oct 01, 2014 $78,666 -
$94,818
Customer Liaison Engineer Continental Automotive Systems, Inc. Troy, MI Dec 01, 2014 $76,000 -
$104,100
Senior Staff Customer Liaison Continental Automotive Systems, Inc. Morganton, NC Mar 11, 2015 $73,986 -
$120,100
Customer Liaison Engineer Continental Automotive Systems, Inc. Auburn Hills, MI Apr 16, 2012 $68,557 -
$70,175
Customer Liaison Engineer Continental Automotive Systems Us, Inc. Troy, MI Oct 01, 2012 $68,557 -
$72,500
Customer Liaison Engineer Continental Automotive Systems, Inc. Auburn Hills, MI Apr 17, 2012 $68,557 -
$70,175

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How Would You Rate The Salary Of a Customer Liaison?

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Top Skills for A Customer Liaison

ProceduresEnsureCustomerSatisfactionVendorsFinancialEnsureComplianceDataEntryLogisticsSafetyAssuranceCustomerIssuesCustomerSupportCustomerInquiriesPowerpointCustomerServiceCustomerComplaintsProjectManagementTechnicalSupportCustomerRelationsResourcePayroll

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  1. Procedures
  2. Ensure Customer Satisfaction
  3. Vendors
You can check out examples of real life uses of top skills on resumes here:
  • Implemented necessary policies and procedures to maintain safe working environments.
  • Interfaced with customers and supported plant quality on site to ensure customer satisfaction
  • Provided problem solving solutions for all issues between customers, installers, vendors, and sales associates.
  • Resolve and reconcile all issues with any financial discrepancies by assisting in the collection of short paid invoices.
  • Monitor seller's servicing activity to ensure compliance with the purchase and sale agreement and transfer procedures.

How Would You Rate Working As a Customer Liaison?

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Top Customer Liaison Employers

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