Find The Best Customer Liaison Jobs For You

Where do you want to work?

0 selections

Customer Liaison Careers

For those interested in the social side of sales and marketing, a position as customer liaison may be a good fit. A customer liaison's primary role is to act as a sales mediator between the business and clients, both potential and present. The ultimate goal of a customer liaison is to build satisfactory and profitable relationships between a business and its clients. Their duties include, but are not limited to, scheduling monthly meetings with clients, assisting in the resolution of cline tissues and concerns, coordination with sales staff to provide accurate answers and information for clients, meeting deadlines for sales projects, ensuring the customer's needs are met, efficient prioritization of projects, streamlining of procedures to ensure products and services get to the client in a timely manner, and educating employees, service providers, and sales consultants on client needs.

Customer liaisons typically work closely with senior management and work in a variety of industries, including health, manufacturing, aerospace and retail. Customer liaison's are expected to have strong client service, communication and interpersonal skills.

Customer liaisons often have advanced degrees, but an advanced degree is not necessarily a requirement for individuals possessing previous experience or the employer's desired skill set. Customer liaisons can make up to $93,000/year, depending on industry, however job growth in the U.S is predicted to decrease by 2% by 2028.

There is more than meets the eye when it comes to being a customer liaison. For example, did you know that they make an average of $24.48 an hour? That's $50,922 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Liaison Do

There are certain skills that many customer liaisons have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer liaison, we found that a lot of resumes listed 39.4% of customer liaisons included customer service, while 13.0% of resumes included powerpoint, and 7.3% of resumes included external customers. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer liaison job title. But what industry to start with? Most customer liaisons actually find jobs in the retail and technology industries.

How To Become a Customer Liaison

If you're interested in becoming a customer liaison, one of the first things to consider is how much education you need. We've determined that 43.8% of customer liaisons have a bachelor's degree. In terms of higher education levels, we found that 9.9% of customer liaisons have master's degrees. Even though most customer liaisons have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer liaison. When we researched the most common majors for a customer liaison, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer liaison resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer liaison. In fact, many customer liaison jobs require experience in a role such as customer service representative. Meanwhile, many customer liaisons also have previous career experience in roles such as sales associate or administrative assistant.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary
$50,922
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
111,739
Job Openings

Customer Liaison Career Paths

Top Careers Before Customer Liaison

Top Careers After Customer Liaison

Cashier
7.1 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Liaison

Customer Liaisons in America make an average salary of $50,922 per year or $24 per hour. The top 10 percent makes over $90,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$50,922

Best Paying Cities

City
ascdesc
Average Salarydesc
Troy, MI
Salary Range36k - 73k$52k$51,859
Wilmington, DE
Salary Range36k - 70k$51k$50,885
Newark, CA
Salary Range32k - 66k$47k$46,932
Winter Garden, FL
Salary Range32k - 65k$46k$46,218
Montgomery, AL
Salary Range31k - 63k$44k$44,484
Saint Louis, MO
Salary Range28k - 57k$41k$40,843
$24k
$73k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Liaison, 2Nd Shift Maintenance Technician, 2Nd Shift Door Assembly
Customer Liaison, 2Nd Shift Maintenance Technician, 2Nd Shift Door Assembly
Masonite
Masonite
03/31/2021
03/31/2021
$31,30503/31/2021
$31,305
Customer Liaison-Print Production
Customer Liaison-Print Production
Ricoh Americas Corporation
Ricoh Americas Corporation
03/16/2021
03/16/2021
$49,13103/16/2021
$49,131
Customer Liaison Director
Customer Liaison Director
General Services Admin
General Services Admin
01/21/2021
01/21/2021
$103,12601/21/2021
$103,126
Customer Liaison Director
Customer Liaison Director
Federal Acquisition Service
Federal Acquisition Service
01/20/2021
01/20/2021
$103,12601/20/2021
$103,126
Customer Liaison
Customer Liaison
California Closets
California Closets
10/10/2020
10/10/2020
$31,30510/10/2020
$31,305
See More Recent Salaries

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Customer Liaison Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Liaison. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Liaison Resume

At Zippia, we went through countless Customer Liaison resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Liaison Demographics

Gender

female

49.5 %

male

43.1 %

unknown

7.3 %

Ethnicity

White

63.0 %

Hispanic or Latino

15.7 %

Black or African American

11.6 %

Foreign Languages Spoken

Spanish

54.5 %

French

14.3 %

German

7.8 %
See More Demographics

Customer Liaison Education

Majors

Business
34.3 %

Degrees

Bachelors

45.9 %

Certificate

19.5 %

Associate

15.7 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Liaison

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 39.4% of customer liaisons listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Liaison

Some places are better than others when it comes to starting a career as a customer liaison. The best states for people in this position are Connecticut, New York, Massachusetts, and Maryland. Customer liaisons make the most in Connecticut with an average salary of $64,983. Whereas in New York and Massachusetts, they would average $63,046 and $58,988, respectively. While customer liaisons would only make an average of $57,277 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Customer Liaison Jobs:
993
Highest 10% Earn:
$118,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Customer Liaison Jobs:
743
Highest 10% Earn:
$90,000
Location Quotient:
1.86
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Michigan

Total Customer Liaison Jobs:
2,779
Highest 10% Earn:
$96,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
View Full List

How Do Customer Liaison Rate Their Jobs?

Working as a Customer Liaison? Share your experience anonymously.
Rate
Do you work as a Customer Liaison?
Rate how you like work as Customer Liaison. It's anonymous and will only take a minute.
Rate

Top Customer Liaison Employers

1. Bank of America
4.8
Avg. Salary: 
$79,723
Customer Liaisons Hired: 
15+
2. Lowe's
4.5
Avg. Salary: 
$28,970
Customer Liaisons Hired: 
11+
3. Continental Automotive Systems
4.7
Avg. Salary: 
$79,288
Customer Liaisons Hired: 
11+
4. IBM
4.8
Avg. Salary: 
$76,578
Customer Liaisons Hired: 
10+
5. AT&T
4.8
Avg. Salary: 
$57,539
Customer Liaisons Hired: 
10+
6. Randstad USA
4.1
Avg. Salary: 
$34,596
Customer Liaisons Hired: 
8+

Customer Liaison Videos

Updated October 2, 2020