For those interested in the social side of sales and marketing, a position as customer liaison may be a good fit. A customer liaison's primary role is to act as a sales mediator between the business and clients, both potential and present. The ultimate goal of a customer liaison is to build satisfactory and profitable relationships between a business and its clients. Their duties include, but are not limited to, scheduling monthly meetings with clients, assisting in the resolution of cline tissues and concerns, coordination with sales staff to provide accurate answers and information for clients, meeting deadlines for sales projects, ensuring the customer's needs are met, efficient prioritization of projects, streamlining of procedures to ensure products and services get to the client in a timely manner, and educating employees, service providers, and sales consultants on client needs.
Customer liaisons typically work closely with senior management and work in a variety of industries, including health, manufacturing, aerospace and retail. Customer liaison's are expected to have strong client service, communication and interpersonal skills.
Customer liaisons often have advanced degrees, but an advanced degree is not necessarily a requirement for individuals possessing previous experience or the employer's desired skill set. Customer liaisons can make up to $93,000/year, depending on industry, however job growth in the U.S is predicted to decrease by 2% by 2028.
There is more than meets the eye when it comes to being a customer liaison. For example, did you know that they make an average of $24.48 an hour? That's $50,922 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer liaisons have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer liaison, we found that a lot of resumes listed 39.4% of customer liaisons included customer service, while 13.0% of resumes included powerpoint, and 7.3% of resumes included external customers. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer liaison job title. But what industry to start with? Most customer liaisons actually find jobs in the retail and technology industries.
If you're interested in becoming a customer liaison, one of the first things to consider is how much education you need. We've determined that 43.8% of customer liaisons have a bachelor's degree. In terms of higher education levels, we found that 9.9% of customer liaisons have master's degrees. Even though most customer liaisons have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer liaison. When we researched the most common majors for a customer liaison, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer liaison resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer liaison. In fact, many customer liaison jobs require experience in a role such as customer service representative. Meanwhile, many customer liaisons also have previous career experience in roles such as sales associate or administrative assistant.