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The differences between customer liaisons and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and an associate customer service representative. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer liaisons and associate customer service representatives have different pay scales, as shown below.
| Customer Liaison | Associate Customer Service Representative | |
| Average salary | $58,459 | $35,215 |
| Salary range | Between $31,000 And $107,000 | Between $26,000 And $46,000 |
| Highest paying City | Newark, CA | Washington, DC |
| Highest paying state | California | Massachusetts |
| Best paying company | Analogic | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a customer liaison and an associate customer service representative in terms of educational background:
| Customer Liaison | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer liaisons' and associate customer service representatives' demographics:
| Customer Liaison | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.9% Female, 53.1% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |