Customer liaison vs certified medical technician

The differences between customer liaisons and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a certified medical technician. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $38,859 average annual salary of a certified medical technician.

The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer liaison vs certified medical technician overview

	Customer Liaison	Certified Medical Technician
Yearly salary	$58,459	$38,859
Hourly rate	$28.11	$18.68
Growth rate	-4%	5%
Number of jobs	181,470	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer liaison do?

Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer liaison vs certified medical technician salary

Customer liaisons and certified medical technicians have different pay scales, as shown below.

	Customer Liaison	Certified Medical Technician
Average salary	$58,459	$38,859
Salary range	Between $31,000 And $107,000	Between $28,000 And $53,000
Highest paying City	Newark, CA	Denton, TX
Highest paying state	California	Alaska
Best paying company	Analogic	Favorite Healthcare Staffing
Best paying industry	-	Health Care

Differences between customer liaison and certified medical technician education

There are a few differences between a customer liaison and a certified medical technician in terms of educational background:

	Customer Liaison	Certified Medical Technician
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer liaison vs certified medical technician demographics

Here are the differences between customer liaisons' and certified medical technicians' demographics:

	Customer Liaison	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 46.9% Female, 53.1%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer liaison and certified medical technician duties and responsibilities

Customer liaison example responsibilities.

Lead safety, quality, and customer site visits; bring facilities into ISO and OSHA compliance.
Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Ensure packaging specs where ISO certify.
Assist manager with human resources, payroll, and personnel functions.
Establish chart of accounts; provide bookkeeping, payroll, A/R and A/P.
Produce PowerPoint presentations to enhance staff development initiatives.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer liaison vs certified medical technician skills

Common customer liaison skills

Customer Service, 43%
PowerPoint, 16%
Customer Care, 9%
Customer Satisfaction, 4%
Customer Support, 4%
Logistics, 2%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Customer Liaison
Customer Liaison vs Certified Medical Technician

Updated January 8, 2025

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