Customer liaison vs customer care consultant

The differences between customer liaisons and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $58,459 average annual salary of a customer liaison.

The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Customer liaison vs customer care consultant overview

	Customer Liaison	Customer Care Consultant
Yearly salary	$58,459	$58,929
Hourly rate	$28.11	$28.33
Growth rate	-4%	-4%
Number of jobs	181,470	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer liaison do?

Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Customer liaison vs customer care consultant salary

Customer liaisons and customer care consultants have different pay scales, as shown below.

	Customer Liaison	Customer Care Consultant
Average salary	$58,459	$58,929
Salary range	Between $31,000 And $107,000	Between $39,000 And $87,000
Highest paying City	Newark, CA	New York, NY
Highest paying state	California	New York
Best paying company	Analogic	McKinsey & Company Inc
Best paying industry	-	Health Care

Differences between customer liaison and customer care consultant education

There are a few differences between a customer liaison and a customer care consultant in terms of educational background:

	Customer Liaison	Customer Care Consultant
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer liaison vs customer care consultant demographics

Here are the differences between customer liaisons' and customer care consultants' demographics:

	Customer Liaison	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 46.9% Female, 53.1%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer liaison and customer care consultant duties and responsibilities

Customer liaison example responsibilities.

Lead safety, quality, and customer site visits; bring facilities into ISO and OSHA compliance.
Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Ensure packaging specs where ISO certify.
Assist manager with human resources, payroll, and personnel functions.
Establish chart of accounts; provide bookkeeping, payroll, A/R and A/P.
Produce PowerPoint presentations to enhance staff development initiatives.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer liaison vs customer care consultant skills

Common customer liaison skills

Customer Service, 43%
PowerPoint, 16%
Customer Care, 9%
Customer Satisfaction, 4%
Customer Support, 4%
Logistics, 2%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Customer Liaison
Customer Liaison vs Customer Care Consultant

Updated January 8, 2025

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