Customer liaison vs customer care coordinator

The differences between customer liaisons and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer care coordinator. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $40,661 average annual salary of a customer care coordinator.

The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer liaison vs customer care coordinator overview

	Customer Liaison	Customer Care Coordinator
Yearly salary	$58,459	$40,661
Hourly rate	$28.11	$19.55
Growth rate	-4%	-4%
Number of jobs	181,470	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer liaison do?

Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer liaison vs customer care coordinator salary

Customer liaisons and customer care coordinators have different pay scales, as shown below.

	Customer Liaison	Customer Care Coordinator
Average salary	$58,459	$40,661
Salary range	Between $31,000 And $107,000	Between $31,000 And $53,000
Highest paying City	Newark, CA	Bridgeport, CT
Highest paying state	California	New Jersey
Best paying company	Analogic	Health Alliance
Best paying industry	-	Finance

Differences between customer liaison and customer care coordinator education

There are a few differences between a customer liaison and a customer care coordinator in terms of educational background:

	Customer Liaison	Customer Care Coordinator
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer liaison vs customer care coordinator demographics

Here are the differences between customer liaisons' and customer care coordinators' demographics:

	Customer Liaison	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 46.9% Female, 53.1%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer liaison and customer care coordinator duties and responsibilities

Customer liaison example responsibilities.

Lead safety, quality, and customer site visits; bring facilities into ISO and OSHA compliance.
Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Ensure packaging specs where ISO certify.
Assist manager with human resources, payroll, and personnel functions.
Establish chart of accounts; provide bookkeeping, payroll, A/R and A/P.
Produce PowerPoint presentations to enhance staff development initiatives.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer liaison vs customer care coordinator skills

Common customer liaison skills

Customer Service, 43%
PowerPoint, 16%
Customer Care, 9%
Customer Satisfaction, 4%
Customer Support, 4%
Logistics, 2%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Customer Liaison vs. similar jobs

Customer Liaison related careers

Customer Liaison related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Liaison
Customer Liaison vs Customer Care Coordinator

Updated January 8, 2025

Browse office and administrative jobs