Customer liaison vs customer service administrator

The differences between customer liaisons and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer service administrator. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $35,824 average annual salary of a customer service administrator.

The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Customer liaison vs customer service administrator overview

	Customer Liaison	Customer Service Administrator
Yearly salary	$58,459	$35,824
Hourly rate	$28.11	$17.22
Growth rate	-4%	-4%
Number of jobs	181,470	247,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

What does a customer liaison do?

Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Customer liaison vs customer service administrator salary

Customer liaisons and customer service administrators have different pay scales, as shown below.

	Customer Liaison	Customer Service Administrator
Average salary	$58,459	$35,824
Salary range	Between $31,000 And $107,000	Between $28,000 And $45,000
Highest paying City	Newark, CA	Fremont, CA
Highest paying state	California	Alaska
Best paying company	Analogic	Westinghouse Appliances Australia
Best paying industry	-	Technology

Differences between customer liaison and customer service administrator education

There are a few differences between a customer liaison and a customer service administrator in terms of educational background:

	Customer Liaison	Customer Service Administrator
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Customer liaison vs customer service administrator demographics

Here are the differences between customer liaisons' and customer service administrators' demographics:

	Customer Liaison	Customer Service Administrator
Average age	40	40
Gender ratio	Male, 46.9% Female, 53.1%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer liaison and customer service administrator duties and responsibilities

Customer liaison example responsibilities.

Lead safety, quality, and customer site visits; bring facilities into ISO and OSHA compliance.
Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Ensure packaging specs where ISO certify.
Assist manager with human resources, payroll, and personnel functions.
Establish chart of accounts; provide bookkeeping, payroll, A/R and A/P.
Produce PowerPoint presentations to enhance staff development initiatives.

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Customer liaison vs customer service administrator skills

Common customer liaison skills

Customer Service, 43%
PowerPoint, 16%
Customer Care, 9%
Customer Satisfaction, 4%
Customer Support, 4%
Logistics, 2%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

Customer Liaison vs. similar jobs

Customer Liaison related careers

Customer Liaison related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Liaison
Customer Liaison vs Customer Service Administrator

Updated January 8, 2025

Browse office and administrative jobs