Customer liaison vs customer service liaison

The differences between customer liaisons and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer service liaison. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Customer liaison vs customer service liaison overview

	Customer Liaison	Customer Service Liaison
Yearly salary	$58,459	$36,143
Hourly rate	$28.11	$17.38
Growth rate	-4%	-4%
Number of jobs	181,470	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does a customer liaison do?

Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Customer liaison vs customer service liaison salary

Customer liaisons and customer service liaisons have different pay scales, as shown below.

	Customer Liaison	Customer Service Liaison
Average salary	$58,459	$36,143
Salary range	Between $31,000 And $107,000	Between $27,000 And $47,000
Highest paying City	Newark, CA	Washington, DC
Highest paying state	California	California
Best paying company	Analogic	Pwc
Best paying industry	-	Technology

Differences between customer liaison and customer service liaison education

There are a few differences between a customer liaison and a customer service liaison in terms of educational background:

	Customer Liaison	Customer Service Liaison
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Customer liaison vs customer service liaison demographics

Here are the differences between customer liaisons' and customer service liaisons' demographics:

	Customer Liaison	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 46.9% Female, 53.1%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer liaison and customer service liaison duties and responsibilities

Customer liaison example responsibilities.

Lead safety, quality, and customer site visits; bring facilities into ISO and OSHA compliance.
Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Ensure packaging specs where ISO certify.
Assist manager with human resources, payroll, and personnel functions.
Establish chart of accounts; provide bookkeeping, payroll, A/R and A/P.
Produce PowerPoint presentations to enhance staff development initiatives.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Customer liaison vs customer service liaison skills

Common customer liaison skills

Customer Service, 43%
PowerPoint, 16%
Customer Care, 9%
Customer Satisfaction, 4%
Customer Support, 4%
Logistics, 2%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Office and Administrative Industry
Customer Liaison
Customer Liaison vs Customer Service Liaison

Updated January 8, 2025

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