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The differences between customer liaisons and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer service specialist. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer liaisons and customer service specialists have different pay scales, as shown below.
| Customer Liaison | Customer Service Specialist | |
| Average salary | $58,459 | $33,238 |
| Salary range | Between $31,000 And $107,000 | Between $26,000 And $42,000 |
| Highest paying City | Newark, CA | Boston, MA |
| Highest paying state | California | Massachusetts |
| Best paying company | Analogic | Dell |
| Best paying industry | - | Finance |
There are a few differences between a customer liaison and a customer service specialist in terms of educational background:
| Customer Liaison | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer liaisons' and customer service specialists' demographics:
| Customer Liaison | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.9% Female, 53.1% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |