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The differences between customer liaisons and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer service trainer. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer liaisons and customer service trainers have different pay scales, as shown below.
| Customer Liaison | Customer Service Trainer | |
| Average salary | $58,459 | $32,452 |
| Salary range | Between $31,000 And $107,000 | Between $25,000 And $40,000 |
| Highest paying City | Newark, CA | Tacoma, WA |
| Highest paying state | California | Alaska |
| Best paying company | Analogic | Salesforce |
| Best paying industry | - | Telecommunication |
There are a few differences between a customer liaison and a customer service trainer in terms of educational background:
| Customer Liaison | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer liaisons' and customer service trainers' demographics:
| Customer Liaison | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.9% Female, 53.1% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |