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The differences between customer liaisons and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer support representative. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Customer liaisons and customer support representatives have different pay scales, as shown below.
| Customer Liaison | Customer Support Representative | |
| Average salary | $58,459 | $37,404 |
| Salary range | Between $31,000 And $107,000 | Between $29,000 And $47,000 |
| Highest paying City | Newark, CA | Boston, MA |
| Highest paying state | California | Alaska |
| Best paying company | Analogic | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a customer liaison and a customer support representative in terms of educational background:
| Customer Liaison | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer liaisons' and customer support representatives' demographics:
| Customer Liaison | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.9% Female, 53.1% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |