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The differences between customer liaisons and liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a liaison. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $53,737 average annual salary of a liaison.
The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a liaison are patients, customer service, and home health.
Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.
A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.
Customer liaisons and liaisons have different pay scales, as shown below.
| Customer Liaison | Liaison | |
| Average salary | $58,459 | $53,737 |
| Salary range | Between $31,000 And $107,000 | Between $30,000 And $95,000 |
| Highest paying City | Newark, CA | Washington, DC |
| Highest paying state | California | Washington |
| Best paying company | Analogic | Apple |
| Best paying industry | - | Manufacturing |
There are a few differences between a customer liaison and a liaison in terms of educational background:
| Customer Liaison | Liaison | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | - | Northwestern University |
Here are the differences between customer liaisons' and liaisons' demographics:
| Customer Liaison | Liaison | |
| Average age | 40 | 43 |
| Gender ratio | Male, 46.9% Female, 53.1% | Male, 41.9% Female, 58.1% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.3% Unknown, 5.2% Hispanic or Latino, 18.2% Asian, 6.9% White, 55.2% American Indian and Alaska Native, 2.2% |
| LGBT Percentage | 7% | 11% |