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The differences between customer liaisons and officers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $52,506 average annual salary of an officer.
The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for an officer are patrol, customer service, and public safety.
Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.
An officer is responsible for managing the daily operations of the assigned area, ensuring its peace and security by monitoring and reporting unusual and suspicious activities. Officers are the ones enforcing strict safety protocols and procedures to maintain the order within the premises. They also coordinate with law enforcement agencies in conducting appropriate investigations for any violating cases. An officer must be highly-knowledgeable of the law policies, as well as possessing excellent leadership skills to manage the members under the officer's patrol.
Customer liaisons and officers have different pay scales, as shown below.
| Customer Liaison | Officer | |
| Average salary | $58,459 | $52,506 |
| Salary range | Between $31,000 And $107,000 | Between $26,000 And $103,000 |
| Highest paying City | Newark, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Analogic | Meta |
| Best paying industry | - | - |
There are a few differences between a customer liaison and an officer in terms of educational background:
| Customer Liaison | Officer | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer liaisons' and officers' demographics:
| Customer Liaison | Officer | |
| Average age | 40 | 43 |
| Gender ratio | Male, 46.9% Female, 53.1% | Male, 63.9% Female, 36.1% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7% | Black or African American, 15.2% Unknown, 5.7% Hispanic or Latino, 18.6% Asian, 6.6% White, 51.9% American Indian and Alaska Native, 1.9% |
| LGBT Percentage | 7% | 6% |