Customer liaison demographics and statistics in the US
Customer liaison demographics research summary. Zippia estimates customer liaison demographics and statistics in the United States by using a database of 30 million profiles. Our customer liaison estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer liaisons after extensive research and analysis:
- There are over 7,018 customer liaisons currently employed in the United States.
- 53.1% of all customer liaisons are women, while 46.9% are men.
- The average customer liaison age is 40 years old.
- The most common ethnicity of customer liaisons is White (56.9%), followed by Hispanic or Latino (18.7%), Black or African American (12.0%) and Asian (6.4%).
- Customer liaisons are most in-demand in Lakewood, NJ.
- Newark, CA pays an annual average wage of $86,346, the highest in the US.
- In 2022, women customer liaisons earned 92% of what men earned.
- Ohio is the best state for customer liaisons to live.
- Customer liaisons are 59% more likely to work at private companies in comparison to public companies.
On this page
Customer liaison demographics by:
Customer liaison gender statistics
53.1% of customer liaisons are women and 46.9% of customer liaisons are men.
- Female, 53.1%
- Male, 46.9%
Customer liaison gender ratio
| Gender | Percentages |
|---|---|
| Female | 53.1% |
| Male | 46.9% |
Customer liaison gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$66,091
Female income
$60,782
Customer liaison gender ratio over time
This data breaks down the percentage of men and women in customer liaison positions over time. Currently, 53.1% of customer liaisons are female.
Customer liaison gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 44.94% | 55.06% |
| 2011 | 44.77% | 55.23% |
| 2012 | 46.48% | 53.52% |
| 2013 | 46.99% | 53.01% |
| 2014 | 47.56% | 52.44% |
| 2015 | 47.43% | 52.57% |
| 2016 | 48.06% | 51.94% |
| 2017 | 48.55% | 51.45% |
| 2018 | 47.08% | 52.92% |
| 2019 | 46.58% | 53.42% |
| 2020 | 47.31% | 52.69% |
| 2021 | 46.88% | 53.12% |
Customer liaison related jobs gender ratio
We compared customer liaisons with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Liaison | 47% | 53% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer liaison demographics by race
The most common ethnicity among customer liaisons is White, which makes up 56.9% of all customer liaisons. Comparatively, 18.7% of customer liaisons are Hispanic or Latino and 12.0% of customer liaisons are Black or African American.
- White, 56.9%
- Hispanic or Latino, 18.7%
- Black or African American, 12.0%
- Asian, 6.4%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer liaison race
| Customer liaison race | Percentages |
|---|---|
| White | 56.9% |
| Hispanic or Latino | 18.7% |
| Black or African American | 12.0% |
| Asian | 6.4% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer liaison race and ethnicity over time
See how customer liaison racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer liaison race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.30% | 12.25% | 5.64% | 14.79% |
| 2011 | 64.02% | 12.54% | 5.78% | 14.67% |
| 2012 | 63.22% | 12.42% | 5.59% | 15.52% |
| 2013 | 63.57% | 12.25% | 5.76% | 15.19% |
| 2014 | 62.95% | 12.19% | 6.07% | 15.38% |
| 2015 | 62.33% | 11.94% | 5.85% | 16.49% |
| 2016 | 61.45% | 12.43% | 6.10% | 16.39% |
| 2017 | 62.36% | 11.85% | 6.06% | 16.21% |
| 2018 | 62.18% | 11.43% | 6.23% | 16.59% |
| 2019 | 61.78% | 11.62% | 6.04% | 17.11% |
| 2020 | 59.22% | 11.02% | 6.18% | 17.72% |
| 2021 | 56.90% | 11.99% | 6.36% | 18.74% |
Customer liaison wage gap by race
According to our data, asian customer liaisons have the highest average salary compared to other ethnicities. Black or african american customer liaisons have the lowest average salary at $64,460.
| Ethnicity | Salary |
|---|---|
| Unknown | $64,675 |
| White | $66,371 |
| Black or African American | $64,460 |
| Asian | $69,135 |
| Hispanic or Latino | $65,920 |
Average customer liaison age
See how the average age of customer liaisons varies based on ethnicity and gender.
Male
Female
Customer liaison age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer liaison age breakdown
The average age of customer liaisons is 40+ years years old, representing 49% of the customer liaison population.
Customer liaison age breakdown
| Customer Liaison Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer liaison educational attainment
The most common degree for customer liaisons is bachelor's degree, with 55% of customer liaisons earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 11%.
- Bachelor's, 55%
- Associate, 20%
- High School Diploma, 11%
- Master's, 6%
- Other Degrees, 8%
Customer liaisons by degree level
| Customer liaison degree | Percentages |
|---|---|
| Bachelor's | 55% |
| Associate | 20% |
| High School Diploma | 11% |
| Master's | 6% |
| Other Degrees | 8% |
Customer liaison jobs you might like
Customer liaison wage gap by degree level
According to the data, customer liaisons with a Master's degree earn more than those without, at $84,499 annually. With a Bachelor's degree, customer liaisons earn a median annual income of $76,957 compared to $61,944 for customer liaisons with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $84,499 |
| High School Diploma or Less | $57,156 |
| Bachelor's Degree | $76,957 |
| Some College/ Associate Degree | $61,944 |
Customer liaison employment statistics
Most customer liaisons work for a private in the manufacturing industry.
Company size where customer liaisons work
Below, you can see the size of companies where customer liaisons work.
Customer liaison jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 15% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 19% |
| > 10,000 employees | 40% |
Customer liaison jobs by company type
Employees with the customer liaison job title have their preferences when it comes to working for a company. For instance, most customer liaisons prefer to work at private companies over public companies.
Customer liaison jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 35% |
| Private | 59% |
| Government | 4% |
Customer liaison jobs by industry
The most common industries for customer liaisons are manufacturing, technology and finance.
Customer liaison industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Manufacturing | 9% |
| Technology | 9% |
| Finance | 7% |
| Health Care | 7% |
| Retail | 7% |
| Professional | 7% |
| Transportation | 4% |
| Automotive | 4% |
| Hospitality | 4% |
| Government | 3% |
| Telecommunication | 3% |
| Insurance | 3% |
| Start-up | 3% |
| Media | 2% |
| Construction | 2% |
| Education | 2% |
| Internet | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Agriculture | 1% |
Customer liaison turnover and employment statistics
Customer liaison unemployment rate over time
The unemployment rate for customer liaisons between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer liaison unemployment rate by year
| Year | Customer liaison unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer liaison tenure
The average customer liaison stays at their job for 1-2 years, based on the 2,466 customer liaisons resumes in Zippia's database.
Customer liaison tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 22% |
| 1-2 years | 35% |
| 3-4 years | 15% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 10% |
Customer liaison LGBT ratio compared to similar jobs
Review the percent of customer liaisons that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Management Representative | 5.53% | 146,936 |
| Employment Adjudicator | 6.73% | 1,949 |
| Customer Liaison | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Page | 11.16% | 848 |
| Human Resources Internship | 15.31% | 88,826 |
Similar customer liaison jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Management Representative | 5.53% | 146,936 |
| Employment Adjudicator | 6.73% | 1,949 |
| Index Clerk | 8.60% | 66,339 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Page | 11.16% | 848 |
| Human Resources Internship | 15.31% | 88,826 |
Foreign languages spoken by customer liaisons
The most common foreign language among customer liaisons is Spanish at 54.5%. The second-most popular foreign language spoken is French at 14.3% and German is the third-most popular at 7.8%.
- Spanish, 54.5%
- French, 14.3%
- German, 7.8%
- Italian, 2.6%
- Swedish, 1.3%
- Other, 19.5%
Customer liaison languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 54.5% |
| French | 14.3% |
| German | 7.8% |
| Italian | 2.6% |
| Swedish | 1.3% |
| Other | 19.5% |
