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Customer Liaison Statistics in the US

The average employee age for customer liaisons is 39 years. The customer liaison workforce reached a whopping 7,351 in 2020!

Among customer liaisons, we discovered that 49.5% of them are women, while 43.1% are men. The most common race/ethnicity among customer liaisons is White, which makes up 63.0% of all customer liaisons. Comparatively, there are 15.7% of the Hispanic or Latino ethnicity and 11.6% of the Black or African American ethnicity. The majority of customer liaisons are located in NY, New York and TX, Houston.

Customer liaisons are more likely to work at private companies in comparison to public companies. Taking it a step further, customer liaisons are more likely to find a job in the retail industry. Looking at customer liaison statistics, we found was that Connecticut, New York, Massachusetts, Maryland and Pennsylvania are where customer liaisons find the highest salaries.

From where do we know all information about customer liaison demographics? We analyzed 2,466 customer liaisons resumes to find out what the average demographics are for the job position. Just to be clear, by demographics we mean the study of population-based factors like age, race, and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.

Customer Liaison Diversity

From race to gender and even age, we found the average demographic information on those who work as customer liaisons. Keep reading to find out what the results for customer liaisons were.

Customer Liaison Ethnic Breakdown

The most common ethnicity among customer liaisons is White, which makes up 63.0% of all customer liaisons. Comparatively, there are 15.7% of the Hispanic or Latino ethnicity and 11.6% of the Black or African American ethnicity.

Job Title
  • White, 63.0%
  • Hispanic or Latino, 15.8%
  • Black or African American, 11.6%
  • Asian, 6.1%
  • Unknown, 2.9%
  • American Indian and Alaska Native, 0.6%

Foreign Languages Spoken By Customer Liaisons

The chart below shows that 54.5% of customer liaisons speak Spanish. The second-most popular foreign language spoken is French at 14.3% and German is the third-most popular at 7.8%.

Job Title
  • Spanish, 54.5%
  • French, 14.3%
  • German, 7.8%
  • Italian, 2.6%
  • Swedish, 1.3%
  • Other, 19.5%

Most Common Degree for Customer Liaison

We assessed our data to determine the typical level of education for customer liaisons. The most common degree for customer liaisons is bachelor's degree. In fact, 46% of customer liaisons earn that degree. A close second is associate degree with 16% and rounding it off is high school diploma with 9%.

Job Title
  • Bachelors degree, 46%
  • Associate degree, 16%
  • High School Diploma degree, 9%
  • Masters degree, 5%
  • Other Degrees, 24%

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Customer Liaison Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among customer liaisons.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Customer Liaison Gender Over Time

This data shows how men and women predominate in the customer liaison position over time.

Male
Female
38%
35%
33%
30%
28%
25%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Customer Liaison Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of customer liaisons changed.

  • Unemployment rate

Age Based On Ethnicity And Gender

We determined the average age of customer liaisons based on ethnicity and gender.

Male
Female

Number Of Years On The Job For Customer Liaison

By looking over 2,466 customer liaisons resumes, we figured out that the average customer liaison enjoys staying at their job for 1-2 years for a percentage of 35%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Customer Liaison Age Breakdown

This chart breaks down the ages of customer liaison employees. Interestingly enough, the average age of customer liaisons is 40+ years old, which represents 46% of the population.

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20-30 years

30-40 years

40+ years

Comparing The Gender Ratio of Customer Liaisons with Other Job Titles

We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.

Compare Jobs
Job Titleascdesc
Maleasc
Femaleascdesc
Loan Secretary5%92%
Receptionist/Human Resources Assistant8%88%
Dental Receptionist8%88%
Customer Liaison43%50%
Auto Service Advisor81%18%
Courtesy Associate83%13%
Technical Service Advisor84%12%
Male
Female
100%
75%
50%
25%
0%
Technical Service Advisor
Courtesy Associate
Auto Service Advisor
Customer Liaison
Dental Receptionist
Receptionist/Human Resources Assistant
Loan Secretary
0%
25%
50%
75%
100%

Comparing The LGBT Ratio of Customer Liaisons with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to customer liaisons.

Compare Jobs
Job Titleascdesc
LGBTasc
Music Library Assistant5.72%
Information Clerk Brokerage7.89%
Mortgage Loan Interviewer8.31%
Order Management Representative11.49%
Customer Liaison12.31%
Passenger Service Agent23.61%
Eligibility Specialist24.95%

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How Much Do Women Make Compared To Men As Customer Liaison?

male-income
Male Income
$50,351
female-income
Female Income
$48,401

Customer Liaison Income By Gender And Race/Ethnicity

We found interesting that Asian men and Asian women make more money compared to others.

  • Male
  • Female
$54,418
$52,899
$51,380
$49,861
$48,342
$46,823
$45,304
Asian
Black or African American
Hispanic or Latino
White

Customer Liaison Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

All Race and Ethnicity
Educationascdesc
Incomeasc
High School Diploma or Less$50,850
Some College/ Associate Degree$54,314
Bachelor's Degree$65,817
Master's Degree$74,535

Customer Liaison Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$81,463
$74,535
$67,607
$60,679
$53,751
$46,823
$39,895
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

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Customer Liaison Heatmaps

The amount you can make as a customer liaison can depend on where you live. For example, the highest salary of customer liaisons is $80,115. Use our chart to find out where that salary is located.

Where Do Customer Liaisons Earn The Most?

The map here shows where customer liaisons earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Customer Liaisons Located?

By looking through more than 2,466 resumes, we found that the most popular places for customer liaisons are NY, New York and TX, Houston.

Number of Customer Liaisons

Customer Liaison Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ customer liaisons. We found that the most common company type is private. In addition, the industry that employs the most customer liaisons is the retail industry.

Company Size

We created this chart to show you the average size of companies that typically hire customer liaisons.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Customer Liaison Work In

Employees with the customer liaison job title have their preferences when it comes to working for a company. For instance, most customer liaisons prefer to work at private companies over public companies.

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Private

Public

Government

Education

Industry Concentration

Just based on the number of employees within each industry, we were able to determine the most common industries that employ customer liaisons. Those industries include retail, technology and manufacturing.

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Fortune 500

Retail

Technology

Manufacturing

Finance