How to hire a customer liaison

How to hire a customer liaison, step by step

Here's a step-by-step customer liaison hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer liaison job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer liaison
• Step 8: Go through the hiring process checklist

What does a customer liaison do?

Post a customer liaison job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your customer liaison job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer liaison for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer liaison to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer liaison that fits the bill.

   Here's a comparison of customer liaison salaries for various roles:

   Type of Customer Liaison	Description	Hourly rate
   Customer Liaison	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$14-51
   Customer Support Representative	A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services... Show more	$13-22
   Customer Relations Representative	A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations... Show more	$13-24

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • PowerPoint
   • Customer Care
   • Customer Satisfaction
   • Customer Support
   • Logistics
   • Customer Complaints
   • Outbound Calls
   • Customer Issues
   • Customer Relations
   • Customer Inquiries
   • Customer Accounts
   • Purchase Orders
   • Main Liaison

   Check all skills

   Responsibilities:

   • Lead safety, quality, and customer site visits; bring facilities into ISO and OSHA compliance.
   • Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
   • Ensure packaging specs where ISO certify.
   • Assist manager with human resources, payroll, and personnel functions.
   • Establish chart of accounts; provide bookkeeping, payroll, A/R and A/P.
   • Produce PowerPoint presentations to enhance staff development initiatives.

   More customer liaison duties

3. Make a budget

   Including a salary range in your customer liaison job description helps attract top candidates to the position. A customer liaison salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a customer liaison in Tennessee may be lower than in California, and an entry-level customer liaison usually earns less than a senior-level customer liaison. Additionally, a customer liaison with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average customer liaison salary

   $58,459yearly

   $28.11 hourly rate

   ---

   Entry-level customer liaison salary

   $31,000 yearly salary

   Updated December 16, 2025

   Average customer liaison salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$86,346	$42
   2	New Jersey	$80,398	$39
   3	New York	$78,363	$38
   4	Connecticut	$70,665	$34
   5	Delaware	$67,900	$33
   6	Oregon	$61,963	$30
   7	Arizona	$61,567	$30
   8	Michigan	$60,969	$29
   9	Virginia	$57,497	$28
   10	Texas	$56,136	$27
   11	Washington	$52,515	$25
   12	Minnesota	$52,092	$25
   13	North Carolina	$46,950	$23
   14	Missouri	$44,641	$21
   15	Indiana	$43,865	$21
   16	Florida	$43,529	$21
   17	Georgia	$42,560	$20
   18	Alabama	$42,433	$20
   19	Oklahoma	$41,038	$20
   20	Colorado	$39,780	$19

   Average customer liaison salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Analogic	$106,467	$51.19	2
   2	Methodist Health System	$92,820	$44.63	4
   3	Continental Automotive Systems	$92,353	$44.40
   4	Infotech	$85,436	$41.08
   5	FormAssembly	$85,012	$40.87
   6	Dynaflex Products	$84,683	$40.71
   7	California	$84,683	$40.71	9
   8	General Services Corporation	$84,683	$40.71
   9	DermTech	$77,527	$37.27
   10	ICDR	$75,600	$36.35
   11	Ricoh	$74,586	$35.86	37
   12	Cheetah	$73,846	$35.50
   13	L.A. Care Health Plan	$73,518	$35.35	6
   14	Magna International	$67,987	$32.69	1
   15	New York State Insurance Fund	$62,491	$30.04
   16	Northwell Health	$61,234	$29.44	24
   17	Northrop Grumman	$57,845	$27.81	10
   18	RWJBarnabas Health	$57,601	$27.69	4
   19	Kforce	$56,181	$27.01	4
   20	CACI International	$52,925	$25.44

4. Writing a customer liaison job description

   A customer liaison job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer liaison job description:

   Customer liaison job description example

   Keep our communities fed.
   
   Our focus is simple but meaningful, from our distribution centers to our offices - every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.
   
   Job Description
   Earn $ 57,680.00 - $ 75,090.00 per year Full Time Hybrid RoleLocation Rancho Cordova, CA
   
   You will contribute by:
   Manage the daily relationship between Customer Operation Liaisons and C&S internal operations to ensure customer satisfaction through adherence to the standard operating procedures and quality standard operating procedures, claim compliance, issue resolution, appealed claims, and reporting discrepancies to ensure timely resolution and partnership Work to improve the stores and district level operations satisfaction by identifying issues that directly impact the customer. You will partner with key contacts within C&S operations to determine the scope of the issue, resolution, and then assist in implementation of any procedural changes.Develop working relationships with Customer's Senior Operations Management Team and C&S counterparts to effectively address store/HQ level issues. Assist and support the Manager, Customer Liaison Services, the Customer Service Department, and the Chain Sales group to ensure all procedures followed in the field as outlined by each chains credit policy and standard operating procedures as dictated.Ensure that all pertinent feedback gathered during customer visits is communicated to the appropriate contacts and departments.Assist in the resolution of individual store issues that fall outside the normal process and procedures. Visit customers to gather feedback critical in establishing the veracity and impact of issues at store level in order to determine how current C&S procedures adversely affect established customer operations.Travel Required: Yes
   
   We offer:
   Weekly PayBenefits available from day 1 (medical, dental, vision, and more) Company matched 401k PTO and Holiday Pay offered Career Progression OpportunitiesTuition ReimbursementEmployee Health & Wellness program Employee Discounts / Purchasing programs Employee Assistance Program
   
   We're searching for candidates with:
   Basic proficiency with Microsoft Office, including Excel, Word, and PowerPointStrong organizational skills Excellent attention to detail; able to work in a fast-paced environment. Professional verbal and written communication skills.
   
   Every person matters.
   We keep our values alive through a culture that embraces differences and ensures that every person matters.
   
   C&S and their Family of Companies are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.
   
   The Fine Print
   This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.
   
   Hiring immediately, to apply text “CS” to 32543 OR visit careers.cswg.com
   
   #WeSelectTheBest
   
   Qualifications
   
   Shift
   1st Shift (United States of America)
   
   Company
   C&S Wholesale Grocers, Inc.
   
   About Our Company
   C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best - those with the motivation, pride, and drive to succeed in our fast-paced world.Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right customer liaison for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer liaison job on Zippia to find and recruit customer liaison candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit customer liaisons, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer liaison

   Once you've selected the best customer liaison candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a customer liaison?